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Hotel Chichen Itza

3.5 star property
Family-friendly hotel with free breakfast and a 24-hour front desk

Choose dates to view prices

Hotel Chichen Itza, surrounded by Mayan history, offers a warm full breakfast daily. Guests can enjoy drinks at the poolside bar, dine at the restaurant after visiting Grutas de Balankanché caves, and relax in the lush garden. Free WiFi keeps everyone connected.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View | Individually furnished, desk, iron/ironing board, bed sheets

Superior Room, Patio, Pool View

7.6 out of 10
Good
(4 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Private bathroom
Shower/tub combination
Coffee/tea maker
Minibar
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, bed sheets

Standard Double Room, Garden View, Poolside

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Private bathroom
Coffee/tea maker
Daily housekeeping
Desk
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751

What's nearby

  • Ball Courts - 5 min walk - 0.4 km
  • Pre-Hispanic City of Chichen-Itza - 7 min drive - 2.5 km
  • Pyramid of Kukulkan - 11 min drive - 2.9 km
  • Court of the Thousand Columns - 11 min drive - 2.9 km
  • Cenote Ik kil - 13 min drive - 7.1 km

Getting around

  • Mérida International Airport (MID) - 99 min drive

Restaurants

  • ‪Taco Maya - ‬3 min drive
  • ‪sac be h - ‬15 min walk
  • ‪Pueblo Maya - ‬4 min walk
  • ‪Chilam Balam - ‬14 min walk
  • ‪Hacienda Xaybe'h D'Camara - ‬2 min walk

About this property

Hotel Chichen Itza

Family-friendly hotel near Pyramid of Kukulkan
Located close to Court of the Thousand Columns, Hotel Chichen Itza provides free full breakfast, a poolside bar, and a terrace. The on-site restaurant, LOS ARCOS, offers breakfast, lunch, and dinner. Free WiFi in public areas is available to all guests, along with a garden and laundry facilities.
You'll also find perks like:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • A 24-hour front desk, luggage storage, and a front-desk safe
  • Tour/ticket assistance, concierge services, and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms are individually furnished, and offer comforts such as air conditioning.
More conveniences in all rooms include:
  • Tubs or showers and free toiletries
  • 29-inch LED TVs with cable channels
  • Balconies, childcare services, and coffee/tea makers

Similar properties

3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Mayaland Hotel & Bungalows
  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 1,002 reviews
The price is NT$4,688
NT$5,672 total
includes taxes & fees
Nov 22 - Nov 23
Mayaland Hotel & Bungalows

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LOS ARCOS

Things to do

  • Outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Towels provided

Entertainment

  • 29-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 450 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

Does Hotel Chichen Itza have a pool?

Yes, this property has an outdoor pool.

Is Hotel Chichen Itza pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Chichen Itza?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Chichen Itza?

Check-out is at noon. Late check-out is available for MXN 450 (subject to availability).

Where is Hotel Chichen Itza located?

This family-friendly Tinum hotel is located near a boardwalk/promenade, within 2 mi (3 km) of Pyramid of Kukulkan and Court of the Thousand Columns. Cenote Ik kil and Gran Juego de Pelota are also within 9 mi (15 km).

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Reviews

Hotel Chichen Itza Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.8

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 374 out of 774 reviews
Rating 8 - Good. 275 out of 774 reviews
Rating 6 - Okay. 94 out of 774 reviews
Rating 4 - Poor. 20 out of 774 reviews
Rating 2 - Terrible. 11 out of 774 reviews

Reviews

10/10 Excellent

Shahid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very close to chichen itza
Stayed 1 night in Sep 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually the property was in renovation and they took us to their parent company, hotel Mayaland; which was a huge upgrade as Mayaland is one of the oldest 1st class hotels on the area. It was great and the property and service was amazing. I would recommen Mayaland instead and we were lucky to be there paying a considerable lower rate 😁
Stayed 2 nights in Nov 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel, but due to electrical issues they moved us to their sister hotel that is located in the Chichen Itza property. The hotel was wonderful and the staff we fantastic. The restaurant was excellent, I highly recommend the Cochinita Pibil, it was excellent.
Stayed 2 nights in Sep 2025

10/10 Excellent

Murtuza Badshah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay
Stayed 1 night in Apr 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with friendly staff.
Stayed 1 night in Apr 2025

10/10 Excellent

rakesh

We got to the hotel and they had no electricity. It was no problem they have a sister property the Mayaland and had a room ready for us there at no additional cost. I have to say it was extraordinary and if we ever go back i would consider staying there again.
Stayed 1 night in Aug 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love!!

Gorgeous hotel with friendly employees, adorable stray dogs fed by guests, authentic and delicious food, and a fantastic courtyard and outside pool area (with swing!)
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. Located in the heart of the town. Close to Chichen Itzá. Definitely recommend staying here.
Stayed 1 night in Mar 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for an early start to enter Chichen Itza before all the buses show up.
Stayed 1 night in Jan 2025

10/10 Excellent

William R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property, Great Location

Beautiful property, rooms were nice and clean. Excellent location for going to the Chichen Itza site when it first opens (which is an excellent idea!)
Stayed 1 night in Feb 2025

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Jul 2025

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Thanks!
Stayed 1 night in May 2025

10/10 Excellent

Krishneel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in May 2024

6/10 Okay

Mariana

Liked: Cleanliness, staff & service, amenities
Nice for a roadside hotel
Stayed 1 night in Oct 2024

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.
Stayed 1 night in Mar 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Good option closest to Chichen Itza.
Stayed 1 night in Jul 2024

10/10 Excellent

Hitesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and nice staff
Stayed 1 night in Mar 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy stay

We were a little nervous about this hotel, but it was absolutely fine. Helpful reception, food tasty and a welcoming swimming pool if it was too hot. I suspect most people coming here will stay only a night or two, and it is absolutely fine.
Stayed 1 night in Mar 2025

10/10 Excellent

Mahealani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and convenient location for everything we needed to do in the area.
Stayed 1 night in Jul 2023

6/10 Okay

Joanna

Perfect adequate for what we needed
Stayed 2 nights in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, quiet location, close to Chichen Itzá archeological site
Stayed 1 night in Mar 2023

10/10 Excellent

SILVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay, people are very friendly. Food at the restaurant was delicious!
Stayed 1 night in Jun 2023

10/10 Excellent

chantal

Liked: Cleanliness, staff & service
The staff, gardens room lovely breakfast all just fantastic, would return.
Stayed 2 nights in Mar 2023

10/10 Excellent

Roberta

Nice property.
Stayed 1 night in Nov 2024