Reception
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Reviews of Palazzo Gatto Art Hotel & SPA, BW Premier Collection

4 out of 5
Palazzo Gatto Art Hotel & SPA, BW Premier Collection
Via della Cuba, 9, Trapani

Reviews

8.8

Excellent

Rating 10 - Excellent. 5 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff.
A modern hotel in the historic area of Trapani, which is well placed for a number of top attractions, restaurants and the main shopping streets. Reception staff were excellent and arranged valet parking and take away breakfast on day of departure. We had a 3 night stay and would stay in this hotel again. Good value for money.
Stayed 3 nights in Feb 2023

4/10 Poor

Jennifer, Philadelphia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we arrived I specifically asked if the room was facing a quiet street. I was assured that it was. Starting at 8 the street facing the room became very loud. The front desk people said oh yes the restaurant will close at 11:30-12. We had to demand at 11 to move rooms as we were exhausted and irritated that they seem to think they could decide when we could go to sleep. Then we asked for access to the temperature and they claimed they did. It did not function! To make matters worse the rude front desk person on check out was sure we could not understand Italian! Wrong! We understood as she insulted us to her colleague. What an uncomfortable rude experience!
Response from Cristina on 2022/12/26
Dear Mrs Parish,We are very sorry for your bad experience and we wish to have another chance from you.We understand your discomfort for the noise from outside and, in order to make you feel better we moved to another room immediately, we also gave you a free upgrade.Regarding the AC, you reported that was not working during check out, if I had knew before I could have helped you by changing the mode in the central system. Sorry if you felt insulted, the front office agent was talking about personal issues.Hope to see you again in Trapani.Best regards

8/10 Good

Pierre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Palazzo Gatto on 2022/11/13
GRAZIE MIILE :)

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023

10/10 Excellent

Rogelio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Cristina on 2022/8/4
Grazie per l'ottimo punteggio! Ci auguriamo di poterla ospitare presto!

10/10 Excellent

Carl, Joliette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vraiment un bel endroit
Stayed 2 nights in Jun 2022
Response from Cristina on 2022/8/4
Merci beaucoup. A bientôt