Does The Panoramic By Xperience Hotels have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is The Panoramic By Xperience Hotels pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of USD 20 per night and a fee of USD 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at The Panoramic By Xperience Hotels?

Self parking is free at this property.

What time is check-in at The Panoramic By Xperience Hotels?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Does The Panoramic By Xperience Hotels provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 220 per vehicle applies.

Where is The Panoramic By Xperience Hotels located?

Located in La Veleta, this apartment building is within 6 mi (10 km) of Tulum Beach, Tulum Mayan Ruins, and Playa Ruinas. Tulum National Park and Gran Cenote are also within 6 mi (10 km).

The Panoramic By Xperience Hotels Reviews, Deals & Photos 2025

10/10 Excellent

willie

2022/8/8

Liked: Cleanliness, amenities, property conditions & facilities, communication

Skeptical after reading the reviews. We loved the actual property and the staff. We had a hiccup when we first arrived(hot water heater burst) but staff was right there to offer us new rooms. The new rooms wasn’t what I booked but was great rooms. The street isn’t paved and real bumpy but it’s Mexico. So I would definitely stay again and I recommend others as well.

Stayed 5 nights in Aug 2022

10/10 Excellent

Mariana

2023/2/16

Liked: Cleanliness, amenities, property conditions & facilities, communication

Sin duda mi lugar favorito, todo está excelente el departamento increíble y muy ameno. El lugar de estacionamiento Perfecto

8/10 Good

Jennifer

2022/11/4

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

The main reason for picking The Panoramic for our stay in Tulum was this beautiful picture of the pool. Hate to tell you it hasn't been built yet and they don't tell you that when you book. Other items: no functioning elevator, neither ClubHouse (shop) nor Gym were accessible. Upon arriving we had no codes to get into our room and security was of limited assistance so imagine arriving off 8 hours of traveling and not being able to access your room after carrying your multiple bags up flights of stairs since no elevator!! I was going to cry.... Once we were able to figure out how to make contact with the Xperience team all was good. We were able to get into our room which was the King Studio. It was very nice however once we sat on the bed it was broke - UGH!! With a quick phone call again we were moved to another room. Pleasantly surprised by a 2 bedroom suite with full kitchen, living room and dining room. This was a fantastic space. Clean, modern with a gorgeous tub that we took a nice soak since there was no pool or hot tub in the location. We love to experience the local area when we travel so this location was great. Walkable to the market for bottled water and supplies for breakfast, but also the local restaurants were fantastic and inexpensive, and tons of local shopping! Beware of the side roads though - they're barely paved - so if renting a car I wouldn't rent a sedan. I was thankful for our SUV. I would highly recommend The Panoramic when finished

4/10 Poor

Shateema

2022/4/23

Liked: Cleanliness

Disliked: Communication

The property manager and people who worked in the hotel did not communicate, which left us with not much assistance. The front desk push us off to always call the property manager and never help us. The room had problems through out my stay and although the property manager tried to accommodate us. I didn't really feel good about how they did and had serval issues. I did my best to enjoy my stay but i wouldn't stay there again. No hot water, no light and ac in the room. And not one person on the property was helpful. I had to continuously reach out to management.

Stayed 4 nights in Apr 2022

8/10 Good

Lura

2022/3/10

Liked: Cleanliness, amenities, property conditions & facilities, communication

Property was very nice and well taken care of. However, driving to the property was a mission with all the large holes and construction was working next door from early in the morning till late at night but everyone was very nice and very hospitable. Overall my experience with the hotel was a good one.

Stayed 3 nights in Mar 2022

10/10 Excellent

Yesenia Jennifer

2022/2/7

Liked: Amenities, property conditions & facilities, communication

The accommodations and personal. Room was amazin

Stayed 10 nights in Nov 2020

6/10 Okay

Angela

2021/9/3

Liked: Cleanliness

Disliked: Amenities, communication

I didn’t like the fact that any question I had the receptionist could not answer. Everything had to be done through email. There was no communication that the pool was closing. The rooms weren’t stocked up. The stove did not work requiring me to give away the food I had purchased.

Stayed 7 nights in Aug 2021

2/10 Terrible

VALERIE

2021/8/30

Disliked: Cleanliness, amenities, property conditions & facilities, communication

HORRIBLE HOTEL! Do not be fooled stayed here 5 days booked for 6 days and had to leave a day early because this hotel does not clean your room. No housekeeping, no food, no wash rags, no restaurant near, nobody to help you when you need someone. Pool was filthy. I booked This hotel for my bf boyfriend and we came home extremely sick!!! Not sanitary at all! Do not come here! Sheets smelled like wet damped like mildew.

Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveler

2021/8/3

Liked: Cleanliness, amenities, property conditions & facilities, communication

Absolutely beautiful! Loved the area (besides the crazy bumpy road to get there haha) and the hotel ! Self swimming pool upstairs in our room, perfect size bed, everything amazingly clean, beautiful view over the town and great staff ! Much more to say but to keep it short. Definitely a 5 star hotel from me ! Would definitely go back and would suggest it to a friend !

Stayed 6 nights in Jul 2021

2/10 Terrible

Verified traveler

2021/7/8

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities, communication

We stayed in PHC1 which I would consider the ghetto suite. The pool was never cleaned. We never received a remote control for the television. No cleaning services or new towels offered during my 8 day stay! We was temporarily moved to a basic studio , which I may add , had better amenities. (Face towels ,decor , kitchen necessities & a remote control! ) but in the basic studio the AC broke and flooded the room during our temporary stay. Destroyed my property and when I requested a claim report I was ignored by the host, Maria. We was than transferred back in PH1C (despite complaints with Maria). We did not enjoy our stay at all. it was uncomfortable. we seen other guess at the pool ( which the tiles are broken down , outdated currently nothing like photos ) the other guess were checking out early and described their stay as “the vibes are off” Our stay here was for 8 days and it was terrible overall . I do not recommend. Kitasogorgeous for photos videos.

Stayed 8 nights in Jun 2021

2/10 Terrible

Verified traveler

2021/5/9

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Where do I start!!!!! We arrived early and was told we could not check in until 3pm. We didn’t mind too much so we went to get food and came back at 3. When the “host” (I say that lightly) checked us in we entered the room and the floor was wet like someone had just mopped. We were under the impression that the room was vacant for 48 hrs in between guests. I placed my things in the closet and went to shower. When I came out it smelled like a wet dirty mop that was left in a dark closet. They had mopped the room with a dirty mop and it reeked!!! Simultaneously, I heard a dripping sound. I searched to see where it was coming from. Opened the closet to see that the AC unit was leaking onto all of my things!! Including my LV duffle bag. I contacted our “host”. She came, pressed some buttons on the AC and said to give it some time. I asked what about my luggage? She said she would contact the owner to reimburse me. We went to the pool to “give the AC time”. We came back to flooding!!! The entire floor wet. We then saw the “host” running to her car and leaving the property. She stopped answering our calls. We had to leave in the middle of the night in our wet swimsuits and find another hotel. Do not stay here. This is not a hotel. There is no management on site. There are no towels. It’s just bad. I was so disappointed.

Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

2021/5/4

Liked: Cleanliness

Disliked: Amenities

Very nice hotel for the most part as far as look but they don’t have food and my hot water didn’t work in my room the don’t have wash clothes just hand towels and dry towels. And they don’t clean or change sheets while you are there or switch out towels.

Stayed 3 nights in Apr 2021

10/10 Excellent

Jose

2021/5/1

Liked: Cleanliness, room comfort, communication

La atención es lo mejor!!

El complejo es excelente. Las habitaciones son perfectamente equipadas y la piscina privada tiene sol todo el día. Definitivamente es el hotel para mi siguiente vez en Tulum.

Stayed 2 nights in Apr 2021

10/10 Excellent

Monserrat

2021/4/23

Liked: Cleanliness, room comfort, communication

Muy bonito todo excelente servicio

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

2021/4/20

Liked: Cleanliness, amenities, property conditions & facilities, communication

Very pretty and clean

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

2021/3/3

Liked: Cleanliness, amenities, property conditions & facilities, communication

Excelente el departamento, todo tal cual se ofreció, también la chica de la Agencia muy atenta muy recomendable

Stayed 2 nights in Feb 2021

2/10 Terrible

Bruno

2021/2/25

Disliked: Communication

Reservamos este local por conta do quarto com piscina privativa, porém tivemos a péssima experiência de não receber o quarto que reservamos e recebemos quarto no andar térreo e há uma construção ao lado onde há muito barulho, a host não se prontificou de avisar com antecedencia sobre o quarto onde nós relatou que havia um problema com o quarto horas após o horário do check in, não deu nenhuma outra possibilidade de troca. Localização afastada de todo centro turístico de Tulum. O quarto e hotel era confortavel porém com muito mosquito.

Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

2020/12/21

Liked: Cleanliness, amenities, property conditions & facilities, communication

Juan was great! The room I booked wasn’t available the first night we were there, but Juan made sure to accommodate us & had the room prepared for our last 3 nights!

Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

2020/12/20

Liked: Cleanliness, amenities, property conditions & facilities, communication

Su habitacion armonia. Naturaleza Muy buena decoración, buen asistencia del personal del hotel. Seguridad en el hotel,

Stayed 3 nights in Dec 2020

10/10 Excellent

Tely, Veracruz

2020/12/1

Liked: Cleanliness, amenities, property conditions & facilities, communication

Excelente hotel, es la segunda vez que nos quedamos ahí

Stayed 4 nights in Nov 2020

8/10 Good

Kimberly

2020/11/17

Liked: Cleanliness, room comfort, communication

Very unique hotel!

This hotel is super nice- the center with all of the trees that opens up to the sky is so cool. Room was spacious and clean and I liked the big bathroom. A few things I disliked: first is the location, it's a bit removed from the main downtown part of Tulum, so it takes 10-15 min to get a taxi called there, and the roads are horrible (bumpy dirt road with tons of holes in it). Second, not sure if this is truly a hotel or a "condo" but there was no housekeeping service any of the days I stayed, i.e. bed not made, trash wasn't taken out, toilet paper not replaced, etc. Lastly, one night there was a ton of people either above or next to me having a party. I didn't want to be that person to call the front desk to tell them to be quiet, but it was VERY loud and I was trying to sleep. There is NO phone in the room to contact front desk, and it was almost midnight so I wasn't getting out of bed. I called hotels.com for them to try to connect me but they did not have a direct # to the front desk, just some customer service answering machine. I could "leave a message" - sorry I did not want my problem solved the next day. Major fail, very annoying. The rooftop pool is a big draw- very cool circular infinity pool, however it was not filled all the way when I was there so it was a bit disappointing (they were repairing some tiles). Overall the hotel is nice, but I'm not sure I'd stay again.

Stayed 3 nights in Nov 2020

10/10 Excellent

nair

2020/11/6

Liked: Cleanliness, room comfort, communication

Great stay

Amazing time at The Panoramic. The hotel was clean and our private pent house was great. We loved our private pool and the views! Keep in mind that there are no restaurants, as this is a condo-style type of hotel. Also, you have to go through dirt roads to get to the hotel, so it's a little annoying for taxi's to pick us up, but other than that it was great.

Stayed 4 nights in Oct 2020

4/10 Poor

Roberto G

2020/11/4

Liked: Cleanliness

Disliked: Room comfort, communication

Este lugar no funciona como hotel

No tiene infraestructura de hotel, si necesitas una toalla o almohada después de las 5pm ya no hay quien te atienda. Está en un camino de terracería difícil de acceder tanto en auto como a pie. El cuarto no es cómodo. El colchón se desinfló. Muy mala experiencia. Esto no es un hotel, no se debería anunciar como tal!

Stayed 2 nights in Oct 2020

10/10 Excellent

Billyrojas

2020/10/25

Liked: Cleanliness, amenities, property conditions & facilities, communication

Excellent hotel near Tulum town, perhaps 15 mins away from coastline. Amazing rooftop pool with a remarkable view.

Stayed 3 nights in Oct 2020

10/10 Excellent

Rosheta

2020/10/25

Liked: Cleanliness, room comfort, communication

Great stay ...

It was a great hotel ... I will def go back and stay

Stayed 4 nights in Oct 2020

The Panoramic By Xperience Hotels

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