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"Staff were smiles all the time. Food was great - both dinner and breakfast. Onsen was fine as it was not as crowded and noisy as in the other free Onsen places. Shuttle bus was ready to drive us to and from the town centre (at specific period in a day). Highly recommended. "

"This was our favorite place to stay on our whole trip in Japan. The breakfast was delicious and the whole family is kind. The room is spacious, quiet, clean, and well-designed. They also have great local Japanese products in their shop! We really enjoyed our stay. "

"Front staff were very helpful and resourceful! Room was clean and nice"

"Excellent customer service, great amenities. And traditional Japanese rooms where you sleep on the floor."

"My recent stay at SUMIHEI BETTEI TOKItoTOKI was a delightful experience, blending traditional Japanese elegance with modern luxury. The serene setting and beautifully designed rooms provided a perfect escape from the everyday hustle, while the onsen baths were a haven of relaxation. The staff’s exceptional service and attention to detail made the stay truly memorable. Dining at the hotel was a culinary highlight, showcasing exquisite local flavors and artistic presentation. Overall, SUMIHEI BETTEI TOKItoTOKI is not just a hotel, but a gateway to experiencing the charm and tranquility of Kinosaki Onsen. I left rejuvenated and look forward to returning."

"Staff was amazing, very kind and helpful. The room was very clean. The beds are on the floor in a traditional style, so be aware of that if you have any back issues. Would recommend to friends and family! "

"Great Japanese experience. Lovely room .. traditional style. Great location walk to everything .. station5 mins… onsens all easy access.. great stay."

"This was a family trip. We had an amazing stay at Oedo. Our room had a perfect view of the river. The onsen was clean and relaxing. However, our baby threw up on our bed and required us to replace the sheets and pillow. We were charged for the new sheets and pillow, but staff never collected the dirty sheets. So we placed them in the entry way. That was the only problem we had with service. We wish they collected the dirty sheets."

"Kinosaki was the best part to my trip, the owners were so friendly and pleasant! The guesthouse is well maintained with a very spacious, open, shared sleeping area on traditional Japanese futon which may not be to some people's tastes but it is a unique experience. You are provided with yukata, small towels, and a basket for your belongings, but you cannot purchase the onsen pass from the hostel; this is not a problem though as you can purchase the pass from any of the main onsens. Everything is very walkable, there is an 11:30 curfew though which is also of no issue to me as most places close by 11PM. "