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Legends Casino Hotel的評分

3.5 out of 5
Legends Casino Hotel
580 Fort Rd, Toppenish, WA

評論

8.2

非常好

10 分，有夠讚；959 則評論中有 511 則" "
8 分，不錯哦；959 則評論中有 204 則" "
6 分，一般般；959 則評論中有 94 則" "
4 分，不太好；959 則評論中有 74 則" "
2 分，很糟糕；959 則評論中有 76 則" "

9.0/10

整潔度

8.2/10

員工素質

8.0/10

設施服務

9.0/10

住宿環境和硬體

8.4/10

環保程度

評論

6/10 一般般

BO

於 2023 年 9 月住了 1 晚
Kim 於 2023年9月29日回覆
Thank you for being our guest! We hope you choose to visit again soon.

10/10 有夠讚

Helen

家庭旅遊
Great stay. Casino is awesome. Varied and newer machines. Very pleasant staff. I was pleasantly surprised by some of the prior reviews - far exceeded my expectations. Huckleberry suite was perfect!
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Michael

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was big and clean kinda had a smell in the bathroom coming from drain but it was very nice my wife and I can't wait to go back by ourselves without the kids
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月15日回覆
Thank you for being our guest and sharing your experience. We hope you shared your concern about the drain with our team during your visit to allow us to make improvements. We look forward to seeing you again soon!

10/10 有夠讚

Toby Shannon，Burien

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a good time and plan on returning in the future.
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月15日回覆
Thank you! We look forward to your next visit.

6/10 一般般

James

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Room was clean and spacious. The staff were personable and effecient. Bed was okay. Dining options were limited. Think theme park food. Pizza, burgers...no fine dining
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月13日回覆
Thank you for being our guest and sharing your feedback.

8/10 不錯哦

Dale

喜歡：整潔度、員工素質和住宿環境和硬體
Lots of parking available, although not so much near the motel entrance. Safe area on the property, just not a great idea to be walking around off the property, esp. at night.
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月15日回覆
Thank you for being our guest and sharing your experience! We do offer complimentary valet for the convenience of our guests. We hope you choose to visit again soon.

10/10 有夠讚

Guadalupe

家庭旅遊
喜歡：設施服務
It’s nice to be greeted by the staff who remember who you.
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月13日回覆
Thank you for being our guest and sharing your experience! We look forward to your next visit!

8/10 不錯哦

Ronald

喜歡：整潔度、員工素質和住宿環境和硬體
need handle bars and chairs in all showers need paper schedule of hours of parts of the casino no smoking is good idea
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月13日回覆
Thank you for being our guest and sharing your feedback! We hope to see you again soon.

10/10 有夠讚

Katherine，Tucson

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Kim 於 2024年5月13日回覆
Thank you for being our guest!

10/10 有夠讚

Brianna

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Peacefil
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月9日回覆
Thank you! We hope to see you again soon.

10/10 有夠讚

Mark

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
We were pleasantly surprised at this facility! Very clean, very quiet and the restaurant food was very good! This is a completely non smoking hotel which is very nice for us!! Beds were very comfortable but needs softer pillows!! We would definitely stay again!!
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月9日回覆
Thank you for being our guest and sharing your experience! We look forward to your next visit.

10/10 有夠讚

Robert

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice clean and quiet
於 2024 年 5 月住了 2 晚
Kim 於 2024年5月7日回覆
Thank you for being our guest and sharing your experience! We hope to see you again soon.

4/10 不太好

Lauri

I was not able to check in and tried to give the room to another family member. I was not able to conract anyone ,anywhere to help.
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月9日回覆
Thank you for reaching out. Unfortunately, we are unable to provide much feedback via the public forum.

10/10 有夠讚

Norma L

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Es excelente
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月6日回覆
Thank you for being our guest! We hope to see you again soon.

10/10 有夠讚

Cynnamon

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Room was large and comfortable! All the staff was so kind and helpful! Dining options were amazing! So impressed! Thank you Legends!!
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月6日回覆
You are very welcome. Thank you for being our guest and sharing your experience! We look forward to your next visit.

10/10 有夠讚

Christine

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, spacious rooms, friendly staff
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月6日回覆
Thank you for being our guest and sharing your experience! We look forward to your next visit.

10/10 有夠讚

Warren

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved the atmosphere
於 2024 年 5 月住了 1 晚
Kim 於 2024年5月6日回覆
Thank you for being our guest and sharing your experience! We hope to see you again soon.

4/10 不太好

James

家庭旅遊
喜歡：住宿環境和硬體
不喜歡：整潔度、員工素質和設施服務
The room had dog crap in it, and no alcohol was allowed on the property, it did not say anything about that when booking the room!
於 2024 年 4 月住了 2 晚
Kim 於 2024年5月7日回覆
Thank you for being our guest! We only allow service animals in the hotel. While we show that you spoke with our team during your stay, it was regarding another matter. We hope our team was able to resolve any concerns.

4/10 不太好

Lizeth

喜歡：員工素質
不喜歡：整潔度
於 2024 年 4 月住了 1 晚
Kim 於 2024年5月6日回覆
Thank you for being our guest. We hope you shared your concerns with our team during your visit to allow us to improve your experience.

10/10 有夠讚

Brenda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very pleased with the accommodations.
於 2024 年 4 月住了 1 晚
Kim 於 2024年5月3日回覆
Thank you for being our guest and sharing your experience! We hope to see you again soon.

8/10 不錯哦

Jennifer

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
None
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月29日回覆
Thank you!

10/10 有夠讚

Magdalena

於 2024 年 4 月住了 1 晚
Kim 於 2024年4月30日回覆
Thank you for being our guest!

10/10 有夠讚

Cheryl

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月29日回覆
Thank you for being our guest!

10/10 有夠讚

robert

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely place!
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月29日回覆
Thank you for being our guest and sharing your experience! We hope to see you again soon.

10/10 有夠讚

Noel

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The security was nice and made me feel safe. Food court tables were dirty and i wiped my own table down as 6- 8 employees stood and watched.
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月29日回覆
Thank you for being our guest and sharing your experience! We're pleased to learn that your interaction with security was great, and we apologize for the food court tables. We've shared this experience with our food and beverage director. We hope to see you again soon.

8/10 不錯哦

Scott

喜歡：整潔度、員工素質和住宿環境和硬體
Best rates in the area.
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月26日回覆
Thank you! We look forward to seeing you again.

10/10 有夠讚

Myrla

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月25日回覆
Thank you for being our guest! We hope to see you again soon.

8/10 不錯哦

Patricia

喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Checking in was painful, and their card reader wasn’t working so I had to get cash out for their security deposit. Once I got into the room I was happy. The room was very clean and had a great layout and amenities.
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月22日回覆
Thank you for being our guest! We apologize for the challenges during check-in, and we appreciate that you shared your experience with us. We hope you choose to visit again soon.

8/10 不錯哦

Amanda

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Kim 於 2024年4月22日回覆
Thank you for being our guest!

4/10 不太好

Raquel

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
I was disappointed with the food for it being a buffet it was discusting . The pool was dirty. The shower in the pool area was broken so we couldnt even wash off after swimming. The room was half made up.
於 2024 年 4 月住了 2 晚
Kim 於 2024年4月22日回覆
Thank you for being our guest! We hope you shared your room and pool concerns with our team to allow us to make immediate improvements.

10/10 有夠讚

Brian

商務旅客
喜歡：員工素質和住宿環境和硬體
Clean, spacious rooms!
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月22日回覆
Thank you for being our guest! We look forward to your next visit.

8/10 不錯哦

Gregg，Concrete

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Kim 於 2024年4月22日回覆
Thank you for being our guest!

10/10 有夠讚

Robert

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Front desk staff was extremly friendly.
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月22日回覆
Thank you for being our guest and sharing your experience! We hope to see you again soon.

10/10 有夠讚

Jeannine

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The best part of the service is was security being able to unlock my vehicle when my key fob died. They were friendly and kind and unwilling to accept a tip. They saved me on a very important day and helped me keep my cool. Magical staff and I am grateful for them. I plan on staying here on every visit. Above and beyond. Oh, and the coffee bar beats Starbucks!
於 2024 年 4 月住了 2 晚
Kim 於 2024年4月18日回覆
Thank you for being our guest! We're glad security was able to assist, and we look forward to your next visit.

10/10 有夠讚

Britney

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月22日回覆
Thank you for being our guest!

10/10 有夠讚

Elvia

喜歡：整潔度、員工素質和住宿環境和硬體
The only thing I didn’t like about the place is the parking. It was hard to find a parking spot in the afternoon. The place have to have parking for the guest people.
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月17日回覆
Thank you for being our guest and sharing your experience. We have a vast parking field, and for the convenience of our guests, we offer complimentary valet parking as well. We hope you'll try it during your next visit.

4/10 不太好

Isabel

家庭旅遊
喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
1/3 Room was dirty and TV was not working, remote control was missing
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月16日回覆
Thank you for being our guest. We hope you shared your concerns with our team during your visit to allow us to improve your experience.

8/10 不錯哦

Laura

團體旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Great view, quiet, great outside space, excellent security. Nice newer room.
於 2024 年 4 月住了 2 晚
Kim 於 2024年4月16日回覆
Thank you for being our guest and sharing your experience! We look forward to your next visit.

4/10 不太好

Amy

商務旅客, 家庭旅遊
喜歡：整潔度和住宿環境和硬體
There was nothing wrong with my stay. I got a suite that had a separate bedroom and two bathrooms/showers. When we got to the room there were no towels or trash bags. I think they forgot to prep the room before my arrival. I called the front desk, and let them know I had nothing in the room when I got there and that I would appreciate it if they could bring up some towels washcloths bags and blankets; seemed like a normal request. The housekeeping gentleman who arrived gave me ONE TOWEL AND ONE BLANKET. I laughed and asked if this is all I get, he politely smiled and waved goodbye and left! Maybe a language barrier, but I did not get that impression. Definitely not worth the 150.
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月15日回覆
Thank you for being our guest, and we apologize both for the missed items during housekeeping's turnover of the room and the response. We've shared your experience with our directors. We hope you choose to visit again.

6/10 一般般

Pa

不喜歡：員工素質
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月16日回覆
Thank you for being our guest!

10/10 有夠讚

Cesar Rosales

喜歡：整潔度、員工素質和住宿環境和硬體
Todo bien
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月15日回覆
Thank you for being our guest! We hope to see you again soon.

8/10 不錯哦

Scott

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a fun time staying at the hotel and enjoying the amenities of the casino. The room was really nice. Very comfortable. Hotel staff seemed shorthanded during our stay but that really didn’t affect our time there.
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月15日回覆
Thank you for being our guest and sharing your experience! We are thrilled you had fun, and we hope to see you again soon.

10/10 有夠讚

Alex

於 2024 年 4 月住了 1 晚
Kim 於 2024年5月6日回覆
Thank you for being our guest! We hope to see you again soon.

10/10 有夠讚

Deborah

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月15日回覆
Thank you for being our guest! We hope to see you again soon.

6/10 一般般

Amy

喜歡：住宿環境和硬體
不喜歡：員工素質
Check in was not good. Waited an hour and a half after check in time for our room to be ready, and then when they sent us up, it still wasn’t ready. Finally got another room that was poorly cleaned.
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月15日回覆
Thank you for being our guest and sharing your experience! We apologize for the delay at check-in, and we hope you let our front desk team know about the room during your stay. We hope you choose to visit again.

4/10 不太好

Christine

團體旅遊
喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
Pros: room was clean and priced very low for the quality of the room. If yoi are attending a concert, the venue is small and you will have a good seat almost anywhere you sit. Cons: It seems to be an open secret that the customer service is your trade off here. After the concert we attended, there was a very large line for the elevators back up to the rooms (one of the 2 appeared to be out of order). I asked the front desk attendant where the stairs were located and was told they are only available for emergencies. I then realized they had removed (or maybe never installed) any signage labeling the stairways, so if there was an emergency we had no idea where to find them. After several more minutes in line the second elevator was pried open from the inside by several men and the people inside started to cheer and run out into the lobby. Apparently they had been trapped in the elevator for some time and had been ringing the emergency bell and screaming for help, with zero response from staff. The front desk staff and security podium staff (all within eyesight and earshot) did not bat an eye at any of this. The man behind us in line just laughed and said, yeah the rooms are cheap but the customer service is non-existant. We were planning to gamble later but being two women traveling on our own and seeing staff literally look the other way when guests were in distress, we choose to stay in our room. We will not be returning as we did not feel safe at this establishment.
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月16日回覆
Thank you for being our guest and joining us for a concert! We’re thrilled to learn that you enjoyed the show. Our elevators both passed a routine inspection earlier in the week. During your visit, one elevator did go down for approximately two hours. We delayed responding to your review as we checked in with the supervisors on duty to confirm that there were in fact no passengers were inside the malfunctioning elevator for any period of time. The group outside may have just been excited for the completion of the repair due to delays, and our vendor arrived within two hours to restart the lift.It is true that our stairwells are opened for emergencies only. Since one of our elevators remained operational, our on-site team made the decision to allow guests to return to their rooms via that elevator. We do appreciate your feedback, and we’ve shared it with our directors who will review the emergency stairwell criteria.Thank you again for being our guest, and we hope you will choose to visit again.

6/10 一般般

Lauren，Hampton

情侶出遊
喜歡：整潔度
We stayed there because we had tickets to a show at the event center in the hotel. The elevator broke after the show and the hotel doesn’t have stairs (only a flight that will set off a fire alarm, but none to access rooms if you didn’t want or couldn’t take the elevator). The wait for the elevator was long and I feel the lack of stairs is an issue. The hotel has you sign an agreement not to drink or smoke on the premises but at the concert there were many people around us drinking alcohol they had snuck in, because security wasn’t very detailed. People were openly smoking pot and the staff didn’t seem to notice or care and it was disappointing because, as you can imagine, people who are drunk and on drugs don’t care much about how their actions impact those around them. They were falling all over the place, loud, and rude. The seats that Legends sets up for events are connected to one another in clusters of three and people bouncing and moving and jumping around moves you and your seat significantly the entire time. I was glad to see the band but disappointed the event staff at the hotel don’t do more thorough searches or crowd control. Not everything was bad, but as you know a few bad experiences can overshadow an event. The food at the food court was good and reasonably priced, and the room was clean with coffee and complimentary water.
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月14日回覆
Thank you for being our guest and sharing your experience. We appreciate the feedback regarding the concert you attended, and we’ve shared it with our directors for planning future events. We hope you choose to join us for another event in the future.

8/10 不錯哦

Amber

情侶出遊
喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
This is a dry casino, which is important to know. We booked a suite and I arrived at 2:56 and was told it wasn’t ready yet. I inquired, as I thought check in was at 3. They said “check in starts at 3”. I watched several people get room keys and I was told to wait and should be within 30 minutes. My husband m’s foot was broken and this was a huge inconvenience to wait. We were there for a concert, and after one elevator had suddenly crashed down to the first floor scaring guests and was out of service. Very disorganized response from security. Wait staff at buffet was attentive and kind but food was limited.
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月14日回覆
Thank you for being our guest. We apologize for the delay at check-in. Unfortunately, the room type booked for your stay was unavailable due to late check-outs until a little later.We appreciate your feedback, and again we apologize for the inconvenience.

4/10 不太好

Silver

親子旅遊
不喜歡：員工素質和設施服務
Unfriendly staff.
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月14日回覆
Thank you for being our guest. We you shared your concerns with our team during your stay.

10/10 有夠讚

Janet

喜歡：整潔度、員工素質和住宿環境和硬體
Saw a concert, and staying at the hotel was very convenient. Had good meals at the food court and coffee bar. Very reasonably priced. Very friendly staff, and the room was huge. Great stay!
於 2024 年 4 月住了 1 晚
Kim 於 2024年4月14日回覆
Thank you for being our guest and sharing your experience! We look forward to your next visit.