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"No complimentary bottled water in the room"

"Satisfied with my stay"

"Amazing place to stay of coming in to Narita before heading into Tokyo. Rooms clean, staff friendly, breakfast good, £27 a night what a bargain!"

"Great staff, conveniently located near airport but hotel is a bit dated and can use some renovations."

"The room was clean and quiet and bigger than the typical Tokyo hotel room. There was a variety of breakfast options including yakult and vitamin supplements for those over 18. Staff were very courteous and helpful. The free airport shuttle was very convenient. The hotel was surrounded by a garden and the view from our room was lovely. There is also a Lawson convenience store on the first floor. Overall, highly recommended especially if you need an overnight stay prior to your flight the next day via Narita airport."

"It was clean, comfortable room & bed, very close to airport that has shuttle bus that services few popular spots."

"Make sure you include their breakfast buffet when booking your room. It's worth it! Only complaint was lack of any nearby walking distance restaurants/shops. But with their free shuttle we were able to visit a mall and had takeout from there. That shuttle is wonderful as we also took advantage of it to/from Narita airport. Room very clean although some furnishings are looking a little worn. Staff was easy to understand (we're from US) and were unfailingly polite and helpful. Would stay here again, especially for free shuttle availability."

"The room is dirty and has a mildew and mold problem. I walked in and noticed all the issues said on google reviews were correct. The staff is also very rude. This has been the first time I’ve encountered this using Expedia. AVOID"

"C'était un bel hôtel avec de bons services mais nous aurions apprécié pouvoir regarder Netflix ou Amazon prime sur notre compte en soirée mais ce n'était pas possible vu que ce n'était pas un tv intelligente. Cet hôtel est très bien pour terminer son voyage si on veut être à l'avance près de l'aéroport et avoir le service de navette inclus. "