Daily buffet breakfast (EUR 18.50 per person)
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Reviews of Holiday Inn Hotel the Hague Voorburg, an IHG Hotel

4 out of 5
Holiday Inn Hotel the Hague Voorburg, an IHG Hotel
Stationsplein 8, Voorburg, ZH

Reviews

8.4

Very Good

Rating 10 - Excellent. 30 out of 66 reviews" "
Rating 8 - Good. 25 out of 66 reviews" "
Rating 6 - Okay. 7 out of 66 reviews" "
Rating 4 - Poor. 1 out of 66 reviews" "
Rating 2 - Terrible. 3 out of 66 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Not often i leave reviews on here but this was a great hotel with excellent service and outstanding food.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is about a half block from either the bus stop or the train stop. It is walking distance to a quaint little section to go shopping or to eat. The check-in staff was very friendly and very nice. I will definitely be staying there the next time I go over to see my son.
Stayed 16 nights in Mar 2024

8/10 Good

KONG VAI

Stayed 7 nights in Jan 2024

8/10 Good

FAWN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Duncan Goedhart, General Manager on 2024/1/15
Much appreciate your review, FAWN. Thank you very much.

10/10 Excellent

GANESH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, extremally friendly and helpful staff. Great restaurant as well.
Stayed 5 nights in Nov 2023
Response from Duncan Goedhart, General Manager on 2024/1/15
Great GANESH! Thank you.Hope to see you here again anytime soon.

2/10 Terrible

Manal

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Very bad hotel no service at all, very restricted amenities, I won’t recommended for anyone, I wasn’t happy at all worse hotel
Stayed 2 nights in Dec 2023
Response from Duncan Goedhart, General Manager on 2024/1/15
So sorry to hear , Manal. Thank you for sharing though.Hopefully a next time we are able to show you we are capable of delivering great service as this is definitely not our standard. Apologies for any inconvenience.

10/10 Excellent

Seyed Masoud

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service, very clean
Stayed 2 nights in Oct 2023
Response from Duncan Goedhart, General Manager on 2023/11/27
Much appreciated, Seyed Masoud.Thank you.

10/10 Excellent

kwok leung

Business traveler
Liked: Staff & service, property conditions & facilities
next to the train station and bus stations
Stayed 5 nights in Sep 2023
Response from Maza FO Manager on 2023/10/9
Dear Kwok,Thank you for your nice review.

6/10 Okay

Ulrich

Liked: Cleanliness
Disliked: Room comfort
Good price but very noisy and AC useless.
There was a continuous loud humming noise in the wall. The AC didn‘t function at all. Opening the window was no option as there was very loud noise from the nearby trains and the street below.
Stayed 2 nights in Aug 2023
Response from Elize on 2023/8/16
Dear Mr Ulrich, We're very sorry to hear about your unpleasant stay at our hotel. The A/C is supposed to be working properly and we will definitely make use out of your Feedback about the constant humming noise in your room as well. Our sincere apologies once again. With kind regards, Holiday Inn The Hague - Voorburg, an IHG Hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Maza on 2023/6/21
Dear guest,Thank you for your review

8/10 Good

ISRAEL

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Great communication with the city center by train
Stayed 4 nights in May 2023
Response from Mazarine Frontoffice Manager on 2023/5/30
Dear Israel, thank you for sharing your nice experience. This is much appreciated. Mazarine Front office Manager

10/10 Excellent

Aviva

Stayed 2 nights in Apr 2023
Response from Maza FO Manager on 2023/5/9
Dear Aviva,Thank you for your nice review score.

10/10 Excellent

Alasdair

Stayed 1 night in Apr 2023
Response from Mazarine Frontoffice Manager on 2023/4/22
Dear Alasdair,Thank you for your nice review.

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Next door restaurant (Miss Jones) is really good. Metro station 3 minutes walk to connect anywhere in Europe.
Stayed 1 night in Mar 2023
Response from Duncan on 2023/3/9
Thank you for your positive review, Juan! Great to read you have enjoyed your stay with us. I will definitely share your comments with our teams.Hope to see you again here at the Holiday Inn, The Hague - Voorburg.Duncan GoedhartGeneral Manager

10/10 Excellent

Ernst J van de

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 9 nights in Jan 2023
Response from Duncan on 2023/2/10
Thank you very much for your great review! Hope to see you back soon.Kind regards,Duncan GoedhartGeneral Manager

8/10 Good

Miguel

Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
This modern, recently refurbished hotel was great. The staff could not have been more helpful and nothing was too much trouble. The room was well maintained, the bed comfortable, the coffee excellent and the bathroom clean and hygienic.
Stayed 2 nights in Oct 2022

8/10 Good

Ernst J van de

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, recently renovated, modern, convenient location. Excellent breakfast.
Stayed 4 nights in Sep 2022

8/10 Good

JAN, SAN CLEMENTE

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. It is somewhat noisy as it is located next to the freeway and next to a major train corridor. Also, they would not make available a refrigerator in my room, so not really suitable for a longer term stay
Stayed 6 nights in Sep 2022

10/10 Excellent

Vuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel at a convenient location
Overall it was an amazing stay. The staff was friendly, courteous and went out of their way to fix any issue and make sure the stay was satisfactory. This hotel has the most universally excellent staff of any hotel that I have stayed at. The cleaning staff was somewhat sloppy. The room is comfortable but the walls are very thin
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

Patrick

Stayed 3 nights in Jun 2022

8/10 Good

Jane

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

8/10 Good

Ernst J van de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Former Movenpick, completely renovated hotel. Very pleasant. Good location. Great breakfast. My only negative was the narrow space for the toilet.
Stayed 7 nights in May 2022

10/10 Excellent

Cami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and good attention from the personal
Stayed 1 night in May 2022

8/10 Good

Terance

Business traveler
Liked: Staff & service, property conditions & facilities
Great but no air con
Nice new hotel which is in good condition, however the air conditioning in the room was completely ineffective. Turned as cold as possible with fan on full and barely a whisper of air. Staff were fantastic, helpful and polite. Breakfast was good too.
Stayed 4 nights in May 2022

10/10 Excellent

Johan, KLIPPAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic location just outside The Hague, close to the cosy Voorburg center. Close access to transportation to other destinations. Modern, clean, and very welcoming staff.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Excellent hotel in every way. I did not eat breakfast there so can't comment on the food, but the room itself and overall simplicity and design were great. Staff were friendly and helpful. Would recommend.
Stayed 2 nights in Apr 2022

10/10 Excellent

Manon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schoon, vriendelijk personeel. Ontbijt was heerlijk!
Stayed 2 nights in Jan 2024
Response from Duncan Goedhart, General Manager on 2024/1/30
Veel dank voor de mooie woorden, Manon.Hopelijk tot een volgende keer.

8/10 Good

Sigrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive experience
Friendly and helpful personnel. Clean and tidy room, confortable bed and bedsheets. Overall positive experience.
Stayed 2 nights in Dec 2023
Response from Duncan Goedhart, General Manager on 2024/1/15
Nice one, Sigrid. Thank you very much for sharing your positive experience. Your comments will be shared with the team.

8/10 Good

CHUNG HWAN

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Duncan Goedhart, General Manager on 2024/1/15
Thank you for sharing CHUNG HWAN.

10/10 Excellent

GABRIEL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muito confortavel
Stayed 1 night in Nov 2023
Response from Duncan Goedhart, General Manager on 2023/11/27
Thank you very much for the nice review, Gabriel. Hope to see you again next time.

8/10 Good

Jan

Stayed 1 night in Oct 2023
Response from Maza FO Manager on 2023/10/24
Dear Jan,Thank you for your review.

6/10 Okay

Gelare

Traveled with family
The quality of breakfast is below average. For a four star hotel, the breakfast is not even a bare minimum, and the number of items on the menu have also decreased ( for example baked tomato). There is limited food for people with healthy diets ( for example crackers, low sugar jams, etc.) . Additionally the hotel is mostly occupied by buses full of people which means the morning rush and refilling of the breakfast is a challenge.
Stayed 7 nights in Sep 2023
Response from Mazarine Frontoffice Manager on 2023/9/21
Dear Gelare,Thank you for your review. We are sorry to hear that breakfast did not exceed your expectations. We will share this review with the restaurant. Hopefully we will see you back the next time in our hotel.

10/10 Excellent

Dieter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very clean and in perfect condition, we missed nothing. Good parking possibilities at the weekend. Close to train station but quite. Stayed there for one night at weekend. Would definitely go there again.
Response from Mazarine Frontoffice Manager on 2023/8/15
Dear Dieter,Thank you so much for your kind words, we will share this with our team members.

8/10 Good

Marie-José

Stayed 1 night in Jul 2023
Response from Mazarine Frontoffice Manager on 2023/8/15
Dear Maria,Thank you for your nice review score.

10/10 Excellent

Malin

Stayed 1 night in Jun 2023
Response from Maza FO Manager on 2023/6/21
Dear Malin,Thank you for your nice review.

8/10 Good

Lisette

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Het was een prettig verblijf en een mooie kamer. Helaas was er geen 2persoons uitklapbank zoals belooft tijdens het boeken.
Stayed 1 night in May 2023
Response from Duncan Goedhart, General Manager on 2023/6/5
Dank voor het delen van jouw positieve ervaring, Lisette.Excuses voor het ongemak met de slaapbank. Wij gaan de informatie op de Expedia site laten aanpassen. De informatie op de site is wat betreft de slaapbank niet juist.

8/10 Good

Bernhard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wir waren 4 Tage da ,und es gab eigentlich fast nichts zu beanstanden. Was uns nicht so gut gefiel war ,daß es im Zimmer keine Toilettenbürste gab und das Fenster sich nur einen kleinen Spalt öffnen ließ.
Stayed 4 nights in Apr 2023
Response from Maza FO Manager on 2023/5/9
Dear Bernhard,Thank you for your review.We will share you comment with our management

10/10 Excellent

Sastra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super mooi hotel ! Leuke omgeving met veel restaurants en station dichtbij. Kamers zijn heel netjes en schoon. Helaas niet stil. Deuren hoor je hard dicht slaan, mensen op de hal en alsof er met kasten worden verschoven.
Stayed 1 night in Apr 2023
Response from MAza on 2023/5/3
Beste Sastra,bedankt deze fijne ervaring. Dit wordt zeer op prijs gesteld. Mazarine Frontoffice Manager

10/10 Excellent

Saskia

Stayed 1 night in Mar 2023
Response from Mazarine Frontoffice Manager on 2023/4/22
Dear Saskia,Thank you for your nice review.

6/10 Okay

jean pierre

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tres dessus de l'accueil au restaurant pas possible de mangé car j'avais des tennis et pantalon de survêtement et la personne qui s'occupait du service étaient en tennis et en pantaton de sports et il me refuse l'entrée tout en étant clients de l'hôtel
Stayed 2 nights in Mar 2023
Response from Duncan on 2023/3/9
Dear Jean Pierre,Thank you for sharing your experience in our hotel & restaurant. We indeed have a dress code in our restaurant. In your case I will find out what exactly happened and how it was handled. We will learn from your experience. My apology for the inconvenience caused. We do hope to welcome you back here at the Holiday Inn, The Hague - Voorburg.Duncan GoedhartGeneral Manager

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Mar 2023
Response from Duncan on 2023/3/6
Veel dank voor je positieve review, Edwin. Erg gewaardeerd.Tot een volgende keer bij Holiday Inn, Den Haag - Voorburg.Duncan GoedhartGeneral Manager

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Benny

Stayed 1 night in Dec 2022
Response from Duncan on 2023/2/10
Thank you for your fantastic review! Much appreciated and will be shared with the team.Kind regards,Duncan GoedhartGeneral Manager

8/10 Good

Marthy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nette accommodatie voor een verblijf, dichtbij het oude centrum van Voorburg.
Stayed 1 night in Sep 2022

8/10 Good

Nikolaus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal, tolles Frühstück
Stayed 4 nights in Aug 2022

6/10 Okay

Alberdina

Stayed 2 nights in May 2022

8/10 Good

Martine

Stayed 1 night in Aug 2022

8/10 Good

Ben van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022