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Reviews of HS Hotel

3.5 out of 5
HS Hotel
Andador Sur de Plaza Rodrigo Gomez 2, Colonia Centro, Tepeapulco, HGO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 59 out of 102 reviews" "
Rating 8 - Good. 34 out of 102 reviews" "
Rating 6 - Okay. 5 out of 102 reviews" "
Rating 4 - Poor. 2 out of 102 reviews" "
Rating 2 - Terrible. 2 out of 102 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Hagai

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel for that area.
This is by far the best hotel in the area. The area, well, not as great but what can you do if you have to be there? Restaurant is fine.
Stayed 3 nights in Nov 2023
Response from HS HOTEL on 2023/12/2
Le agradecemos sus comentarios y esperamos verle nuevamente, Saludos Cordiales

10/10 Excellent

Martin, Highlands

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable, good breakfast
Stayed 1 night in Mar 2023
Response from HS HOTEL on 2023/4/2
Agradecemos su comentario y calificaciònSaludos Cordiales

10/10 Excellent

Anselmo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay.
Stayed 2 nights in Oct 2022
Response from HS HOTEL on 2022/10/16
En HS Hotel, nos complace el que haya tenido una agradable estancia, agradecemos sus comentarios y lo invitamos a continuar visitándonos.Saludos Cordiales

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with comfortable bed and full breakfast
Stayed 2 nights in Jul 2022
Response from HS Hotel on 2022/7/4
WE APPRECIATE YOUR COMMENTS. WE HOPE TO HAVE YOUR VISIT AGAIN

10/10 Excellent

WEIGUO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quite place
Stayed 1 night in May 2022
Response from L.A.T. Edgar Garrido on 2022/6/12
Mr. Weiguo, we send you our regards and hope to see you again at HS Hotel. Best regards

4/10 Poor

brian, Kansas City

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Based upon the pictures we were expecting a room with a full size hot tub, but the tub was only a single person. Jets in the tub did not work. Front desk staff just shrugged their shoulders and we’re not helpful. Restraunt food and service was disappointing. Loud nightclub music next door. Felt like we were bait and switched on the room based on the pictures and description. Jet tub did not work and made loud noises all night. Overall a nice hotel, clean, comfortable bed. But misleading room description and pics. Staff was unhelpful.
Stayed 1 night in Feb 2022
Response from HS Hotel on 2022/3/6
Lamentamos que no haya tenido una agradable estancia, su opinión es muy importante para nosotros y le ofrecemos una disculpa por los inconvenientes, tomaremos en cuenta sus comentarios para mejorar nuestros procesos.

2/10 Terrible

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Edgar Garrido on 2020/12/8
Lamentamos que haya tenido una mala experiencia. Por favor no dude en hacernos saber como podríamos mejorar, será de gran ayuda para darle un mejor servicio.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020
Response from HS Hotel on 2020/11/26
Gracias por sus calificación, lo invitamos a seguir visitándonos

10/10 Excellent

Humberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel and service.
Amazing hotel, very good room temp control and the best is the restaurant , try the rib eye , it’s awesome!
Stayed 7 nights in Jan 2020
Response from Marco Balcázar on 2020/1/11
Thank you very much for your comment, and that the hotel and the restaurant were better to your liking. We hope to see you again soon at the hotel. Best regards

10/10 Excellent

Raul, San Diego, CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel. I would recommend to anyone. The rooms are extremely beautiful, modern and clean. Absolutely no complaints.
Stayed 1 night in Jul 2019
Response from Edgar Garrido on 2019/8/2
Gracias por sus comentarios, es un gusto recibirlos en HS Hotel. Saludos Cordiales

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Very modern and clean, the balony off the room was nice.
Stayed 2 nights in Jun 2019

6/10 Okay

Oni, San Diego usa

Business traveler
To access parking, there is no security. It is easy to enter outsiders into hotel That was concerning
Stayed 1 night in Apr 2019
Response from Edgar Garrido on 2019/5/1
Su opinión es muy importante y nos ayuda a mejorar día a día, esperamos verlo pronto en su próxima visita a la ciudad

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably best Euro type hotel in town.
Euro type hotel with decent amenities and good wifi. Included breakfast is ok. Water was hot and room warm. Good reasonably priced restaurant. Desk crew were muy amable and tried their best!
Stayed 3 nights in Nov 2018
Response from Equipo de Recepcion on 2018/11/28
Gracias por sus comentarios, es un gusto atenderles Saludos Cordiales

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy feo alrededor pero no es culpa del hotel
Stayed 3 nights in Mar 2024
Response from HS HOTEL on 2024/3/29
Buenas tardes, Agradecemos su calificaciòn, esperamos verlo nuevamente en HS Hotel

8/10 Good

Pedro Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar tiene pocas cosas alrededor, el lugar está muy limpio y en general bien
Stayed 1 night in Mar 2024
Response from HS HOTEL on 2024/3/24
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HS HOTEL on 2024/3/24
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos. Saludos Cordiales

8/10 Good

Oscar, Corregidora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HS HOTEL on 2024/3/13
Gracias por su visista y lo invitamos a continuar visitándonos

8/10 Good

Zulema Yudit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Feb 2024
Response from HS HOTEL on 2024/3/13
Gracias por su comentario y calificaciòn, la invitamos a continuar visitándonosSaludos Cordiales

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para la ciudad está bien, tal vez cambiar cortinas de la habitación 200, muy sucias y manchadas
Stayed 1 night in Dec 2023
Response from HS HOTEL on 2024/3/24
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

Jorge

Stayed 1 night in Jan 2024
Response from HS HOTEL on 2024/3/13
Agradecemos su visita y lo invitamos a continuar visitándonos.Saludos Cordiales

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable cómodo y muy rico el. Desayuno
Stayed 1 night in Dec 2023
Response from HS HOTEL on 2024/1/1
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para Cd Sahagun
Stayed 1 night in Dec 2023
Response from HS HOTEL on 2023/12/27
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

CESAR HUMBERTO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FALTA VARIEDAD EN EL DESAYUNO, PARA LOS QUE NOS HOSPEDAMOS CON EL DESAYUNO INCLUIDO, CHILAQUILES, ENCHILADAS, EMPANADAS, PICADAS, DEMASIADO GUISO CON HUEVO GRACIAS
Stayed 3 nights in Dec 2023
Response from HS HOTEL on 2023/12/23
Agradecemos sus comentarios, ellos son importantes para nosotros, enviaremos los mismos a las areas correspondientes.Esperamos verlo nuevamente de nuevo en HS HotelSaludos Cordiales

8/10 Good

Jose Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mantenimiento
Todo bien excepto que la regadera estaba mal solo salían unos chorros al centro y era dificil regular el agua (caliente.fria). No es muy comodo tnener el lavabo fuera del baño.
Stayed 1 night in Sep 2023
Response from HS HOTEL on 2023/10/5
Estimado Jose Luis, le ofrecemos una disculpa por el inconveniente, sus comentarios son importantes para nosotros, por ello lo invitamos a continuar visitándonos y disfrutar de nuestras instalaciones.

8/10 Good

Gil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HS HOTEL on 2023/9/12
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos Saludos Cordiales

10/10 Excellent

Rosa Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HS HOTEL on 2023/8/14
En HS Hotel, nos complace el que haya tenido una agradable estancia, agradecemos su calificación y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

ANA

Traveled with family
Agradable hotel tranquilo y muy accesible
Stayed 1 night in Aug 2023
Response from HS HOTEL on 2023/8/8
En HS Hotel, nos complace el que haya tenido una agradable estancia, agradecemos su calificación y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

Carlos Adolfo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HS HOTEL on 2023/8/7
Estimado Carlos , agradecemos su calificaciòn, esperamos su Proxima visita. Saludos Cordiales

10/10 Excellent

CESAR HUMBERTO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
TODO MUY BIEN
Stayed 1 night in Jul 2023
Response from HS HOTEL on 2023/7/18
Estimado Cesar , agradecemos su calificaciòn y comentario, esperamos su Proxima visita.Saludos Cordiales

10/10 Excellent

ZEIDY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Está muy limpio....lo único que se escucha de una habitación a otra... Bueno es que me tocaron niños en la habitación continua 😅
Stayed 1 night in Jul 2023
Response from HS HOTEL on 2023/7/18
Srita Zeidy, gracias por su visita y comentarios, esperamos verle de nuevo en HS Hotel.Saludos Cordiales

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio!!!!
Stayed 1 night in Jun 2023
Response from HS HOTEL on 2023/6/20
Gracias por su calificaciòn, lo invitamos a continuar visitándonos y seguir disfrutando de nuestro restaurante Fray Bernardino

10/10 Excellent

Leonor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lo único que no me gusto fue lis canales de televisión ni siquiera lo básico En el restaurant tenía cierto canal que en la habitación no
Stayed 2 nights in May 2023
Response from HS HOTEL on 2023/5/24
Gracias por compartirnos su opiniòn, pasaremos su comentario al area correspondiente para que lo tomen en cuenta.Saludos Cordiales

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación estaba tan completa que parecía mas departamento que habitación. Incluso tenía bañera de hidromasaje, sala, comedor y cocina pequeña.
Stayed 1 night in Apr 2023
Response from HS HOTEL on 2023/5/5
Nos alegra que le agradaran las instalaciones, esperamos verlo de nuevo.

10/10 Excellent

Yossi

Stayed 1 night in Apr 2023
Response from HS HOTEL on 2023/5/20
En HS Hotel, nos complace el que haya tenido una agradable estancia, agradecemos su calificación y lo invitamos a continuar visitandonos.Saludos Cordiales

10/10 Excellent

Alejandro

Stayed 1 night in Apr 2023
Response from HS HOTEL on 2023/4/25
En HS Hotel, nos complace el que haya tenido una agradable estancia, agradecemos su calificación y lo invitamos a continuar visitandonos.Saludos Cordiales

10/10 Excellent

Monica

Stayed 1 night in Mar 2023
Response from HS HOTEL on 2023/3/29
Agradecemos su comentario y calificaciònSaludos Cordiales

10/10 Excellent

Charly

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien y bonito
Stayed 2 nights in Mar 2023
Response from HS HOTEL on 2023/3/15
Agradecemos su comentario y calificaciònSaludos Cordiales

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpia y bien mantenido.
Response from HS HOTEL on 2023/1/17
En HS Hotel, nos complace el que haya tenido una agradable estancia, agradecemos sus comentarios y lo invitamos a continuar visitándonos. Saludos Cordiales

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from HS HOTEL on 2023/3/29
Agradecemos su comentario y calificaciònSaludos Cordiales

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buen hotel, el mejor de Cd Sahagun pienso yo, las camas son comodas, los baños estan limpios
Stayed 2 nights in Oct 2022
Response from HS HOTEL on 2022/10/12
En HS Hotel nos complace que haya tenido una estancia agradable, agradecemos su calificación. La invitamos a continuar visitándonos Saludos Cordiales

8/10 Good

Uwe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for the region.
Stayed 1 night in Sep 2022
Response from L.A.T. Edgar Garrido on 2022/9/27
Agradecemos su comentario y lo invitamos a continuar visitándonos.Saludos Cordiales,HS Hotel

10/10 Excellent

miguel Angel

Stayed 1 night in Jul 2022
Response from HS Hotel on 2022/7/28
En HS Hotel nos complace que haya tenido una estancia agradable, agradecemos su calificación. La invitamos a continuar visitándonos Saludos Cordiales

8/10 Good

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel sirve para dormir y trabajar durante el día, aunque el internet no es bueno. Habitación bonita y cómoda.
Stayed 3 nights in Jul 2022
Response from L.A.T. Edgar Garrido on 2022/7/28
Estimado Miguel, agradecemos sus comentarios y tomaremos en cuenta su opinión Saludos Cordiales

6/10 Okay

Montserrat

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No hay internet en las habitaciones
Stayed 2 nights in Jul 2022
Response from L.A.T. Edgar Garrido on 2022/7/28
Estimada Srita Montserrat, Su opinión es muy importante para nosotros, verificaremos lo que nos comenta con la finalidad de ofrecerle un mejor servicio en su próxima visita. Saludos Cordiales

8/10 Good

Cristhian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, solo que no tienen flexibilidad con la hora del check in para entrar antes de las 3pm, pero todo muy bien!
Stayed 1 night in Jul 2022
Response from L.A.T. Edgar Garrido on 2022/7/4
Estimado Christian Un Gusto haberle recibido en HS Hotel, nos es grato saber que tuvo una agradable estancia, esperamos verlo pronto nuevamente, en cuanto al check in tomaremos en cuenta su opinión Saludos Cordiales

10/10 Excellent

Teresa

Stayed 1 night in Jun 2022
Response from L.A.T. Edgar Garrido on 2022/6/9
En HS Hotel nos complace que haya tenido una estancia agradable, agradecemos su calificación. La invitamos a continuar visitándonos Saludos Cordiales

8/10 Good

Jesús

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Edgar Garrido on 2022/6/2
HS Hotel, agradece su preferencia y lo invitamos a continuar visitándonos Saludos Cordiales

10/10 Excellent

Ruben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio excelente y buena cocina.
Stayed 1 night in May 2022
Response from L.A.T. Edgar Garrido on 2022/6/12
En HS Hotel nos complace que haya tenido una agradable estancia en nuestras instalaciones, lo invitamos a continuar disfrutando de ellas. Saludos Cordiales

10/10 Excellent

fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Edgar Garrido on 2022/5/23
Nos complace que haya tenido una agradable estancia en HS Hotel. Un gusto haberla recibido. Saludos Cordiales

8/10 Good

LETICIA OLIVIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Edgar Garrido on 2022/1/25
Srita Olivia, le deseamos un excelente año y le agradecemos su calificación, invitándola a continuar visitándonos y disfrutando de nuestros servicios. Saludos Cordiales