C'est un bel hôtel, mais qui manque malheureusement d'attention. Les deux piscines extérieures étaient sales et l'intérieur de la chambre était poussiéreux. De plus, la plage était encombrée de sargasses qui n'ont pas été ramassées. Enfin, il y a un manque de lumière dans les chambres.
Nicolas
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Ava
2025 年 7 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I will definitely stay here again! Beautiful rooms & great location
Ava
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Emily
情侶出遊
2025 年 7 月 26 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They did not disclose that an environmental fee or a security deposit would be taken at point of arrival. They also stole my neck fan- and proceeded to lie to us about the beach being closed. How can you advertise a beach experience when there is no beach??
Emily
於 2025 年 7 月住了 6 晚
4/10 不太好
Christine
2025 年 7 月 10 日
喜歡:員工素質
不喜歡:設施服務
It is seaweed season from April to August. The brown algae went on for about 10 metres along the beach and gave off the smell of sulphur. It was not swimmable. Excursions had to be paid in cash but the ATM on the property wasn't working. I had to pay a driver $70.00 just to take me to and from town which was a 10 minute drive just to get enough cash to pay for all of the excrusions. They would not accpet credit card. The toilet in my room tried to be fixed 2 times and some essentials like body wash was missing. The lights didn't work in the shower, the shower head didn't work properly (just trinkling down) and shower gel was missing...eventually they moved my room. When I asked for bottle water at 8:30 am, they said it was none available...it was finally delivered to me at 11:00 am.
Christine
於 2025 年 7 月住了 7 晚
10/10 有夠讚
Whitney
2025 年 7 月 6 日
喜歡:整潔度、設施服務和住宿環境和硬體
Whitney
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Hector
2025 年 7 月 4 日
喜歡:整潔度、員工素質和住宿環境和硬體
Es un lugar agradable para relajarse
Hector
於 2025 年 6 月住了 5 晚
2/10 很糟糕
Renu
團體旅遊
2025 年 6 月 26 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
DO NOT go here!!! Toilets broken, Air condition did not work! Sink did not drain! No hot water! Nobody came to address the problem...we just kept on hearing that somebody will be there in 5 minutes, but no one came. No manager on site to take care of our problems. He just ghosted us!
Renu
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Brenda
情侶出遊
2025 年 6 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was so in love with this resort! Had an absolute blast can’t wait to come back again
Brenda
於 2025 年 6 月住了 3 晚
8/10 不錯哦
Peter
家庭旅遊, 親子旅遊
2025 年 6 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was very nice overall. But the best part was the staff, very kind, responsive, and accommodating. Roberto in the restaurant was absolutely awesome. He was welcoming and attentive and even brought the kids a basket of donuts for national donut day. Worth coming back just for staff interactions. The front desk was always helpful and helped us to book transportation, car rental, excursions, seamlessly.
Peter
於 2025 年 6 月住了 3 晚
2/10 很糟糕
Erwin
2025 年 6 月 4 日
Erwin
於 2025 年 5 月住了 4 晚
6/10 一般般
Isabella
情侶出遊
2025 年 5 月 30 日
喜歡:員工素質、設施服務和住宿環境和硬體
My boyfriend and I got the Oceanfront king bed mini pool room. The initial room we got was not what we expected and was nowhere pictured on Expedia or their website. You can tell it was an older room and hadn’t been updated to the standards of their other rooms. We asked to be moved to the room we actually paid for and they moved us no problem. On our last night we did find a cockroach in our bathroom and there was a blood stain on our sheet. Note before booking that the AC isn’t that strong so the only cool area of the room will be the bed. Everywhere else is pretty hot. Other than that the 2nd room we got was super nice and I loved the private outdoor mini pool.
Isabella
於 2025 年 5 月住了 4 晚
10/10 有夠讚
Melanie
2025 年 5 月 25 日
Melanie
於 2025 年 5 月住了 1 晚
6/10 一般般
Rigoberto Navarro
家庭旅遊
2025 年 5 月 25 日
喜歡:整潔度、設施服務和住宿環境和硬體
Está bien pero el aire acondicionado no enfría nada el refrigerador menos y Aveses nos quedábamos si agua pero en general bien sería un hotel perfecto si arreglan esos detalles y pues nos temporada de sargazo
Rigoberto Navarro
於 2025 年 5 月住了 3 晚
6/10 一般般
Laura
情侶出遊
2025 年 5 月 24 日
喜歡:整潔度、員工素質和設施服務
Tuve una experiencia mixta durante mi estadía en el Hotel Maya:
Lo positivo:
• La ubicación es excelente, a un paso de numerosos restaurantes y tiendas del centro.
• El personal es muy atento y siempre dispuesto a ayudar con una sonrisa.
• El área de la piscina es amplia, limpia y muy agradable para relajarse.
Lo negativo:
• Al llegar me ofrecieron un servicio de transporte tres veces más caro que el que pude conseguir por mi cuenta.
• Existen cargos ocultos (“fees”) que sólo se revelan y cobran al hacer el check-in.
• La habitación es muy sencilla: la cama, aunque grande y cómoda, está flanqueada por poca iluminación y el aire acondicionado no enfría lo suficiente.
• Me pareció inusual que el café en la habitación no estuviera incluido: cada cápsula de Nespresso costaba casi 100 MXN, cuando en la mayoría de hoteles este servicio es gratuito.
Laura
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Katrina
2025 年 5 月 20 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great ocean views
Katrina
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Juan Carlos
情侶出遊
2025 年 5 月 13 日
喜歡:員工素質、設施服務和住宿環境和硬體
不喜歡:整潔度
A/c would not cool down. Alot of algae can't swim in beach. The owner needs to pay more attention to how much algae is accumulated. We had to go elsewhere to enjoy the beach and spend more money out of pocket.
Juan Carlos
於 2025 年 5 月住了 4 晚
4/10 不太好
Ana Karina
2025 年 5 月 13 日
不喜歡:整潔度和住宿環境和硬體
Creo que para lo que cobran deberian cuidar mucho su playa ya que estaba llena de zargazo y no es plan familiar es para gente joven yo iba con mis abuelas y mi hija lo que me obligo a cambiarme de lugar
Ana Karina
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Angel
情侶出遊
2025 年 5 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Este es un bello resort el servicio y limpieza es excellent. Me gustaria Que le pusieran mas atecion a limpiar la playa ya que estamos en temporada de sargazo y nose ve a nadie haciendo el esfuerzo de mantener la playa limpia.
Angel
於 2025 年 5 月住了 3 晚
10/10 有夠讚
Andrew
情侶出遊
2025 年 5 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We booked a room with the jungle view and a private pool and upon checking in we were immediately upgraded to an ocean front room, private swimming pool right outside our front door with lounge chairs and the beach was literally 10 feet away from the fence on the front of our own private yard. It was an amazing experience, the hotel was fantastic, I don’t have one negative thing to say about the entire stay, the staff and everything were amazing. 5 out of 5 stars
Andrew
於 2025 年 4 月住了 8 晚
10/10 有夠讚
NICOLAS
2025 年 5 月 6 日
喜歡:整潔度、員工素質和住宿環境和硬體
Excelente
NICOLAS
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Christine
團體旅遊
2025 年 5 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love the location and the privacy, peace and serenity.
Christine
於 2025 年 3 月住了 7 晚
10/10 有夠讚
Flora
2025 年 5 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing.. in love .. would definitely stay here again..
Flora
於 2025 年 4 月住了 4 晚
6/10 一般般
martha
家庭旅遊
2025 年 4 月 29 日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The service is very poor,not amability at all from the staff,same at the restaurant except the waitress he was very nice,the hotel is very nice but the experience was terrible at first
martha
於 2025 年 4 月住了 1 晚
8/10 不錯哦
David
2025 年 4 月 27 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A nice stay
A nice beachside resort. units included outdoor space and a hammock. No efforts were taken to clear the huge volume of sargassum which detracted from the beach. Taco restaurant was good. Included breakfast was minimalist, but menu items were generous and well made. Front desk staff was helpful. The crowd was generally younger (20-30s) with a few families. A pleasant getaway!
David
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Jose
家庭旅遊
2025 年 4 月 23 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
FENOMENALES
El lugar está 10/10 , y la vista a sus playas esta fenomenal, y las habitaciones agusto modernas y con mini pools