Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers
Check availability

Reviews of Biwa Tulum

4 out of 5
Biwa Tulum
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 131 out of 195 reviews" "
Rating 8 - Good. 49 out of 195 reviews" "
Rating 6 - Okay. 6 out of 195 reviews" "
Rating 4 - Poor. 6 out of 195 reviews" "
Rating 2 - Terrible. 3 out of 195 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Stayed 12 nights in Feb 2024
Response from Karla A on 2024/3/1
Hello, Thank you for let us be part of your vacations, we hoppe everyhting was really safe and fun! , hopefully you can understand that the noise it's something that it's out of our hands, we are on one of the main avenues of Tulum, there's nothing that we can do, Ones again we're really sorry for your uncomfy, Kind regards,

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Angy

Stayed 1 night in Sep 2023
Response from Karla A on 2023/10/9
Hello, First of all, Thank you for choosing us as your host during your vacation in Mexico, it was a pleasure to have you as our guest, at Biwa we like to make our guests' stay the best possible, I hope to see you next time. Best regards, Biwa team.

8/10 Good

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk personal were wonderful, from check in , to answering questions, to check out.
Stayed 2 nights in Aug 2023
Response from Stephanny M. on 2023/8/26
Hello!!!We're gratefull for let us be part of your vacations, At biwa it's always a pleasure to help to our guest in everything that we can, with recomendations of restourants, cenotes, etc, I hope that all our advice was really helpfull for you, We hope that your vacations was better than you spected,See you next time, thank you for your visit,Kind Regards,

10/10 Excellent

Nicolette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!
Response from Stephanny M. on 2023/4/27
Hola NicoletteFirst of all, thank you for choosing us as your host during your stay at Tulum, Mexico. At Biwa we work hard everyday to make the stay of our guest the most comfy and kind as we can our staff is very sweet, helpfull and kind, we hope that everything during your vacations was safe and fun,Whenever you want here will be always to receive you and your family,See you next time,Kind Regards,

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was not handled well. We got in late only to find the power out and no one to check us in.
Stayed 7 nights in Mar 2023
Response from Cynthia on 2023/4/1
Hi Michael, I'm sorry to hear that you had a bad experience in your check-in. We make sure to send a message reminding guests about our check-in hours and front desk operating hours. We also offer our guests online check-in for those who will get here after check-in hours. Our goal is to have a quick and easy check in and check out process. We hope to have the chance to serve you again. - Cynthia (Manager)

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay.
Stayed 1 night in Feb 2023
Response from Biwa Team on 2023/2/27
Hello George,Thank you for staying with us, we hope that you enjoyed your stay, and thank you for your perfect review, we appreciate it,See you next time,Kind Regards,

10/10 Excellent

rohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met all our needs. Excellent. Thanks.
Stayed 1 night in Feb 2023
Response from Biwa Team on 2023/2/16
Hello Rohit,Thank you for staying with us, we hope that everything was great during your stay,See you next time,Kind Regards,

10/10 Excellent

Bradley

Stayed 1 night in Nov 2022

10/10 Excellent

Edith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
Stayed 1 night in Sep 2022
Response from Equipo Biwa on 2022/10/14
Hi Edith,Thank you for choosing us as your host in your visit at Tulum, we hope that your stay with us was super cool!Hope to see you soon,Kind Regards,

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Happy with our stay, everything as expected.
Stayed 2 nights in Aug 2022
Response from Biwa Team on 2022/8/20
Hi Jared,Thank you for your visit, and for your good review, we hope to see you soon,Kind Regards,

10/10 Excellent

Serge

Stayed 4 nights in Aug 2022
Response from Biwa Team on 2022/8/19
Hi Serge,Thank u for your review, we hope to see you soon,Kind Regards,

10/10 Excellent

Ekaterina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
Stayed 4 nights in Jul 2022
Response from Biwa Team on 2022/8/3
Hi Ekaterina, Thank you so much to give us this beautiful review, we really hope that you enjoyed your stay with us, Kind Regards,

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
Stayed 3 nights in Jul 2022
Response from Biwa Team on 2022/7/27
Hi Brian, Thank you so much for your comment and review, we hope to see you soon! Kind Regards,

10/10 Excellent

lakisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos was such a great host!
Stayed 3 nights in Jun 2022
Response from Biwa Team on 2022/6/29
Thank U Lakisha, we hope to see you next time! Kind Regards

10/10 Excellent

Nigenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay at this hotel again. Walking distance to clubs, restaurants and pretty much anything you may need. I love that the rooms are spacious and felt very much like a week equipped apartment and not just a hotel room. The staff was great!!!
Stayed 4 nights in May 2022
Response from Biwa Team on 2022/6/12
Hi Nigenda, Thank you so much for take the time to give us a review, at Biwa we work every day to give to our guest the best experience as possible, We really hope to see you soon! Regards, Biwa Team.

8/10 Good

Bridgett, Milton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was cool! Pro: there is a restaurant and the food was good. Service great. Con: the bed was was uncomfortable. If you want a clean and safe place to lay your head and have a nice hot shower, this spot was great.
Stayed 2 nights in Apr 2022
Response from Biwa Team on 2022/4/25
Hi, Thank you to take the time to give us a review, we hope to see you soon! Kind Regards,

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The hotel is amazingly modern and clean. The rooftop patio is very peaceful. All the staff are very friendly and helpful. The hotel is conveniently located. It is close to downtown main strip and a few blocks from a Colectivo stop, which provides efficient transportation to Tulum Ruins and Akumal. There is a very lovely breakfast place, Vitalis, a block down the road. The staff are very friendly and the food is good. The only problem we encountered was that the hotel is by a very busy and noisy street. It is hard to sleep if you are a light sleeper. Ear plugs and keeping the air conditioning on help lessen the stress noise. We highly recommend it.
Stayed 3 nights in Apr 2022
Response from Equipo Biwa on 2022/4/12
Hola Bill, Thank you so much for the review, we really aprecciate it. The team is super happy to know you had a nice experience with us, we are working with love to offer you a good experience of stay. Your feedback is really important to us so we can improve our service. We hope to see you again if your future plans brings you back to the always sunny Tulum. Recieve our best regards from Grupo Biwa Team.

10/10 Excellent

Vannaroth, Long Beach

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice condo, big space, and it was walking distance to a few eats.
Stayed 1 night in Apr 2022
Response from Biwa Team on 2022/4/5
Hi Yim, Thank You gor your comment, hope to see you soon!!! Kind Regards

8/10 Good

Ruben, El Paso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled with my family (2 adults and 2 kids) and we stayed in a 2 bedroom suite. The space and rooms were great. The hotel is located in a busy and noisy street so just bring your earplugs. I would stay there again.
Stayed 1 night in Mar 2022
Response from Cynthia on 2022/3/18
Hola Ruben, Thank you so much for the review, we really aprecciate it. We are working with love to offer you a good experience of stay. Your feedback is really important to us so we can improve our service. We hope to see you again if your future plans brings you back to the always sunny Tulum. Recieve our best regards from Grupo Biwa Team.

10/10 Excellent

Gifty

Stayed 6 nights in Feb 2022
Response from Cynthia on 2022/3/6
Hola Gifty, Thank you so much for the review, we really aprecciate it. The team is super happy to know you had a nice experience with us, we are working with love to offer you a good experience of stay. Your feedback is really important to us so we can improve our service. We hope to see you again if your future plans brings you back to the always sunny Tulum. Recieve our best regards from Grupo Biwa Team.

10/10 Excellent

Kieron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely staff and an immaculately clean hotel. Spotless. Shame the rooftop bar is closed.
Stayed 4 nights in Feb 2022
Response from Biwa Team on 2022/2/28
Hello Kieron, Thank you so much for your comment, We hope to see you soon!! Kind Regards,

8/10 Good

Cécile

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour appartement spacieux, mais. Bruyant. Hôtel central bon rapport qualymrix pour Tulum Pueblo.
Stayed 2 nights in Feb 2022
Response from Biwa Team on 2022/2/23
Hello Cécile, we appreciate your comment, and thank you for choosing us for your vacations, we hope to see you soon! Best Regards

8/10 Good

Boban

Stayed 5 nights in Feb 2022
Response from Equipo Biwa on 2022/2/22
Hello Boban, thank you, for choosing us for your vacation, we hope to see you soon, Regards!

8/10 Good

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Equipo Biwa on 2022/2/21
Muchas gracias por los comentarios!

10/10 Excellent

Patricia, Hacienda heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the great reviews on the hotel and previous reviews were right. Totally recommend for a comfortable, clean with good water pressure, comfly beds and decor
Stayed 2 nights in Feb 2022
Response from Grupo Biwa on 2022/2/10
Thanks so much for taking the time to review us! We're really glad that you enjoyed your time with us and we want you to know that you are very welcome whenever you want to come back. Regards!

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was really good, clean facilities and close to everything in downtown
Stayed 1 night in Jan 2022
Response from Biwa Team on 2022/1/31
We are really glad you enjoyed your stay with us and hope you comeback for your next holidays. Best regards!

8/10 Good

Adine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 4 nights in Jan 2022
Response from Biwa Team on 2022/1/17
We're really glad that you enjoyed your stay here with us! Please, feel free to comeback to your next vacations to the Riviera Maya. Best regards and a lot of health,

10/10 Excellent

Tiffany

Stayed 1 night in Dec 2021
Response from Biwa Team on 2021/12/22
Thanks so much for taking the time to review us! We're really glad that you enjoyed your time with us and we want you to know that you are very welcome whenever you want to come back. Regards!

10/10 Excellent

Mychara

Stayed 4 nights in Oct 2021
Response from Biwa Team on 2021/10/17
Hi! Thanks so much for the review. We would love to have you back, you were an amazing guest.

10/10 Excellent

Nayeli

Stayed 6 nights in Sep 2021
Response from Biwa Team on 2022/3/6
Thank you so much for taking the time to review us! We're really glad you enjoyed your time with us and we want you to know that you are very welcome whenever you want to come back. Regards!

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through tulum
Biwa hotel is a very nice hotel very clean, Big high ceiling room with awsome shower The fridge needs improvement but the room was great with cold ac. The staff are amazing hotel has their own rental car wich made it better than taking taxis. The roof top has a nice view but the pool was excellent to just hang out play some music and have some drinks.
Stayed 3 nights in Sep 2021
Response from Gaby, Guest Experience Management. on 2021/9/22
Hola Joseph, Thank you so much for the review, we really aprecciate it. Team it's super happy to know that you had a nice experience of stay with us, we are is working with love to offer you a good experience of stay. Your feedback it's really important to us so we can improve our service. Hhope to see you again if your future plans brings you back to the always sunny Tulum. Recieve our best regards from Grupo Biwa Team.

10/10 Excellent

MOHAMED

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was simply good. We a family of 4 stayed in a one-bedroom suite and it was a great stay. Would highly recommend it.
Stayed 2 nights in Aug 2021
Response from Gaby on 2021/8/23
Hola Mohamed, thank you very much for your feedback, we really appreciate the time you have taken. The team is really happy to know that you enjoyed your stay as much as we did, the Biwa team loved have you with us and make your stay comfortable. Hope to see you again if your future plans bring you back to always sunny Tulum. Receive our best regards from Biwa Group Team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our junior suite, spacious and clean.Bathroom is great,no problem with hot and cold shower. Staff is really nice,and helpful.The best thing is that you can have a rental car on the spot no hassle at all and parking is right on the property. Location is good,everything is walking distance:bank ATM and currency exchange market is about a 5 minute walk. Safe place,too.Overall it's one of the accommodations I highly recommend.
Stayed 5 nights in Aug 2021
Response from Gaby on 2021/8/13
Hola, thank you so much for your feedback, we really appreciate the time you have taken. The team is really happy to know you enjoyed your stay as much as we did. We hope to see you again if your future plans bring you back to always sunny Tulum. Receive our best regards from the Biwa Group Team.

10/10 Excellent

Ricardo

Stayed 4 nights in Aug 2021

10/10 Excellent

Gautier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altamente recomendable
Un hotel muy limpio y moderno. Una de las mejores opciones en Tulum.
Stayed 2 nights in Jul 2021
Response from Gaby on 2021/7/28
Hola Gautier, muchas gracias por sus comentarios, realmente apreciamos el tiempo que te has tomado. El equipo está realmente feliz de saber que disfrutaste de tu estadía tanto como nosotros. Esperamos verte nuevamente si tus planes futuros te traen de regreso al siempre soleado Tulum. El equipo siempre te recibirá con los brazos abiertos. Recibe nuestros mejores saludos del Equipo de Grupo Biwa.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown, very friendly and accommodating staff, very nice pool
Stayed 2 nights in Jul 2021
Response from Gaby on 2021/7/28
Hola, thank you so much for your feedback, we really appreciate the time you have taken. The team is really happy to know you enjoyed your stay as much as we did. We hope to see you again if your future plans bring you back to always sunny Tulum. Receive our best regards from the Biwa Group Team.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurants and safe.
Stayed 2 nights in Jun 2021
Response from Biwa Team on 2021/6/26
Thanks so much for your review. Best regards!

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Lots of choices in downtown Tulum but Hotel Biwa is absolutely beautiful (rooms are new and stunning). I am a U.S tourist and the staff go above and beyond to help you with excursions and any transportation you may need, talk to Carlos as he leads the logistics and speaks perfect English as well as Spanish, great guy as well. Overall great experience, hotel is in great safe location close to most restaurants and attractions. As a solo traveler had no issues walking back and forth at night from the hotel. With the stay!!
Stayed 2 nights in Jun 2021
Response from Gaby on 2021/6/24
Hola, thank you so much for your comments, we really appreciate the time you took to rate and review us. The team is really happy to hear that you enjoyed your stay as much as we do. We hope to see you again if your future plans brings you back to the always sunny Tulum. Recieve our best regards from Grupo Biwa Team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biwa was a great stay. Lovely staff. Lovely and clean property and also a great pool. I will stay there again for sure!
Stayed 5 nights in Jun 2021
Response from Biwa Team on 2021/6/21
Thanks so much for taking the time to review us. We're glad to know that you enjoyed your stay with us and hope you comeback sometime. Regards!

8/10 Good

Charles

Stayed 1 night in Jun 2021
Response from Gaby on 2021/6/20
Hola Charles, thank you so much for your comments, we really appreciate the time you took to rate and review us. The team it's really happy to hear that you enjoyed your stay as much as we do. We hope wholeartly to see you again if your future plans brings you back to the always sunny Tulum. We are sorry that we haven´t pleased your stay 100% but we'll keep working to get better for your next time with us. Recieve our best regards from Grupo Biwa Team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Jun 2021
Response from Gaby on 2021/6/14
Hola, thank you for your review we are really happy that you enjoyed your stay here with us. Hope you comeback soon. Best regards, Biwa Team.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing experience. The staff is very welcoming and helpful. Rooms are spacious and clean. Breakfasts in the cafe are nice. Bar in rooftop is closed but we were still allowed to sit up there. Pool was small, but pleasing. 10/10 would return again.
Stayed 2 nights in May 2021
Response from Gaby on 2021/6/8
Hola, Thank you very much for your feedback, we really appreciate the time you have taken. The team is really happy to know that you enjoyed your stay as much as we did. We hope wolehearty to see you again if your future planes bring you back to always sunny Tulum. The team always came to you with open arms. Receive our best regards from the Biwa Group Team

10/10 Excellent

Amy

Stayed 5 nights in Jun 2021
Response from Gaby on 2021/6/8
Hola Amy, Thank you very much for your feedback, we really appreciate the time you have taken. The team is really happy to know that you enjoyed your stay as much as we did. We hope wolehearty to see you again if your future planes bring you back to always sunny Tulum. The team always came to you with open arms. Receive our best regards from the Biwa Group Team

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice staff.
Stayed 4 nights in May 2021
Response from Gaby on 2021/6/2
Hola, Thank you so much for sharing your feedback with us, we really appreciate the time you took to rate and review us, the team is working with love to offer you a good experience of stay. We hope wholeartly to see you again if your future plans brings you back to the always sunny Tulum. The team will always welcome you with open arms. Reciebe our best regards, Gabriela from Grupo Biwa.

8/10 Good

Octavio

Stayed 4 nights in May 2021
Response from Gaby on 2021/6/5
Hola Octavio, Thank you very much for your feedback, we really appreciate the time you have taken. The team is really happy to know that you enjoyed your stay as much as we did. We hope wolehearty to see you again if your future planes bring you back to always sunny Tulum. The team always came to you with open arms. Receive our best regards from the Biwa Group Team

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
The hotel is really nice, but the location is in the GHETTO! The hotel has no parking other than 3 parking spots in front of the hotel.
Stayed 1 night in May 2021
Response from Biwa Team on 2021/5/24
Thank you so much for the review, we appreciate it. As you can see Tulum is still on development, however the hotel is located in downtown in a convenient location where you can appreciate bars and restaurants. We hope to see you again if your future plans brings you back to the always sunny Tulum. Receive our best regards, Biwa Team.

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2021
Response from Gaby on 2021/5/22
Hola, thank you so much for rate us, the team it's really happy to hear that you enjoyed your stay as much as we do. We hope wholeartly to see you again if your future plans brings you back to the always sunny Tulum. Recieve our best regards from Grupo Biwa Team.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great deal for the price. The staff was very friendly, the room and pool were clean. It’s literally blocks away from where all restaurants and bars are at. Overall a good choice if your looking for an affordable place to stay near tulum.
Stayed 3 nights in Apr 2021
Response from Gaby on 2021/4/29
Hola, thank you so much for your comments, we really appreciate the time you took to rate and review us. The team it's really happy to hear that you enjoyed your stay as much as we do. We hope wholeartly to see you again if your future plans brings you back to the always sunny Tulum. Reciebe our best regards, Grupo Biwa Team

10/10 Excellent

Karl

Stayed 7 nights in Apr 2021
Response from Gaby on 2021/5/1
Hola Karl, thank you so much for your comments, we really appreciate the time you took to rate and review us. The team it's really happy to hear that you enjoyed your stay as much as we do. We hope wholeartly to see you again if your future plans brings you back to the always sunny Tulum. Best regards, Grupo Biwa Team