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Reviews of Mezzanine Tulum Colibri Boutique Hotels - Adults only

4 out of 5
Mezzanine Tulum Colibri Boutique Hotels - Adults only
Carretera Tulum-Boca Paila km 1.5, Tulum, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 149 out of 181 reviews" "
Rating 8 - Good. 23 out of 181 reviews" "
Rating 6 - Okay. 4 out of 181 reviews" "
Rating 4 - Poor. 3 out of 181 reviews" "
Rating 2 - Terrible. 2 out of 181 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel last minute for our honeymoon. The morning before, by noon we received a call That there was a mistake with the availability and were given the option to move to the sister hotel in Tulum, LA ZEBRA. We were taken care of, beyond expectations! Ricardo and Juan Carlos really took care of us to make sure our one night stay went well. This hotel staff does an amazing job, the hotel is really nice and clean, nice decor, nice beach access, delicious food and great drinks! Our upgraded room had a small private pool, big sliding doors with ocean view and a huge shower, A/C and a super comfy bed. We wilL DEFINITELY be returning here. Thank you Ricardo and Juan Carlos 6 out of 5 stars!
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ambiance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Idan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulun getaway
Stayed 4 nights in Dec 2023

2/10 Terrible

DARIUSZ

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not Adults Only !!!!!
The expectation was high for this advertised as Adults only hotel while we planned our couple romantic weekend getaway. The Tulum standards are little different from the general hotel’s category. Location was perfect, stuff very busy friendly and responsive however the villas are very poorly built with some safety hazards like a wobbly glass protecting the balcony. The bed was squeaky and the mattress and pillows extremely uncomfortable. Pool… what pool….. just a joke. It was of season and it looks like they have allowed families with children book rooms and they have children running around the whole time. This has completely ruined our experience and we have confronted the management. Without any questions they have agreed to move us to the other Real Adult only hotel Mi Amor however have not been able to provide us with the ocean front room as we have originally booked. For the amount we paid we have felt like we have been ripped off.
Stayed 4 nights in Oct 2023

10/10 Excellent

David, Aurora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in room #10 which was one of the two suites. It has a large porch with 2 lounge chairs, 2 small chairs & table, and a large hot tub. The porch overlooks the restaurant, the beach, and the ocean. The views are gorgeous. We don't usually spend a lot of time in our room when on vacation but we did this time! The hot tub was just such an awesome place to hang out! (The hot tub is kept cool during the day while it's hot and warmed at night per request) The hotel sits above one of the nicest beaches in Tulum. This beach is sandy and has no rocks. Many Tulum beaches have many rocks which are tough to walk on. I also loved the hotel's one restaurant. It serves a regular breakfast and then thai food for lunch/dinner. The food was delicious! The staff were all happy, kind, and attentive. The hotel is in a quiet area which was perfect for us. We rented bikes to ride to Tulum to the more lively party areas. There are plentiful taxis but we didn't use them. The beach is full of snorkel tour boats. We booked a catamaran tour out to the reefs. We saw countless rays and two beautiful tortoises!!! Anyway, this was the perfect romantic getaway my wife and I needed!!!

10/10 Excellent

Suzanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpfull nice people work there.They do everything for you to feel amasing.Abdel Alejandra Louis Thank you guys for everything.I felt amasing.Great Hotel and great staff and amasing Thai restaurant.
Stayed 3 nights in Sep 2023

6/10 Okay

Ashera

Stayed 6 nights in Aug 2023

10/10 Excellent

Marcia

Stayed 3 nights in Jul 2023

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Don't look any further! The perfect hotel! 10/10
Stayed 3 nights in Jun 2023

10/10 Excellent

Nidia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful hotel, we really enjoyed our stay there, a nice view and we had the privilege to be there for a full moon nights, was incredible.
Stayed 3 nights in Jun 2023

10/10 Excellent

Alicia m

Stayed 1 night in Jun 2023

10/10 Excellent

ELAN

Liked: Cleanliness, staff & service, property conditions & facilities
Easy beach access and staff was very attentive..
Stayed 4 nights in Apr 2023

10/10 Excellent

diana

Stayed 1 night in Feb 2023

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and Attitude
Stayed 1 night in Nov 2022
Response from General Manager on 2022/11/10
Roberto,Muchas gracias por tu valoración, nos alegra mucho que hayas tenido tan grata experiencia, apreciamos tu tiempo para compartirla.Esperamos verte pronto,Saludos del Equipo,Laura Avila

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to go back!
An absolute delight. They thought of every detail - from tea service in little coconut shells to even essential oil humidifiers. Even with the sargasso situation it was wonderful - and our beach ended up getting a bit less than other parts of Tulum. Quiet but still vibrant, a wonderful place to stay. Sad to be back and away from the hotel, this place was amazing.
Stayed 5 nights in May 2022
Response from Carlos Ambrosi - General Manager on 2022/5/15
Christina, thank you very much for your review, we are glad that you enjoyed your stay and your appreciation on the samll details. We look forward to host you again soon. Kind regards

10/10 Excellent

Anthony Jones

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and being attentive! My experience with the hotel made me feel I was the only one there.
Stayed 5 nights in Apr 2022
Response from Carlos Ambrosi - General Manager on 2022/5/3
Anthony, thank you very much for your review, we are glad that you had a memorable experience and found an attentive staff. Thank you for choosing us Kind regards

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and treated us very well. They were very personable and the food was amazing. They greeted us with margaritas when we first got to there. We had tea and coffee brought to us every morning and tea at night.
Stayed 5 nights in Apr 2022
Response from Carlos Ambrosi - General Manager on 2022/4/24
Thank you very much for your review, we´re glad you enjoyed your stay, our food and service. We look forward to host you in the near future once again. Kind regards

10/10 Excellent

John

Stayed 5 nights in Mar 2022

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2022

10/10 Excellent

Corwin

Stayed 6 nights in Nov 2020

10/10 Excellent

Guthrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service! perfect location.
Amazing hotel stay, the staff was so attentive to our every need. We came to celebrate a pregnancy and they went above and beyond to make our stay special. From little surprise gifts and morning tea and coffee brought to our door as well as complimentary sunrise yoga. This property has the best food of any hotel we visited in the area, is steps away from Playa santa fe and also has plenty of private relaxing areas. The hammocks below the porch are the best napping spot around. If you are looking to relax but still be in the heart of tulum this is the place.
Stayed 5 nights in Feb 2022
Response from Concierge Team on 2022/2/13
Thank you for the visit we hope to see you soon.

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful boutique hotel right on the beach!
Amazing boutique property right on the beach. The staff went above and beyond helping me with some outside issues with my trip. Thai restaurant also right on the beach and very good. Drinks were delicious. Rooms were well appointed and very clean. Wonderful views of the beach and sunrise. Will definitely stay here again.
Stayed 1 night in Jan 2022
Response from Concierge Team on 2022/2/13
Thanks for your visit we hope to see you soon.

10/10 Excellent

Mohamed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful room. Very accommodating staff.
Stayed 1 night in Dec 2021
Response from Concierge Team on 2022/2/20
Hola Mohamed Thanks for your visit and hope to see you soon.

10/10 Excellent

Mingfeng

Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
A small and charming hotel with extra devoted staff. Rooms have unique views to the ocean and overlooks a huge public beach. Beware when booking a hotel in Tulum Beach, south side is extremely busy with the noise that comes with. North (towards the ruins), and where Mezzanine is, is absolutely more peaceful.
Stayed 4 nights in Nov 2021

10/10 Excellent

Mario

Stayed 1 night in Nov 2021

10/10 Excellent

Ani Aura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

guilherme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

10/10 Excellent

Evelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hidden gem as described by others. It's perfect for a relaxing and quiet time if that's what you are looking for. Right in front of the beach. Going to sleep and waking up to the sound of the waves was amazing. Abdel was so helpful a friendly. Arranged a packet to go to a wonderful cenote which was the highlight of my trip. He arranged a cap to take me and bring me back. I felt safe throughout my stay. The hotel is so close to the Mayan Ruins that my friend and I took a bike ride which was about 15 minutes. The staff was always attentive. If you want the nightlife you can always take a cap, it's 30 minutes away but it really does not seem long. Another perk of the hotel is the food. The Thai food is amazing and honestly, it was the best food I had while I was there even compared to other fancy restaurants in the area.
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2021

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from General Manager on 2021/5/18
Dear Sergio, Thank you so much for such a kind valoration, we are delighted you enjoyed your stay that much! We look forward to welcome you in your next visit to Tulum! Kind regards, Laura Avila

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just spectacular!
Stayed 3 nights in Apr 2021
Response from General Manager on 2021/5/18
Dear Arman, Thank you so much such a nice valoration, we are delighted you enjoyed your stay that much! We look forward to welcome you in your next visit to Tulum! Kind regards, Laura Avila

10/10 Excellent

Lindsay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Such an amazing spot! It’s absolutely gorgeous, food is incredible, and the service was amazing.
Stayed 4 nights in Apr 2021
Response from General Manager on 2021/4/23
Thank you very much for your comments we appreciate the time and care you took to write it. Hasta pronto, Laura Avila

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay!!!! Very close to the bay! Room was very quiet, clean and comfortable.
Stayed 1 night in Apr 2021
Response from General Manager on 2021/4/23
Muchas gracias for sharing your experience of your recent visit, it make us really happy to read through the details, muchas gracias! Laura Avila

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Wonderful views. Amazing rooms & excellent food!
Stayed 1 night in Apr 2021
Response from General Manager on 2021/4/23
Dear Guest, We are very happy to know you had such a positive experience, thank you for taking the time to share it. We are very grateful for your comments, thank you for making us feel so special! We hope to see you again soon, Laura Avila

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Restaurant onsite on a deck above the ocean. Good food. Nice landscaping around the pool. Interesting rooms. Very nice staff. We borrowed bicycles and road down to the Tulum archeological site – the only way to go! The hotel is at the very end of the beach. Walk down the stairs right onto the sand and stroll to other restaurants and bars down the beach. You can walk to the Tulum archeological site in about 20 minutes. You can see some of the ruins, but you can’t access the site from the beach. The only potential downside is that the property is very small and compact. If that doesn’t bother you, it’s a great place to stay!
Stayed 1 night in Mar 2021
Response from General Manager on 2021/4/23
Dear Guest, Thank you very much for such a wonderful review of your experience at Mezzanine. I am very glad to learn you have enjoyed your time with us so much, it means a lot to us! We will be looking forward to your return! Laura Avila

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Mezzanine is amazing . One of the best hotels in tulum. It’s a hidden oasis on the beach away from the main strip. The staff was incredible the entire stay. The food and drink at the mezzanine restaurant is some of the best I had in tulum. I will be back there for sure and I recommend it to anyone and everyone
Stayed 2 nights in Dec 2020
Response from General Manager on 2021/4/23
Dear Guest, Thank you very much for your kind words. It was a pleasure hosting you,we are very happy that you really enjoy our privileged location, hospitality and facilities. In the name of the entire team thank you and we look forward to welcome you back soon. Sincerely, Laura & Team

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best experience after staying last year at the sister hotel “Mi Amor. The hotel is small and nice but needs a revamp. We had some issues in the rooms that were fixed promptly. The rooms by the front desk are very noisy, so if you are looking to relax try to avoid these rooms (5,6,7). You will be up at 6 am when the employees start the day shift. They are extremely close at front desk and by the employees office. Overall the highlight of the trip was the staff attention. They were great, especially Alejandra in the front desk.
Stayed 1 night in Mar 2021

10/10 Excellent

Krisna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from General Manager on 2021/2/5
Dear Krisna, Thank you for taking the time to evaluate your recent stay with us, Look forward to welcome you back soon, Laura Avila & Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the Mezzanine Hotel. The location on the the beach/ocean is very unique and very beautiful. The service was excellent. Alejandra at the front desk went out of her way to help us with everything from check-in to restaurant reservations to negotiating a better price for us with the taxi driver. The rooms are plain, but clean. We were concerned it would be noisy with the vital being on an active local road, but things were fairly quiet at night. Overall, we enjoyed the hotel.
Stayed 4 nights in Jan 2021
Response from General Manager on 2021/2/5
Dear Guest, We appreciate you taking the time to evaluate us and share your comments. We are very glad you had such a good experience. Thank you for your appeciation towards Alejandra and her hospitality! Laura Avila

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic boutique hotel with very friendly and helpful staff - especially front desk they were incredible. Great food, nice beach and good vibes.
Stayed 4 nights in Jan 2021
Response from General Manager on 2021/1/19
Dear Emanuel, Thank you very much for your kind words. It was a pleasure hosting you,we are very happy that you really enjoy our hospitality and ambience. We look forward to welcome you back soon. Sincerely, Laura & Team

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021
Response from General Manager on 2021/1/19
Dear Stacy, Thank you for taking the time to evaluate your stay with us. We look forward to welcome you in your next visit to Tulum! Kind regards, Laura Avila

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot
Terrific location, cool set up, and the dinner menu is awesome. It’s nice that they have areas reserved for hotel guests because it is a popular spot to hang out for other visitors.
Stayed 1 night in Jan 2021
Response from General Manager on 2021/1/19
Dear Matt, Thank you so much for such a lovely review, we are delighted that you enjoyed our facilities and and privilage location. Look forward to your next visit! Laura Avila

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2020
Response from General Manager on 2021/1/19
Thank you for taking the time to share your experience with us! Greetings from Tulum! Laura Avila

10/10 Excellent

Mennat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from General Manager on 2021/1/19
Gracias for sharing the evaluation of your stay with us! Saludos, Laura Avila

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing this is my second time there and want be the last service food Scenery was beautiful thanks a lot for having us!
Stayed 5 nights in Dec 2020
Response from General Manager on 2021/1/19
Thank you so much for such a lovely review, we are delighted to have you again! Look forward to your next stay! Laura Avila & Team