"The staff was most welcoming, efficiant and helpful. The balcony with river view was wonderful. The complimentary bottle of wine in the room was special."
"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!).
He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water.
The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker.
Having to deal with this after a full day tiring trip was not really what we expected.
Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."
What are some of the best vacation home rentals in Torno?
Peso Village: This vacation home rental outside of Torno is located in the mountains and has an outdoor pool, a balcony, and a barbecue grill to put you at ease in your new surroundings. Kitchen amenities include a microwave, an espresso maker, and kitchenware. Kick off your shoes and enjoy yourself with a terrace and a garden. See all vacation rentals in Torno.
If I need to cancel my hotel reservation in Torno, will I receive a refund?
Yes! You'll find that most room reservations are fully refundable provided that you cancel before the accommodation's cancellation deadline, which is often 24 or 48 hours before your scheduled arrival. If you booked a non-refundable reservation, you might be able to cancel it and be given a refund within 24 hours of your booking. Filter your search by fully refundable to find flexible hotel deals in Torno.
Where can I learn more about changing or cancelling my trip to Torno?
What's the best boutique-style accommodation in Torno?
Casa de Juste - Lousada is a favorite inn with our travelers looking for a stylish accommodation, and features 7 guestrooms, a seasonal outdoor pool, and free breakfast. See all boutique hotels in Torno.
What's the best place to stay near Dr. Francisco de Sa Carneiro Airport (OPO)?
Travelers to Torno will find plenty to explore and enjoy. In Torno, there are 2 hotels and other accommodations to choose from. Find out more about Torno.
The hottest months are usually August and July with an average temp of 69°F, while the coldest months are February and January with an average of 48°F. The rainiest months in Torno are December, October, January, and November, with each month seeing an average of 8 inches of rainfall.
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