Japanese Style Room (Hatsune) with Outside Bathtub | Terrace/patio
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Reviews of Nishimuraya Honkan

4.5 out of 5
Nishimuraya Honkan
469 Yushima, Kinosaki-cho, Toyooka, Hyogo

Reviews

9.8

Exceptional

Rating 10 - Excellent. 64 out of 71 reviews" "
Rating 8 - Good. 5 out of 71 reviews" "
Rating 6 - Okay. 1 out of 71 reviews" "
Rating 4 - Poor. 0 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ethelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nishimuraya Honkan on 2024/4/7
Thank you for staying at our ryokan! We are glad to see you had a good visit and we look forward to welcoming you back in the future!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BOOK THIS HOTEL! Loved our stay and totally worth the 2.5 hour train ride from Osaka. Was able to check in promptly at 3 p.m. and our bags were whisked away to our room. We immediately received our onsen pass and were able to get in a bath before our kaiseki dinner. The next morning we were able to explore more of the public baths and had an amazing breakfast. The town shops open around 11 a.m. so you can really get away with one overnight stay if not more. Beautiful property, relaxing stay and a nice option to visit a tattoo friendly onsen town
Stayed 1 night in Oct 2023
Response from Front Desk, Nishimuraya Honkan on 2023/11/6
Thank you for staying at our ryokan and for your very kind feedback. We are glad to hear you enjoyed your stay in Kinosaki Onsen and we look forward to welcoming you again during your next trip!

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff that attended us during our stay were wonderful, the food was delicious, the Honakan’ garden was beautiful and the onsen was enjoyable.
Stayed 2 nights in Sep 2023
Response from Mandira on 2023/9/26
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a wonderful experience during your stay.We hope to welcome you back in the near future for another memorable visit.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nishimuraya Honkan on 2023/9/23
Thank you for staying at Nishimuraya Honkan and for your kind feedback! We look forward to the next chance to welcome you to Kinosaki Onsen!

10/10 Excellent

SUZANNE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible at this gorgeous property. A superb multi course dinner and breakfast were served in our room each day. The room also includes a pass to all the public onsen, but the hotel also has two Onsen for guests. I was the only one using them when I went. We hated to leave, and plan to return. I give this hotel the highest marks.
Stayed 2 nights in Sep 2023
Response from Nishimuraya Honkan on 2023/9/4
Thank you for your wonderful review and it was our pleasure to have welcomed you to Kinosaki Onsen! We hope to be welcoming you again in the near future!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Nishimuraya Honkan on 2023/6/4
Thank you for your review and for staying at our ryokan. We look forward to welcoming you back in the future!

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Nishimuraya Honkan on 2022/8/11
Thank you very much for staying at Nishimuraya Honkan and leaving a review! We hope to welcome you again in the near future!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
What was good: - Probably the ultimate Japanese ryokan experience, in a 150 year old inn. - staff generally very friendly and helpful - quality of food is very good What could be better: - Very expensive for what it is - Rooms are fairly basic - be prepared to be woken up early as the beds are taken away by 8am
Stayed 2 nights in Oct 2019
Response from Nishimuraya Honkan, Front Desk Staff on 2019/11/7
Thank you for choosing to stay with us and for leaving your very kind feedback. We are glad you could enjoy our Japanese-style ryokan and its traditonal facilities, dining and service. We are always eager to imrprove and expand both or services and facilities as we strive to be the best ryokan in the world! We hope to be welcoming you back to Kinosaki Onsen in the future!

10/10 Excellent

AK, New york

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
it was the best ryokan experience ever could be imagine! Service is outstanding. The staff deal with us, westerners, in the most gracious manner possible explaining things about which we were ignorant. Food was great. Rooms and the garden are beautiful. It is an expensive property but it worths every penny of it.
Stayed 2 nights in Oct 2019
Response from Nishimuraya Honkan, Front Desk Staff on 2019/11/7
Thank you for your very kind words and for leaving a review! We hope you had a very relaxing stay and don't hesitate to let us know if there is anything we could have explained or prepared better for you. We are always striving to improve our services and the experience for all guests we welcome to Kinosaki Onsen!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service in a traditional ryokan
Amazing stay for a Ryokan and onsen bath experience. We stayed for 2 nights and really enjoyed the peaceful town, delicious food, relaxing baths, and amazing service.
Stayed 2 nights in Oct 2019
Response from Nishimuraya Honkan, Front Desk Staff on 2019/11/7
Thank you for leaving your feedback and we are glad to hear you had a great stay in our hot spring town with us. We strive to provide the best experience and service from our guests from all over Japan and the world. We look forward to serving you again one day!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kasumi was very good host. She was very professional. Also hotel is well kept and great for holiday visits. We will recommend it to our family.
Stayed 1 night in Oct 2019
Response from Nishimuraya Honkan, Front Desk Staff on 2019/11/7
Thank you for you kind comments! We will share with your room attendant Kasumi and we look forward to welcoming you back one day to Kinosaki Onsen!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will certainly come back again
Excellent
Stayed 2 nights in Sep 2019
Response from Nishimuraya Honkan, Front Desk Staff on 2019/11/7
Thank you for staying at our ryokan in Kinosaki Onsen! We are looking forward to welcoming you back in the future and don't hesitate to contact us any time!

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing experience staying at Nishimuraya Honkan ! Hotel staff were attentive from the moment we booked, to our stay and waving us good-bye. The hotel and garden was very beautiful. On the morning of check-out I went to the hotel’s onsen around 9am and got the whole place to myself ! So relaxing and calming. A unique experience staying in a traditional Japanese ryokan. Dinner and breakfast was a culinary delight! Haru was our host for mealtimes and she was so attentive and added to our overall experience. The whole town is charming and very picturesque and you've got 7 onsens to choose from. All the ryokan provide their guest with Yakata to wear around town which added more charm to the town. Definitely worth a side trip to Kinosakin Onsen when visiting Japan.
Stayed 1 night in Aug 2019
Response from Nishimuraya Honkan on 2019/9/6
Thank you for staying at Nishimuraya Honkan. We are glad to hear that you had a nice stay. We hope to welcome you back to the Kinosaki Onsen in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Woon Kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful onsen & ryokan experience
This is the best ryokan in Kinosaki Onsen. It has history & old world charm. Has a small but peaceful & beautiful courtyard garden. Location is good, right in town & convenient.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good dinners and breakfasts even for a vegetarian
I'm happy about their effort to accommodate a vegetarian in our group. However, I would like Nishimuraya to offer a bottle price for sake in addition to the price for ichigou (180cc).
Stayed 2 nights in May 2019
Response from Nishimuraya Honkan on 2019/7/3
Thank you very much for choosing to stay with us and your warm words. We are delighted to hear that you enjoyed your time with us. Thank you very much for staying with us at Nishimuraya Honkan.　We have taken a note of your comments and have shared your feedback with the related departments for future improvement. We really appreciate your feedback.

10/10 Excellent

Jane, Victoria, BC, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, it doesn't get more perfect than that. Amazingly beautiful ryokan, kind, warm and extremely attentive staff, the veiews of the garden and the surroundings are breathtaking , the onsens in the ryokan are great, everything is stylish, sparkling clean and the food is exotic and deliscious both in taste and presentation. Could have stayed there forever, felt so relaxed and happy, very grateful to the staff for all the personal attention I have received.
Stayed 2 nights in May 2019
Response from Murao, Nishimuraya Honkan on 2019/7/3
There is nothing more like a warm and positive comments to motivate our staff. We are delighted to hear that you had a enjoyable stay with us. We would be very much looking forward to welcoming you back Nishimuraya Honkan.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Santousu, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kinosaki is a picturesque town with a canal running through it. I would rate Nishimuraya Honkan as one of the top ryokans I have visited. Up there with Gero Onsen Ryokan and Arashiyama's Togetsutei. I rate the Hotel, Staff and food as 5 star. Our room assistant, Natsumi, was always cheerful and helpful. We were a party of 6 and stayed two nights. The kaiseki dinners were excellent, well presented, and the best meal in our 4 weeks in Japan.
Stayed 2 nights in May 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and tranquility!
The most amazing place to come and experience the real onsen culture. A charming town and wonderful service at the ryokan. The dinner was superb even if the local breakfast was a bit more challenging!
Stayed 1 night in Sep 2017
Thank you very much for your gracious comments and feedback! It was our pleasure to have welcomed you to Kinosaki Onsen and share our special town and ryokan with you :) We very much hope to be seeing you again in the future!!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!
Thank you for staying with Nishimuraya Honkan and visiting Kinosaki Onsen! We hope to see you again in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities and easy to access
The staffs are very polite and helpful starting from the introduction, foods are delicious and the honkan hot springs are very clean. Quiet room and the temperature is just right. The staff serving the meal explains details in every dish. Kimono and yukata are provided. Shuttle services and easy access. We all had a good experience.
Tatami
Kimono and yukata
Delicious food

10/10 Excellent

eileen, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most indulgent stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anatoly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An experience of a life time.
The ten course dinner, with the personal service in your room is a royal treat! They will dress you in Kimono and show you how everything need to be put on, as well as how to wear it. The hotel is a classic Japanese ryokan, and we highly recommend this experience

10/10 Excellent

Paul, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect traditional Japanese experience
Every member of staff is incredibly friendly, the food is absolutely amazing, the hotel itself is gorgeous, with a great onsen and outdoor garden. Definitely coming to visit again when we return to Japan.

10/10 Excellent

Alan , Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great traditional Japanese hotel with class
This is my second visit in two years. The service and food quality were simply superb.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Ryokan in an Onsen town
We very much enjoyed our stay at nishimuraya. From the welcoming staffs, tasting kaiseki dinner and traditional Japanese breakfast to the hotel onsen, everything was excellent. Having stayed in other ryokans before, one thing we really liked about nishimuraya was where the same staff served us throughout our entire stay. This made the entire experience even more personal. Definitely also try the nishimuraya sake, it's highly recommended!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
This was an amazing experience, the perfect way to end our trip to Japan. To get the full Japanese experience you must stay at a ryokan, and Nishimuraya was stellar. The staff, the cleanliness, the authenticity was all off the charts. Go, go, go!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel services is excellent. The food is delicate and fine.

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une expérience inoubliable du luxe Japonais
Extraordinaire. Le genre d’endroit qui se suffit à lui même et qui vaut plusieurs heures de train pour y passer la nuit.
Stayed 1 night in Jul 2023
Response from Nishimuraya Honkan on 2023/7/30
We are happy to hear you had a great stay at Nishmuraya Honkan and thank you very much for choosing our ryokan. We very much look forward to welcoming you back to Kinosaki Onsen in the future!

10/10 Excellent

masaru

Stayed 1 night in Jun 2023
Response from Nishimuraya Honkan on 2023/6/19
Thank you for your fantastic review! We're delighted that you enjoyed your stay! We appreciate your kind review and look forward to serving you again in the future.

2/10 Terrible

Gil yong

Stayed 2 nights in May 2023
Response from 西村屋本館 on 2023/6/7
이번 여행에 기노사키 온천 니시무라야 혼칸에 숙박해주셔서 대단히 감사합니다. 우선 손님에게 있어서 만족하실 수 있는 오모테나시를 못해드려서 대단히 죄송합니다. 괜찮으시다면 어떠한 점이 불편하셨고, 계선했으면 하는 부분이 있었는지에 대해서 말씀해 주실 수 있을까요. 다시 손님이 키노사에 오시고 니시무라야 혼칸에 숙박하시게 되실 경우 이번 숙박과는 다른 만족하실 수 있을 만한 오모테나시를 제공하기 위해 노력해나가는 니시무라야 혼칸이 되겠습니다.

10/10 Excellent

Ryo

Stayed 1 night in Oct 2022
Response from 西村屋本館 on 2022/10/14
西村屋本館庭をご利用いただきましてありがとうございます。満点のご評価いただき大変嬉しく思います。またのお越しを心よりお待ち申し上げております。西村屋本館

10/10 Excellent

TOMOKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊代が他のお宿より高く感じましたがそれに見合った最高のサービスでした。
Stayed 1 night in Aug 2022
Response from 西村屋本館 on 2022/8/14
この度は西村屋本館にご宿泊いただきまして誠にありがとうございました。ご投稿を拝読し、総体的にご満足いただけましたようで大変嬉しく思います。また機会がございましたら、是非お越しになってくださいませ。 従業員一同心よりお待ちしております。

10/10 Excellent

JUNKO

Stayed 1 night in May 2022
Response from 西村屋本館 on 2022/5/31
この度は西村屋本館にご宿泊いただきまして誠にありがとうございました。総体的にご満足いただけましたようで大変嬉しく思います。次回のご来館を、従業員一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from 西村屋本館 on 2022/5/31
この度のご宿泊、誠にありがとうございました。満点のご評価いただき大変嬉しく思います。またのお越しを心よりお待ち申し上げております。

10/10 Excellent

YUKO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
料理が美味しくて、設備や接客も申し分ない。 また行きたいと思える旅館
Stayed 1 night in May 2022

10/10 Excellent

Kazuki

Stayed 1 night in Dec 2021
Response from 西村屋本館 on 2022/1/1
この度は西村屋本館にてご宿泊いただきまして、誠にありがとうございました。 当館でのご滞在で非日常をお過ごしいただけましたら幸いでございます。 またのお越しをスタッフ一同、心よりお待ち申し上げます。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
さすが西村屋さん
さすが老舗と言われるほどの旅館でした。宿は古いですがサービスが行き届いていて、すごく素敵な日を過ごせました。 私が泊まった部屋は、部屋から庭に出ることが出来るのですが、他の人に庭から部屋の中まで見れてしまうので注意が必要です。あと、自販機が宿にないので購入していくことを勧めます。
Stayed 1 night in Nov 2021
Response from 西村屋本館 on 2022/1/1
Anonymous様 この度は数あるお宿の中から当館をお選びいただきまして、誠にありがとうございました。 口コミを拝読致しまして、ごゆっくりお寛ぎいただけたご様子を伺え、何よりでございます。 当館の日本庭園は皆様散策出来るようになっておりますので、何卒ご了承いただければと存じます。 また、2021年10月の西村屋本館リニューアル後は、ロビーラウンジにてフリードリンクとしてセルフでご利用頂けますので、ぜひご利用いただければ幸いでございます。 まだまだ肌寒さが続きますので、お体ご自愛下さいませ。 またのお越しをスタッフ一同、心よりお待ち申し上げます。

10/10 Excellent

AKIYOSHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの方の対応がみなさんとても良かったです。 夕食なしのプランでしたが、朝食は質も量も最高でした。 旅館内の温泉も良かったです。
Stayed 1 night in Jul 2021
Response from 西村屋本館 on 2021/7/27
この度は西村屋本館にご宿泊いただきまして、誠にありがとうございます。 口コミを拝読し、ご滞在に満足いただけたようで大変嬉しく思っております。これからも皆様に喜んでいただけるおもてなしをしていく所存でございます。 次回お越しの際には、ぜひ地元の食材を生かした夕食をお楽しみいただきたいと思います。またのお越しをお待ちしております。 西村屋本館

10/10 Excellent

wool121, 大阪市

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋はもちろん大浴場も常に綺麗でした。朝食は洋食と和食をいただきました。どちらも美味しかったですが、やはり和食の方が宿的にも推しなのか、品数など力が入っているように思います。迷うなら、和食がオススメです。妊娠後期に宿泊したのですが、帰りにお守りをくださいました。ホスピタリティに溢れた素敵なお宿です。価格的に気軽に泊まれないですが、機会があればまたぜひ泊まれたらと思います。
Stayed 2 nights in Jul 2020
Response from 西村屋本館 on 2020/8/1
この度は城崎温泉西村屋本館にご宿泊いただきまして、誠にありがとうございました。 また、ご感想を寄せて頂きまして誠に有難うございました。 これからもお客様にご満足頂けます様努めて参ります。次回城崎温泉にお越しの際は、お子様もご一緒にお越しくださいませ。スタッフ一同お待ちしております。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Hirohito

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

RIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
どちらの中居さんもとても気持ちのよい挨拶を交わしてくださいました。笑顔で挨拶してもらえると気分もいいものですね。　お料理も美味しかったです。ありがとうございました。
Stayed 1 night in Sep 2019

10/10 Excellent

Akemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
食事も美味しく接待良かったです。
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
文句の付けようがありません
何も問題がありません。 古い施設ですが大変清潔に保たれています。 素晴らしいサービスに老舗の誇りが感じられます。
Stayed 1 night in May 2019