「I arrived later in the day on a dark road to a dark villa behind a locked gate. When my driver phoned the property, the manager stated the hotel had no record of my reservation and seemed to not be aware of the hotels.com platform at all. Concerned about this lapse when I had a confirmed, paid reservation, I no longer felt secure and proceeded to find alternative accommodation in town. The hotel first refused to issue me a refund, instead shifting the blame to a “miscommunication” with my...
「I arrived later in the day on a dark road to a dark villa behind a locked gate. When my driver phoned the property, the manager stated the hotel had no record of my reservation and seemed to not be aware of the hotels.com platform at all. Concerned about this lapse when I had a confirmed, paid reservation, I no longer felt secure and proceeded to find alternative accommodation in town. The hotel first refused to issue me a refund, instead shifting the blame to a “miscommunication” with my...
Anna