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Reviews of Mercure Tokyo Haneda Airport

3 out of 5
Mercure Tokyo Haneda Airport
1 Chome-2-26 Haneda, Ota City, Tokyo, Tokyo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 91 out of 106 reviews" "
Rating 8 - Good. 11 out of 106 reviews" "
Rating 6 - Okay. 2 out of 106 reviews" "
Rating 4 - Poor. 1 out of 106 reviews" "
Rating 2 - Terrible. 1 out of 106 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Liked: Amenities
The staff were very welcoming and helpful. The room was comfortable with a nice view. The washroom in the lobby was superb. Only suggestions would be to have drinks and maybe snacks available at the bar during the day.
Stayed 1 night in May 2024

10/10 Excellent

Jerome

Great place to stay and really great service. Very nice rooms as well
Stayed 7 nights in May 2024

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alittle off the beaten path but traveling is so easy with the station at the end of the block. Absolutely beautiful room and service,
Stayed 5 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Parinushu

Traveled with family
Liked: Amenities
Not so many bus from terminal three Haneda Airport to the Hotel.
Stayed 1 night in May 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mohammad Karkon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in any way Loved and enjoyed the area, Easy access to the public transport very convenient Local eateries and supermarkets and convenient stores nearby
Stayed 4 nights in Apr 2024

8/10 Good

MASAYUKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new-gangled hotel chain far exceeding our expectations, it is simply elegant and comfortably set up, in very pleasing lighting and stylish carpeting throughout the place, will look for MERCURE hotels from now on 👍
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Great location and very friendly staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So thankful for this hotel! Our flight ended up being delayed a day and they were super accommodating. They provided us with another room just a few doors down on our floor and made us feel very welcome. The shuttle to the airport was great as well!
Stayed 1 night in Apr 2024

10/10 Excellent

Hermia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious. Our family of 4 fits comfortably. Close to Haneda Airport and hotel offer free shuttle. Staffs are very welcoming and informative.
Stayed 1 night in Apr 2024

10/10 Excellent

Albert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about property
Stayed 4 nights in Apr 2024

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the spacious room(s)
Stayed 2 nights in Apr 2024

10/10 Excellent

Ricardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use some laundry machines but it’s ok. One is down the street next to a park.
Stayed 6 nights in Apr 2024

8/10 Good

Cynthia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful. The only downside is that there aren't many restaurants or fast food places within walking distance. But it's a brief 3-minute walk from the train station. Super convenient. And the staff are great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ted

Stayed 1 night in Apr 2024

10/10 Excellent

Brayan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great staff was very hopeful in all situations and it wasn’t too far from Tokyo shibuya or shinjuku or even Yokohama so I think it’s a great place to stay for those areas specifically
Stayed 14 nights in Mar 2024

10/10 Excellent

Lisa, Bridgeman Downs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very stylish hotel. The reception staff were very helpful and allowed us to check in early plus giving us lots of information about the area around the hotel and the trains. The very quiet room was a good size with full-size couch, cold fridge, tea & coffee making facilities, comfortable king size bed and still room for repacking 3 suitcases. Lovely bathroom with walk-in wet room with separate shower and tub. Plenty of towels and accessories such as toothbrushes in case they were forgotten. It is a five minute walk to the train station. There is a shuttle bus to the airport. Very happy with our stay and would stay again if we are in Haneda.
Stayed 1 night in Mar 2024

10/10 Excellent

Diane

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were super clean and new. The staff were very friendly. Loved that they offered airport shuttle. The hotel itself was within walking distance to Otorii station and had several convenience stores right across the street. Would highly recommend, especially for any layovers through Haneda Airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Amenities, property conditions & facilities
Our room was so comfortable and the attention to detail and design gives hotel mercure a distinctive identity, while anticipating every need. Coffee was excellent and the airport shuttle was super convenient. Would definitely stay again and highly recommend to others.
Stayed 1 night in Mar 2024

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Internet was great. Breakfast was simple but good. Stayed twice and would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stacy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was only here for a night while traveling through Japan and wish my other hotels were like this one. Favorite part was the western breakfast and beautiful eating area.
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively luxurious, new, and very convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Sheila, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, breakfast & shuttle
Stayed 1 night in Feb 2024

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was sincere, courteous and conscientious. No need to change anything! Thank you!
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really great experience staying at Mercure for the first time. The room was spacious and clean and had all the amenities we needed. I want to put in a special mention to the two gentlemen that worked in the early morning on February 26th. My partner hurt his foot and was having a hard time walking and they noticed it right away and helped him push his luggage to the airport shuttle and the shuttle bus driver was also very helpful with our luggages and setting up seats that are closer to the door for us. I really appreciate the thoughtfulness in all the employees. Thank you for a great experience!
Stayed 1 night in Feb 2024

2/10 Terrible

Cychristi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible vacation experience thanks to this hotel . I picked this location because the site boasts that the reception speaks English . I asked to be charged for breakfast for my stay and extended my trip for two days at the desk. Everyday I went down for breakfast and they couldn’t find my name on the paper at the restaurant. The system didn’t update until the last two days . When I was able to eat . The other days the host wouldn’t let me eat . It was frustrating. Then found out the last day when I was in my hotel the receptionist only extended my stay by a day instead of two . I saw a high charge on my card and they wanted me to come down and charge my card again. . Felt like a misunderstanding or scam . So I left and stayed elsewhere the last day
Stayed 6 nights in Feb 2024

10/10 Excellent

Debby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure Tokyo Haneda Hotel was newly launched in Nov 23, so the facilities are all brand new. Room is spacious enough for a family of 4 with two young kids. Staff service was welcoming. We stayed for one night before we left Japan, free shuttle bus service was a plus especially we have early morning flight the other day which makes moving of children and large languages to airport much easier. Definitely recommended if you are looking for hotels near Haneda Airport.
Stayed 1 night in Feb 2024

8/10 Good

Maurine

Traveled with family
Liked: Amenities
Very clean, attentive, and more than adequate. Exceeds expectations down to the toiletries, turnover service and staff. Booked a one night stay and ended up booking again for a return flight for three days.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jennifer, Staten Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. As well the hotel was always neat and tidy. Food wise was another excellent experience. Would definitely come back to the hotel!
Stayed 7 nights in Feb 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean with a free breakfast and airport shuttle
Stayed 1 night in Feb 2024

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Train station is just 5 minutes away giving access to and from the airport and the greater Tokyo area. Airport shuttle service available in the mornings and evenings.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Toni

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

10/10 Excellent

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and facilities. Good price.
Stayed 1 night in Jan 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Easy for access to airport
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely! It was within minutes from the airport, the bed was comfortable, and with the shuttle- it was easy to get back to the airport.
Stayed 1 night in Jan 2024
Response from Mercure Tokyo Haneda Airport Guest Experience Team on 2024/1/17
Dear Melissa,Thank you for staying at Mercure Tokyo Haneda Airport.We are very pleased that you took time out of your busy schedule to post this review. We are very happy to hear that you were satisfied during your stay with us. Our entire staff is sincerely happy to hear that our rooms and services met your expectations.We will continue to strive to improve our services to provide a pleasant stay for our guests. We sincerely look forward to serving you again. If you have any questions or requests, please do not hesitate to let us know.Once again, thank you very much for your valuable feedback.

10/10 Excellent

Toni

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Mercure Tokyo Haneda Airport Guest Experience Team on 2024/1/17
Dear Toni,Thank you for staying at Mercure Tokyo Haneda Airport.We are very happy to hear that you were satisfied during your stay with us.Our entire staff is sincerely happy to hear that our rooms and services met your expectations.We sincerely look forward to serving you again. If you have any questions or requests, please do not hesitate to let us know.Once again, thank you very much for your valuable feedback.

10/10 Excellent

Jorge

Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful and accommodating staff! They had wonderful communication, helping us with many matters including shuttle and directions, sitting luggage and recovering a lost necklace
Stayed 1 night in Jan 2024
Response from Mercure Tokyo Haneda Airport Guest Experience Team on 2024/1/17
Dear Peter,Thank you for staying at Mercure Tokyo Haneda Airport.We are very pleased that you took time out of your busy schedule to post this review. We are very happy to hear that you were satisfied during your stay with us. Our entire staff is sincerely happy to hear that our rooms and services met your expectations.We will continue to strive to improve our services to provide a pleasant stay for our guests. We sincerely look forward to serving you again. If you have any questions or requests, please do not hesitate to let us know.Once again, thank you very much for your valuable feedback.

10/10 Excellent

Kazuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to a much delayed flight at Haneda airport, my arrival at the hotel was also late. But a shuttle bus drive and stuff at the hotel were very nice and the room was very nice;
Stayed 1 night in Jan 2024
Response from メルキュール東京羽田エアポート ゲスト エクスペリエンス チーム on 2024/1/17
Kazuko様この度は、メルキュール東京羽田エアポートにご宿泊いただき誠にありがとうございます。また、お忙しい中、レビューを投稿いただき、誠に嬉しく存じます。ご滞在中にご満足いただけたようで、私たちも大変嬉しく思っております。お部屋やサービスがお客様の期待に添えたことをうかがえ、スタッフ一同、心より嬉しく思っております。今後もお客様にとって快適な滞在を提供できるよう、サービス向上に努めてまいります。またのご利用を心よりお待ちしております。何かご質問やご要望がございましたら、お気軽にお知らせください。改めて、貴重なご意見をお寄せいただき、誠にありがとうございます。

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and luxurious property
Stayed 1 night in Jan 2024
Response from Mercure Tokyo Haneda Airport Guest Experience Team on 2024/1/17
Dear Sean,Thank you for staying at Mercure Tokyo Haneda Airport.We are very pleased that you took time out of your busy schedule to post this review. We are very happy to hear that you were satisfied during your stay with us. Our entire staff is sincerely happy to hear that our rooms and services met your expectations.We will continue to strive to improve our services to provide a pleasant stay for our guests. We sincerely look forward to serving you again. If you have any questions or requests, please do not hesitate to let us know.Once again, thank you very much for your valuable feedback.

10/10 Excellent

Akhilesh, Forest Hills

Stayed 1 night in Dec 2023
Response from Mercure Tokyo Haneda Airport Guest Experience Team on 2024/1/17
Dear Akhilesh,Thank you for staying at Mercure Tokyo Haneda Airport.We are very happy to hear that you were satisfied during your stay with us.Our entire staff is sincerely happy to hear that our rooms and services met your expectations.We sincerely look forward to serving you again. If you have any questions or requests, please do not hesitate to let us know.Once again, thank you very much for your valuable feedback.

10/10 Excellent

Shinya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
施設が新しく、清潔な上に掃除も行き届いていました。また、スタッフの応対がとても丁寧でした。
Stayed 1 night in May 2024

10/10 Excellent

Megumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方が親切でとても感じが良かったです。
Stayed 1 night in Apr 2024