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Reviews of Nemea Appart Hotel Concorde Toulouse Gare Matabiau

4 out of 5
Nemea Appart Hotel Concorde Toulouse Gare Matabiau
16, Boulevard Bonrepos, Toulouse, Haute-Garonne

Reviews

8.6

Excellent

Rating 10 - Excellent. 705 out of 1436 reviews" "
Rating 8 - Good. 530 out of 1436 reviews" "
Rating 6 - Okay. 136 out of 1436 reviews" "
Rating 4 - Poor. 41 out of 1436 reviews" "
Rating 2 - Terrible. 24 out of 1436 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Close to both city centre and transport links. Clean, comfortable and spacious with great views. Good value.
Stayed 1 night in Mar 2024

10/10 Excellent

GREGG

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room with comfortable bed. Very easy walk to train station. This is a good one.
Stayed 2 nights in Apr 2024

6/10 Okay

Crystal

Disliked: Amenities
This property is definitely not a 4 star property. The room was fine, very large especially by European standards. I used the laundry facilities but that made them smell worse than before I washed them. They do not service rooms, so no new towels, no extra toilet paper, etc. They also require you to take out your own trash, which is wild and something I’ve never had to do at any place I have stayed. They should advertise the lack of room refreshing. It is common now for it to only be upon request, but it is only happens here after 8 days.

10/10 Excellent

Egbert

Liked: Cleanliness, room comfort
Great stay !
Excellent apart Hotel. Large room, great to have a nespresso machine and a kettle. Very conveniently located opposite the train and coach station.
Stayed 1 night in Jan 2024

10/10 Excellent

RAMESH MOHAN, PALATINE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, clean and good size room, close to all tourist attractions.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brent

Stayed 1 night in Dec 2023

10/10 Excellent

Muriel

Liked: Cleanliness, room comfort
Great stay close to station and centre
Great stay in comfortable studio for two.
Stayed 1 night in Dec 2023

8/10 Good

Linda

Liked: Room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Jennifer A

Liked: Cleanliness
Disliked: Room comfort
Never Again
The staff was less than friendly and definitely not helpful. The 14-year-old breakfast consisted, prepackaged, pastries, and canned fruit along with scrambled eggs that were actually liquid. The bed was hard as a rock and the walls were paper thin. I could hear everything going on throughout the entire floor. From people going to the bathroom and showering to talking and yes, having sex!
Stayed 2 nights in Nov 2023

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
2 steps from the Toulouse Matabiau and so walkable, to all the sights and shopping; didn’t use transit once. I didn’t opt for breakfast so don’t know how it was , front desk people were unfriendly for the most part but other than that a very friendly city! Would defintiely reccomend as a solo travel destination to meet friends!
Stayed 3 nights in Oct 2023

10/10 Excellent

Tymoteusz

Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Christel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would highly recommend especially if you are travelling by train or bus. Metro is right there as well
Stayed 1 night in Oct 2023

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities
Located directly opposite Matabeau TGV/rail/Metro station so excellent transport links. Decent local restaurants and local groceries. Hotel breakfast at €14 a little expensive: the aforementioned local restaurants offer breakfast about €5 cheaper. Comfortable room - esp. bed - and proper bath/shower. Room has unusually plentiful plug sockets. Two negatives: bathroom has no shaver point and you don't get any tumblers in the bathroom for tooth washing. Summary: would use again.
Stayed 7 nights in Sep 2023

8/10 Good

Eleanor

Liked: Cleanliness, room comfort
Large, comfortable room, but not very welcoming.
A first-class hotel, but reception could have been friendlier. Also, the kitchen provided a coffee maker with no coffee and a hot water heater without a single tea-bag. Other 3- and 4-star hotels offered these amenities, plus bottled water, which Nemea AppartHotel did not.
Stayed 1 night in Sep 2023

6/10 Okay

Eric

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Room was fine but the staff when we arrived were very rude. We tried to check in early but all she would say was “3Pm”. Not once did she ever check with house keeping to see if our room was ready. Both women were unfriendly and unhelpful.
Stayed 3 nights in Aug 2023

2/10 Terrible

Jeffrey

Traveled with family
Disliked: Cleanliness, property conditions & facilities
First night was quiet. The gentleman that checked us in was lovely. 2nd night absolutely terrible we could hear footsteps, thumping, toilers flushing. We asked front desk to help us - no help at all!!! She got frustrated at me because I did not speak French. I am in your country for a World Cup event full of tourists, no respect at all and not helpful - I felt as though they looked down on me because I was not from there. Not happy with the customer service or overall experience at this hotel very disappointed
Stayed 2 nights in Sep 2023

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at the hotel, on arrival we were welcomed by very friendly and helpful staff, we found our room spotlessly clean, very comfy and spacious. Great location too opposite the train and bus station. We highly recommend.
Stayed 1 night in Sep 2023

2/10 Terrible

Tanya

Stayed 1 night in Sep 2023

8/10 Good

Georges

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay near the train station
Stayed 1 night in Aug 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property was very nicely renovated and room was VERY clean. Front desk staff needs to go to hospitality school as they were not warm or welcoming and made us feel like we were inconveniencing them by checking in. We’ve been travelling for three months and the first impression comes from the front desk staff, who were awful, including the manager who was standing right there. It’s a shame because the hotel rooms were great, location close to metro, and building quiet. Cleaning staff were very helpful and nice. They should be promoted to the front desk. That would have made for a much nicer check in.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Wayne

Disliked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, room comfort
Toulouse stay
Very good.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Stayed 1 night in Jun 2023

10/10 Excellent

Marek

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jimmy

Stayed 1 night in Jun 2023

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Room comfort
It would be very nice . The problem is the total lack of soundproofing. And the street in front of the windows is busy most of the night.
Stayed 1 night in May 2023

4/10 Poor

Sam

Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Jan 2023

6/10 Okay

Luigi

Liked: Amenities, property conditions & facilities
The room was very quiet and in good condition, spacious and all the necessaries. The mattress was decently supportive, but nothing exceptional and the cover was full of stains and hairs. A bit gross. Also, I'm allergic to dust and I noticed the air filter were not clean at all and I could smell the dust in the air. Not great. Overall it's ok.

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2022

4/10 Poor

Veronica

Disliked: Amenities, property conditions & facilities

6/10 Okay

Guenola

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room on itself with bathroom were both clean and tidy . My only concern is at the check in . I have been asked to pay for my room while it was already paid with Expedia . Then I requested an invoice with tax de séjour and parking separated . The communication was not clear enough . Nothing against the receptionist they try to do their job but when you get deliver the wrong information it is frustrating . Except this issue the hotel is well located with secure parking .
Stayed 3 nights in Oct 2022

10/10 Excellent

Joseph

Stayed 1 night in Sep 2022

10/10 Excellent

chiiming, coquitlam

Stayed 1 night in Sep 2022

8/10 Good

Mikhail, Bellevue

Liked: Amenities, property conditions & facilities
Stayed 24 nights in Aug 2022

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the best places we stayed in France. Too bad we were only there for just one night.
Stayed 1 night in Aug 2022

6/10 Okay

Cristel

Liked: Cleanliness, room comfort
3 ½ Stars Hotel
I wish they would disclose the parking fee prior to booking. It is $12 per day + taxes which came out to $16.xx also the remote inside the room has supposedly Netflix and what not and it did not work. The tv did NOT have those features. Bathtub is okay, the water temperature is messed up, you put warm and every 3 seconds extremely hot water comes out. Also, it seems like there is no housekeeping and i only received ONE tiny bottle of shampoo and ONE tiny soap for TWO adults which is ridiculous. Bedroom is good size and bedsheets were cleaner the first time. I reserved 3 different days. NO POOL. Wifi seems decent. Be ready to pay more taxes upon arrival. Around 4 euros per night.
Stayed 1 night in Aug 2022

10/10 Excellent

marilee

Liked: Cleanliness, room comfort
Bright & Clean & Friendly
I have stayed at this hotel at least 3 times before and find it a lovely place. It is clean and bright, the staff are always helpful. I usually get a studio room with a kitchen. This trip the weather was very hot, so the air conditioning was extremely appreciated. It is located right across from the train station and the bus to the airport and all of Toulouse is close enough to walk to, tho when the temperatures are this high learning how to use public transportation might be useful.
Stayed 3 nights in Jun 2022

6/10 Okay

Verified traveler

Liked: Cleanliness
Definitely not a 4-star hotel.
Hotel is close to train station and room size was ok. We booked for 3 nights, and they provided only 1 tiny face soap, and a half uses roll of toilet paper. Closet was a mess with bucket, mop, vacuum cleaner and ironing board, so I had to reorganize things to make space for hanging clothes; and hairdryer was missing. Kettle was not clean inside. The sliding door of the kitchen dropped down in the middle of the night and gave us a big shock. Chairs were very low and not suitable for working at desk. The air conditioner made a loud noise when set to low fan level. They could have made our stay more pleasant had they paid more attention to the details and provided a little more supplies.
Stayed 3 nights in May 2022

6/10 Okay

William

Stayed 2 nights in Apr 2022

10/10 Excellent

joe

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2022

8/10 Good

David

Business traveler
Liked: Cleanliness, room comfort
Decent hotel, ideal for station
Decent enough hotel, no coffee making facilities unless you upgrade which I think is just mean. Ideal if you need the station, but not much in the way of restaurants etc in the immediate area.
Stayed 2 nights in Apr 2022

10/10 Excellent

Edmund

Liked: Cleanliness, room comfort
Great location and room decor
Room decor was beautiful. Particularly impressed with the bathroom furniture and shower which was great.
Stayed 2 nights in Feb 2022

6/10 Okay

Dirk

Business traveler
Stayed 1 night in Nov 2021

6/10 Okay

Dirk

Business traveler
Disliked: Cleanliness
The room was smelling to sigarettes.
Stayed 1 night in Nov 2021

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2021

10/10 Excellent

Andy

Liked: Cleanliness, room comfort
Great centrally located hotel
We have stayed in many hotel rooms on this trip, but i would say this room was the best.
Stayed 1 night in Aug 2021
Response from Récepitionniste Ramla on 2021/9/28
Thank you

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness
Stains on sheets and towels. Communication was good though
Stayed 2 nights in Sep 2020

8/10 Good

Thata

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay when in TOULOUSE. Happy with service and proximity to all shops; restaurants; train stations. I’ll be back -)
Stayed 4 nights in Mar 2020