Dear Anonymous, We would like to thank you for your visit and for your review. We are sorry you had that feeling: all nationalities are welcome in our hotel, please accept our apologies. Best regards,

Sehr geehrte/r Falk,vielen Dank für das wundervolle Feedback zu Ihrer Urlaubserfahrung in unserem Occidental Torremolinos Playa; Kundenzufriedenheit ist unser Hauptbestreben und wir bedauern es zutiefst, dass wir Sie nicht in allen Bereichen vollständig überzeugen konnten.Wir finden es sehr schade, dass Sie sich bei uns nicht vollständig wohlgefühlt haben und Mängel fanden, die durch den Lauf der Zeit zu Stande kommen. Allerdings können wir Ihnen besten Gewissens versichern, dass alle unsere Räumlichkeiten ständig modernisiert und auf den neuesten Stand gebracht werden. Schade, dass Sie sich nicht direkt an unsere Rezeption gewandt haben, unsere Mitarbeiter sind stets bereit eine zufriedenstellende Lösung zu finden, wie zum Beispiel ein Zimmerwechsel.Wir danken Ihnen erneut dafür, Ihre Erfahrung bei uns geteilt zu haben und freuen uns darauf, Sie bald wieder begrüßen zu dürfen.Mit freundlichen Grüßen,Juan Antonio RomeroGuest Experience Manager

Chère Charlène,Nous apprécions énormément le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hôtel Occidental Torremolinos Playa. Nous nous efforçons de dépasser les attentes de nos clients et vos commentaires nous aideront dans cette démarche.Nous sommes navrés de lire que nos horaires d'entrée de l'hôtel ne furent pas à votre convenance.Vos remarque étant essentielles pour nous, nous allons bien sûr en tenir compte.Nous sommes cependant ravis que le confort simple de votre chambre ait su répondre à vos attentes.Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous. Bien à vous,Juan Antonio RomeroGuest Experience Manager

Sehr geehrte Rebekka,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Es freut uns außerordentlich, dass die Lage unseres Hotels sowie die unmittelbare Strandnähe Ihren Erwartungen entsprochen haben.Unser Team ist stolz darauf, Ihren Aufenthalt durch modernste Einrichtungen und hervorragenden Service bereichert zu haben. Dass Ihr Zimmer mit großem Balkon und Regendusche zu Ihrer Zufriedenheit war, ist für uns ebenso erfreulich wie Ihre positive Rückmeldung zum vielfältigen Frühstücksangebot und der Qualität der Speisen. Es ist unser Ziel, dass unsere Gäste die andalusische Gastronomie in allen Facetten genießen können.Die täglichen Unterhaltungsaktivitäten sind Teil unseres Engagements, für abwechslungsreiche Erlebnisse zu sorgen. Wir nehmen zur Kenntnis, dass die Automaten und das etwas versteckt liegende Fitnessstudio für Sie neutral waren, und hoffen, dass sie dennoch eine Bereicherung für Ihren Aufenthalt darstellten. Die sorgfältige Gestaltung unserer Anlage, einschließlich der Minigolfbahn, ist ein weiterer Aspekt, der unser Bestreben unterstreicht, eine Wohlfühlatmosphäre zu schaffen.Ihre Weiterempfehlung ist das größte Kompliment für uns und wir danken Ihnen herzlich dafür.Wir möchten Ihnen nochmals unseren Dank für diesen liebenswürdigen Bericht über unser Hotel aussprechen und freuen uns, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Juan Antonio RomeroGuest Experience Manager

Dear Othmane, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Juan Antonio RomeroGuest Experience Manager

Dear Guest,We appreciate that you took the time to share your experience with us.We regret to hear about the inconvenience you faced with the shower drain; please accept our sincere apologies for not meeting your service expectations. Our team is dedicated to addressing concerns swiftly, and we will reinforce our efforts to ensure such issues are rectified more efficiently in the future.We are, however, pleased to note your satisfaction with the room cleanliness, hotel condition, and amenities provided. Our goal is to offer a comfortable and enjoyable stay for all our guests, and we're glad that these aspects contributed positively to your experience at Occidental Torremolinos Playa.We hope to welcome you back. All the best.Juan Antonio RomeroGuest Experience Manager

Kære SeymaTak fordi du tog dig tiden til at dele din oplevelse fra Occidental Torremolinos PlayaVi beklager, hvis renligheden på din altan ikke mødte dine forventninger; dette er et område, vi løbende fokuserer på for at sikre vores gæsters fulde tilfredshed.Det er vidunderligt at vide, at du var tilfreds med vores omfattende morgenmadsbuffet og de rene, komfortable værelser med deres faciliteter. Vores personales tjenester har som mål at sikre, at hver gæst oplever et mindeværdigt ophold på Occidental Torremolinos Playa, og din anerkendelse af disse bestræbelser er højt værdsat.Vi håber at vi igen en anden gang får muligheden for at byde jer velkommen her på Occidental Torremolinos Playa.Juan Antonio RomeroGuest Experience Manager

Dear Paul,Thank you for your review.We do our best to create a quiet and relaxing environment for all our guests and regret if you were disturbed. Please do not hesitate to make us aware of any concerns during your stay, we are always happy to help.We hope to welcome you again in the future. Best regards,Juan Antonio RomeroGuest Experience Manager

Dear Assad,Thank you for your review.We understand from your review that apparently you were not properly informed about our hotel’s services prior to your arrival and would like to take the opportunity to inform you that a full description of our services is available online.We are pleased that, nevertheless, you had an enjoyable stay with us.We hope to welcome you again in the future. Best regards,Lucia NielsenGuest Experience Agent

Dear Guest,We appreciate that you took the time to share your experience with us.We regret to hear that our rooms did not fully meet your expectations and appreciate your candid observations. Nevertheless, we are constantly reviewing our offerings and facilities to provide an exceptional stay for all our guests.It brings us joy to know that you enjoyed the all-inclusive package and received amazing service from our bar staff. We are also pleased that the overall service provided by our team contributed positively to your experience with us. Rest assured, we will continue to deliver attentive and dedicated service to all our guests.We hope to welcome you back. All the best.Lucia NielsenGuest Experience Agent

Dear Maria,Thank you for your positive feedback.Your commendations on the cleanliness of our rooms and the quality of our amenities are truly appreciated and serve as a testament to the dedication of our housekeeping and facilities teams. We continuously strive to deliver an exceptional experience to all our guests, ensuring every aspect of their stay meets our high standards.It brings us immense pleasure to know you recognized and valued these efforts. We remain committed to maintaining these standards and hope to exceed your expectations in the future.We look forward to welcoming you back on a future occasion.Best regards,Juan Antonio RomeroGuest Experience Manager

Dear Ronald, Thank you very much for your kind feedback.Your commendation of our room cleanliness, hotel condition, and the quality of our service and amenities truly warm our hearts. It is a delight to learn that our efforts to provide a welcoming and pristine environment have been noticed. Your experience reflects the high standards we strive to uphold at Occidental Torremolinos Playa. We are especially proud of our attentive staff who are dedicated to making every guest's stay as comfortable and enjoyable as yours.Rest assured that your kind words will be shared with the team, as it serves as a wonderful encouragement to continue delivering exceptional service to our valued guests.We look forward to welcoming you back for another memorable experience.Best wishes,Juan Antonio RomeroGuest Experience Manager

Dear Catalin,We appreciate that you took the time to share your experience with us.We regret to hear that certain aspects of your stay did not meet your expectations. We take great pride in our hotel's presentation and cleanliness, and we are disheartened to learn that you found your room to be less than satisfactory. Please rest assured, our housekeeping standards are designed to ensure that every guest experiences a comfortable and clean environment during their stay.We are also concerned about your impression of the hotel's condition. Our maintenance team works diligently to keep the hotel premises in excellent shape, and we regret any oversights you may have encountered. On a positive note, we are pleased to know that you found our service and room amenities to be satisfactory. Our staff is committed to providing a high level of service to make our guests' stays as enjoyable as possible.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan Antonio RomeroGuest Experience Manager

Apreciada María Teresa,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Occidental Torremolinos Playa, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos complace saber que la limpieza de su habitación cumplió con sus expectativas y que la condición del hotel fue de su total agrado. Es un honor recibir una valoración tan alta en cuanto a nuestro servicio, lo que refleja el compromiso y la dedicación de nuestro equipo para ofrecer una experiencia excepcional.Ojalá pronto podamos nuevamente ofrecerle nuestros mejores servicios y atenciones. Un afectuoso saludo.Juan Antonio RomeroGuest Experience Manager

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you appreciated the spaciousness of your room and the variety of options at our buffet breakfast. It’s wonderful to know that our location right by the sea contributed to your enjoyable stay. Your recognition of the room cleanliness, overall hotel condition, service quality, and the room amenities is greatly appreciated by our dedicated team. We strive to ensure that each guest experience is as comfortable and pleasant as yours.The entire team look forward to welcoming you back for a future visit.Kind regards,Juan Antonio RomeroGuest Experience Manager

Dear Andrew,Thank you for your review.We have taken good note of your remarks on the dining experiences and are sorry to learn that we fell short of your culinary expectations on this occasion. We would like to take this opportunity to confirm that our Executive Chefs follow a two-week menu rotation that includes a wide range of both local and international delicacies to cater to all dietary requirements and please the most demanding palates. We regret that we could not satisfy your preferences and hope to provide you with a more satisfactory experience in the future.We look forward to welcoming you back. Best regards,Juan Antonio RomeroGuest Experience Manager