We had an amazing stay at Orchid House. Staff were super accommodating and always helpful. Being the low season we were one of the few guests there and honestly I can’t understand why more people weren’t there. Despite the seaweed we had a great time, instead of the ocean we visited cenotes and the pools at the sister properties. Absolutely perfect stay!
Courtney
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Arnulfo
2025 年 6 月 18 日
喜歡:整潔度、設施服務和住宿環境和硬體
David and his staff were absolutely amazing! The food, the service, attentiveness, all 5 start! I would highly recommend this property. I will undoubtedly be returning
Arnulfo
於 2025 年 6 月住了 8 晚
10/10 有夠讚
Sophia
家庭旅遊
2025 年 6 月 6 日
喜歡:整潔度、設施服務和住宿環境和硬體
Staff is very friendly and helpful. This hotel is beach front, has a beach club and bar to relax .
Love the rooms, simple but all I needed to disconnect and enjoy
Sophia
於 2025 年 6 月住了 3 晚
6/10 一般般
Anthony
2025 年 5 月 28 日
Anthony
於 2025 年 5 月住了 4 晚
10/10 有夠讚
Courtney
2025 年 5 月 16 日
喜歡:整潔度、員工素質和住宿環境和硬體
Best vacation i have ever had we will be visiting again with all our family
Courtney
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Jonathan
情侶出遊
2025 年 5 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
I was a little nervous to travel to Tulum, I’d heard that it’s very expensive, that a lot of people had a bad time and just as many had a good time. You know, classic mixed reviews.
Here’s my experience; We flew into the Tulum Airport and after being received after customs by undercover Time Share salesmen (& women) masquerading as a Taxi Service - we settled on Jungle Taxi. Very nice people and we haggled a ride to the hotel and back for our return flight.
Next came the hotel - we arrived and met Marciel- a very nice gentleman and very polite and well mannered. He spoke the directions in English and took a long time explaining the accommodations to us, which I enjoyed. His vibe was basically, you are here for a while so you’re basically family - let me know what I can do to help you. & he lived up to that and was helpful
Every day - so thank you, Marciel!
Manuela poured our welcome drink - one of the main bartenders of the resort. Condrado helped us with anything else we needed while we lounged on the beach.
We have enjoyed this experience and I would highly recommend Orchid Beach to anyone visiting Tulum.
We stayed in Brassavola - a room on a second floor and close to the street entrance of the resort. This resort is quiet at night. I slept very well, no raves or loud bars nearby. Nice place for relaxing retreat or a small family.
Be kind to the staff, don’t be a POS. You’re a representative of your country whether you like it or not.
Jonathan
於 2025 年 4 月住了 5 晚
10/10 有夠讚
Jade Eve
情侶出遊
2025 年 5 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This property was absolutely amazing, beautiful, clean, and the staff was so helpful and sweet, I recommend everyone to stay here if you don’t mind natural beauty and culture. Amazing stay will absolutely be coming back!
Jade Eve
於 2025 年 3 月住了 7 晚
2/10 很糟糕
Justin
2025 年 4 月 24 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The air conditioning did not work. No compensation was offered. They nickel and dime you for everything even shower towels and beach towels. Food was not good. I expected better
Justin
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Daniel
2025 年 4 月 18 日
Daniel
於 2025 年 4 月住了 2 晚
10/10 有夠讚
Diego
2025 年 4 月 18 日
Diego
於 2025 年 4 月住了 4 晚
10/10 有夠讚
farshad
2025 年 3 月 25 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sad about the kelp in ocean. But hotel was amazing!
farshad
於 2025 年 3 月住了 5 晚
10/10 有夠讚
juan carlos
2025 年 3 月 24 日
喜歡:整潔度、員工素質和住宿環境和硬體
juan carlos
於 2025 年 3 月住了 4 晚
10/10 有夠讚
Dominic
情侶出遊
2025 年 3 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice beach. Great staff. Nice rooms
Dominic
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Amber
2025 年 3 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very unique and exquisite property. Excellent coffee and food. Very clean except the shower is rusty/worn like every other mexican washroom. Far from all the shopping/dining. Amazing wifi service. The bed is hatd byt the sun lounging is amazing!!
Amber
於 2025 年 3 月住了 3 晚
10/10 有夠讚
Alexey
2025 年 3 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is an exquisite hotel, the best I’ve stayed at in Tulum. The rooms are luxurious, spacious, and are situated in a beautiful jungle-like setting just steps from the most perfect beach. The beach club is magical, and the beach is one of the best I’ve ever experienced in Mexico. Truly a gem of a hotel, and I can’t wait to come back again. Highly recommended!
Alexey
於 2025 年 2 月住了 3 晚
4/10 不太好
Sabrina
情侶出遊
2025 年 3 月 3 日
喜歡:住宿環境和硬體
不喜歡:整潔度和員工素質
Very disappointed with our experience. They constantly found ways to add extra charges. When we returned to our room after breakfast, they treated us as if we weren’t even guests. On top of that, they charged us for self-tanner on the sheets, even though it washed out. Overall, a frustrating and unpleasant stay.
Sabrina
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Richard
情侶出遊
2025 年 2 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location clean property well maintained, nice Tulum bohemian rooms but still with modern amenities like air-condition, electricity, and hot water unlike many places I have stayed. Friendly helpful staff.
Richard
於 2025 年 2 月住了 3 晚
10/10 有夠讚
Lisa
2025 年 2 月 12 日
Lisa
於 2025 年 1 月住了 2 晚
8/10 不錯哦
isabelle
2025 年 2 月 9 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
isabelle
於 2025 年 2 月住了 4 晚
10/10 有夠讚
Dan
2025 年 2 月 7 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Dan
於 2025 年 1 月住了 10 晚
10/10 有夠讚
Prem
2025 年 2 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was great
Prem
於 2025 年 2 月住了 3 晚
8/10 不錯哦
Jair
2025 年 1 月 19 日
Jair
於 2025 年 1 月住了 2 晚
10/10 有夠讚
Nima
2025 年 1 月 17 日
喜歡:整潔度、員工素質和住宿環境和硬體
Nima
於 2025 年 1 月住了 2 晚
10/10 有夠讚
Usman,Jersey City
2025 年 1 月 15 日
Usman
於 2024 年 11 月住了 2 晚
8/10 不錯哦
Jessica
情侶出遊
2025 年 1 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our stay in the Orchid Master suite was well worth the spend, the room and private rooftop plunge pool were incredible and as luxurious as advertised. The beach was nice and staff were friendly and accomodating, however it is not adults only as advertised and there were lots of families/children given day passes to the beach. There is also a festival sized beach club down the road which blasts loud music until 1am, so don’t expect to sleep before this time. It is a little removed from other restaurants/shops and the in-hotel dining stops at 6:30pm, so we’d recommend eating early or planning ahead so you aren’t wandering the beach or the main road (which has no footpaths) at night for food options. There are also limited transport options to and from the property, and shuttles to and from Tulum or Cancun are very expensive.