All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.
8/10 Good
Heidi
2024/5/14
Liked: Amenities
Throw back to the 60’s hotel in convenient location. The rooms are clean but dated. The staff are friendly and helpful. I would stay there again reasonable price nice location quiet.
Heidi
Stayed 1 night in May 2024
Response from Lola on 2024/5/15
We are glad you enjoyed your room and our staff. Thank you for your review. We appreciate your feedback.
8/10 Good
Tami, Rock Springs
2024/5/14
Liked: Cleanliness, staff & service
Tami
Stayed 1 night in May 2024
Response from Lola on 2024/5/15
Thank you for your review. We appreciate your feedback.
I LOVE the game trophies and hunting photos. Lots of character in this place. Not for vegans or the faint of heart. The facilities need updates which they are working on. Rooms could use a major rehaul and new carpets. Staff were so friendly. Breakfast was pretty decent offerings for a hotel continental. I do wish they would invest or use their reusable dishes for breakfast service instead of reusable. Love Thermopolis long live star plunge!
Teresa
Stayed 1 night in Apr 2024
Response from Lola on 2024/5/11
We are glad you enjoyed the mounts, our staff and the breakfast. Thank you for your review. We appreciate your feedback.
The bed was in good condition but very uncomfortable. We had an upstairs room in a hallway that was currently being remodeled. The floor was dirty and the place was run down. The only plus for staying here is the mineral pool out back.
Aubrey
Stayed 1 night in May 2024
Response from Lola on 2024/5/6
I apologize for the uncomfortable bed and dirty floor. These issues will be addressed. I am glad you were able to enjoy the mineral soaking tub. Thank you for your review. We appreciate your feedback.
I love staying at this place! Very clean and welcoming staff. Amazing lodge decor with safari and wildlife displays throughout. Large Hot Springs hot tub out back. Also has a pool and volleyball area. Breakfast is very good. Dinner at the onsite restaurant was delicious. And located in the state park. Don't forget to stop and see the Park and soak in its outdoor Public Bath House. And the dinosaur center is nearby too!
Colleen
Stayed 1 night in Apr 2024
Response from Lola on 2024/5/2
We are glad you enjoy staying with us, soaking in the hot tub and dinner at the Safari Club. The Hot Springs State Park and the Wyoming Dinosaur Museum are a must see when you visit Thermopolis. Thank you for your review. We appreciate your feedback.
6/10 Okay
Kelly
Traveled with group
2024/5/1
Liked: Cleanliness, staff & service
It was convenient for fishing. Good parking and restaurant.
Beds were small. Facility is showing its age No elevator stairs only for second floor.
Staff was accommodating and rooms were clean.
Kelly
Stayed 1 night in Apr 2024
Response from Lola on 2024/5/2
We are glad you enjoyed the convenience of fishing and the Safari Club. Thank you for your review. We appreciate your feedback.
10/10 Excellent
Kurt
2024/4/29
Kurt
Stayed 1 night in Apr 2024
Response from Lola on 2024/4/30
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.
should really tear down and rebuild I think a fire would be best case scenario
Mike
Stayed 1 night in Apr 2024
Response from Lola on 2024/4/29
We apologize that you didn't enjoy your stay with us. Thank you for your review. We appreciate your feedback.
8/10 Good
William
2024/4/27
Disliked: Staff & service
Enjoyed the town but Hotel needs an update and training for better customer service.
William
Stayed 2 nights in Apr 2024
Response from Lola on 2024/4/29
We are glad you enjoyed the hotel and our town. I apologize for the customer service issue. This will be addressed. Thank you for your review. We appreciate your feedback.
6/10 Okay
Gloria
2024/4/26
Liked: Cleanliness, staff & service
Convenient and quiet place across from the mineral hot springs. Nice fresh fruity ice water available at front desk. Only 5 mi it’s from town. We did not eat in the restaurant but coffee was good in the morning.
Gloria
Stayed 1 night in Apr 2024
Response from Lola on 2024/4/29
We are glad you enjoyed your stay and the ice water and coffee at the front desk. Thank you for your review. We appreciate your feedback.
Except for newer carpet, the rooms and bathroom were really outdated. Hallways are in the middle of renovations but they were also like that almost a year and a half ago. Stall was very friendly and breakfast was good.
Randy
Stayed 1 night in Apr 2024
Response from Lola on 2024/4/22
We apologize for the inconvenience of the bathroom being outdated and our painting of the hallway upstairs. We are glad you enjoyed our friendly staff and our breakfast. Thank you for your review. We appreciate your feedback.
We will keep going back! Very nice hotel! The pool is great! Open till 11! Very accommodating.
Elizabeth
Stayed 1 night in Apr 2024
Response from Lola on 2024/4/8
We are glad you enjoyed your stay and your soak in our mineral hot tub. We look forward to seeing you again in the future. Thank you for your review. We appreciate your feedback.
We are glad you enjoyed your stay with us. Thank you for your review. We appreciate your feedback.
6/10 Okay
Jason
Traveled with partner
2024/3/30
Liked: Staff & service
Felt so outdated and there was visible damage to the exterior of the building due to impact from a car.
Jason
Stayed 2 nights in Jan 2024
Response from Lola on 2024/4/1
Thank you for your review. We appreciate your feedback.
10/10 Excellent
Shannon
2024/3/24
Shannon
Stayed 1 night in Mar 2024
Response from Lola on 2024/4/15
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.
6/10 Okay
Patrick
2024/3/24
Liked: Cleanliness, staff & service
Overall a nice place. However, I was told because I booked through Expedia, in stuck in the handicapped room right by the main desk. It’s loud. The room is cold and I can’t turn up the heat. I physically exerted myself quite a bit today and looked forward to a quiet, comfortable room. The gentleman at the main desk said I wouldn’t be able to move to a different room. If there wasn’t a storm coming in, I’d sleep in my truck. Not ever going to stay here again.
Patrick
Stayed 1 night in Mar 2024
Response from Lola on 2024/3/25
I apologize for the inconveniences you experienced during your stay. These issues will be addressed. Thank you for your review. We appreciate your feedback.
Thank you for your review. We appreciate your feedback.
8/10 Good
Trey
2024/3/22
Trey
Stayed 2 nights in Mar 2024
Response from Lola on 2024/4/12
Thank you for your review. We appreciate your feedback.
8/10 Good
Christopher
Traveled with family
2024/3/18
Liked: Cleanliness, staff & service, amenities
Room was clean, but a little bit dated. The staff was polite and helpful. The hallways were somewhat dirty, but there is construction and renovation going on throughout the hotel.
The location is great, close to the various park attractions, and the hotel itself is interesting and unique.
Christopher
Stayed 1 night in Mar 2024
Response from Lola on 2024/3/19
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.
6/10 Okay
Connie, San Francisco
2024/3/17
Liked: Staff & service
Connie
Stayed 1 night in Mar 2024
Response from Lola on 2024/3/19
Thank you for your review. We appreciate your feedback.
Room was run down. Splatters of food on the wall, bathroom tiles were broken, paint peeling in bathroom, bed mattresses were very worn out and sunk in the middle. Made for a very uncomfortable night. Tub didnt drain well, so after you showered you were standing ankle deep in water. For the price they charge per night, Id expect better.
Melissa
Stayed 2 nights in Mar 2024
Response from Lola on 2024/3/12
I apologize for your experience you had during your stay. Theses issues will be addressed. Thank you for your review. We appreciate your feedback.
They have the BEST hot springs hot tub. I stepped in and immediately felt the stress melt away. Rooms were quiet. Bed was super comfortable. Will definitely stay here again!
Patricia
Stayed 1 night in Feb 2024
Response from Lola on 2024/2/26
We are glad you enjoyed your room and the hot tub. Thank you for your review. We appreciate your feedback and look forward to seeing you again in the future.
Was not aware property was under construction when booking, room was dirty, faucets faling apart, caulking in bathtub had mold, dents and crayon marks on the walls in our room.
Megan
Stayed 2 nights in Feb 2024
Response from Lola on 2024/2/22
I apologize for the updating that is in process and the cleanliness of your room. These issues have been addressed. Thank you for your review. We appreciate your feedback.
Thank you for your review. We appreciate your feedback.
10/10 Excellent
Stacey
Traveled with group
2024/2/10
Liked: Cleanliness, staff & service, room comfort
Great overnight
The staff was very friendly. From check in, to the rstaurant staff. The property and the rooms are definitely dated. However, the beds were comfortable, and rooms were clean. The breakfast was also decent, nothing fancy...but they did have Capn Crunch Crunchberry cereal!
Stacey
Stayed 1 night in Feb 2024
Response from Lola on 2024/2/10
We are glad you enjoyed staying with us. Thank you for your review. We appreciate your feedback .
My apologies for not knowing the guy's name at the front desk, but, he was super friendly, very helpful very informative very patient. The room? It's a typical motel room :-) absolutely nothing wrong with it. The heater works extremely well. I was not aware that they had a hot minerals natural hot mineral hot tub but, that's okay it's free and open until 10:00 :-). It is extremely close to the star Plunge if you're looking for convenient proximity safety, this is a very good choice
troy
Stayed 1 night in Feb 2024
Response from Lola on 2024/2/9
I am very glad you enjoyed Robert while checking in at the hotel. Thank you for you review. We appreciate your feedback.