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Reviews of Residence Inn By Marriott Boston Tewksbury

3 out of 5
Residence Inn By Marriott Boston Tewksbury
1775 Andover St, Tewksbury, MA

Reviews

8.4

Very Good

Rating 10 - Excellent. 322 out of 604 reviews" "
Rating 8 - Good. 155 out of 604 reviews" "
Rating 6 - Okay. 49 out of 604 reviews" "
Rating 4 - Poor. 42 out of 604 reviews" "
Rating 2 - Terrible. 36 out of 604 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Seth

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled heavily of marijuana upon check-in. Property is dated. Probably would not stay here again.
Stayed 1 night in May 2024
Response from Terezinha. on 2024/5/4
Thank you for your response. I apologize for all inconvenience you experienced during your stay.

8/10 Good

hansel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay will book again!
Stayed 3 nights in Feb 2024
Response from Terezinha. on 2024/5/4
Thank you for your response. It is truly appreciated.

10/10 Excellent

Serena, Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Terezinha on 2024/5/2
Thank you for your response. It is truly appreciated.

8/10 Good

Marie Liza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is quiet and really nice for family 😊🔥
Stayed 3 nights in Apr 2024
Response from Terezinha on 2024/5/2
Thank you for your response. It is truly appreciated.

4/10 Poor

jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is old and needs complete renovation. Bathtub was peeling. Bathroom had ants. Staff were nice and helpful but they can only do so much. Marriott needs to step up with $'s or tear it down.
Stayed 3 nights in Apr 2024
Response from Terezinha. on 2024/5/2
Thank you for your response and concerns. The property is old and little by little the hotel tries to fix the issues.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was by far better than any five star hotel; Awesome!
Stayed 1 night in Apr 2024
Response from Terezinha on 2024/5/2
Thank you for your response. The mission of the hotel is to make sure our guest feels comfortable and at home..

8/10 Good

Thomas

Liked: Cleanliness, staff & service
It was right off 495 , super convenient, but also close to Boston
Stayed 1 night in Apr 2024
Response from Terezinha on 2024/5/2
Thank you for your response. It is truly appreciated.

10/10 Excellent

hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Apr 2024
Response from Terezinha. on 2024/5/2
Thank you for your response. It is truly appreciated.

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities
I did not like how dark, damp and sketchy the entry way to the door was. The room had over powering smell of human urine. The entryway carpet inside the room was drenched and was saturated by the time we lt on Sunday.
Stayed 2 nights in Apr 2024
Response from Terezinha on 2024/5/2
I apologize for all your concerns you wrote about. The property is old and little by little we trying to fix them. We appreciated your response.

6/10 Okay

Kendra, Ocala

Traveled with partner
Liked: Cleanliness, staff & service
Walls are thin, I had to call the office every day, then again around 2-3 am bc someone was running upstairs. It appeared they never slept. The facility is starting to show it’s age outside however the inside has been upgraded.
Stayed 3 nights in Apr 2024
Response from Terezinha on 2024/5/2
I apologize for all your concerns you wrote about. The property is old and little by little we trying to fix them. We appreciated your response.

10/10 Excellent

Abdul Foday

Stayed 1 night in Apr 2024
Response from Terezinha on 2024/5/2
Thank you for your response. It is truly appreciated.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this hotel, we have recommended it to others.
Stayed 2 nights in Apr 2024
Response from Terezinha on 2024/5/2
Thank you for your response. it is truly appreciated.

2/10 Terrible

Joanne

Traveled with pets
Disliked: Staff & service, property conditions & facilities
The manager was very unprofessional
Stayed 6 nights in Apr 2024
Response from Terezinha on 2024/5/2
I apologize for your experience.

10/10 Excellent

Molly

Stayed 1 night in Apr 2024
Response from Terezinha on 2024/5/2
Thank you for your response. It is truly appreciated.

4/10 Poor

Randy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Terezinha. on 2024/5/2
I apologize for your concerns may you had during your stay. The score you gave to the hotel reflect you disappoint.

10/10 Excellent

Damaris

Traveled with family and small children
Liked: Amenities
Good customer service rooms are comfy and clean
Stayed 1 night in Mar 2024
Response from Terezinha on 2024/5/2
Thank you for your response. It is truly appreciated.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have family that live close to the property therefore we can visit frequently. We enjoy watching the Massachusetts pirate games which have relocated to Lowell and this hotel is close to the arena.
Stayed 1 night in Mar 2024
Response from Terezinha on 2024/5/2
Thank you for your response. It is truly appreciated.

8/10 Good

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, easy check in and I had no issues
Stayed 1 night in Mar 2024
Response from Terezinha on 2024/3/28
Thank you for your response. It is truly appreciated.

8/10 Good

Lawrence

Liked: Property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Terezinha on 2024/3/27
Thank you. Your response is truly appreciated.

6/10 Okay

Debra

Traveled with partner
Liked: Staff & service
…
Stayed 2 nights in Mar 2024
Response from Terezinha on 2024/3/27
Your response is truly appreciated. Next time let us know what reason you scored us 3. Thank you.

10/10 Excellent

Alike

Traveled with family
Liked: Staff & service, amenities
The staff at this property was so helpful. The front desk manager Sherralee was so welcoming and accommodating! The bathrooms need some minor touch ups but other than that it was a good stay.
Stayed 1 night in Mar 2024
Response from Terezinha. on 2024/3/27
Thank you for your response. It is truly appreciated. We have project to improve our bathrooms.

10/10 Excellent

Monica

Great!!!
Stayed 1 night in Feb 2024
Response from Terezinha on 2024/3/27
Thank you for your response. It is truly appreciated.

4/10 Poor

Brianne

Traveled with family
Disliked: Property conditions & facilities
Musty smell. Not what the expedia description detailed.
Stayed 1 night in Mar 2024
Response from .Terezinha on 2024/3/27
I apologized for the inconvenience you experienced in our hotel.

10/10 Excellent

KHURRAM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet location. Close to work
Stayed 4 nights in Mar 2024
Response from Terezinha on 2024/3/27
Thank you for your response. It is truly appreciated

10/10 Excellent

Nneka

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love it!! Definitely a 10/10
Stayed 1 night in Mar 2024
Response from Terezinha on 2024/3/14
Thank you for your response. It is truly appreciated.

8/10 Good

Santos

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Terezinha on 2024/3/14
Thank you for your response. It is truly appreciated.

10/10 Excellent

Joy, Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Terezinha. on 2024/3/27
Thank you for your response. It is truly appreciated.

6/10 Okay

Britney

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Terezinha. on 2024/3/14
Thank you for response. It is truly appreciated.

10/10 Excellent

Abdul Foday

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was amazing
Stayed 1 night in Feb 2024
Response from Terezinha on 2024/2/28
Thank you for your response. It is truly appreciated.

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy off the highway
Stayed 1 night in Feb 2024
Response from Terezinha on 2024/2/27
Thank you for your response. It is truly appreciated.

2/10 Terrible

Janny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Terezinha. on 2024/2/23
I am so sorry to hear you did not have good experience during our stay. Next time let us know what issue you experienced. Thank you

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Room design was excellent, having a kitchen was a plus, i eill came back to this hotel again.
Stayed 1 night in Feb 2024
Response from Terezinha on 2024/2/23
Thank you for your response. It is truly appreciated.

8/10 Good

Elba, Spring Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Terezinha. on 2024/2/23
Thank you for your response. It truly appreciated.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Terezinha on 2024/2/1
Thank you for your feedback. It is truly appreciated.

2/10 Terrible

Dynisa

Business traveler
Stayed 3 nights in Jan 2024
Response from Terezinha on 2024/1/30
Dear Dynisa, Will be great if you had described the issue you had at our hotel. We tried to fix the issue for the future when it is mentioned.In any way, I apologized for any inconvenience. you had to our hotel.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Terezinha on 2024/1/30
Thank you for your response. Itis truly appreciated.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely place! I absolutely had a great time staying in this place, definitely will be back!
Stayed 1 night in Jan 2024
Response from Terezinha on 2024/1/30
Thank you for your response. Itis truly appreciated.

10/10 Excellent

Steve

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Terezinha on 2024/1/22
Thank you for your response. It is truly appreciated.

6/10 Okay

Nathan

Liked: Staff & service, room comfort
Disliked: Cleanliness
Comfortable but cleanliness could have improved
The kitchen was really sticky. Counters had a lot of crumbs. Sticky furniture. Bed was comfortable. Enjoyed the free breakfast.
Stayed 1 night in Jan 2024
Response from Terezinha on 2024/1/22
I apologize for the inconvenience you have experienced. Our goal the have very nice, cleaned room upon check in.

2/10 Terrible

Rosauly

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Smell terrible like humid
Stayed 1 night in Dec 2023
Response from Terezinha on 2024/1/22
We apologized for the inconvenience you had in our hotel. Sometimes the humid smell appears in rooms for the first floor because does not get enough sun light.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Terezinha. on 2024/1/22
Thank you for your response. It is truly appreciated.

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Terezinha on 2023/12/27
Thank you for your time scoring us. It is truly appreciated.

8/10 Good

houdes

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Terezinha on 2023/12/20
Thank for your time to score our hotel. It is truly appreciated.

10/10 Excellent

CHRIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Terezinha. on 2023/12/15
Thank you for your response. It is truly appreciate.

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Terezinha. on 2023/12/15
Thank your time to score us. We appreciate it.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Terezinha on 2023/12/8
Thank you. I appreciated your feedback.

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfortable. The only thing was the stairs are slippery when it is raining so we had to use the elevator in the main building. I would stay here again next time I am in the area.
Stayed 1 night in Dec 2023
Response from Terezinha on 2023/12/8
Thank you, your feedback. It is truly appreciated.

2/10 Terrible

Julia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was nice and convenient
Stayed 10 nights in Nov 2023
Response from Terezinha on 2023/12/8
Thank you for your feedback. It is truly appreciated.

10/10 Excellent

Dersilei

Stayed 1 night in Nov 2023
Response from Terezinha. on 2023/12/15
Thank you for your time to score us. It is truly appreciated. Thank you.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Terezinha on 2023/12/8
Thank you for your time and consideration. We appreciated it.