Beach/ocean view
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Reviews of Hotel Casa Cielo

3.5 out of 5
Hotel Casa Cielo
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 41 reviews" "
Rating 8 - Good. 10 out of 41 reviews" "
Rating 6 - Okay. 3 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Stayed 4 nights in Jan 2024

10/10 Excellent

emilie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Wonderful four day syay! Highly recommend!
Stayed 4 nights in Nov 2023

10/10 Excellent

Wes

Stayed 2 nights in Jun 2023

10/10 Excellent

Liselotte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything
So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Stayed 5 nights in Mar 2023

10/10 Excellent

Gavin

Traveled with partner
Liked: Cleanliness, staff & service
We really enjoyed the property would recommend and return ourselves.
Stayed 2 nights in Mar 2023
Response from Casa Cielo on 2023/3/12
It was our pleasure to host you in Casa Cielo. Thanks!

10/10 Excellent

ANA, Ardmore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)
Response from Casa Cielo on 2023/3/12
It was our pleasure to have you as guests. Thank you for your comments!!!

8/10 Good

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really pretty and staff is extremely nice and helpful. our bed was comfortable and breakfast and coffee were great! Our room smelled a little like sewer but we understand that the hotel is the middle of nowhere and it can happen. They provide air freshner and it workout great. We had to change our reservation and although it is impossible to reach them by phone they are very responsive to emails. Highly recommend!!!
Stayed 1 night in Feb 2022

10/10 Excellent

Veronica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location got us there… beachfront in a small town away from the crowds. The staff and comfortable room and common space made it a home away from home. Thanks for a lovely getaway!
Stayed 7 nights in Jan 2022
Response from Walter on 2022/1/31
Thanks for your review! We hope to see you back here again soon

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was a bit hard to find in the dark, but place lovely, rooms were clean, (bed was a bit hard for my taste), food, drinks and dining room were Great. The view was awesome.
Stayed 1 night in Dec 2021
Response from Walter on 2022/1/31
Thank you for taking the time to provide us with your feedback on your experience! We hope to see you back here really soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo y excelente trato del personal.
Stayed 1 night in Sep 2021

6/10 Okay

Ana Lilia

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is right on the gorgeous beach. However, the lounge chairs are in a very poor state and that is where you spend most of your time so they should really be renewed. Aside from that the property is great!
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel /casa is well located to the town and is on the beach. We found the food to be good and coffee was made first thing. The bed was great..and had great sleeps. Not usual to find a great bed. The hotel is boutique which we enjoy.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Unreliable internet on property and in town.
Stayed 2 nights in Sep 2020

10/10 Excellent

April

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Beautiful and perfect place to stay.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing for both its location and for the excellent service. This is highly recommended for total disconnection of the world. The food is awesome. Don't lose the chance to stay at the best place in El Cuyo with a very nice boutique hotel. Walters personal attention is basic for the wellbeing at Cielo.
Stayed 2 nights in Dec 2019
Response from LA CASA CIELO on 2019/12/23
Thanks a lot! We wait for you soon!

10/10 Excellent

Jose Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una gran vista. Personal muy amable. Excelente regadera
Stayed 1 night in Apr 2024

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Bernardo Javier

Liked: Property conditions & facilities
Muy bien ubicada Frente a la playa. Instalaciones y staff súper amables.
Stayed 3 nights in Oct 2023
Response from WALLY on 2023/10/17
Muchas gracias por tus comentarios Bernardo. Esperamos tenerlos nuevamente en la casa. Saludos

10/10 Excellent

Luis Jesus Loria, PLAYA DEL CARMEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención un trato de 100
Stayed 1 night in Sep 2023
Response from WALLY on 2023/10/17
MUCHAS GRACIAS POR SUS COMENTARIOS!!

10/10 Excellent

JORGE

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Frente al mar
Stayed 2 nights in Jul 2023

8/10 Good

Laura

Stayed 3 nights in Dec 2022

10/10 Excellent

Juan Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Casa Cielo on 2022/9/20
Un placer haberlos tenido como huéspedes. Esperamos verlos de nuevo pronto!

10/10 Excellent

karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El mejor lugar para una escapada
Excelente lugar para ir a descansar unos días, el personal es súper amable y cuentan con servicio de bar y alimentos en la alberca. Una vista espectacular!!
Stayed 2 nights in Nov 2021

8/10 Good

Alejandro

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De los mejores hoteles de el Cuyo
Stayed 1 night in Nov 2021

6/10 Okay

Jose

Stayed 2 nights in Jul 2021

10/10 Excellent

Sissela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Casa Cielo was better than I expected. And my expectations were high. The staff was really helpful, the location was great, the hotel was clean and pretty and with an amazing view of the beach. There were a lot of nice places around the hotel to chill out: a roof top terrace, balcony, lounge chairs and more. The only thing missing was a hammock. But all in all, as close to paradise as one can get. I can highly recommend Casa Cielo.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si lo que buscas es estar en completa paz y desconectarte de todo, esta es tu elección por mucho. Todos son amables y cordiales. Excelentes habitaciones, alimentos y amenidades. Cuida El Cuyo.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
EXCELENTE LUGAR, MUY PRIVADO Y TRANQUILO. TUVE LA MALA FORTUNA DE UN SERVICIO MUY LENTO EN TEMA DE BEBIDAS. DE AHÍ EN FUERA TODO EXCELENTE.
Stayed 1 night in Jun 2021

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frente al mar y cerca del centro de la ciudad.
Amplia habitación, muy cómoda cama y sábanas, baño muy amplio, dos lavabos, regadera con buena presión de agua, balcón con mesita y sillas, todo muy limpio, sin tv. La zona de alberca agradable para descansar y frente al mar. Ojo, no aceptan niños y eso no estaba muy claro en las indicaciones de hotels.com.
Estacionamiento
Restaurante y bar
Alberca con acceso al mar
Pequeño jacuzzi junto a la alberca.
Stayed 1 night in May 2021
Response from Manager on 2021/5/19
muchas gracias, Alejandro por tus recomendación nos alegra que te guste el hotel y seremos mas específicos en hoteles.com.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Enrique

Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención, nos sentimos muy apapachadas por todo el personal.
Stayed 1 night in Apr 2021

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ojo con lo que se ofrece
Todo estuvo muy bien e excepción de la información que aparece en su pagina, me ofrecieron una habitación con dos camas king size , terraza privada y vista al mar , y este hotel no cuenta conn ese tipo de habitaciones me tuvieron que dar una con una sola cama King size lo cual represento un problema para mi. La atencion y servicio del personal del hotel excelente.
Stayed 2 nights in Jan 2021

8/10 Good

Denisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin duda regreso
Excelente experiencia. El servicio, la comida, la disposición de servicio de todo el equipo
Stayed 3 nights in Nov 2020
Response from Manager on 2020/12/19
Muchas gracias por sus comentarios!!!

8/10 Good

Ana Karina

Liked: Cleanliness, property conditions & facilities, room comfort
bueno
El hotel está perfecto para poder descansar, la atención es buena. Solo hay 3 puntos, la alberca no estaba en uso porque la estaban limpiando. Les comenté que era mi cumpleaños y no hicieron nada especial, en otros hoteles que me hospedado siempre me han dado algún detalle (viajo cada año en estas fechas) como pastel, alguna bebida en cortesía etc. Ellos nada. Cuando quisimos por nuestra parte pedirlo no tenían. :/ Y también, como tal el desayuno no está incluido solo es pan y fruta. Deberían ponerlo como desayuno continental. No nos quisieron poner las amacas tampoco. La verdad la actitud del encargado súper rara. La del que nos recibió y nos despidió que era como el gerente muy bien. El hotel es súper bonito y bien cuidado, creo faltan los detalles del management. Tal vez por eso se considera un hotel de 3.5 estrellas. Es súper importante la atención al huesped. Los detalles son súper importantes para hacer un buen hotel. Pero el hotel como tal en cuanto a infraestructura súper bien.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Una delicia un salón estancia muy agradable y relajado...
Stayed 1 night in Nov 2019
Response from LA CASA CIELO on 2019/12/23
Muchas Gracias! Los esperamos pronto!