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Reviews of Old Mill Toronto

4 out of 5
Old Mill Toronto
9 Old Mill Road, Toronto, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 718 out of 1004 reviews" "
Rating 8 - Good. 198 out of 1004 reviews" "
Rating 6 - Okay. 53 out of 1004 reviews" "
Rating 4 - Poor. 19 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marjee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Would stay again!
Stayed 2 nights in Apr 2024

10/10 Excellent

vilnis

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a great quaint stylish property with a lot of character in a great neighborhood. They have plans to expand their restaurant and bar (currently closed - hence one star deducted) which will be great. Staff are all very efficient and polite. The building and rooms are beautiful and stylishly appointed.
Stayed 1 night in Apr 2024

6/10 Okay

Sarah

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
For the cost of one night stay, I found the property to be gorgeous but the rooms to be extremely out dated. We were there for the night of our wedding and asked for a packed or ketchup from room service, they charged us $15 just for a condiment to be delivered. Far to expensive for what you get
Stayed 1 night in Apr 2024

8/10 Good

Laura Jane

Liked: Cleanliness, staff & service
Waffle breakfast fantastic Coffee pods in room poor Old/no flavour Had to buy my own Lots of fond memories of Old Mill
Stayed 2 nights in Apr 2024

10/10 Excellent

MaryEllen, E. Falmouth

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the whole place. Best spa treatments best bartender great food. I will be staying here again. Doing renovations to make it even better.
Stayed 3 nights in Apr 2024

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time being away from the hustle of modern times. Such a relaxing stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We enjoyed our stay at the Old Mill Toronto. The bedroom was nice and big with a nice big comfortable bed, the bathroom was also nice and big with a jacuzzi type bath. I loved the old look and feel to this place, it was like being in my uncles house where you would get lost with weird corridors and multiple routes to get to the same destination. They didn't serve breakfast on the days we visited and we opted not to use room service but there was plenty of places walkable to eat. We had a curry one night up the road in Jane, 15 min walk though a nice neighbourhood and it was delicious. Car parking was in the multi story across the road that had a lift to street level where you had to cross the road to the hotel lobby. There is a Metro station next door to this hotel that was really convenient. No need to worry about buying a ticket as you can tap your contactless bank card on the ticket gate reader and it will charge you directly like back at home on the London Underground.
Stayed 3 nights in Apr 2024

10/10 Excellent

Thu Ha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in green line
Stayed 4 nights in Apr 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and surroundings. 😀
Stayed 1 night in Apr 2024

10/10 Excellent

Diann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clost to subway
Stayed 1 night in Apr 2024

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 1 night in Apr 2024

6/10 Okay

Meredith

Charming but needs an update in bathrooms and room furniture ( smells like it’s come from a musty basement).,
Stayed 5 nights in Mar 2024

10/10 Excellent

Holly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 1 night in Mar 2024
Response from c on 2024/4/1
Thank you for staying with us. I am glad you enjoyed your visit.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MT on 2024/3/28
Thank You for taking the time to post a review, we appreciate it. Have a great day!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was cute and cozy
Stayed 3 nights in Mar 2024
Response from c on 2024/3/29
Thank you for staying with us.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 2 nights in Mar 2024
Response from c on 2024/3/29
Thank you for staying with us.

10/10 Excellent

Sergei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sharming historical building, in a quet place but close and convinient to everything. Our upgraded room was very large and comfortable. Also liked exceptional customer service.
Stayed 3 nights in Mar 2024
Response from MT on 2024/3/28
Good Afternoon,You are very kind, We are happy to hear you had a comfortable stay with us and enjoyed the upgraded room. Thank you for acknowledging the exceptional customer service that our staff provided we will be sure to let them know it appreciated.We are looking forward to welcoming you back.Regards,Guest Services

10/10 Excellent

Julian

Stayed 1 night in Mar 2024

10/10 Excellent

Hélène

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We met up with a sister and husband who live across the street. They came over for a visit and our room was very co genial.
Stayed 2 nights in Mar 2024
Response from c on 2024/3/29
Thank you for staying with us.

8/10 Good

Shani

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Consistently Rude, condescending front desk staff. U welcoming to me (a woman of colour) and made no attempt to offer options or assistance for my 90 year old mother who was there for her 90 year birthday party! Just unapologetically told us to climb up a very steep and long ramp to get to the elevators. I observed our treatment being different from that given to other guests.
Stayed 2 nights in Mar 2024
Response from c on 2024/3/24
I wish to apologize for how you felt the service was during check in at the front desk. That is certainly not how a guest should feel when they arrive. Unfortunately our elevators are located in an inconvenient location for anyone with mobility issues.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Xue

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly and customer service is great
Stayed 1 night in Mar 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

dick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming!
Stayed 1 night in Mar 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience!
Stayed 1 night in Mar 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

4/10 Poor

AMANDA

It was dated, old. Bathrooms and common areas had seen better days. They need to renovate and modernize. Not worth the price.
Stayed 1 night in Mar 2024
Response from c on 2024/3/23
Thank you for your feedback. We are starting our renovations with the lobby and bar area starting in April 2024.

10/10 Excellent

G John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded in our room selection and the room was very nice, King sized bed, electric fireplace and a large bathroom (a Hockey team could have used!)
Stayed 2 nights in Mar 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Jean Pierre

Liked: Cleanliness, amenities, property conditions & facilities
Convenient , clean and well kept
Stayed 2 nights in Mar 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great quiet spot, handy to all my meetings and on subway,
Stayed 1 night in Mar 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from c on 2024/4/1
Thank you for staying with us. I am glad you enjoyed your visit.

10/10 Excellent

Carol

Stayed 2 nights in Mar 2024
Response from c on 2024/3/29
Thank you for staying with us.

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting. Very clean. Nice bar, but minimal servicesvgf No other food option only room service no food option a la carte. Daily “resort fee” is BS
Stayed 3 nights in Mar 2024
Response from c on 2024/3/23
Thank you for your feedback. We are just about to start a renovation to the bar including a new kitchen so we can have a greater selection of items on the menu for your next visit. The resort fee also includes free parking for our guests.

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet homey location.
Stayed 2 nights in Mar 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Gem. Dinner was fantastic
Stayed 2 nights in Mar 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Joline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!!
Stayed 1 night in Mar 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Old Mill Toronto Hotel on 2024/3/28
Thank you for the feedback.We hope to have you back at the Old Mill soon.Have a wonderful day!Guest Services

10/10 Excellent

Julian

Stayed 1 night in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Kristen

Liked: Cleanliness, amenities
Could have used a heads up on the parking/check-in procedure. But room was pleasant and comfy. The bar/food was excellent.
Stayed 1 night in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Lou

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Old Mill multiple times on work trips. The hotel has free parking and is right on the TTC line which makes it very convenient as i visit multiple customers. Being able to very easily use mass transit to head downtown one day while driving for out of town visits is perfect. Its a very walkable location as you can meander over to the humber river for a hike or bloor west village for your choice of dining. The rooms are large and comfortable. Staff is very pleasant and accommodating. Will definitely stay again and again.
Stayed 5 nights in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Johannes, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

6/10 Okay

susan

Business traveler
Liked: Cleanliness
Given the wrong room. It was smaller than the one booked. Restaurants were not open. Only room service. Need a car to get to restaurants for food.
Stayed 1 night in Feb 2024
Response from c on 2024/3/24
I apologize for the error in your room assignment. We are just about to start a restaurant renovation to add a full kitchen to address the food issues.

10/10 Excellent

Thompson

Liked: Cleanliness, staff & service, property conditions & facilities
One of my most favourite places to stay
Stayed 3 nights in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Meredith

Stayed 3 nights in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time at the Old Mill, the room was big and came with a jacuzzi tub ❤️. There was a restaurant and spa on-site. I had a Swedish massage, which I highly recommend! The restaurant food was amazing. The staff was friendly and on point. There was a dinner buffet on Saturday and brunch buffet on Sunday; both were superb. The restaurant meals are not included with the stay, but you definitely get value for your money. The only downfall was the room and place in general was dated. Also, I wish my stay was in the summer, so I could see the true beauty of the grounds. Aside from that, it was a restful and relaxing time. I would definitely come again.
Stayed 2 nights in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Very friendly
Stayed 1 night in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Frank

A very relaxing stay in a beautiful neighborhood in Toronto. Very close to subway would stay there again
Stayed 2 nights in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Paul, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

Jodi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with historic charm
Stayed 3 nights in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from c on 2024/3/23
Thank you for staying with us, I am glad you enjoyed your stay. Please come again.