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Reviews of Dos Ceibas Tulum Feel Good Hotel

3.5 out of 5
Dos Ceibas Tulum Feel Good Hotel
Carretera Tulum-Boca Paila Km 10, Manzana 20, Lote 5, Zona Hotelera, Tulum, QROO

Reviews

8.4

Very Good

Rating 10 - Excellent. 75 out of 139 reviews" "
Rating 8 - Good. 40 out of 139 reviews" "
Rating 6 - Okay. 9 out of 139 reviews" "
Rating 4 - Poor. 6 out of 139 reviews" "
Rating 2 - Terrible. 9 out of 139 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Vanessa

Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about Dos Ceibas and hope to come back next year.
Stayed 4 nights in Feb 2024
Response from Jose M on 2024/3/14
Muchas gracias por tu comentario, estamos felices de que hayas disfrutado de tu experiencia con nosotros. Te mandamos un cálido saludo y esperamos verte pronto, por aqui.

8/10 Good

Gonzalo

Stayed 5 nights in Jan 2024
Response from Jose M on 2024/3/14
Agradecemos mucho tu visita, esperamos verte pronto de nueva cuenta.

2/10 Terrible

Nicole

Traveled with partner
Disliked: Staff & service
Do not take a chance and stay here. We arrived hungry tired and after a long day of travel on New Years Eve eager to freshen up and go celebrate. What we arrived to was a security guard (no staff) that did not speak english and that the property had sold our room. No one showed up from the staff to help us. We had to stay on the phone with Expedia for hours and could not leave wifi. We were offered no water, no food and had not eaten or drank for hours. By 12 midnight we had given up, expedia could not find us another hotel within 15 miles that was vacant and we had to sleep on the beach with all our stuff in the wind. The next morning we ate breakfast at the hotel and again staff never addressed us or said a think. Not even a simple "I'm sorry". They simply DO NOT CARE. We found another hotel for the rest of the week and were treated with care, thank God. I would never take a chance on this place just simply based on pure basic customer service.
Stayed 6 nights in Dec 2023

10/10 Excellent

Manasi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gem in Tulum!
Fantastic experience for our family! Mike, Marco and Emmanuel and others on the service staff took the best care of us, recommending food options, a quick senote to visit on foot on their sister property, shifting us to another room as needed and overall helpful in answering all the questions. The hotel is good if you are looking for relaxing time in an eco friendly settings( no AC, no plastic bottles for water/toiletries, reusuable linens and simple rooms) without noisy club sounds till midnight. Tulum around the hotel was very safe, highly guarded at all times and quite walkbale! Don't miss on their breakfast and in-house juices and drinks! It's wonderful! Beach access is included and its almost private! We will definitely return again!
Stayed 3 nights in Dec 2023

8/10 Good

Shadya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Karen

Traveled with partner
Disliked: Amenities, property conditions & facilities
No AC and windows didn’t have screens so it was very hot or get bitten by mosquitos
Stayed 4 nights in Nov 2023

10/10 Excellent

Alejandro

Stayed 4 nights in Aug 2023

8/10 Good

John

Stayed 7 nights in Apr 2023

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a small Quiet Beautiful property with friendly staff. If you want a place away from the world and modern comforts dont matter to you its the place for you. If Air Conditioning, Wifi that is reliable and bathing in water that isnt salt that i would suggest finding somewhere else. We enjoyed the stay but the Wifi which we needed was pretty bad in our room. The fans were ok and we were able to sleep but wouldve preferred the air for sure. but this is what you would expect in a eco friendly hotel so overall we were happy.
Stayed 4 nights in Apr 2023
Response from dos ceibas on 2023/4/28
Thank you

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from recepción on 2023/4/28
thank you

2/10 Terrible

Estel

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirtiest hotel I've ever stayed at
Stayed 5 nights in Mar 2023
Response from Dos Ceibas on 2023/3/23
Hello Estel.We are very sorry that you did not like the hotel, but always reception was there for you for everything you needed but never approached us.excellent day

10/10 Excellent

Donata

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and in an amazing location. The staff was great and very helpful with booking excursions or other services i.e., transportation. Wait staff also excellent and very friendly and attentive. This hotel is in a great location if you want to have a quiet vacation- party scene is a 15 minute beach walk. There is NO A/C, however the sea breeze and the fan was MORE than enough. My husband and I like to sleep in cold environments, but this was perfect- we stayed at the ocean front cabana. Overall, excellent resort, highly recommended.
Stayed 6 nights in Mar 2023
Response from Dos Ceibas on 2023/3/23
Thank you very much for your comment Donata, we hope to see you again at Dos Ceibas for more adventures in the Riviera Maya.Best regards

10/10 Excellent

sherryleen

Stayed 4 nights in Mar 2023
Response from Dos Ceibas on 2023/3/23
Thank you

10/10 Excellent

Lester

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love Dos Ceibas. This is my second time staying here, and enjoyed every moment of it. All of the staff were very helpful and friendly throughout our stay. Can’t wait to visit again.
Stayed 2 nights in Feb 2023
Response from Dos Ceibas on 2023/3/23
Lester!Dos Ceibas is your home when you want to come back! We will always welcome you with much happiness

8/10 Good

jacoub

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time staying at an Eco-friendly place and it was interesting and enjoyable. It did disconnect us from daily life routines. No TV, no ac, no fridge! We were kind of confused at first few hours but later on, we appreciated that. First, we Were greeted by Daniel and he was so informative and helpful throughout the stay. The staff was so friendly and nice especially Elizabeth and Miguel at the breakfast area every morning. Breakfast in the early morning around 8 by the beach is PRICELESS. This was our first time in Mexico and Tulum is beautiful. I recommend renting a car so you can roam free at your own convenience rather than relying on Taxis (be aware of those!!!)
Stayed 5 nights in Jan 2023

10/10 Excellent

Paola

Stayed 3 nights in Aug 2022

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely beautiful and peaceful. I never had to leave. The service and food were amazing. My room was super clean and so well decorated. It’s literally right on the beach. I’m going to return as often as possible
Stayed 4 nights in Aug 2022
Response from FrontDesk on 2022/8/27
Thanks Jamie! We are happy to hear that. Have a good day! Josue.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful but the service not so good
The place is super nice locatated on the beach with a beautiful jungle experience. My and my friends stayed in dos celbas for 5 days and overall enjoyed it however , there where a few things not so good. For example, the customer service was not as great. There where instances when they have tried to over charge us or have an attitude about us.
Stayed 1 night in Jun 2022
Response from Dos Ceibas on 2022/6/11
Thanks for your opinion, we hope to see you again. Have a nice day.

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly and helpful. The grounds are beautiful and the location right on the beach is fantastic. They have great cabanas and beach layout with a nice ocean breeze which was completely relaxing and wonderful. Breakfast was served everyday overlooking the beach with a nice breeze which was heavenly. Tulum was VERY hot and humid during our trip (end of April/Early May) and the lack of AC was very challenging. Unless you're in the ocean front cottage, you don't really get a breeze in your room from the windows and even with the fans it can be challenge. Otherwise the rooms were nice enough. Overall it was a great value for the grounds, staff, location and overall experience. Just be prepared to be warm at night when you sleep if you go during humid months.
Stayed 4 nights in Apr 2022
Response from Josue Front Desk on 2022/5/7
Thanks so much Neil. Have a good day.

8/10 Good

Eriq

Stayed 3 nights in Mar 2022
Response from Front Desk on 2022/4/26
Thanks.

2/10 Terrible

Volkan, Santa Monica

Traveled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Front Desk on 2022/4/26
How we can help you ?

10/10 Excellent

Holly G.

Liked: Cleanliness
Perfection
Best Vacation ever!
Stayed 2 nights in Mar 2022

8/10 Good

Federica, San Francisco

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Jan 2022

10/10 Excellent

Anali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022

10/10 Excellent

Mihai

Stayed 5 nights in Dec 2021

2/10 Terrible

Joaquin

Stayed 4 nights in Dec 2021

10/10 Excellent

Xochitl G Granados

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our stay al hotel Dos Ceibas. It was perfect. Do keep in mind this property does not have A/C nor a television but it is not needed. The temperature was perfect. We stayed in November. The staff are super friendly and the hotel is very clean. Room is cleaned daily and the cleaning staff does great. There is a bar and restaurant by the shore. It’s breathtaking.
Stayed 5 nights in Nov 2021
Response from Miguel Ulin on 2021/12/7
Hello! Thank you very much for your comment, we are very happy that you have lived the Dos Ceibas experience, we hope you return soon and learn about the new designs that we will have in the future.

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to enjoy Tulum.
Amazing place. Accommodations: we stayed at a cabin with garden view , clean, comfortable, pretty. With a private space outside the room to chill and enjoy life in the hammock. Room didn’t have AC but we didn’t need it (November). A couple of fans well located in the room were enough. Hotel Facilities: the hotel has the vibe of being inside the jungle which we loved with a sand path to get you anywhere inside the hotel clean and well maintained. Beach club was great , comfortable and stylish beach beds, agile service from the restaurant and a beautiful beach. No DJ or music … which is better in our opinion. WiFi access was everywhere, simple and fast. Restaurant/Food: we went to different restaurants in the area, and our conclusion was that food at the restaurant was way better. Special mention to the Breakfast!! Amazing presentation, flavor and served on the beach and it was included! And overall great place.
Stayed 6 nights in Nov 2021
Response from Miguel Ulin on 2021/12/7
Hello! Thank you very much for your comment, we are very happy that you have lived the Dos Ceibas experience, we hope you return soon and learn about the new designs that we will have in the future.

10/10 Excellent

Viorel

Stayed 4 nights in Nov 2021
Response from Miguel Ulin on 2021/12/5
Gracias por su calificacion, nos ayuda mucho.

8/10 Good

Julissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel in Tulum
I traveled with my sister. The room was clean and neat. The water from the faucet was too little. It can get very hot with no A/C so be prepared. The bed is too firm and pillows not comfortable at all. The hotel is nice and quiet, and has a nice beach club. The staff was very welcoming and helpful. Some were wearing masks and some we not.
The bed in our room
Our room
Tacos for dinner
Stayed 1 night in Oct 2021
Response from JULI on 2021/11/9
The comments of all our guests are very important to us, without a doubt we will work on those details, but we appreciate your honest opinion and we hope to have the pleasure of seeing you with us soon.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Omar on 2021/10/21
Hola! muchas gracias por tu comentario

10/10 Excellent

Jua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and make u feel super comfortable
Stayed 5 nights in Oct 2021
Response from Jose on 2021/10/10
Hola! Muchas gracias por tu comentario, estamos muy felices de que hayas vivido la experiencia Dos Ceibas, esperamos que regreses pronto y conozcas los nuevos diseños que tendremos en el futuro.

4/10 Poor

ISABELA

Stayed 3 nights in Sep 2021
Response from Jose on 2021/9/30
Thank you for you review!

8/10 Good

Cássio

Stayed 4 nights in Sep 2021
Response from Jose on 2021/9/30
Thanks a lot for your review!

10/10 Excellent

barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is AMAZING!!! So beautiful, feels like being in the jungle and so private. The staff is fantastic, so friendly and kind! Dos Ceibas will be the place I will be staying every time I come back to Tulum
Stayed 5 nights in Sep 2021
Response from Jose on 2021/9/30
Hello! Thanks a lot for your review! We are so happy for your visit! And we will wait for you in your next visit! Warm Greetings from the paradise

4/10 Poor

Franciely, Queens

Traveled with group
Disliked: Property conditions & facilities
Not Recommend I booked this property for my friends birthday and it was extremely disappointing to get there and find out there’s no A/C and you cannot use hair dryer or hair straightener. Also, they recycle the water you use to shower and other stuff to water the garden, meaning the smell is not appreciated at all. Very disappointed. I DO NOT recommend this property.
Stayed 3 nights in Aug 2021
Response from Jose Majay on 2021/9/30
Hello! Thank you for your review! Dos Ceibas its a Eco Retreat Hotel! We not have A/C, and its dont allowed the use of hair dryer or irons, because we use clean energy. We are focused on maintaining this balance between caring for the environment and comfort.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um furacão havia passado horas antes de chegarmos e mesmo com o sistema fora de funcionamento e a impossibilidade de verificarem nossa reserva, fomos bem acomodadas. Todos muito atenciosos e prestativos. Café da manhã incrível! Mesmo com toda a bagunça que o furacão deixou, o lugar é lindo!
Stayed 4 nights in Aug 2021
Response from Jose on 2021/9/7
Hi! We greatly appreciate your comment. We were so happy to receive you despite the natural disaster, we love to help and always keep you comfortable and happy. We invite you to come back with us again and get to know our new facilities. Greetings from Tulum.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful vacation. Please be aware there is an Eco hotel. There are not AC and hairdryer. But it is such a relaxing, quiet place and absolutely safe place.
Stayed 4 nights in Aug 2021
Response from Jose on 2021/9/7
Hi! We are delighted that you have found rest and relaxation with us. However, we take your comment very much into account and we will work in a sustainable way to offer an excellent temperature in the rooms and sleep in an even more relaxed way. Warm Greeting from Tulum

8/10 Good

Danielle Georgia

Stayed 7 nights in Jul 2021

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Beautiful beach, but don't expect luxury
This was a lovely hotel on the beach, but there were a couple things visitors should be aware of (which are not necessarily drawbacks, but might affect some people's enjoyment). First, the beach closed at around 7p in July because sea turtles come up onto the beach to lay their eggs. That seemed to be the case for the whole beach, not just this hotel though. Second, the bar closed at 8:30p, so if you want to get drinks after that you'll need to go elsewhere in Tulum. Third, it's an eco retreat, which means no AC. In July that meant it was not very comfortable for sleeping. While they have screened windows and doors, you can't lock those, so you feel a little like someone could walk into your room at any moment while you're sleeping. It still felt safe (there's security at the entrance), just a little uncomfortable. The screens were also ripped in a lot of places, which meant that some bugs could still get in (we had a lizard of some kind in our room when we arrived). Fourth, again, it's an eco resort, so don't expect it to be super cushy. The water pressure in the shower was pretty low, and you can't use high voltage appliances like hair dryers. There's also wifi, but it's spotty, so the signal strength really depends on which room you're staying in.
Stayed 1 night in Jul 2021
Response from Jose on 2021/9/7
Hi! I really appreciate the sincerity in your comment. It helps us a lot to improve with each observation that you offer us during your stay. We are an ecological hotel in constant balance with nature, however, every day we are improving to maintain a higher level of comfort. We invite you to visit us again in the future and learn about the improvements we have implemented. Warm Greetings from Tulum

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and accommodating. The hotel is beautiful and love the eco friendliness. It is perfect to disconnect from the daily big city life and just relax. The wifi worked fine and even though there was no AC, we slept great with the fan on and the windows open. We were in the second floor, ocean front so the wind from the ocean was perfect. Loved my stay and definitely recommend. The food was amazing also and we did yoga and the Mayan cleansing with Karen and was a great experience!
Stayed 2 nights in Jul 2021
Response from Jose on 2021/9/7
Hi! We greatly appreciate your comment and we are delighted that you enjoyed your stay with us. We are waiting for you in the future, you should come again to see our new facilities. Greetings from Tulum.

8/10 Good

Sergio

Stayed 4 nights in Jul 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Great concept but terribly executed! No ac in room and it was extremely hot! They recycle water which is super gross and it smells like sewage! The power kept going out and the mosquitoes in the jungle are savages! I checked out early and switched hotels! The staff are very nice and accommodating! The beach was amazing and the breakfast was very good! Beautiful landscape and scenery but no ac and recycling water killed it for me!
Stayed 5 nights in Jul 2021
Response from Jose on 2021/7/25
Hi there! I really appreciate your comment We regret that your experience with us has not been the most pleasant, we do not recycle the water for the use of the rooms, we recycle it to wash floors in public areas or to wash tools for external use. The rooms have another water source, which is clean and clear. Likewise, the rooms are equipped with supplementary fans to keep them cool. Being an ecological hotel, we do not have air conditioning. I appreciate the objectivity of your comment, it is very important to us. I send you a greeting from Tulum.

6/10 Okay

Verified traveler

Stayed 14 nights in Jun 2021
Response from Jose on 2021/7/25
Thanks for your review! I really appreciate your sincerity, I would be very happy if you could tell me a detail about your experience with us. I send you a greeting from Tulum.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linda estadía , volvería
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Jul 2021
Response from Jose on 2021/7/25
Hola! Thanks for your review! I really appreciate your sincerity, I would be very happy if you could tell me a detail about your experience with us. I send you a greeting from Tulum.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great kind and patient work staff. Food was absolutely amazing. Would highly recommend
Stayed 3 nights in Jul 2021
Response from Jose on 2021/7/25
Hello! Thanks for you review! We are so happy for your beautiful review! Thanks a lot again! We will send you a warm hug from Tulum.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was really great. The room we stayed at had a beach view and we loved it. We also liked the fact that this hotel has breakfast, lunch and dinner and a bar as well :). The staff was so kind and helpful. Will definitely stay here again. The only thing that I would say this hotel is a little far away from the popular spots in Tulum such as the beach clubs and restaurants. It is probably like a 20-minute walk. However, in front of the hotel, you can get coffee and there is a beautiful brewery which I believe are owned by the same owner. Also, this is an eco-friendly hotel so don't expect electronics in your hotel, and the one we stayed at only had one plug. ***This place is beautiful will definitely stay here again!
Stayed 3 nights in Jun 2021
Response from JOSE on 2021/7/4
Hello! Thank you for your time, twice, once for your honest review and once for staying with us. We are so happy to meet new people, we are so happy to share a part of the soul of Dos Ceibas. Every day, we work hard to provide a better experience for our guests. We hope you come back with us! Kind regards from Tulum.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if yiu are looking for an Experience, please visit this beautiful organic spot
Stayed 3 nights in Jun 2021
Response from JOSE on 2021/7/4
Hello! Thank your for your review! In the future, we have more experiences, if you like to return with us, we will have more! We are currently working in a tour for the conservation of the sea. It will be amazing! Kind regards from Tulum.