All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Angela, it's wonderful to hear you found the location of Hampton Inn & Suites Wheeling-The Highlands beneficial, making the best out of nearby restaurants and shopping opportunities. Your positive feedback is greatly appreciated and we hope to accommodate you again in the future.
10/10 Excellent
Michael
Business traveler, Traveled with family
2024/4/14
Liked: Amenities
Clean
Michael
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/14
Thank you for the great rating, Michael!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn & Suites Wheeling-The Highlands! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Thank you for the excellent rating, Amanda!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hampton Inn & Suites Wheeling-The Highlands! We look forward to hosting you again soon.
Thank you for the fantastic rating, Jennifer!We strive to make all of our guests feel welcome and relaxed during their time at Hampton Inn & Suites Wheeling-The Highlands! We can't wait to see you again soon.
Kathy, thank you for your brief yet positive feedback. We're glad that the location of Hampton Inn & Suites Wheeling-The Highlands was ideal for your stay. We hope to welcome you back again soon.
Charles, it's fantastic to hear you had a satisfying stay at Hampton Inn & Suites Wheeling-The Highlands. Your short but sweet review made us smile! We hope to serve you again for another splendid visit.
Very nice, friendly staff. Very clean room and facility.
Kelly
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/20
Kelly, thank you for sharing your experience at Hampton Inn & Suites Wheeling-The Highlands. It's encouraging to hear you found our rooms and facility neat and appreciated the friendliness of our team members. We hope to welcome you back soon.
It was a nice place. Didn’t have any problems, clean and nice people. Parking was okay, not great.
Kassidy
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/15
Kassidy, it's great to hear that you found Hampton Inn & Suites Wheeling-The Highlands a pleasant spot with our neat accommodations and delightful team. We note your comments about parking which we'll take on board for further improvement. We hope to welcome you back on your next visit to the area.
6/10 Okay
David
2024/2/28
David
Stayed 3 nights in Feb 2024
Response from Customer Service on 2024/2/29
David, we acknowledge that your stay earned a somewhat neutral rating. Your unspoken feedback is appreciated and we hope you choose us once more so we can offer a more satisfying experience.
10/10 Excellent
Jose
2024/2/25
Jose
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/3/21
Jose, thank you for choosing Hampton Inn & Suites Wheeling-The Highlands and sharing your top rating. It's wonderful to hear you had a positive experience with us. We hope to welcome you back soon.
Danielle, thank you for your positive feedback regarding your stay at Hampton Inn & Suites Wheeling-The Highlands. We're glad to hear you appreciated the neatness of our facilities and the breakfast we offer. We look forward to welcoming you back for another enjoyable stay.
It is a very nice hotel to stay at. The staff was very friendly at check in.
Christina
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/14
Christina, it brings us great joy to hear about your pleasant stay at Hampton Inn & Suites Wheeling-The Highlands. We're delighted to know you found our hotel to your liking and appreciated the warm welcome from our team members at check-in. Your feedback motivates us to continue delivering top-notch hospitality. We hope to have the pleasure of welcoming you back in the future.
LoriAnn, thank you for choosing to stay at Hampton Inn & Suites Wheeling-The Highlands and sharing a favourable rating. It's wonderful to know you had a positive experience, and we hope to welcome you back in the future for an even more memorable stay.
Thanks for the outstanding rating, Cathie!We're delighted your time at Hampton Inn & Suites Wheeling-The Highlands was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
10/10 Excellent
Debbie
Traveled with partner
2023/12/30
Everything was perfect!
Debbie
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/31
Debbie, thank you for your kind words. It's wonderful to hear that Hampton Inn & Suites Wheeling-The Highlands exceeded your expectations. Your positive review means a lot to us and we hope for the privilege of serving you again in the future.
10/10 Excellent
Stacy
2023/12/30
Liked: Cleanliness
Stacy
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/31
Thank you for the fantastic rating, Stacy!It's outstanding you had such a wonderful experience at Hampton Inn & Suites Wheeling-The Highlands. We care about the satisfaction of our guests. We can't wait to see you again soon!
Kent, we're delighted you had a five-star experience at Hampton Inn & Suites Wheeling-The Highlands and appreciated our prime location! We strive to provide convenience for our valued guests. We hope to welcome you back in the near future.
It was great other than the prank phone call i received. Which made getting a good rest difficult.
Daniel
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/5
Daniel, it's terrific to know you found your stay at Hampton Inn & Suites Wheeling-The Highlands enjoyable overall. It's unfortunate to learn about your phone disturbance and it's certainly essential that our guests experience peace and tranquility for a restful sleep. We will ensure measures are taken to prevent such instances in the future. We very much look forward to providing you with an undisturbed stay next time.
Great place to stay.Beautiful hotel, beautiful rooms, great breakfast! Close to Wheeling, right off Rte 70. Easy access.
Phillip
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/5
Phillip, we are delighted to hear that you appreciated the exquisite design and convenient location of Hampton Inn & Suites Wheeling-The Highlands. It's wonderful to know that our luxurious rooms, plentiful breakfast offering, and ease of access contributed to a memorable stay. We can't wait to welcome you back for another exceptional experience.
Checking in the staff member was unfriendly
The rooms are very worn looking. The pillows and beds were so uncomfortable.
The free breakfast was not edible and the staff working the breakfast were rude.
Really disappointed
Mary
Stayed 3 nights in Nov 2023
Response from Customer Service on 2023/11/24
Mary, we regret to hear about your recent experience. It's disheartening that our team did not demonstrate the hospitality we usually pride ourselves on. It is also unfortunate that the overall comfort of your accommodations didn't meet expectations. We take all feedback seriously and will strive to improve the aspects of our free breakfast that didn't suit your palate. Our ultimate goal is to ensure every guest leaves our establishment satisfied. We appreciate you taking the time to provide us with this valuable information.
6/10 Okay
James
Traveled with family
2023/11/17
Liked: Staff & service
Quiet with good views. It is in well positioned location. Good breakfast with friendly staff. We have stayed here many times over the years. The room needed vacuumed and the bath area needed mopped. (hair on the floor) The shower head did not adjust and the hot water valve on the sink stuck. We will probably be looking for a new place to stay in Triadelphia.
James
Stayed 1 night in Nov 2023
Response from Customer Service on 2023/11/17
James, your feedback is genuinely appreciated. It's wonderful to know that you enjoyed the serene setting, advantageous location, and tasty breakfast of our hotel. We're also thrilled that you found our team members always friendly. Your observations regarding the room cleanliness and some bathroom facilities have been noted. We strive to provide top-notch service at all times, and your feedback will help us to improve. Despite considering other options, we hope to have another opportunity to better serve you in the future. We believe you will notice improvements.
Thank you for the great rating, Dawn!It's excellent you enjoyed your time at Hampton Inn & Suites Wheeling-The Highlands so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Our shower in the bathroom had a lot of mildew!
Curtains very dusty and dirty
I took pictures. Disappointed
jodi
Response from Customer Service on 2023/11/13
Jodi, we regret to hear about the issues you encountered during your stay with regards to cleanliness. Your comments concerning the bathroom and room furnishings are noted and we ensure that we will focus on these areas to improve our services. Our goal is to deliver a comfortable and clean environment for all our guests and we apologize if on this occasion we didn't meet your expectations.
Annette, thank you for the wonderful review! We are thrilled to hear that you had a great stay at Hampton Inn & Suites Wheeling-The Highlands. Our team is always dedicated to creating an enjoyable experience for our guests. We look forward to welcoming you back for another outstanding stay in the future.
Pool was closed and the exercise room was populated by unsupervised preteen kids.
Tough to get some movement in before a 10 hour car ride. Dissapointing.
Kevin
Stayed 1 night in Oct 2023
Response from Customer Service on 2023/11/6
Kevin, it's disappointing to hear your exercise session was impacted due to circumstances beyond our control. We aim to maintain a peaceful and conducive atmosphere for our guests to relax and enjoy the facilities. Your experience helps us better our approach and we certainly understand your need to stretch before a lengthy journey. We appreciate your patience and understanding.
It's wonderful to hear about your positive experience at Hampton Inn & Suites Wheeling-The Highlands. We certainly take pride in maintaining a tranquil and spotless environment and we're glad to note this added positivity to your experience. Our team members appreciate your praise and we look forward to welcoming you back on your next visit.
William, thank you for choosing Hampton Inn & Suites Wheeling-The Highlands! Your high rating is greatly appreciated, and we're thrilled to know you enjoyed your stay. We look forward to welcoming you back on your next visit!
Barbara, thank you for your kind words about the cleanliness of your room at Hampton Inn & Suites Wheeling-The Highlands. We take pride in providing our guests with immaculate accommodation. We look forward to your next stay with us.
Alex, we're glad to see you had a positive overall experience at Hampton Inn & Suites Wheeling-The Highlands. However, it seems you've observed our pool was not accessible during your visit. We assure you that any amenities unavailable at the time are typically due to necessary maintenance or health regulations. Next time you're in town, we hope to have all facilities open for your enjoyment. Thanks again for choosing our hotel.
Michael, it's wonderful to hear that you've enjoyed your stay at Hampton Inn & Suites Wheeling-The Highlands. We appreciate you taking the time to rate us and we look forward to your return in the future!
Staff was very helpful. hotel was very clean, outstanding!
Darrell
Stayed 1 night in Sep 2023
Response from Customer Service on 2023/9/27
Darrell, it's splendid to read that you found the cleanliness of Hampton Inn & Suites Wheeling-The Highlands impressive, complimenting our diligent team members for their helpfulness. Your high rating is warmly received, and we look forward to hosting your next visit.
Thank you for taking the time to leave this wonderful rating, Denise! We hope to see you again soon at Hampton Inn & Suites Wheeling-The Highlands so we can share yet another amazing experience!
8/10 Good
Jodi
2023/9/14
Jodi
Stayed 1 night in Sep 2023
Response from Customer Service on 2023/9/15
Jodi, thank you for staying with us at Hampton Inn & Suites Wheeling-The Highlands. Your positive rating is greatly appreciated. We hope to welcome you back soon for an equally satisfying experience.
Very helpful staff. The hotel’s Spectrum cable carrier was unable to broadcast ESPN due to controversy with Disney (which has gotten to big for their britches).
Verified traveler
Stayed 1 night in Sep 2023
Response from Customer Service on 2023/9/11
We're sincerely grateful for your comments about the wonderful support provided by our team members at Hampton Inn & Suites Wheeling-The Highlands. However, we regret that you faced some cabling issues. We appreciate your understanding and hope to see you again soon.
8/10 Good
Charles
Traveled with family
2023/9/10
Liked: Amenities
Good
Charles
Stayed 1 night in Sep 2023
Response from Customer Service on 2023/9/12
Charles, thank you for sharing your favorable opinion about Hampton Inn & Suites Wheeling-The Highlands! We're delighted to hear you had a pleasant stay and look forward to welcoming you back in the future.
10/10 Excellent
Scott
2023/9/10
Scott
Stayed 1 night in Sep 2023
Response from Customer Service on 2023/9/30
Thanks for the perfect rating, Scott!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn & Suites Wheeling-The Highlands.Have a wonderful day!
Thank you for this excellent rating, Patsy!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hampton Inn & Suites Wheeling-The Highlands! We'd love to host you again someday for yet another unforgettable visit.
Greetings! Thank you for letting us know about your positive experience at the Hampton Inn & Suites Wheeling-The Highlands. It's wonderful to hear that overall, you enjoyed your stay and that your recent experience with us deserved a full score. Please know that we look forward to welcoming you back in the future. Safe travels!
Ryoko, we're thrilled to hear about your positive experience at the Hampton Inn & Suites Wheeling-The Highlands. We appreciate your stellar rating and look forward to hosting your stay once again in the future. Safe travels!
Rachelle, it's delightful to learn that your stay at the Hampton Inn & Suites Wheeling-The Highlands left a positive impression, thanks to our amicable team members and pristine surroundings. We strive for satisfaction and it’s wonderful to know we succeeded. Thank you for your feedback and we'd love to welcome you back in the future.
6/10 Okay
Tim
Traveled with partner
2023/8/20
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The swimming pool was so full of clorine it dyed our clothes and burned our eyes throughout the night.
Tim
Stayed 1 night in Aug 2023
Response from Customer Service on 2023/8/23
We appreciate you taking the time to share your feedback, Tim, and we are happy to have provided a refund for your stay. The chemical imablance was dur to a new Ecolab chemical dispensing system that was not working properly. Once discovered, the pool was shut down for several days. The pool is back to normal operation now.
Thank you for taking the time to share your feedback, Joan.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.
4/10 Poor
Candy
2023/8/14
Candy
Stayed 2 nights in Aug 2023
Response from Customer Service on 2023/9/3
We appreciate the feedback, Candy.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
10/10 Excellent
Rebecca
2023/8/11
Liked: Property conditions & facilities
Rebecca
Stayed 1 night in Aug 2023
Response from Customer Service on 2023/8/13
Rebecca, thank you for sharing your experience at Hampton Inn & Suites Wheeling-The Highlands. We're thrilled your stay with us met your expectations, and it's always rewarding to hear positive feedback from our valued guests. We appreciate your support and hope to welcome you back in the future.
6/10 Okay
Arjun
2023/8/1
Arjun
Stayed 2 nights in Jul 2023
Response from Customer Service on 2023/8/2
Thank you for sharing your feedback, Arjun.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
Excellent property and very well maintained. Staff friendly and knowledgeable
Gerald
Stayed 1 night in Jul 2023
Response from Customer Service on 2023/7/31
Gerald, thank you for your fantastic feedback. At Hampton Inn & Suites Wheeling-The Highlands, we pride ourselves on the quality of our property and the expertise and friendliness of our staff. We appreciate your recognition and eagerly await your next visit.
10/10 Excellent
James
2023/7/10
James
Stayed 2 nights in Jul 2023
Response from Customer Service on 2023/7/31
Thank you for sharing your perfect rating with us, James!It's wonderful to see how much you appreciated your time at Hampton Inn & Suites Wheeling-The Highlands! We want everyone to feel right at home at Hampton Inn & Suites Wheeling-The Highlands. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
10/10 Excellent
Bhumika
Traveled with family and small children, Traveled with family
Nice and comfortable stay. Rooms and property was nice and clean. Good Continental Breakfast.
Tesla Supercharger on site. Great convenience for Tesla owners.
Bhumika
Stayed 1 night in Jul 2023
Response from Customer Service on 2023/7/9
Thank you for the kind words, Bhumika!It's excellent you enjoyed your time at Hampton Inn & Suites Wheeling-The Highlands! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!
Only stayed for 1 night rooms were clean and the warm breakfast was pleasant. Location was great as it was close to shopping area and many dinning establishments.
Kavita
Stayed 1 night in Jul 2023
Response from Customer Service on 2023/7/8
Thank you for leaving us this fabulous review, Kavita!We're so glad you had such an enjoyable time with us at Hampton Inn & Suites Wheeling-The Highlands! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay!