Capella Hotel Group Tuban hotels

"Staff were amazing! Rita was the first to welcome us, and she was amazing throughout. I don't know how she does that, but with so many people, she remembers guests' names. Breakfast was fantastic! Yunita, the F&B manager was great, and she gave us good recommendations too. Rooms were gorgeous (even though we only slept there) and Mastra (who was looking after our room daily) was funny and proactive. The pool bar staff were brilliant. We can't fault anything there. Loved our stay and would surely come back. "

"We were so excited to return to Bali after many years and choose The Stones Hotel again. It did not disappoint, amazing location, service and staff. I need to call out Dyna who was absolutely amazing not only with our check-in but daily chats and an extended check out to ensure there was no gap before our flight, we hope you enjoy our gift Dyna!!! This place has always had the best breakfast in Bali and the best pool and staff, thank you. We will be back soon x"

"Mucha humedad, en las habitación, y un poco de moho, en el baño, todo lo demás excelente "

"Spoke to Expedia rep before check in, they assured we can check in 2 hours early; however, at the property they point blank declined the Expedia rep’s conversation and said it is inaccurate despite showing screenshots. Later on, while ordering food inside the pool, they refused and said there is no security deposit for the room; whereas, upon check in the staff never requested one. Then after walking bare feet from the pool to the reception, they said the security deposit can not be done on Apple Card as it will be deducted. Then after further walking bare feet from the reception to the room and back to get cash, the reception refused to take US Dollars and did not offer a currency conversion as it was “Sunday.” The reception staff then instructed us to walk even further barefoot to Bali Collection and get currency exchanged to put the security deposit which once again, they never asked for at the time of check in. Despite multiple complaints to the hotel management, no apology has been received for this terrible inconvenience. "

"Clean rooms great staff good location"

"This is very convenient from the airport. There are stores that is walkable. A market place and a grocery store which was great."

"Very comfortable and spacious rooms, staff is super friendy, there is a lot to do at the hotel, swimming pool and water park is very cool, perfect for kids. "

"They missed pickup."

"The rooms were clean, staff are do courteous. Will surely stay there again "