Red Roof Inn The Carolinas hotels

"The couches were dirty looking the ceiling in the bedroom looked bad and paint was off the wall in a corner of the room in the living room. The couches were definitely not good either clean them or throw them out. "

"Great experience!"

"Great service for price !!"

"Felt embarrassed by Breakfast staff First of all they have not issued my breakfast tickets when i checked in( for which i paid). And then when i went to have my breakfast and they asked for a ticket which i didnt have, then i said let me go and get the ticket Then the breakfast lady came running behind me and when i was talking to the receptionist, she was tell her that some thing like “not everyone will get breakfast” and ran inside to get manager By the time, the manager came and asked is there any problem, she gave me breakfast ticket after looking at my resrvation. I felt sooo embarrassed by that breakfast staff. Which i never felt like at any hotels Not even at motels."

"Wonderful beachfront location"

"This property was nothing like it was advertised in the pictures on the expedia site or their site. I thought that this property was going to be nice, however it was not. The floors were dirty, the refrigerator didn't get cold, had an odor as well as rust inside of it. We had bedbugs in our bed. My daughter had a tiny bed like bug on her pillow, I then swiped the bed, and notice that it was blood. I had killed a bedbugs. The lamp didn't have proper lighting. I had to call maintenance to put a new light bulb in the tall lamp and a new sink stopper for the sink. After washing our hands the stopper would get stuck. After killing bugs in the bed, and being 😡. Here goes a HUGE water BUG. This property needs a major face lift from the rooms to the elevator. We were there for Mother's Day weekend. I reported everything to the front desk, once we left the room at 1:00 am. We didn't feel comfortable at all staying at this property. I was told that someone would contact me. It is now Tuesday 5/12/16 and I still haven't heard from the management team of this property. I would not recommend this property at all!!"

"Management amazing Check in person not to much"

"It was ok. Definitely nothing fancy."

"The 1st room we were given was filthy, couch was covered with stains, bed skirt corner stained/wet (appeared to be where a dog relieved itself) blanket in a separate corner of the bed was stained and the toilet seat and bowl were visibly dirty. We were given another room immediately, the second was also dirty though not to the same extent. Before bed we opened the balcony door for fresh air air were overcome with the smell of marijuana which lingered long after closing the door. We checked our the follow day. The desk clerk apologized for the experience said that they were making moves to improve the hotel, new furniture has been ordered, and they were going to enforce the "no smoking" policy. Asked that we consider staying another time in 4-6 months. Also advised that since I had prepaid with a 3rd party a manager would need to handle the reimbursement. One of 3 managers was supposed to call and never did. I left similar information on their surveys. I attempted to obtain a refund from Expedia's website the day we checked out and noted that since it was beyond the window I would have to speak with the hotel. "