Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
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Reviews of Kaab Tulum

3.5 out of 5
Kaab Tulum
Calle Sol Oriente, Entre Calle Escorpion Sur y Av. Coba Sur, Tulum, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 141 out of 237 reviews" "
Rating 8 - Good. 58 out of 237 reviews" "
Rating 6 - Okay. 15 out of 237 reviews" "
Rating 4 - Poor. 7 out of 237 reviews" "
Rating 2 - Terrible. 16 out of 237 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Beth

Stayed 3 nights in Jan 2024

6/10 Okay

JULIETA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Está bien pero tiene cosas importantes a mejorar.
La habitación muy amplia y confortable. La cama muy buena. No llega internet en la habitación, con lo cual no se puede utilizar la tv y tampoco el wifi en ningun dispositivo. Una contra también es el ruido externo de la calle pero por sobre todo del restaurant de abajo del hotel que a la noche el volumen de la música es muy alto. También por la mañana muy temprano, 7 AM se escucha ruido del restaurant y es molesto. El personal del hotel es muy amable y servicial.
Stayed 4 nights in Jan 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were just passing through Tulum so we only stayed for one night, but we very much enjoyed the hotel, and ate in the attached restaurant which was very good. Friendly and helpful staff at both the hotel and restaurant.
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

mell

Traveled with family
Liked: Staff & service
Its convienient stay A little pricey for what it is But good
Stayed 2 nights in Nov 2023
Response from Kaab Team on 2023/11/28
Hello Mell, we hope that for your next visit we can offer you the best, since with your comments you help us provide better service to our guests.

10/10 Excellent

Anika

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the this hotel. It is a lovely property and felt very safe. Its an extremely convenient location to access food places, vendors and nightlife at a great price.
Stayed 3 nights in Oct 2023
Response from Kaab Team on 2023/10/18
Hello Anika, We appreciate your comments, we are delighted to know you had a great expericence with us. Looking forward to welcome you again :)

10/10 Excellent

Cynthia

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Clara the receptionist is the sweetest friendly and helpful! Quite property, clean and love all the plants. Front desk Booked our scooters $40 for 24hrs, gave us recommendations for near by food! Location is 10-15min away from beach & taxis are approx $40-$60 each way.
Stayed 3 nights in Sep 2023
Response from Team Kb Tulum. on 2023/9/5
Hello dear CynthiaWe greatly appreciate her comments and we hope that your stay at the hotel has been to your liking. Her comments help us improve our services to our guests. We hope to see her again on your next visit to the Mexican Caribbean.

10/10 Excellent

Anisia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here from the 13th of July until the 17th! Insaias who was at the reception was really a great host and recommended me and my friend different activities and stuff to do! Pool was clean, room was also clean. Just need to ask for towels…we didnt get them directly from the room cleaning, we had to ask at reception. Area is nice and walkable (8 minutes) to the restaurants and bars! Overall very satisfied, thank you!
Stayed 4 nights in Jul 2023
Response from Kaab Team on 2023/7/28
Thank you very much, our effort to provide better service gives its results, we are waiting for you again, it will be a pleasure to receive you again,Kind regardsReception

10/10 Excellent

Zela

Stayed 1 night in Jul 2023
Response from The Kaab Team on 2023/7/10
Gracias por su Preferencia. Vuelvan Pronto!

8/10 Good

Adedoyin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay except for the dirty mirror in the bathroom. Staff were very friendly & the beds were super comfy.
Stayed 3 nights in Jun 2023
Response from Front desk on 2023/7/8
Hi, we are very happy that your stay with us has been to your liking, we hope to see you again soon :)

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Reception Kaab Tulum on 2023/4/12
Gracias por tu calificación, Eduardo, te esperamos proximamente.Saludos

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good location, great price.
Stayed 1 night in Apr 2023
Response from Reception Kaab Tulum on 2023/4/12
Thank you for your comment, we look forward to seeing you again.Regards

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and room is very comfortable. Staff very friendly and good breakfast.
Stayed 1 night in Mar 2023
Response from Kaab Team on 2023/3/13
Gracias Khaled, tu feedback nos ayuda a mejorar!

10/10 Excellent

Zbigniew

Liked: Cleanliness, staff & service, room comfort
Wszystko ok
Nie jest to hotel nad samym morzem , ale dobrze położony w centrum Tulum . Ogromne pokoje z tarasem . Jak nie jest śniadanie w cenie to nie warto . Dużo opcji gastronomicznych w pobliżu
Stayed 1 night in Feb 2023
Response from Kaab Team. on 2023/3/3
We apreciatte your feedback!Hope to see you soon!

10/10 Excellent

CATALINA, Coral gables

Stayed 1 night in Jan 2023
Response from Kaab Team on 2023/3/13
¡Muchas gracias por su apreciada evaluación!Esperamos verles pronto e KAAB TULUM

2/10 Terrible

Ali

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were super slow. Everything was really bad. The only good thing about the hotel: the staff were "trying" to make things better.
Response from Front desk on 2023/2/23
Hello, we are sorry for the inconvenience and we appreciate your comment, we will take it into account to improve, have a good day

2/10 Terrible

Keivan

10/10 Excellent

Broden

Liked: Cleanliness, amenities, property conditions & facilities
On day 3 of 4 they ignored the Do Not Disturb sign to wake me up early morning requesting me to switch rooms. I declined,
Stayed 4 nights in Jan 2023
Response from Reception Kaab Tulum on 2023/1/18
Hi, we sorry for the disturb,But we stay happy that you enjoyed your stay with us. Have a nice day

6/10 Okay

Eilidh

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kaab Tulum
It would be nice if there were some chairs in the rooms but everything else was fine.
Stayed 1 night in Jan 2023
Response from Reception Kaab Tulum on 2023/1/13
Hello, thanks for the suggestion, we will take it into account, we are glad that you enjoyed your stay with us.

6/10 Okay

LAURA JULISSA

Traveled with partner
Liked: Staff & service
The location is perfect and the staff was friendly. The hotel itself was kept pretty clean. For some reason and I have no clue how but there were tons of mosquitoes in our room at ALLTIMES. There were mosquito corpses from previous tenants that were never cleaned so obviously this is an issue at this hotel. I stuffed a towel under the door and kept the windows shut at all times and there were still tons of them in the room. I had read reviews about the towel situation in this hotel and it is 100 percent true. You better keep your towel clean because you will not get fresh towels AT ALL throughout your stay regardless of how long you stay. We asked over and over and finally the day before we left we received a fresh towel each and they were old and stained so not sure if it was even a clean towel. I wouldn't stay here again because of the mosquito and towel situation but the staff was friendly.
Response from Reception Kaab Tulum on 2023/1/10
HELLO GOOD AFTERNOON LAURA WE ARE WORKING ON THAT TO BE ABLE TO GIVE YOU A BETTER STAY WE OFFER YOU OUR SINCERE APOLOGIES!

6/10 Okay

Milena

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The property is nice and location is good, however the bathroom door was broken and wouldn’t close. The main issue we had is that there is no wifi in the room, it only works in communal areas. This also meant that the TV did not work, as it was Netflix/YouTube only. We let reception know and twice they said they’ll send someone but they never did. I suspect this is a known issue and not something that they feel needs to be resolved.
Response from Reception Kaab Tulum on 2023/1/5
Hi Milena, good afternoon. We are working hard on these details to provide you with a better service next time. Thank you for your comment.

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Reception Kaab Tulum on 2023/1/4
thanks terry we appreciate it !!!

2/10 Terrible

Juan Manuel Gonzalez Rubio

Disliked: Staff & service, amenities, property conditions & facilities
Really Noisy!! No PLACE TO REST!! I traveled 1 hour back just to have a nice rest and what a surprise!! They ran out of Water!!! It took 2 hours to service again!!! They really do not care about customers , I had too long!! Because they are not are aware of water supply!! Too expensive for not having water storage!! And Too NOISY!! It is not really worth the Price
Stayed 1 night in Nov 2022
Response from Reception on 2022/11/30
Good morning, we are sorry that you did not enjoy your stay. We continue to follow up on the return. We are awaiting your response to the emails that have been sent to the contact that you left us in the registry, in order to continue with the process.

2/10 Terrible

Taylor

Stayed 6 nights in Nov 2022
Response from Reception Kaab Tulum on 2023/1/4
we will work on it thank you

2/10 Terrible

Kyle

Stayed 1 night in Oct 2022
Response from Kaab Tulum on 2022/10/21
We appreciate your preference.Cordially Kaab Boho

4/10 Poor

Hagar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful place with mediocre service
The place is amazing but stuff wasn’t very nice and gave us a feeling we are not welcomed. Breakfast was told it would be at 8 but it only came out at 8:50 and delayed our schedule
Stayed 1 night in Oct 2022
Response from Reception Kaab Tulum on 2022/10/9
Hi Hagar. We are sorry that you had a bad experience during your stay with us, we appreciate your comment as we will take what happened into consideration, we hope to meet your expectations for your next visit.An apology in advance

10/10 Excellent

Caesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Very clean beautiful hotel with swimming pool.
Stayed 4 nights in Sep 2022
Response from Reception on 2022/10/3
Para el hotel nuestra prioridad es dar la mejor calidad y confort durante su estadía. Esperamos vuelvan pronto :)

8/10 Good

Blady

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. One observation, they need to improve on their internet services. But overall good i would stay again.
Stayed 10 nights in Sep 2022
Response from Kaab Tulum on 2022/9/25
Hi Blady, we appreciate your comments, we take them into account to improve, the most important thing for us is our guests and that they have a very comfortable stay.It will be a pleasure to welcome you again.Best regards!!

10/10 Excellent

Peggy, FLUSHING

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Staff was above and beyond. Great location
Stayed 5 nights in May 2021
Response from Reception on 2022/8/23
THANK YOU VERY MUCH FOR THE COMMENT. FOR HOTEL KAAB TULUM IT IS VERY IMPORTANT THAT OUR GUESTS HAVE THE BEST QUALITY AND EXPERIENCE DURING THEIR STAY

8/10 Good

Gregorio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The customer service here at Kaab is excellent, front desk receptionist were very friendly. Marco who you can find in the restaurant area was also very friendly. When we arrived we were given a room with king size bed & sleeper. We requested and PAID for two queen beds. 2) the room we were given was AWFUL, it smelled like urine and the sheets were dirty. We were upgraded to a suite at no charge. The suite was spacious but again the housekeeping is terrible. The “clean” bath towels in the bathroom were stained. Pool area was also a little dirty when we arrived around 3pm on a Monday.
Stayed 5 nights in Aug 2022
Response from Kaab Tulum on 2022/8/16
Hi, we appreciate your comments, we have considered them to correct and improve the attention to our guests, who are the most important thing for us and that your stay is as comfortable as possible. Best regards

4/10 Poor

ulises emilio

Stayed 4 nights in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum treasure
Beautiful hotel. Great service, great pool, and good size rooms. Staff was excellent. Clean and modern. The king size bed was a dream! Definitely recommend!
Stayed 2 nights in Jun 2022
Response from Reception on 2022/6/22
thank you very much, David. It is always a pleasure to give the best attention

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
This is a tough one to review, lots of ups and downs with this place. The location is great - free parking and walking distance to everything in town. The people at reception were pretty helpful and the room was comfortable, and the hot water did work if you let it run for a little while. Good place to be based out of if you're exploring the area. As others have noted, the safe didn't work in the room. It took two days to get it sorted but they let us store some things in the office safe in the meantime. What really got me was that they pulled the "gas station" scam on us at a meal. My partner paid with a $500 MXN bill, they said the bill was paid but wouldn't give her a receipt (she took a picture of it before they put it away). When we went to check out they said she had only given them $50 MXN and insisted we pay for the meal again. Taking advantage of customers is bad business, especially when the food was very unremarkable. Convenient place to stay, but I would definitely not stay here again. Dishonesty sucks, and there are loads of other good places to stay.
Stayed 4 nights in Apr 2022
Response from Kaab Tulum on 2022/5/5
We take into account your comments, we immediately attend to the areas to be treated, reiterating that we are sorry for the misunderstanding. The most important thing for us is that our guests enjoy their stay and feel very comfortable. Best regards!

10/10 Excellent

Boguslawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a very friendly staff.
Stayed 6 nights in Apr 2022
Response from Kaab Tulum on 2022/5/2
We appreciate your preference and comments. Best regards

2/10 Terrible

Carlos

Traveled with family
Disliked: Staff & service
Staff was terrible, the front desk lady was not helpful at all, we asked a lot of questions and she really could not give us answers.
Stayed 1 night in Apr 2022
Response from Kaab Tulum on 2022/4/13
Hi Carlos, we appreciate her comments, we have taken them into account to improve immediately, the most important thing for us is our guests.

4/10 Poor

Vincent

Stayed 2 nights in Apr 2022

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice cute hotel, nice staff. nice pool with many people. Helped with Covid testing arrangement, but the service was very slow....
Stayed 2 nights in Apr 2022
Response from Kaab Tulum on 2022/4/10
Hi James, we appreciate your comments, we will take them into account to improve, the most important thing for us is that our guests feel very comfortable during their stay. Greetings!!

8/10 Good

Amalia

Traveled with group
Muy buen servicio y muy limpio me gusto mucho
Stayed 1 night in Apr 2022
Response from Kaab Tulum on 2022/4/10
Agradecemos mucho tus comentarios Amalia, será un gusto poder recibirles nuevamente. Saludos!

10/10 Excellent

Anna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. It’s very simple but you don’t need more. For the price it is totally worth it
Stayed 4 nights in Apr 2022
Response from Kaab Tulum on 2022/4/10
We appreciate your comments, it will be a pleasure to welcome you again. Greetings!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great room/service with a couple of fixes needed
The room was huge - super spacious which was amazing! The way they decorated it looked great. Although the cleanliness was slightly under par - there were some small stains on the sheets and when we asked to have them chained they agreed but didn’t end up actually doing it. The shower drainage was also poor but they fixed that the next day. These couple of things lowered the ratings for me.
Stayed 2 nights in Mar 2022
Response from Kaab Tulum on 2022/3/17
We appreciate your comments, we are working on it to improve and make our guests feel very comfortable during their stay at the hotel. Kind regards!

8/10 Good

nicolas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people in a very good area in Tulum center.
Stayed 3 nights in Mar 2022
Response from Kaab Tulum on 2022/3/23
We appreciate your comments Nicolás, the most important thing for us is that our guests feel comfortable during their stay. Greetings!

10/10 Excellent

Megan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. All the staff are so friendly and helpful. The rooms are beautiful and clean and the pool area is gorgeous and relaxing. It was nice to have an oasis at the hotel and yet still be so close to town to walk to taco trucks and restaurants. I cannot recommend this hotel highly enough. The one thing I would mention is the wifi signal isn’t very strong in the rooms but in the restaurant and common areas it works great! I would definitely return!
Stayed 7 nights in Feb 2022
Response from Kaab Tulum on 2022/3/23
Hi Megan, we appreciate your comments, the most important thing for us is that our guests feel comfortable during their stay. Greetings!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
POOR INTERNET. NO CABLE TV. GREAT STAFF
Kaab Hotel is very good. It's clean and staff is very accommodating (Isaias and Gaston). The internet was absolutely awful. Almost never worked in the room The TV has NO Cable, so you get to watch Netflix but No Cable makes it useless. The STAFF did it's very best but INTERNET was something they couldn't help GUESTS with.
Stayed 2 nights in Jan 2022
Response from Kaab Tulum on 2022/2/16
We appreciate your comments, we are attending to these details to improve. Greetings!

2/10 Terrible

Daniel

Stayed 1 night in Feb 2022
Response from Kaab Tulum on 2022/2/16
Agradecemos tu preferencia Daniel. Saludos cordiales.

6/10 Okay

Alicia

Liked: Cleanliness, property conditions & facilities, room comfort
Stylish and scammy
Hotel is well maintained and very beautiful with the greenery around the pool. Rooms are spacious and comfortable. Location is very convenient. We lost water twice during my stay and also power on the last day I was there. The whole town was out but there was no attempt to communicate to guests about this or to make us more comfortable- such as offering more bottles or water to brush teeth/wash face, or having some sort of back up power to at least allow a cell phone to charge. I came back to the hotel before midnight one day and there was no attendant and no one answered the phone when I called 3x over a 15 minute period. As a woman in a foreign country who doesn’t speak the language, I was scared and panicked in this moment. Luckily I found a place to stay but I received no apology from the hotel when I told them. I was just told, “he was probably in the bathroom.” Also, be warned not fall for their scams - you’ll pay more on anything they point you too. Every taxi they called for me cost much more than the ones I got on the street. I asked for a recommendation of a cenote to bike to From town. The staff said there were none and tried to sell us the one they take a cut from. We ended up walking 25 minutes to a great Cenote-so glad we didn’t listen! When I ordered a coffee from the restaurant I was brought an Americano. The waiter poured all the non-Americans the regular coffee, but brought me the more expensive one. I don’t like being scammed.
Stayed 4 nights in Feb 2022
Response from Kaab Tulum on 2022/2/16
Alicia we appreciate your comments, we are very sorry that you had to go through this. We are attending to these details to improve. The most important thing for us is that our guests feel comfortable. Sincere greetings.

10/10 Excellent

Yuval

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really nice in the hotel, the reception man was friendly and nice, he was aware to all we asked, and took care we didn’t miss anything. The manager of the hotel, Jose, asked about our experience, we came back to the hotel a week after! This hotel, is the best hotel in TULUM, for sure. I recommend everyone come to this hotel!
Stayed 1 night in Jan 2022
Response from Jose Alvarez on 2022/1/16
Dear guest, we are very happy with your stay at our hotel. For us it is a great pleasure to satisfy our guests. We send you a big greeting and we look forward to seeing you soon. Excellent day.

10/10 Excellent

Enrique

Traveled with group
Liked: Staff & service, property conditions & facilities
Only thing that was not good was limited TV . But it was a blessing in disguise because we got to disconnect. I recommend this place to everyone traveling to Tulum
Stayed 6 nights in Jan 2022
Response from Oscar on 2022/1/15
We are glad that you had a good stay and that you have been carried away by the beauty of Tulum. We hope to see you back at our hotel!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022

8/10 Good

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Good, but loud music!
+ good location + big room + friendly staff + clean - loud music from 8 am at the restaurant in the middle of the hotel! Sleeping impossible!!
Stayed 5 nights in Jan 2022
Response from Oscar on 2022/1/15
Sorry for the inconvenience caused by the music, we will improve that aspect, I assure you. Thank you for choosing us, this is your home, we hope to see you here again.