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Reviews of One Tapachula

3 out of 5
One Tapachula
9a. Avenida Sur Prolongacion #382, Colonia Teofilo Acebo, Tapachula, CHIS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 156 out of 247 reviews" "
Rating 8 - Good. 60 out of 247 reviews" "
Rating 6 - Okay. 20 out of 247 reviews" "
Rating 4 - Poor. 3 out of 247 reviews" "
Rating 2 - Terrible. 8 out of 247 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

I never check in. The hotel dont have an elevator, no AC
Stayed 1 night in Mar 2024

10/10 Excellent

Maynor

Stayed 1 night in Dec 2023

6/10 Okay

Gabriela

Traveled with partner
Liked: Amenities
Small place pricy for the quality overall
Stayed 3 nights in Aug 2023

10/10 Excellent

Ezequiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tank’s
Stayed 2 nights in Sep 2023

2/10 Terrible

Shakhboz

Stayed 1 night in Sep 2023

8/10 Good

flor

Traveled with family
Liked: Cleanliness, staff & service
I don't like the breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is excellent,good customer Service
Stayed 1 night in Aug 2023

8/10 Good

oybek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property several times & I don’t have anything to complain about. I like the 24 hour security in the parking lot. The staff is very pleasant and the bed very comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Santiago Gonzalez, Apple Valley

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very nice hotel, I will stay there next time.
Stayed 1 night in Jun 2023

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel; But Dangerous WiFi Requirement
It is a nice hotel with a good buffet breakfast. However, to sign up for Wi-Fi, you must give the hotel access to all of your contacts' information. Not good! Most hotels just have Wi-Fi and a password. Secondly, the bathrooms are tiny, not much they can do about it now; but they are uncomfortably small.
Stayed 1 night in May 2023

10/10 Excellent

Carlos

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient
Stayed 5 nights in Apr 2023

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern
Very nice and modern, just in front of a shopping center
Stayed 1 night in Apr 2023

10/10 Excellent

OLAF, weston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2023

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing, specially one employee in particular Kimberli, she deserves a raise for going above and beyond!! Definitely will be going back
Stayed 1 night in Mar 2023

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service has made amazing everyone is so polite and helpful. Always ready to help.! we will definitely be staying here again
Stayed 1 night in Mar 2023

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast
Nice clean hotel, with a hot breakfast.
Stayed 1 night in Dec 2022

2/10 Terrible

ismael

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Oct 2022

8/10 Good

Don, Tustin

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2022
Response from Gerencia General on 2022/8/29
Buen día,Agradecemos mucho su recomendación, y esperamos volver a tener la oportunidad de recibirle en esta su casa.Cordialmente,

8/10 Good

hr

Traveled with group
Liked: Staff & service, property conditions & facilities
Missing a small fridge in rooms cause hot wether
Stayed 1 night in Aug 2022
Response from General Manager on 2022/8/12
Thank you very much for your comments and suggestions. We hope to see you soon. Regards,

10/10 Excellent

Herbert, Guatemala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to sleep in when on business or just passing by Tapachula. The hotel is new so amenities are in great condition.
Stayed 1 night in Jun 2022
Response from General Manager on 2022/6/27
Dear Mr Herbert, Thanks a lot for your comments and recomendation. We hope to see you soon in this your house. Best Regards,

8/10 Good

Angel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No hay tiendas de conveniencia cercanas
Stayed 1 night in Apr 2022

10/10 Excellent

Raymond

Stayed 1 night in Mar 2022

8/10 Good

Franklin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous
Great place to stay really clean and Cousy I have some issues with the AC sensor but over all works for good
Stayed 1 night in Jan 2022
Response from Magdalena Segura / One Tapachula on 2022/1/31
Estimado Marvelous, Gracias por su visita a One Tapachula, es grato saber que contamos con su preferencia. Esperamos pronto su regreso a esta su segunda casa. Saludos cordiales.

6/10 Okay

Patricio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of people hanging out by lobby area and outside hotel … not good
Stayed 3 nights in Nov 2021

8/10 Good

Tamara

Liked: Cleanliness, property conditions & facilities, room comfort
A night at Tapachula One
One night, close to shopping and restaurants, clean. No coffee in room. But was available in lobby 24 hrs. A bit pricey for basic comforts
Stayed 1 night in Nov 2021

10/10 Excellent

RIGOBERTO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Adelbert, Cuauhtemoc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was nice and I liked very much the way the bathrooms are designed
Stayed 1 night in Nov 2021

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juan 3,16
Stayed 1 night in Nov 2021

10/10 Excellent

Carlos

Stayed 1 night in Nov 2021

6/10 Okay

RUDY

Stayed 1 night in Oct 2021

10/10 Excellent

MYRA

Stayed 1 night in Jul 2021

10/10 Excellent

Juan Pablo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff. Definitely will recommend and return
Stayed 1 night in Jul 2021

10/10 Excellent

Chelsea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a los que compramos es expedia, nos tratan con indeferencia, atienden mejor a los que compran su habitacion en el hotel
Stayed 1 night in Jun 2021

10/10 Excellent

Oscar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Magdalena Segura on 2021/7/5
Muchas gracias por el tiempo dedicado a calificarnos. En One Tapachula siempre será un gusto recibirlos, así que lo esperamos pronto. Reciba un cordial saludo

8/10 Good

Sergio R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Buena opción de estadia, faltó confort al dormir
El personal del hotel muy amable, atentos y con disposición de ayudar. Solicite habitación con dos camas dobles, pero las camas tienen la dimensión mas estrecha que hubiera yo conocido anteriormente, confortable para un solo adulto, poco confortable para dormir en pareja.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms are clean, but small. Breakfast was very unimpressive - I was expecting the true Mexican, which tends to be delicious
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2021
Response from One Tapachula on 2021/4/29
Agradecemos el permitirnos ser anfitriones durante su estancia, deseamos pronto este de regreso, en su segunda casa one Tapachula

8/10 Good

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tapachula DD, NL
Nice new Hotel, Probably the most economical nice place to stay in town.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel, friendly staff, nice accommodations, and economical. The breakfast is excellent. Have stayed here a number of times as well as other One hotels. Will recommend them.
Stayed 1 night in Dec 2020

10/10 Excellent

Nancy, Los Angeles ca

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y muy limpio y su personal super amable
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, hotel práctico con excelente limpieza y buen servicio. Cómodo descanso !
Stayed 1 night in Nov 2020
Response from Magdalena Segura on 2020/11/29
One Tapachula agradece su preferencia y la oportunidad que nos dio de servirle. Es grato saber que le gustó la ubicación, la limpieza y sobre todo el servicio de nuestro Staff. Le esperamos de regreso en esta su segunda casa.

10/10 Excellent

Edgar, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities
It's a excellent property, safe and cleaning. It's fabulous
Stayed 1 night in Oct 2020
Response from One Tapachula on 2020/11/5
Agradecemos su estancia con nosotros, esperando muy pronto su regreso, deseamos que continué cuidándose y tenga un excelente mes. Saludos cordiales.

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020
Response from One Tapachula on 2020/10/21
Agradecemos su elección en su segunda casa One Tapachula y esperamos pronto su regreso, con el mimo compromiso de seguir brindando atención y servicio a nuestros huéspedes. Excelente tarde

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
xc
Great experience! Great service!
Stayed 1 night in Aug 2020
Response from One Tapachula on 2020/10/21
Agradecemos su elección en su segunda casa One Tapachula y esperamos pronto su regreso, con el mimo compromiso de seguir brindando atención y servicio a nuestros huéspedes. Excelente tarde