My family and I supposed to be recently guests at the Element Ewing Princeton between 7th July and 10th July during our trip in US.
The hotel is under the Marriott Bonvoy Group which we believed should have good service and management. We felt confident that in choosing a hotel which is organized by good brand hotel group and its good reviews online
Sadly, our flight from Orlando to New York was cancelled.I immediately noticed about my arrival time and date to Hotel.com in order to confirm my reservation of my rest staying and got confirmed by them. We drove for long time and arrived the hotel at late night. Everyone was very tired. Upon Check-In, we were told that there are no more rooms available. I had already full paid for 4 days and end up I cannot able to check in. This is completely ridiculous and non-sense. I was extremely dismay at irresponsible and unhelpful staff from the hotel. They didn’t assist to arrange me any other accommodation and rejected to do refund. The staff is impatiently and we were told that this was the problem between I and Hotel.com and there was nothing we could do. I could not believe this kind of bad attitude could be found under such good reputation hotel group. We also tried to contact Hotel.com at that time, they told us to wait only, end up no one to reply me. I felt highly embarrassed and helpless to find another hotel at mid-night with 2 young kids.It was a very awful experience and I will never recommend this hotel to anyone.
PUI LAN
於 2019 年 7 月住了 4 晚
10/10 有夠讚
Luis,Baltimore
2025 年 7 月 26 日
喜歡:整潔度、員工素質和住宿環境和硬體
It was a quick and easy stay. Clean. No complaints. It’s a nice property with various area to sit and enjoy outdoors
Luis
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Raquel,Spring Hill
情侶出遊
2025 年 7 月 24 日
喜歡:設施服務
Love that it was very clean and smell sooooo good. The bed was sooooo comfortable but the pillows were too soft. And the parking was great!
Raquel
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Janine
家庭旅遊
2025 年 7 月 15 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice staff
Janine
於 2025 年 7 月住了 1 晚
10/10 有夠讚
edward
2025 年 6 月 21 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great service from people who made breakfast to our order and from the people at the front desk who remembered my dad from day to day.
edward
於 2025 年 6 月住了 5 晚
8/10 不錯哦
Nicolette
家庭旅遊
2025 年 6 月 18 日
喜歡:整潔度和設施服務
Overwhelmingly professional and responsive staff.
Condition of the property needs enhancement - visible cracks in the wall and water accumulating on bathroom floor from the shower
Nicolette
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Tonya
家庭旅遊
2025 年 6 月 7 日
喜歡:整潔度、員工素質和設施服務
Room had visible patching on walls and ceiling. Everything else was great!
Tonya
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Deborah
2025 年 6 月 3 日
喜歡:整潔度和住宿環境和硬體
Friendly Staff and very clean!
Deborah
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Carlos
2025 年 5 月 31 日
Carlos
於 2025 年 5 月住了 2 晚
6/10 一般般
Zeida
2025 年 5 月 27 日
Zeida
於 2025 年 5 月住了 2 晚
8/10 不錯哦
Erna
2025 年 5 月 25 日
Erna
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Tammy L
家庭旅遊
2025 年 5 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
very nice all around. nice breakfast, complementary drinks and snacks on Sat was awesome. We didn't have lunch due to our schedule so the snack was a perfect fill in before moving on to our next function. Thanks for the great stay!
Tammy L
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Christopher
2025 年 5 月 17 日
喜歡:員工素質
Great value, friendly and helpful staff.
Christopher
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Leslie
2025 年 5 月 11 日
Leslie
於 2025 年 5 月住了 1 晚
10/10 有夠讚
OLADIPO
團體旅遊
2025 年 5 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It's in the safe area
OLADIPO
於 2025 年 5 月住了 3 晚
4/10 不太好
Kiya
2025 年 4 月 24 日
Kiya
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Robert
2025 年 4 月 22 日
喜歡:整潔度、員工素質和住宿環境和硬體
Robert
於 2025 年 4 月住了 6 晚
10/10 有夠讚
Abigail,Trenton
2025 年 4 月 21 日
喜歡:整潔度、員工素質和住宿環境和硬體
Abigail
於 2025 年 4 月住了 1 晚
4/10 不太好
Jerome
2025 年 4 月 21 日
喜歡:整潔度和員工素質
不喜歡:客房舒適度
Jerome
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Kelly
2025 年 4 月 21 日
Kelly
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Shahaira,Trenton
家庭旅遊
2025 年 4 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean safe, quiet environment, close to the airport
Shahaira
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Marlon
商務旅客, 家庭旅遊
2025 年 4 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The experience was very excellent and motivated me to return