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Reviews of Plaza Inn Express

3 out of 5
Plaza Inn Express
4ª Ave. Sur No. 157, Tapachula, CHIS

Reviews

8.2

Very Good

Rating 10 - Excellent. 116 out of 275 reviews" "
Rating 8 - Good. 101 out of 275 reviews" "
Rating 6 - Okay. 31 out of 275 reviews" "
Rating 4 - Poor. 11 out of 275 reviews" "
Rating 2 - Terrible. 16 out of 275 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edith

Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean, but needs some updates. Quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Ana Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar a mi familia le agradó mucho. ..

6/10 Okay

Ruediger

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s outdated for the prices
Stayed 1 night in Mar 2024

8/10 Good

Leah, el paso

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
It’s a good place to stay.. probably a 2 star hotel.. their breakfast is not the best.. very simple.
Stayed 3 nights in Jan 2024

10/10 Excellent

John

Liked: Property conditions & facilities
Eee
Stayed 1 night in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal muy atentos, buen servicio
Stayed 1 night in Dec 2023

10/10 Excellent

Julio, blythewood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hugo Leonel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 1 night in Dec 2023

8/10 Good

Diego Augusto

Stayed 4 nights in Nov 2023

8/10 Good

Alicia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the mall, many areas to eat
Stayed 1 night in Oct 2023

10/10 Excellent

Premio Pierre

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from HOTEL on 2023/10/10
GRACIAS POR SUS COMENTARIOS PARA NOSOTROS SON MUY IMPORTANTES

10/10 Excellent

Fanny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y servicio. Gracia a todo el personas del hotel.
Stayed 5 nights in Sep 2023
Response from HOTEL on 2023/10/10
GRACIAS POR SUS COMENTARIOS PARA NOSOTROS SON MUY IMPORTANTES

8/10 Good

Josue

Traveled with family
Liked: Cleanliness, staff & service, amenities
Todo bien
Response from HOTEL on 2023/10/10
GRACIAS POR SUS COMENTARIOS PARA NOSTROS SON MUY IMPORTANTES

10/10 Excellent

Wismick

Stayed 14 nights in Aug 2023
Response from HOTEL on 2023/10/10
GRACIS POR SUS COMENTARIOS

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities
DONE
Stayed 1 night in Aug 2023
Response from HOTEL on 2023/10/10
GRACIAS POR SUS COMENTARIOS

10/10 Excellent

MIGUEL ANGEL

Stayed 1 night in Jun 2023
Response from HOTEL on 2023/7/4
GRACIAS POR SUS COMENTARIOS

10/10 Excellent

Julio, blythewood

Stayed 2 nights in Apr 2023
Response from Hotel on 2023/6/13
Gracias por sus comentarios

10/10 Excellent

Julio, blythewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Hotel on 2023/6/13
Gracias por sus comentarios

4/10 Poor

Oscar

Dont like this service
Stayed 3 nights in Apr 2023
Response from HOTEL on 2023/5/3
Gracias por sus comemtarios, para nosotros son muy importantes

10/10 Excellent

Paul

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Friendly welcoming and helpful staff, clean and safe :-)
Stayed 1 night in Jan 2023
Response from HOTEL on 2023/1/29
GRACIAS POR SUS COMENTARIOS PARANOSOTROS SON MUY IMPORTANTE

8/10 Good

Leenchid

Business traveler
Liked: Cleanliness
It's a good hotel to stay. Breakfast is good (mexican breakfast). There are restaurants nearby, bank, supermarket, shops...
Response from HOTEL on 2023/1/5
Gracias por sus cometarios, para nosotros son muy importantes

8/10 Good

Kareen

Liked: Cleanliness, staff & service

4/10 Poor

Alina

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the place needs updating, wasn't very clean, couldn't get extra towels
Stayed 3 nights in Nov 2022
Response from HOTEL on 2023/1/5
Gracias por sus comentarios, para nosotros son muy importantes

8/10 Good

arturo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice kitchen staff
Stayed 2 nights in Aug 2022
Response from HOTEL on 2022/9/5
Gracia por sus comentarios

8/10 Good

Yolanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from hotel laza inn on 2022/7/14
Gracias por sus comentarios

8/10 Good

Ana

Stayed 1 night in May 2022
Response from hotel laza inn on 2022/6/2
Gracias por sus comentarios

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

8/10 Good

Pedro, NOCATEE

Stayed 1 night in Feb 2022

10/10 Excellent

Ruediger

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Aug 2021
Response from HOTEL PLAZA INN on 2021/9/7
gracias por sus comentarios, para nosotros son muy importantes

10/10 Excellent

JUAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay, good service.
Stayed 1 night in Oct 2020
Response from HOTEL PLAZA INN on 2020/12/25
para nosotros sus comentarios son muy importantes

6/10 Okay

Pablo

Traveled with family
Stayed 1 night in Sep 2020

10/10 Excellent

dianevaldez, dallas,tx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was excellent!!!. they were very nice and helpfull
Stayed 17 nights in Jun 2020
Response from General Manager on 2020/7/10
Thanks for your visit!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Excellent
Stayed 1 night in Apr 2020
Response from General Manager on 2020/6/18
Apreciable Sarah,. Reciba un cordial saludo y nuestro agradecimiento por hospedarse con nosotros. nos emociona saber que su estancia con nosotros fue de su total agrado, le esperamos en su próxima visita a esta ciudad.

8/10 Good

Harvey, Guatemala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money. It is close to supermarkets and some food options. As we were visiting during Coved 19 we did not do very much else.
Stayed 1 night in Apr 2020
Response from General Manager on 2020/4/17
Dear Harvey,. Receive a cordial greeting and our thanks for staying with us. We are excited to know that your stay with us was to your liking, we look forward to seeing you on your next visit to this city.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Very affordable room. Comfortable bed. Not a neighborhood to walk around though. Close to Gautemala-Mexican border and Tapachula airport.
Stayed 2 nights in Mar 2020
Response from General Manager on 2020/4/1
Dear Guest. Receive a cordial greeting and our thanks for staying with us. We are excited to know that your stay with us was to your liking, we look forward to seeing you on your next visit to this city.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020
Response from Gerencia del Hotel on 2020/3/27
Apreciable Huésped!. Reciba un cordial saludo y nuestro agradecimiento por hospedarse con nosotros. nos emociona saber que su estancia con nosotros fue de su total agrado, le esperamos en su próxima visita a esta ciudad.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Gerencia del Hotel on 2020/2/12
Estimado Sr. Robert, Reciba un cordial saludo y nuestro agradecimiento por hospedarse con nosotros. nos emociona saber que su estancia con nosotros fue de su agrado, le esperamos en su próxima visita a esta ciudad.

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019
Response from Gerencia del Hotel on 2019/12/16
Estimado Sr. Ramos, Reciba un cordial saludo y nuestro agradecimiento por hospedarse con nosotros. nos emociona saber que su estancia con nosotros fue de su total agrado, le esperamos en su próxima visita a esta ciudad.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Private parking is not available, since one has to leave his/her car in an open area
Stayed 1 night in Dec 2019
Response from General Manager on 2019/12/10
Dear Guest, Receive a cordial greeting and our thanks for staying with us. We are excited to know that your stay with us was to your liking, we are waiting for you on your next visit to this city.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Gerencia de Hotel on 2019/10/2
Apreciable Huésped, Reciba un cordial saludo y nuestro agradecimiento por hospedarse con nosotros. nos emociona saber que su estancia con nosotros fue de su total agrado, le esperamos en su próxima visita a esta ciudad.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Exelente servicio y limpieza en la propiedad... recomendable
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
At check in, counter staff was rude and unprofessional
Stayed 4 nights in Jul 2019
Response from General Manager on 2019/7/30
Dear Guest, We apologize for the bad service we provide, we will give feedback to our employees.

2/10 Terrible

Miguel

Disliked: Property conditions & facilities, room comfort
This people treat you like a possible delinquent.
Stayed 3 nights in Jul 2019
Response from General Manager. on 2019/7/27
Dear Mr. Miguel, Receive a cordial greeting and our thanks for staying with us. Sorry, we do not understand your comment.

8/10 Good

Ray

Traveled with group
Liked: Cleanliness, staff & service
Good location, hotel was okay. Nothing really stood out and expensive for what you actually get in return. Average hotel and nothing spectacular but considering the hotels in the area, probably better than most.
Stayed 1 night in Jun 2019
Response from Gerencia del Hotel on 2019/7/5
Estimado Sr. Ray, Reciba un cordial saludo y nuestro agradecimiento por hospedarse con nosotros. nos emociona saber que su estancia con nosotros fue de su total agrado, le esperamos en su próxima visita a esta ciudad.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jun 2019
Response from Gerencia del Hotel on 2019/6/23
Estimado Huésped, Reciba un cordial saludo y nuestro agradecimiento por hospedarse con nosotros. nos entristece saber que no cumplimos con sus expectativas ojala pudiese darnos retro alimentación para saber en que le fallamos. una disculpa por no cumplir sus expectativas.

6/10 Okay

AG

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I made a reservation for 2 people, in the picture of my reservation the room shows 2 full beds. But when we got there, the front desk guy told us that they had a room with only 1 bed, and it wasn't a King or a Queen size. Front desk said that this was all they hay, so basically he said take it or leave it, as we had no other option, we had to take the room. But not happy with this
Stayed 1 night in Jun 2019
Response from General Manager on 2019/6/14
Dear guest, We offer you an apology for the inconveniences, the reservation I made was a room with a bed, we could not give you a room with two beds because we did not have it anymore.