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"Whilst there were some issues with our booking in relation to the details within the advert for the hotel which we have now resolved with Expedia, we still want to leave a positive review. The staff were absolutely amazing and were so accommodating, and in particular Arutha (food and beverage) delivered the best customer service we have experienced in a long time. We really felt like he could not do enough and was a pleasure to be around each day. It was my friends 50th and they pulled out all the stops for the evening even though it was New Year’s Eve. They made an amazing cake and decorated the room which was really lovely and I’m grateful to the manager for his/his teams efforts. The beachside bar and pool is in a beautiful location and the beach is amazing. It’s about 15 minutes in the shuttle to get there but is worth a visit. The chef made some really tasty food and as a vegan I appreciated the extra effort he went to. Whilst the fixed menu wasn’t really what we had hoped for, I have to say most of the dishes were lovely. The chef took the time to come and speak to us which again was appreciated. Whilst the Ayurveda treatments were not what we wanted, the manager assisted us as much as he could, and for that we were grateful and believe the hotel deserves a positive review for the time, effort and service the staff gave us."

"Well managed property friendly staff very respectful "

"very good service. They will take care of you and location is very beautiful. They could improve on clean towels, door mats etc but we can still manage"

"Lovely place to stay for our safari. Gorgeous pool. Good clean rooms. "

"had a short stay at kithala and we were given a very warm welcome by the front office team .. they make you feel at home and invited us to light the Oil Lamp which is a symbol of respect ..it was very special ..wish we had stayed for few more days !! "

"very good"

"Nice property when you visiting yaps national park. Safari driver will pick you up from this location. Nice lake front location with very friendly staff"

"Beautiful people and location "

"Toilet Malfunctions – The toilets in the room were not functioning properly. They were not flushing or refilling, causing significant inconvenience. No Room Change Offered – Despite reporting the issue, the hotel did not offer an alternative room or any assistance to resolve the matter. Language Barrier – None of the staff members were able to communicate in English, making it very difficult to get help or explanations. No Buffet Service – The hotel failed to open the buffet as expected, with no prior notice or explanation. Disturbance at Night – There were multiple incidents of people knocking on our door in the middle of the night, which was alarming and unacceptable. Poor Service – Overall, the service provided by the staff was unprofessional and unhelpful. Random Door Knocking – We felt unsafe due to unexplained and random knocking on our door throughout the night."