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Reviews of Piazza Castello Suite

3 out of 5
Piazza Castello Suite
Piazza Castello 153, Turin

Reviews

9.4

Exceptional

Rating 10 - Excellent. 179 out of 235 reviews" "
Rating 8 - Good. 42 out of 235 reviews" "
Rating 6 - Okay. 8 out of 235 reviews" "
Rating 4 - Poor. 4 out of 235 reviews" "
Rating 2 - Terrible. 2 out of 235 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a fantastic location. Staff was very friendly although they werent on property very much so if something was needed we had to call them which was resolvrd quickly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mahdi

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in this amazing property for 3 nights and the view was amazing our room had 3 balconys looking over the Piazza. It was an experience I will never forget. I would like to thank Valentina and Juliana for all the help they gave us during our stay, they went above and beyond to help us with anything we needed assistance with. I would highly reccomend this property.
Stayed 2 nights in Feb 2024

10/10 Excellent

Anna, los angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Michael, Indialantic

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in middle of everything.

10/10 Excellent

ILEAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both girls at the front desk were very friendly, they helped us with directions and restaurant recommendations. Always willing to help.
Stayed 2 nights in Nov 2023

6/10 Okay

maria

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark V.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Natali

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stuff was excellent and hapffull
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Very spacious room and great view to the lively piazza. The front desk staff, Valentina and Camilla, were extremely gracious and helpful. I would definitely recommend this property and I would stay there again when in Torino.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, central, highly recommend
We were staying here as the last stop on our inter rail trip to celebrate our 25th Wedding Anniversary. Out welcome was perfect we were given lots of information about where to see and go in Turin and the receptionist was extremely friendly and helpful. The apartment was beautiful, it has the real wow factor. Two balconies overlooking the square- with its palace and museum, a kitchen with utensils, and just wonderful, beautiful decor - we loved the high ceiling and vintage finish. Extremely spacious room. The bathroom and attached dressing room were fantastic too. Perfectly placed in the centre of Turin and easy to get to and from train station and other transport. Highly recommend. We loved our stay here.
Stayed 2 nights in Aug 2023

10/10 Excellent

Niteen

Stayed 3 nights in Aug 2023

10/10 Excellent

tao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2023

10/10 Excellent

tao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect other than parking
Stayed 1 night in Aug 2023

10/10 Excellent

Tony

Stayed 3 nights in Aug 2023

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, but impossible to drop your bags off if you are driving. There is a car park nearby.
Stayed 1 night in Aug 2023

10/10 Excellent

esperanza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great option to stay, wonderful view
Stayed 1 night in Jul 2023

10/10 Excellent

Eric, Stoneham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located in the center of Torino, next to the Royal Palace and main grand alley, great place!
Stayed 1 night in Jun 2023

10/10 Excellent

Rahel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

DRAGOS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good management
good management, nice reception staff, sweet position
Stayed 2 nights in May 2023

10/10 Excellent

Jonathan, Fredericksburg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In real estate there is a saying, 'location, location, location'. This property knocks it out of the park. I knew very little about this property when I booked. I read some reviews, which were good, the price was good, and the pictures looked good. I was blown away when we arrived. Our Uber dropped us off next to the Piazza Castello and pointed us in a general direction. I missed the front door on my first pass, just because I didn't understand the addresses. Once, you know what you are looking for, it is easily marked. Before our arrival, the staff had been emailing us information and when we arrived had everything waiting for us. When I walked into our room, I was blown away. I kept expecting the staff to come in and say that we had entered the wrong room. Our room had two balconies with views of the Piazza which are simply amazing. There is a 17th or 18th century mural on the ceiling! The bathroom is quite modern, the room is neat and tidy, so what's wrong? You really have to think long and hard about that. To be honest, in my travels I have stayed in a larger room. Would I trade that for even one of my balconies? Not on your life. Remember what I said, it's all about location, location, location. What you are getting is a 5-star location, with a 5-star view, with a 5-star staff for nowhere near a 5-star price. I really can't say enough good things about this property. I found this place by luck. If I was going back, I would be fighting for a reservation.
Response from Front Desk - Piazza Castello Suite on 2023/6/28
Hello Jonathan,Thank you so much for your kind words.It was a pleasure to have you here as our guests!Thank you for choosing us, we will be glad to welcome you again in our hotel!Hope to see you soon,Kindest regards.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
I had a fantastic stay here and would recommend it to anyone who is planning to travel to Turin. It was convenient to get to from the train station, and was in a location that made the city easily walkable.
Stayed 3 nights in May 2023
Response from Front Desk - Piazza Castello Suite on 2023/6/28
Hello Grace,Thank you so much for your kind words and for choosing us for your stay!It was a pleasure to have you here as our guests.We really hope too see you soon!Best regards.

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location yet peaceful.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Stefaan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is really large, beautiful an stylish and has 2 balconies facing the major square in town. Very modern and spacious bathroom with all the amenities. Everything is within walking distance. The only small downside was that the shower was a bit on the hot side and could not be set to cold. We did tell the staff so the probably fixed that by now.
Stayed 2 nights in May 2023

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, very private. Lovely Balcony overlooking the piazza.

8/10 Good

Marc

Stayed 2 nights in Sep 2022

10/10 Excellent

Francisco José

Stayed 2 nights in Jun 2022

10/10 Excellent

Jorge

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Lauren

Stayed 1 night in Mar 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Federica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Highly recommended, central location and spacious room with view in Piazza Castello
Stayed 2 nights in Dec 2021
Response from Carolina on 2021/12/21
Thank you for the review, it is very important for us to continue to improve!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location, confortable and nice room
The view and location couldn't be better. In the main square, no traffic, wonderful view. Most museums and theatres are at a walking distance. Restaurants and shops also concentrated around Castello. The room was spacious, large windows, well equipped wc and kitchenette. Nice recommendations to visit Torino, provided by reception staff. I certainly recommend this hotel and when coming back to Torino, I will choose it again.
Stayed 3 nights in Nov 2021
Response from Carolina on 2021/11/27
Thank you for the review, it is very important for us to continue to improve!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent view and absolutely perfect location
The high and decorated ceiling of the room are particularly stylish. Otherwise the room is very large and comfortable. Having access to this private balcony directly on the square is also very special! I will definitely be back.
Stayed 3 nights in Jun 2021

10/10 Excellent

Tomoko, Tokyo

Liked: Cleanliness, staff & service, amenities
The location and cost performance were perfect and hotel staff was very helpful.
Stayed 1 night in Dec 2019
Response from Irene | front desk on 2019/12/13
Thank you very much for your kind comment, we hope to have you as a guest again soon.

10/10 Excellent

Roland

Stayed 2 nights in Sep 2019

10/10 Excellent

Helen

Stayed 2 nights in Aug 2019

10/10 Excellent

Filippo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
It was a fantastic experience. Great location, cool design, and very clean, with excellent AC. The big plus: very courteous and super professional people at the reception. By mistake I booked a room with an outside bathroom. I was a on a business trip. Once there I expressed my disappointment though it was written in the room description and I did not see it. I travel a lot and sometimes I miss reading the whole description. Nevertheless we found an agreement, they gave me a better room (fortunately it was available) and I paid less then the actual difference. I did not want to pay a big difference because otherwise I would have booked another place. So thanks a lot!! It turned out they gave me a wonderful room that was very comfortable. I was very happy of my stay there.
Stayed 3 nights in Jun 2019
Response from Cinzia on 2019/7/8
Dear Filippo, thanks a lot for your reservation and for this amazing review on us. We are very glad about your very nice experience and hope to see you again in a nearly future.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great little hotel with a fantastic location. There are not many amenities but it makes up for it with its charm. It is hard to find though. Perhaps tell guests that you are located right beside the Tourist office
Stayed 1 night in Jun 2019
Response from Cinzia on 2019/6/26
Dear Guest, thanks a lot for your review, and thank you very much for your appreciation. Beside the Tourist office it is a very good suggestion. Thank You! Hope we will have the pleasure to see you again at Piazza Castello Suite

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City center with easy shopping, eating and exploring.
Stayed 2 nights in Jun 2019
Response from Cinzia - Front Desk on 2019/6/23
Dear Guest, thanks for choosing Piazza Castello Suite and for sharing the positive aspects you have noticed and enjoyed. We hope to see you again soon

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for short stay 👍
Perfect location, its a bed and breakfast hotel , don’t expect too much as service , u will get your key and be responsible of ur own place
Stayed 1 night in May 2019
Response from Cinzia on 2019/5/22
Dear Guest, thank you very much for your review and your appreciation. We hope to see you again, Kindest Regards, Cinzia

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Stayed 2 nights in Apr 2019
Response from Cinzia on 2019/4/18
Dear Guest, thank you so much, we hope to see you soon again!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Excellent location to see all of Turin
Stayed 2 nights in Mar 2019
Response from Cinzia on 2019/4/4
Dear Guest, thanks a lot! We hope to see you soon in a nearly future

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property and an excellent host. Only disappointment was the very late check in and the lack of decaffeinated coffee or drink options. Would recommend here to stay for ease to the areas tourist places and friendly welcoming staff
Stayed 1 night in Mar 2019
Response from Cinzia on 2019/3/26
Thanks a lot for your review and for your precious suggestions. Normally we try to get in touch with customers in order to check them in as early as possible. We apology for the decaffeinated coffee, but this was not available. What you have found in your room, (coffee pods, teabags, light tea, biscuits, water) was intended as a welcome service only, since we do not include any breakfast in our price. We are very pleased that you appreciated our welcoming staff and our position. Hope you will come back soon again

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2019
Response from Cinzia on 2019/4/30
Gentile Cliente, grazie per essersi espresso

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The property is at a perfect location right on square. Cinzia at check in was so informative and kind. This is a private one floor hotel that has the best of old and good. Absolutely a great find.
Stayed 1 night in Jan 2019
Response from Cinzia on 2019/1/23
Dear Guest, thank you very much! We are so glad that you had such a nice stay by us, hope to see you again in a nearly future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great setup, great location. wonderful cinzia at the reception, nice decor and amenities, only thing i found rather disappointing is that the walls are very thin and the doors ultra thin, so it gets very loud though day and nite. i mean very loud. all sorts of loud, from chit chat, to closing and opening doors, to couples having a .....good time.
Stayed 2 nights in Nov 2018
Response from Cinzia - Reception on 2018/12/6
Dear Guest, thanks a lot for your review and for appreciate our location and our welcome. We are aware of the insulation problems and are already working on it with all our effort. We hope that this situation didn't caused you too much discomfort. Thank you for letting us know on this matter. We hope to see you soon again, Kindest Regards, Cinzia

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little adventure in Turino
Perfect hotel for the area everything right on the doorstep
Stayed 2 nights in Nov 2018
Response from Cinzia - Reception on 2018/11/25
Dear Guest, I'm so pleased to know that you enjoyed your stay at Piazza Castello Suite. Looking forward to seeing you soon again, Cinzia

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great!
Stayed 3 nights in Nov 2018
Response from Cinzia on 2018/11/22
Dear Guest, thank you for your opinion on us, we hope we will see you again at Piazza Castello Suite!

10/10 Excellent

Laurence, Portland, Maine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location overlooking the Piazza Reale. Nicely appointed room. No breakfast but coffee in the room. Charming receptionist.
Stayed 2 nights in Oct 2018
Response from Reception on 2018/10/24
Dear Guest, thank You very much for your great opinion on your stay at Piazza Castello Suite. We hope to see you soon again!

10/10 Excellent

Carolyn, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, right on the most important square in the city.
Stayed 5 nights in Oct 2018
Response from Cinzia - Reception on 2018/10/15
Dear Guest, thank you very much for your opinion!! We hope to see you soon again at Piazza Castello Suite!