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Hotel Chichen Itza

3.5 star property
Family-friendly hotel with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Chichen Itza

Experience the warm and inviting lobby, featuring a central fountain, traditional statues, and a vintage carriage, surrounded by lush greenery and exposed wooden beams.
Experience the unique architecture and welcoming atmosphere of this hotel, featuring a bar and lush greenery.
Relax by the pool surrounded by lush greenery and comfortable seating.
Classic design with a large bed, desk, and window offering a view of the surrounding greenery.
Explore the rugged terrain of a dense forest, where off-road adventures await.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Room service
  • Housekeeping

Room options

View all photos for Standard Double Room, Garden View, Poolside

1 bedroom, individually furnished, desk, iron/ironing board

Standard Double Room, Garden View, Poolside

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Separate bedroom
Private bathroom
Coffee/tea maker
Daily housekeeping
  • 9.67 Ping (32 square meters)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View | 1 bedroom, individually furnished, desk, iron/ironing board

Superior Room, Patio, Pool View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Separate bedroom
Private bathroom
Shower/tub combination
Free bottled water
  • 9.67 Ping (32 square meters)
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 3 min drive - 2.5 km
  • Pyramid of Kukulkan - 7 min drive - 2.9 km
  • Court of the Thousand Columns - 7 min drive - 2.9 km
  • Cenote Ik kil - 7 min drive - 7.5 km
  • Cenote Sagrado - 8 min drive - 2.9 km

Getting around

  • Mérida International Airport (MID) - 108 min drive

Restaurants

  • ‪Restaurant Sac-Beh - ‬15 min walk
  • ‪Oxtun - ‬2 min drive
  • ‪Pueblo Maya - ‬4 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Las Mestizas - ‬1 min walk

About this property

Hotel Chichen Itza

Family-friendly hotel near Pyramid of Kukulkan
Located close to Cenote Sagrado and Grutas de Balankanché, Hotel Chichen Itza provides free full breakfast, a poolside bar, and a terrace. The on-site restaurant, LOS ARCOS, offers breakfast, lunch, and dinner. Free WiFi in public areas is available to all guests, along with a garden and laundry facilities.
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • A porter/bellhop, a banquet hall, and multilingual staff
  • Smoke-free premises, a 24-hour front desk, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms are individually furnished, and offer comforts such as air conditioning.
More conveniences in all rooms include:
  • Tubs or showers and free toiletries
  • 29-inch LED TVs with cable channels
  • Balconies, childcare services, and coffee/tea makers

Languages

English, Italian, Spanish

Similar properties

Exterior

HOTEL PUERTA CHICHEN

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 64 reviews
The price is NT$2,049
NT$2,480 total
includes taxes & fees
Jul 18 - Jul 19
HOTEL PUERTA CHICHEN

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LOS ARCOS

Things to do

  • Outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Towels provided

Entertainment

  • 29-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 450 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

Does Hotel Chichen Itza have a pool?

Yes, this property has an outdoor pool.

Is Hotel Chichen Itza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Chichen Itza?

Self parking is free at this property.

What time is check-in at Hotel Chichen Itza?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Chichen Itza?

Check-out is at noon. Late check-out is available for MXN 450 (subject to availability).

Where is Hotel Chichen Itza located?

This family-friendly Tinum hotel is located near a boardwalk/promenade, within 2 mi (3 km) of Pyramid of Kukulkan, Court of the Thousand Columns, and Cenote Sagrado. Grutas de Balankanché and Plataforma de las Águilas y los Jaguares are also within 2 mi (3 km).

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Hotel Chichen Itza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 361 out of 759 reviews
Rating 8 - Good. 274 out of 759 reviews
Rating 6 - Okay. 94 out of 759 reviews
Rating 4 - Poor. 20 out of 759 reviews
Rating 2 - Terrible. 10 out of 759 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Murtuza Badshah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay
Stayed 1 night in Apr 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with friendly staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. Located in the heart of the town. Close to Chichen Itzá. Definitely recommend staying here.
Stayed 1 night in Mar 2025

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Thanks!
Stayed 1 night in May 2025

10/10 Excellent

William R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property, Great Location

Beautiful property, rooms were nice and clean. Excellent location for going to the Chichen Itza site when it first opens (which is an excellent idea!)
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for an early start to enter Chichen Itza before all the buses show up.
Stayed 1 night in Jan 2025

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.
Stayed 1 night in Mar 2025

6/10 Okay

Joanna

Perfect adequate for what we needed
Stayed 2 nights in Feb 2025

6/10 Okay

Mariana

Liked: Cleanliness, staff & service, amenities
Nice for a roadside hotel
Stayed 1 night in Oct 2024

6/10 Okay

Catherine

Disliked: Amenities, property conditions & facilities
Was ok.

10/10 Excellent

Krishneel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in May 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Good option closest to Chichen Itza.
Stayed 1 night in Jul 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t wait to come back again one day! The staff was amazing, Jose at the front desk was so helpful. The included breakfast was tasty. You could walk to Chichén Itzá pyramids from the hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Claus

Liked: Cleanliness, staff & service
Very friendly staff. Helpful with rooms and trip to Chichen Itza. Rooms are basic and breakfast is very basic
Stayed 1 night in Oct 2024

10/10 Excellent

Mahealani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and convenient location for everything we needed to do in the area.
Stayed 1 night in Jul 2023

10/10 Excellent

SILVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay, people are very friendly. Food at the restaurant was delicious!
Stayed 1 night in Jun 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, quiet location, close to Chichen Itzá archeological site
Stayed 1 night in Mar 2023

10/10 Excellent

Veronica R

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & great service
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly and helpful!
Stayed 2 nights in Apr 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Summer 2024

We only stayed one night but we really enjoyed the restaurant and the pool. Friendly staff and clean rooms.
Stayed 1 night in Jun 2024

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very nice Hotel that on my next trip I will recommend it to my family and friends, special the people who works there very nice people.
Stayed 2 nights in Jun 2023

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and unique place to stay. Exotic and warming. We stayed here during the hurricane coming by the town. Staff kept us comfortable. Will be staying here in future to explore the town more.
Stayed 1 night in Jul 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to chichen itza. We walked twice in one day in the morning and at night time to see the lights show. The breakfast was really good which was included.
Stayed 2 nights in Jun 2024

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
This hotelgets a mixed review. The place has helpful friendly front desk staff, a great outdoor breakfast service, and a nice view of a central pool and garden (accompanied by chorus of forest birds each evening). We were able to get easy taxi transport to the ruins site. The rooms are generally nice but a bit dark and damp, so check options once your arrive. There is an onsite restaurant (apart from the breakfast service) that serves bland tasteless food, but you can explore other restaurants along the stretch of road that it is on.
Stayed 1 night in Jan 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place. Love it! All of their staff is friendly and helpful. Their breakfast was great! Not to mention dinner, it was also great. Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.
Stayed 1 night in Jul 2024