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Reviews of Xambé

3.5 out of 5
Xambé
Avenida Central, Aldea Zama, Tulum, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 13 out of 22 reviews" "
Rating 8 - Good. 3 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

8.6/10

Cleanliness

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful modern room.
Stayed 1 night in May 2024

4/10 Poor

Promi

Traveled with partner
Disliked: Amenities
My partner and I booked the grand suite at this hotel which mentioned we would get the yard, pool AND outdoor spa tub. Upon check-in we were given just a normal apartment with a tub in the balcony. We tried to resolve the issue with the hotel for many days but they refused to give us the room we actually booked and stopped helping on getting a refund. Stay away from this hotel!! They have false advertisement and horrible communication. Save your money and go to a more reliable hotel.

10/10 Excellent

Omar Alexander

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is brand new, only 4 months old since it opened. The staff is extremely friendly and willing to help you by answering your questions or by simply confirming a taxi when needed. I would stay there again, the only con I didn't like is that the closest convenience store is "walking distance" but the roads are very confusing [we got lost].
Stayed 4 nights in Apr 2024

6/10 Okay

Toby

Traveled with partner
Customer service was great however bad location nothing is in walking distance a taxi to anywhere is 20$ we rented a scooter which was fun, the beach and downtown area are roughly 15-20mins away
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria, Briarwood

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful place to stay
Stayed 3 nights in Apr 2024

2/10 Terrible

Boris

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I was almost captured and extorted by cartel police. This place is unsafe. I was nearly killed and kidnapped.
Stayed 4 nights in Apr 2024

10/10 Excellent

Uyirendiren

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in Tulum
Stayed 4 nights in Mar 2024

2/10 Terrible

Lindsay

Traveled with pets
Disliked: Amenities, property conditions & facilities
I got in and it was the first day for employee. He told me I couldn’t have the room that I booked because tigers would eat my dog. I think that I was the only person there that night. There were no other guests for my first 2 days. The place where hotel is located has a lot of construction so construction workers all over the place. Power went out for two days and I was alone so I felt very unsafe. There was no running water either during those two days. Two couples ended up showing up. There is no amenities. No shop. No coffee. I asked for water but they were out of that. Nobody speaks English. The place is very small. 4 floors with 4 rooms on each. I ended up leaving 2 days early and paying for a different hotel room to feel more safe. I guess you get what you pay for but underwhelmed.

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Quiet getaway for those looking for a more intimate jungle feel. Plenty of development in the area so be mindful that you still will be in a neighborhood that is actively undergoing construction. Would book again for multiple couples trips.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jabari

Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved everything! Ill be back.
Stayed 2 nights in Mar 2024

8/10 Good

Kliti

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brand new and very nicely designed! The room was very clean when we first checked-in. Easy comunication with front desk through whatsapp. worth mentioning: if you book just book 1 bdrm, they might reserve the other part of the appartment to other guests which can be heard as if they are in your own room! This is an issue with the layout and guests can be heard a lot! So the design is that each floor has 4 big appartments with a kitchen, 2 bdrm and 2 bathrooms each. They are designed such that, 1 bdrm and bathroom can be seperated by a door and booked seperatly based on the reservations. If that is the case, the other half of the appartment can be reserved by other guests!
Stayed 6 nights in Jan 2024

6/10 Okay

lesa

Stayed 2 nights in Jan 2024

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very new property. Beautiful rooms and views. Amazing rooftop pool. Friendly and helpful staff. I would stay again!
Stayed 10 nights in Dec 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente lugar, todos muy amables y todo precioso en todo sentido
Stayed 4 nights in Apr 2024

10/10 Excellent

Angelika

Liked: Cleanliness, amenities, property conditions & facilities
I had a relaxing holiday
Stayed 21 nights in Jan 2024

10/10 Excellent

JUAN

Stayed 3 nights in Jan 2024

6/10 Okay

Maria Fernanda

Traveled with group
Es un lugar precioso para estar, sin embargo la calefacción de la alberca funcionó 1 vez de todos los días que estuve, no hacían limpieza diario, había muchas arañas y telarañas en el baño, el bote de basura era insuficiente.
Stayed 3 nights in Jan 2024

10/10 Excellent

Maria

Liked: Room comfort
Muy lindos
En general todo muy bien solo un tema a la llegada, pero son apartamentos nuevos muy bonito súper cómodos las chicas de recepción muy amables con estacionamiento unas vistas lindas
Stayed 3 nights in Jan 2024

8/10 Good

Alberto, LAREDO

Traveled with family
Disliked: Cleanliness
LA propiedad al parecer es nueva y muy bonito el diseño de las habitaciones y las areas comunes, tuvimos dos inconvenientes, no nos facturaron y ademas había arañas en las habitaciones, pedimos que aspiraran pero no lo hicieron
Stayed 2 nights in Dec 2023