Beach nearby, white sand, beach shuttle, beach yoga
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Reviews of Xcacel Dreams Jungle Suites & Spa

3 out of 5
Xcacel Dreams Jungle Suites & Spa
Sak Nicte MZ10 Lote 10, Tulum, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 23 out of 27 reviews" "
Rating 8 - Good. 2 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gustavo

Traveled with group
Liked: Amenities, property conditions & facilities
It’s secluded and yet not far from a very charming little village with some amazing and humble people. The place is great for a quick getaway from it all. Super charming. Pablo is awesome as the desk clerk and waiter/bar tender.
Stayed 1 night in Mar 2024

10/10 Excellent

Yuriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Seen scorpion and spider in our shower.
Stayed 1 night in Apr 2023
Response from Xcacel Dreams Hotel on 2023/4/17
Thank you! You are welcome always! :)

10/10 Excellent

Irma, Rio Rancho

Stayed 2 nights in Feb 2023
Response from Xcacel Dreams Hotel on 2023/4/12
Thank you! You are welcome always! :)

8/10 Good

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to be out of the busy areas and still close to the parks.
Stayed 2 nights in Feb 2023
Response from Xcacel Dreams Hotel on 2023/3/3
Thank you! You are welcome always!

10/10 Excellent

Susan

Stayed 1 night in Feb 2023
Response from Xcacel Dreams Hotel on 2023/4/12
Thank you Susan! You are welcome always! :)

10/10 Excellent

Gianny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10, wonderful experience.
Stayed 1 night in Jan 2023
Response from Xcacel Dreams Hotel on 2023/3/3
Thank you so much! It was a pleasure! You are welcome always!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually stayed at the nearby sister-property Magic Xcacel. Pablo "Mr. Everything" and his staff made us feel at home, and added a personal warmth that is often missing in hotels. The property was secluded and very peaceful, and provided us with everything we needed. I would highly recommend it!
Response from Xcacel Dreams Hotel on 2023/1/26
Thank you so much for your comment! You always are welcome to our hotel! :)

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Perla

Stayed 1 night in Apr 2022

4/10 Poor

Christine

Disliked: Property conditions & facilities, room comfort
Double Booked and Turned Away
We arrived on the night of our reservation at 10:45pm. The guaranteed reservation confirmation stated we could check in until 11:30pm. Upon ringing the doorbell, the staff said they were full and would not be able to accommodate us. We showed them our confirmation, they got on the phone with the owner, and there was generally a lot of confusion about why they were double booked. After about 45 minutes sitting in the courtyard, the owner arranged for us to stay at a hotel around the corner for the night, free of charge, which we were thankful for, though it was not nearly the same quality as the hotel we’d expected. The next morning, we made a reservation elsewhere. We did not loose any money and we would have loved to stay at this beautiful hotel, but needless to say, the experience was very inconvenient. We weren’t able to get ahold of the staff ahead of time with their WhatsApp number (it would just ring and ring…), but do try to call ahead and verify your reservation before arriving! I’m sure if you do that, the stay will be lovely.
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2021
Response from Xcacel Dreams on 2021/6/8
Thank you! :) We are waiting for you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Xcacel Dreams on 2021/4/5
Thank you! :)

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service - and welcome cocktail. No other guests there during the day
Stayed 1 night in Oct 2019
Response from Xcacel Dreams on 2019/10/31
Thanks you for your comment, we are waiting for you to visit us again! :)

6/10 Okay

Verified traveler

Disliked: Amenities
Stayed 2 nights in Oct 2019
Response from Xcacel Dreams on 2019/10/31
Thanks for your visit. :)

10/10 Excellent

Lisa&Mike, Castlegar, BC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place! It was tastefully decorated, small, quiet, relaxing, well staffed, and had great food and amazing margaritas! We spent most of our time at the pool as everyone else there left for the day. It was like our own private hotel. We were well taken care of by the attentive staff, never wanting for anything. We would definately stay here again! I almost cried having to leave this place.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food drinks and staff Very accomodating and such a great place to relax
Stayed 1 night in Dec 2018
Response from Xcacel Dreams on 2018/12/11
Thanks for your comment! We hope you come back to visit us soon! :)

10/10 Excellent

Eva

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio de Pablo y el Chef son magnificas, además el día que hubo música en vivo para la cena hizo de la velada algo mágico. Muy recomendable el lugar por toda la experiencia.
Stayed 4 nights in Nov 2023

10/10 Excellent

Georgiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and very nice stay
We very much enjoyed our stay at Xcacel Dream Jungle Suites, it is very intimate with only a few rooms, relatively big pool and facilities. The rooms are spacious, clean and stylish, and have a private terrace in addition. The bed was also very nice. The pool area was chic and relaxing, Pablo and the rest of the staff were super friendly and helpful with anything we needed. It is an intimate setting and it didn’t feel like being in a hotel. Hearing the crickets at night and seeing colorful birds in the trees in the morning was a nice touch 😍. We would definitely stay here again, also consider renting the whole place with a group for some days, seems perfect for that.
Stayed 2 nights in Jan 2023
Response from Xcacel Dreams Hotel on 2023/1/26
Thank so much for your comment! We are so happy you enjoy at our hotel. You are welcome always! :)

10/10 Excellent

JORGE, MONTERREY NL MEX

Traveled with partner
La calidad de sus instalaciones y servicio es excelente, el edén en medio de la selva. La propiedad esta como a 1 km de la carretera, es para manejar a 10 km/h . La alberca y todo el entorno esta bien diseñado y con buenos muebles en todo el lugar. La comida muy rica y suficiente. Espero regresar pronto al lugar. Son solo 6 habitaciones, asi que el servicio es privado.
Stayed 2 nights in Aug 2022
Response from Gemma on 2022/8/23
Muchas gracias por tus palabras, te esperamos pronto.

10/10 Excellent

Fabio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención y limpieza excelente. Jesús excelente anfitrión.
Stayed 1 night in Apr 2022

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Horacio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomiendo la estancia
La estancia fue increíble, el hotel ha cuidado toda la comodidad de quién se hospeda y hay una excelente armonía con la naturaleza. El servicio de Héctor (encargado del servicio) es sobresaliente, lo felicito y desempeña bien su encargo
Stayed 4 nights in Oct 2021

10/10 Excellent

Nestor

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Xcacel Dreams on 2020/11/11
Thank you! :)

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble hotel, privado, el servicio y comida excelentes.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vraiment très bien
Vraiment très bien, belles chambres, personnel au top, bon restaurant et bar, chouette piscine.
Stayed 3 nights in Feb 2019
Response from Xcacel Dreams on 2019/2/19
Thanks for visit us! We hope see you soon! :)

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia única en la riviera maya
Una experiencia de 10. Un Hotel increible en el que pudimos estar diez noches. El trato es exquisito por parte de Primi y Pablo así como el chef o la camerista. Nos hicieron sentir como en casa desde el primer momento, si buscáis tranquilidad, habitaciones únicas y una piscina prácticamente para ti, este es tu hotel. El restaurante del hotel tiene una carta exquisita en el que no te puedes cansar de probar los platos porque están deliciosos.el hotel es tal como se ven en las fotos, lleva un año abierto y cuidan hasta el último detalle. En nuestra estancia todo ha estado perfecto y volveríamos sin dudarlo a parte del hotel los dueños tienen Un beach club en una de las mejores playas de la Riviera maya, xpu ha,en el que pudimos disfrutar de el durante nuestra estancia.
Stayed 10 nights in Oct 2018
Response from Gemma Ximenez on 2018/11/30
Muchas gracias por sus lindos comentarios. Fue un placer atenderles. ¡Les esperamos muy pronto! :)