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Reviews of Naats Amigos Tulum

3.5 out of 5
Naats Amigos Tulum
Calle 14 Sur, Lote 16, Tulum, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 110 reviews" "
Rating 8 - Good. 27 out of 110 reviews" "
Rating 6 - Okay. 7 out of 110 reviews" "
Rating 4 - Poor. 3 out of 110 reviews" "
Rating 2 - Terrible. 9 out of 110 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Property was nice
Stayed 1 night in Feb 2024
Response from Naats on 2024/2/26
Welcome back! Looking forward to seeing you again soon

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is nice surrounding looks poor and unsafe
Stayed 1 night in Feb 2024
Response from Naats on 2024/2/26
Thank you so much for staying with us. We hope to see you again.

10/10 Excellent

shay

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We appreciated the assistance of the staff, who went above and beyond to ensure our comfort
Stayed 1 night in Feb 2024
Response from Naats on 2024/2/22
We hope to see you again!

10/10 Excellent

val

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the property's security measures were reassuring. Grateful for a delightful stay
Stayed 1 night in Feb 2024
Response from Naats on 2024/2/22
Thank you for the positive feedback :)

10/10 Excellent

erin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the rooftop pool was serene retreat. worked hassle-free with the robust wi-fi, perfect video calls.
Stayed 1 night in Feb 2024
Response from Naats on 2024/2/22
Happy to have made your work seamless! Our WiFi is always ready for you. Can't wait to have you back!

10/10 Excellent

fran

Liked: Cleanliness, amenities, property conditions & facilities
stayed at this charming hotel, conveniently surrounded by great restaurants and shops
Stayed 1 night in Feb 2024
Response from Naats on 2024/2/22
Thank you for staying with us. Hope to see you soon

10/10 Excellent

steff

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Discovered this comfortable hotel within walking distance of fantastic neighborhood spots! The rooftop pool was an escape to tranquility. Worked seamlessly with the dependable WiFi, perfect for video calls. Felt secure throughout the property. A big thank you for a delightful stay
Stayed 1 night in Feb 2024
Response from Naats on 2024/2/22
Glad you enjoyed!

10/10 Excellent

steff

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A great, comfortable hotel within a stroll of amazing local restaurants and shops! The rooftop pool was my serene spot. Remote work was a breeze with the strong WiFi, ensuring smooth video calls. The property's security was top-notch. Thanks for a lovely stay – I'll definitely be back!
Stayed 1 night in Feb 2024
Response from Naats on 2024/2/22
Thank you for the kind words! Delighted you enjoyed the rooftop pool. Looking forward to welcoming you back!

10/10 Excellent

emerson

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
We're not into the touristy scene. Picked this hotel for a local vibe, and the staff gave us the lowdown on the best local spots. It was like exploring with friends who know all the good spots.
Stayed 1 night in Feb 2024
Response from Naats on 2024/2/22
Thanks for the shout-out! Our staff loves sharing local tips. Looking forward to hosting you again for more adventures!

10/10 Excellent

mason

Liked: Cleanliness, amenities, property conditions & facilities
Found this hidden gem that's not only comfortable but also surrounded by great restaurants and shops! The rooftop oasis was my go-to for some peace and quiet. Worked seamlessly with the strong WiFi, making video calls a breeze. The property's security was on point. Thanks for making my stay so enjoyable – I'll be back for sure!
Stayed 1 night in Feb 2024
Response from Naats on 2024/2/22
We're thrilled you enjoyed our hotel! Your kind words mean a lot. Come back and relax with us soon!

10/10 Excellent

kaleb

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic cozy hotel, close to awesome local joints and shops! The rooftop terrace was my favorite spot to unwind. Worked remotely, and the WiFi was reliable, perfect for smooth video calls. Felt secure throughout my stay, and my room had all the essentials - AC, fridge, towels, safe, and a handy coffee maker. Definitely coming back for another delightful stay!
Stayed 1 night in Feb 2024
Response from Naats on 2024/2/22
Thank you for choosing us for your weekend getaway! We're thrilled you enjoyed the ambiance. Come back and relax with us anytime!

8/10 Good

Carrie-Anne Laurey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First arrived at the property late so receptionists had left but they sent all check in info by whatsapp and email which was really useful. Got to the room and we were disappointed as it was very small for a 10 night stay. Messaged consierge who were more than happy to swap us the next day and did so very smoothly. The new studio room was on the ground floor and had everything we needed. Large bathroom, lots of storage space, huge tv with smart apps, big fridge freezer. Room was always cleaned at our convenience and the housekeeping made a cute birthday cake prop out of the towels when they realised it was my birthday. Very sweet. Housekeeping did our laundry for 200 pesos which we felt was reasonable. Outside the gate is not tended to by the property, rubbish and dog crap is left there. Bikes that you can hire are quite old and rusty, better to look around and get better bikes. We hired a scooter from the locally owned business just across from the apartments. Think it is very important to mention the pool displayed as the main imagine is not at the apartments it is at the Los Amigos complex around 5 minutes walk. Gym was small but did the job, was clean. Didn't have anywhere for you to fill or get water before 8.30am. Overall we really enjoyed our stay, staff were friendly and approachable and always keen to help. We were glad we stayed in La Veleta for a more authentic experience. Would definitely recommend staying at Condos Los Amigos, in the right room.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, room comfort
Lovely hotel with great staff!
Beautiful, clean rooms with a very helpful staff with great English. Nice roof-top pool and great place to watch the sunsets!
Stayed 4 nights in Mar 2023

4/10 Poor

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The communication with their representative was terrible. The apartment was not at the address on our booking. When it became apparent that the apartment door did not lock, we had to fight to have it fixed. And the safe that their representative advised us to use to store our laptops etc in lieu of a lockable door, was not fastened down. We pointed that and handed it to him, and requested another room, but were told no. Luckily the maintenance person who happened to be in the building was kind enough to stay later than the end of his shift and fix the door so that we could have some security in the apartment.
Stayed 4 nights in Feb 2023

10/10 Excellent

TIXIAN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place. The room has refrigerator and cooking utensils！
Response from Los Amigos Tulum on 2022/12/15
Thank you Tixian!It was a pleasure to receive you in Tulum!See you next time!

2/10 Terrible

Hector

10/10 Excellent

erin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay, such a beautiful place and so well situated to amenities, restaurants and town. Would absolutely stay here again
Stayed 6 nights in Mar 2022

10/10 Excellent

Bianca

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay here! They had a gym and spa that was available to us, the rooftop pool was awesome, and the area was perfect. Our room had a retractable skylight, a small kitchen and they stocked our fridge with water. We were so happy with our stay. The only negative was the pillows were really hard and uncomfy, but besides that I have nothing but good things to say, it was clean, a big beautiful window for a wall with sliding doors. It’s a great hotel!
Stayed 6 nights in Apr 2022
Response from Daniela Robles on 2022/5/11
Hola Bianca, Thank you very much for your review! We are happy our accommodations were to your liking and you enjoyed your time at Los Amigos! Hopefully we can receive you again in the future.

8/10 Good

Brianah

Liked: Cleanliness, room comfort
Beautiful condos in the middle of no where
Enjoyed the deluxe suite with kitchenette , it’s was basically a 1bd apt. I love that Los Amigos rooms are well equipped from kitchen utensils , cleaning products, applicances and tools to cook a meal , little details that most hotels in Playa /Tulum forget. WiFi was great and balcony had great view of jungle. Only thing I didn’t like was the location, extremely hard to find at night , street is bumpy dirt road. Receptionist was nice & polite but seems to be the other person available to answer questions from 9am-8pm. After that you fend for yourself, no security guard. However , I would book this suite for longer stays , not just a night visit. 4 out of 5 stars
Stayed 1 night in Feb 2022
Response from Los Amigos Tulum on 2022/2/11
Thank you for your message Briannah, We always take into account the opinions expressed to improve our service, and we would be happy to receive you next time for a longer stay :-) Kind Regards

2/10 Terrible

nicholas

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
If you book a room with Los Amigos, The day before your flight they will email you saying you have been selected for a free upgrade. They send you a different address to their other location, once you get there the concierge will greet you and show you to your room, except this room is much smaller than the room your probably booked online. If you ask why they moved you hotels for a “free upgrade” without your permission they won’t give you a straight answer.. they just try to talk your ear off about the spa and tell you how great it is. They might even give you “free spa time” that you can’t even use because the front desk ladies at the spa will lie you and say they are full… When I asked the concierge to please move us to a room that was the same size as the one I booked online she lied to me and said they are all “studio sized rooms” which I found out from another resident that was a lie… when I confronted her about what she told me she said, oh those rooms are for people who live here… the hotel room we had was very nice, if you’re okay with a rock hard bed, a lot of rules, taking cold showers and listening to your upstairs neighbors stomp around on the hollow floor above the whole time you stay here. I will say that the property is very nice and very clean. But I would recommend staying somewhere else to avoid the headache on your vacation because they’re are thousands of other beautiful resorts at and around tulum that you could stay at for the same price or cheaper.
Stayed 8 nights in Nov 2021
Response from Daniela Robles on 2021/11/22
Hola Nicholas, Thank you for your review, we will take note of your observations. As for the comments, I am truly sorry for your inconveniences and would like to address them since every inquiry solicitated was attended, The change of mattress you cancelled at the last minute because you found it very comfortable after one night, the massages on behalf of the hotel for your displeasure about the upgrade and the bottle of wine courtesy of the hotel. We are in high season and we have everything almost completely booked, including services at the Spa and since it is free, our guests rely upon availability, which is why we ask all our guests to book with anticipation in order to receive you everyday. As for the rooms, many of them have owners who live there and are not available for rent since it is for the use they see fit, this is what the concierge informed but I can see now how it can be misunderstood and my most sincerest apologies for the miscommunication. We are truly sorry your experience was not what you were hoping for and wish you the very best. Kind Regards,

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2021

8/10 Good

Michael

Liked: Cleanliness, room comfort
Los Amigos Tulum
Los Amigos Tulum is very comfortable. It is quite new and therefore well adorned and maintained - it is also a studio if that's what you are into. Very clean and incredibly friendly staff. The only downside is the location - it's really far from the beach and a good 20min walk to downtown Tulum.
Stayed 1 night in Oct 2021
Response from Daniela Robles on 2021/10/26
Hola Michael, Thank you very much for your review! It is in fact a 20 min walk and 15 min by car to the beach side, I'm sorry this was an inconvenient but happy to hear your stay with us was to your liking and you found our staff friendly. Kind Regards,

8/10 Good

Marcia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a very comfortable place to stay and great location for exploring the area. Main highway is two blocks away, beach and ruins are about 15 minutes. Lots of cafes and restaurants within walking distance. The apartment was spacious and comfortable with parking on the street.
Stayed 5 nights in Oct 2021
Response from Daniela Robles on 2021/10/21
Hola Marcia! Than you very much for your kind review. Hopefully we can receive you again in the future. Warm Regards,

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
I absolutly love staying with Los Amigos! All the staff are super friendly and accommodating. Always a smile on their faces😃 rooms are cleaned daily and everything is very clean and modern. The rooftop pools are perfect for watching the sun melt away from Mayan sky. Special thank you to Valaria for being such a beautiful human and for helping me with anything I needed. Nothing was ever a problem.
Stayed 4 nights in Sep 2021
Response from Daniela Robles on 2021/10/8
Hola Michelle, Thank you very much for your kind review. We are happy you enjoyed your stay with us. Hopefully you can come back again and share more sunsets with us. Valeria says hi! Warm Regards,

2/10 Terrible

JENNEL

Disliked: Cleanliness, room comfort
Not a good experience
It’s the bare minimum. Nothing but dirt/trash and start dogs around It’s not a hotel . You will have to drive from the location on the map to another property . I think they are trying to trick hotels.com If you have an issue , no one will respond The pool was refreshing. The cleanliness and decor , terrible The Greeter is nice enough . Check in wasn’t too easy. $200 deposit for a 45 room , one night
Stayed 1 night in Sep 2021
Response from Daniela Robles on 2021/10/8
Hola Jennel, Thank you for your review, it helps us improve our services. Unfortunately we cannot control what happens outside the property as the trash around and stray dogs. We are happy you enjoyed the pool and our staff. Hopefully we can receive you once again and turn your experience around! Kind Regards,

10/10 Excellent

Michelle Claire

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay here! Rooms where spacious and having a kitchen was great for cooking when we didn’t want to go out. Bed was super comfy and pillows where good. The rooftop pool was really lovely and always clean. Communications were print and alway super helpful. I felt safe here as there are cameras outside and around the property. The safe in the room was useful too. Thank you
Stayed 2 nights in Sep 2021
Response from Daniela Robles on 2021/10/4
Hola Michelle, Thank you very much for your review! We enjoyed having you as a guest and thank you for appreciating the room and amenitites provided. Hopefully you can come back to Tulum! We will be happy to have you once again! Kind Regards,

10/10 Excellent

Arjeta

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021
Response from Daniela Robles on 2021/9/25
Hola Arjeta! Thank you very much for your kind review. We are happy to read you enjoyed your stay. Hope to see you again soon! Kind Regards,

6/10 Okay

Hernan

I'm doing this review in all fairness based on the fact that We did NOT stay after getting there and having almost a mission impossible to navigate on the nearest streets to this property , anything close to the moon's craters is not an exageration .These guys need to do something about that issue swiftly
Stayed 1 night in Sep 2021
Response from Daniela Robles on 2021/9/25
Hola Hernan, Although, as you said, you did not stay in our property we thank you for your review. Unfortunately the streets are responsibility of the government. Kind regards,

10/10 Excellent

Boun

Liked: Cleanliness, room comfort
Stayed 17 nights in Aug 2021
Response from Daniela Robles on 2021/9/15
Hola Boun! Thank you very much for your review! We are glad you had a great time with us and hope to receive you once again in the future! Kinda Regards,

10/10 Excellent

Boun

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021
Response from Los Amigos Tulum on 2021/9/14
Thank you very much for your review, Boun! Hopefully, we can receive you again in the near future! Kind regards, Los Amigos Team :)

2/10 Terrible

Lawrence

Stayed 1 night in Sep 2021

8/10 Good

Blaine

Liked: Cleanliness, room comfort
Great Value For The Money
The front desk was amazing, very warm and welcoming. The room was spacious with full size refrigerator to keep our stuff cold and offered Netflix and Youtube TV. The pool was in the basement but the jacuzzi and excercise room was on the roof top. The only thing that travellers need to be aware of is the name Ocean View in the title/name of the property. If your booking expecting an ocean view or the ocean close by then don't book this as there is no ocean and/no view of the ocean. But if that's not a deal breaker for you then dollar for dollar it was the best place to stay in the Cancun area without robbing the bank to pay for it. I'd stay here again and recommend it to my family and friends.
Stayed 1 night in Aug 2021
Response from Daniela Robles on 2021/9/5
Hola Blaine, Thank you for your review! Though I think there might be some confusion since we are located in Tulum, we are very gratefull for taking the time to grade us. Have a great day! Kind regards,

8/10 Good

Blaine

Liked: Cleanliness, room comfort
Great Stay, I'll Stay Again.
The hotel was good as we're the staff and amenities. I loved the upstairs roof top pool. I'd stay here again. For those without transportation it might be more difficult to get to as it's not on the main streets of Tulum such as City Center or hotel district. We loved the large fridge freezer and full kitchen amenities it offered you could make your own meals if you didn't want to eat at a restaurant. Although there were several great restaurants within a few minute walking distance that offered fair prices and excellent food.
Stayed 2 nights in Aug 2021
Response from Daniela Robles on 2021/9/2
Hola Blaine, Thank you very much for your review. We are happpy to hear that on our end, everything was great! Hope to receive you again soon! Kind Regards,

2/10 Terrible

Kamisha

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
BEWARE ! Do not stay here. The hotel falsely advertising amenities that they don’t have. They have multiple properties so you might not have the
Stayed 6 nights in Jul 2021
Response from Daniela Robles on 2021/9/17
Hola Kamisha, Thank you for your review. I'm sorry there was a misunderstanding since we are not an all inclusive hotel. Hope you have a great day. Kind Regards,

10/10 Excellent

Jessica

Liked: Cleanliness, room comfort
Best Tulum Studio
This place was lovely. This studio had everything I needed and more. It felt like my very studio apartment. There are stores within walking distance to get necessities and simple groceries. The greenery and garden was done very well. The pool was clean. I would stay here again. It was perfect and just what I needed. I liked how it was decorated. Simple and comfortable.
Stayed 5 nights in Jul 2021
Response from Daniela Robles on 2021/8/11
Hola Jessica, Thank you very much for your kind review! It was a pleasure having you as our guest. Hopefully we'll see you again soon so you can enjoy Tulum and our place one more time! Kind Regrads,

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Amenities
The electricity went out. Then the water stopped working. The roads were terrible to drive on they were not paved at all. The wifi never worked. The pictures online do not match the property. They transferred me to a new hotel but didn’t tell me when check out was or how to get there.
Stayed 3 nights in Jul 2021
Response from Emmanuel, Concierge, Los Amigos Tulum on 2021/7/22
I am very sorry to read that your experience in Tulum did not meet your expectations, and I thank you for sharing your feelings here. Last weekend we lost electricity to one of our condos. It was due to a system failure of the national electricity provider, something we have no control over. When this official provider told us that they could not fix it immediately, we offered our guests to spend the rest of their stay in one of our newest and most comfortable condos. We have done absolutely everything possible to make our guests comfortable in this absolutely exceptional situation but we will continue to learn from your feedback to improve our service.

10/10 Excellent

Hollie

Traveled with family
Liked: Cleanliness, room comfort
Hidden Gem
Rented condo last minute when beach accommodation fell apart. We’re very happy w condo in town-clean,comfortable,secure. Staff was very friendly. Condo was modern with adequate kitchen, cold AC, comfortable bed and smart TV in living area. Walking distance to restaurants, coffee shop and convenient store. Looking forward to returning soon!
Stayed 3 nights in Jul 2021
Response from Daniela Robles on 2021/8/11
Hola Hollie, Thank you very much for your kind review! We are happy to have become your go to solution and that you enjoyed our facilities. It was a pleasure having you as our guest. Hopefully we'll see you again soon! Kind Regrads,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I liked the concierge service
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2021
Response from Daniela Robles on 2021/8/11
Hola! Thank you very much for your review. Hopefully we can receive you again soon! Kind Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Calm hotel beautiful
Stayed 4 nights in May 2021

6/10 Okay

Misleny

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021

8/10 Good

Michael

Business traveler
Liked: Room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Intan

Traveled with group
Liked: Cleanliness, room comfort
Love the star gazing room.
We love Los amigos. Convenient and down the street from one of my favorite bar in Tulum. I would definitely come back here again.
Stayed 1 night in May 2021

8/10 Good

Adan

Traveled with family
Liked: Cleanliness, room comfort
Review
Great, safe place. Only compliant was they wanted us out immediately at check-out at 11am. I have a family with two kids and sometimes, I need a little extra time to get them ready to leave. Staff did not allow extra time because they "had other guests checking in". So we were forced to rush out of there.
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Stayed 4 nights in Apr 2021

10/10 Excellent

Bianca

Traveled with group
Liked: Cleanliness, room comfort
Amazing condos in Tulum
Location was hard to find as the GPS took us to a different Los Amigos location. But the staff was able to give us directions. The Los Amigos Condo staff was very nice and held our luggage while we enjoyed the day prior to check in. The penthouse was clean and very spacious. It felt like home away from home. The tv's weren't working but that wasn't an issue as we used wifi to connect to streaming services. The property cats were an added plus 😊 Will definitely come back again in the future!
Stayed 2 nights in Nov 2020

2/10 Terrible

robert

Stayed 4 nights in Nov 2020

2/10 Terrible

Eddie, New York

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They take forever to respond to any emails. They never pick up the phone when you call. Very unorganized and unprofessional.
Stayed 3 nights in Nov 2020

8/10 Good

jers, new york

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful pool, nice and clean suite and great staff. the surrounding area is still developing so be mindful not everything around the building will look as nice.
Stayed 4 nights in Oct 2020

6/10 Okay

Jason, Miami

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We stayed in the penthouse room. It was clean and spacious. It was our first time staying in tulum but our second location. We stayed at another hotel prior and water to see different parts of tulum. Pros... like I said the place is clean and spacious. concrete floors, high ceilings a nice layout. Cons.. it's far from everting and not the safest neighborhood (vibe). the water pressure kept going in and out and literally barely any hot water. Our room had a jacuzzi and we wanted to use it but it was pointless because it would of taken the duration of our entire stay to get it to fill up with hot water. The wifi was completely down. we couldn't get a signal what so ever (it could of been a fluke) No elevator so you will have to carry your bags up (not a big deal) but letting you know.
Stayed 2 nights in Sep 2020