Find Family Hotels in Townsville

"Amy on front desk was amazing ,nothing was a problem . I had a bad experience by a boy in unit throwing chunks of Ice down into pool when I was sunbaking.I let receptionist know and she was going to speak to unit occupants .Other than this it was amazing ."

"the only let down was pool was a bit outdated but the rooms were beautiful "

"Beautiful apartment and staff were friendly but so many people struggled to get in to reception as they have the door locked during open hours. I personally had to ring the out of hours number on the door to get them to push the button to unlock the door borh times we stayed. Other than that reception does have someone in there and the rest of check in is easy and the Appartments are lovely. "

"Always a great stay"

"Easy to find. Easy to park. Plenty of food options around. "

"Ok rooms Are Tired for The money"

"Be wary when handing over a cash security deposit. I checked out early before reception was open. Called them about the security deposit and they said they'd return the security deposit onto my card or bank transfer it. I flew out of Townsville thinking my security deposit would be refunded that day. I called them up after flying home to confirm the return of my security deposit. A different girl answered the phone & said they can't return cash. They would hold my money in a client account at the Motel for next time I come back & stay. They've gone against what they told me. Is this even legal? I'm not returning to Townsville. Was there briefly for a family funeral. I'm waiting on the manager to call me back and sort this out. They said she's busy with meetings and could take 3 days. I said I'd be calling tomorrow. Hopefully this should be sorted out."

"I stay at Rambutan regularly and enjoy"

"I have to say that i felt so unwelcoming here this time. Like i was a hassle to deal with.. Maybe as i was not dressed in finery. And had been rather flustered trying to find a place to park my motorhome so i could check in. They seemed to really struggle with the bare niceties. Like i was not up to their standards.. I Struggled bringing my luggage in. Yet not 1 person from staff offered to help. They literally just watched me fumble doors open with my hands full.. On my departure, i had requested a late check out when i booked. And asked if it had been granted or not.. but received no replies at all. So i was late checking out. Male staff member was much friendlier than the female and actually brought the luggage trolley up for me. I did ask for it . And again, they stood behind the desk and proceeded to watch me make a fool out of myself trying to get through the doors with an over loaded trolley.. A gentleman who walked in saw me and instantly helped me squeeze out of rhe lobby door"