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Reviews of Holiday Inn Express & Suites Trinity, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Trinity, an IHG Hotel
2125 Corporate Center Dr, Odessa, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 365 out of 519 reviews" "
Rating 8 - Good. 94 out of 519 reviews" "
Rating 6 - Okay. 29 out of 519 reviews" "
Rating 4 - Poor. 13 out of 519 reviews" "
Rating 2 - Terrible. 18 out of 519 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues at all!
Stayed 5 nights in Mar 2024
Response from Wesley Bowser, General Manager on 2024/5/19
Dear David: Thank you for staying with us and for taking time to review your stay! We hope to see you again real soon!

8/10 Good

MANUEL, OCALA

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Wesley Bowser, General Manager on 2024/5/19
Dear Manuel: Thank you for staying with us! Please come back again soon!

10/10 Excellent

Gorgious

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and comfortable. Breakfast so good
Stayed 1 night in May 2024
Response from Wesley Bowser, General Manager on 2024/5/19
Dear Gorgious: Thank you for being our guest! We are happy to see you enjoyed your stay and hope to see you back soon!

6/10 Okay

Frank

Liked: Cleanliness
Disliked: Amenities
Basic, bare bones hotel. Included "breakfast" has minimal choices, self serve on Styrofoam plates and plastic utensils. Minimal amenities. Minimal TV offering. Prices the same as other hotels nearby
Stayed 2 nights in Apr 2024
Response from Wesley Bowser, General Manager on 2024/5/5
Dear Frank: Thank you for staying with us! We surely apologize for any dissatisfaction with breakfast and always seeking ways and feedback for imrprovement. We hope you visit us again soon!

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from Wesley Bowser, General Manager on 2024/4/26
Dear Jason: Thank you so much for staying with us! We appreciate your comment and hope to see you again real soon!

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in great shape, location is great and is away from crazy roads and unnecessary noises! Bathroom of the room needed some tlc but overall was great!
Stayed 2 nights in Apr 2024
Response from Wesley Bowser, General Manager on 2024/4/26
Dear Tania: Thank you for being our guest and for taking time to share your review! We appreciate your feedback and we hope to see you again soon!

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
all new , breakfast, all clean
Stayed 1 night in Apr 2024
Response from Wesley Bowser, General Manager on 2024/4/25
Dear Marcelo: Thank you for being our guest and for taking time to review your stay! We hope to see you again real soon!

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an amazing stay
Stayed 1 night in Apr 2024
Response from Wesley Bowser, General Manager on 2024/4/23
Dear Carrie: Thank you so much for being our guest! Please come back again real soon!

10/10 Excellent

Karen, st augustine

Liked: Cleanliness, staff & service, property conditions & facilities
The place felt very safe and there were wonderful, festive other guests which made the stay eventful! Staff was extremely helpful and showed lovely dispositions toward the guests. Would recommend and stay there again!
Stayed 2 nights in Apr 2024
Response from Wesley Bowser, General Manager on 2024/4/23
Dear Karen: Thank you so much for being our guest and for taking time to share your experience! We hope to see you back again real soon!

8/10 Good

HARDY SANTIAGO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Wesley Bowser, General Manager on 2024/4/22
Dear Hardy: Thank you for being our guest! We hope to see you again real soon!

10/10 Excellent

dennis

Liked: Amenities
Great place
Stayed 1 night in Apr 2024
Response from Wesley Bowser, General Manager on 2024/4/8
Dear dennis: Thank you for rating your stay with us! Please come back again soon!

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wesley Bowser, General Manager on 2024/4/8
Dear Liz: Thank you for rating your stay with us! Please come back again soon!

10/10 Excellent

James

Stayed 3 nights in Mar 2024
Response from Wesley Bowser, General Manager on 2024/3/31
Dear James: Thank you for being our guest and for taking time to review your stay! We hope to see you again real soon!

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, decent location, clean no frills property …we did not have breakfast
Stayed 4 nights in Feb 2024
Response from Wesley Bowser, General Manager on 2024/3/10
Dear Michelle: Thank you for staying with us! We hope you come back soon and take advantage of our complimentary breakfast.

10/10 Excellent

ELIO

Stayed 4 nights in Feb 2024
Response from Wesley Bowser, General Manager on 2024/3/28
Dear Elio: Thank you for rating your stay with us! We hope to see you again soon!

4/10 Poor

Samantha

Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 2024/3/26
Dear Samantha: Thank you for being our guest! We hope any dissatisfaction was resolved during your stay and hope to see you again soon!

10/10 Excellent

Giang

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and cleanliness
Stayed 1 night in Mar 2024
Response from Wesley Bowser, General Manager on 2024/3/4
Dear Giang: Thank you for being our guest and for taking time to review your stay with us! Please come back again real soon!

8/10 Good

Rebecca

Traveled with family
Friendly and helpful staff
Stayed 4 nights in Feb 2024
Response from Wesley Bowser, General Manager on 2024/2/26
Dear Rebecca: Thank you for staying with us! We appreciate your comments and hope to see you again soon!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for work.
Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 2024/2/22
Dear Jennifer: Thank you for being our guest! We appreciate you rating your stay and hope to see you again soon!

10/10 Excellent

Elinsa

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 2024/2/21
Dear Elinsa: Thank you for being our guest and for reviewing your stay! Please come back again real soon!

8/10 Good

Erianne

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Wesley Bowser, General Manager on 2024/2/21
Dear Erianne: Thank you for staying with us and for rating your stay! We hope to see you again soon!

8/10 Good

Lorene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable
Stayed 2 nights in Feb 2024
Response from Wesley Bowser, General Manager on 2024/2/18
Dear Lorene: Thank you for being our guest and for taking time to review your stay! Please come back again real soon!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quit and clean rooms. Breakfast was very good also. Comfortable beds
Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 2024/2/18
Dear Jessica: Thank you so much for staying with us and for reviewing your stay! Please come back again soon!

2/10 Terrible

ILAN, Peru

Disliked: Staff & service
I booked a King size bed. When I checked in, they had not told me that they had given me a room with two twins. When I had returned to the front desk, the receptionist told me that no king-size bedrooms were available. When I requested to cancel the reservation, she suddenly found a room with the king size bed. I do not appreciate when hotel staff lie to me.
Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 2024/2/18
Dear Ilan: We sincerely apologize for any misunderstanding at check in. Your reservation was for a run-of-house room type, which is whatever room type is available. It appears a king became available and the front desk was able to accommodate your request. Thank you.

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 2024/2/13
Dear Hannah: Thank you so much for being our guest and for taking time to review your stay with us! We hope to see you again soon!

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful
Stayed 2 nights in Feb 2024
Response from Wesley Bowser, General Manager on 2024/2/11
Dear Margaret: Thank you for staying with us and for taking time to rate your stay! We hope to see you again real soon!

10/10 Excellent

Sherrill L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Wesley Bowser, General Manager on 2024/2/9
Dear Sherrill: Thank you for being our guest and for rating your stay with us! We hope to see you again real soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, clean, new, friendly staff!!
Stayed 2 nights in Feb 2024
Response from Wesley Bowser, General Manager on 2024/2/5
Dear Thomas: Thank you for reviewing your stay! We are delighted you had a nice time and hope to see you again real soon!

10/10 Excellent

Lori N Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Friendly staff
Stayed 1 night in Jan 2024
Response from Wesley Bowser, General Manager on 2024/1/30
Dear Lori: Thank you so much for staying with us! We hope to see you again real soon!

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere with hammocks and water view very nice. Only problem we found was knob to timer on outdoor hot tub missing. Had to get pliers ofmy own to twist jets on.
Stayed 1 night in Jan 2024
Response from Wesley Bowser, General Manager on 2024/1/29
Dear Bonnie: Thank you for taking time to review your stay with us! We hope to see you back soon!

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verry clean hotel
Stayed 2 nights in Jan 2024
Response from Wesley Bowser, General Manager on 2024/1/29
Dear Tom: Thank you for being our guest and for reviewing your stay! Please come back again real soon!

10/10 Excellent

Aracely

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Wesley Bowser, General Manager on 2024/1/29
Dear Aracely: Thank you for staying with us and for rating your stay! We hope to see you again real soon!

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
The entire experience was the best
Stayed 2 nights in Jan 2024
Response from Wesley Bowser, General Manager on 2024/1/29
Dear Calvin: Thank you for rating your stay! We hope to see you again real soon!

10/10 Excellent

Autumn

Stayed 1 night in Jan 2024
Response from Wesley Bowser, General Manager on 2024/1/30
Dear Autumn: Thank you for rating your stay with us! We hope to see you again soon!

10/10 Excellent

Kobe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wesley Bowser, General Manager on 2024/1/29
Dear Kobe: Thank you for rating your stay! We hope to see you back soon!

10/10 Excellent

John, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Dec 2023
Response from Wesley Bowser, General Manager on 2024/1/30
Dear John: Thank you for being our guest! Please come back again real soon!

4/10 Poor

Leslie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were so dirty and had boogers and dirt. The pullout had trash and nasty dirt. There was leftover hair on the toilet paper holder. There was a hooker in the parking lot. Horrible nasty hotel.
Stayed 1 night in Dec 2023
Response from Wesley Bowser, General Manager on 2023/12/31
Dear Leslie: We would like to express our sincere apologies in regards to any issues you state you encountered. This is highly unusual and we assure this is not our standard. We hope any issues were corrected during your stay and that you may give us another chance in the future.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay!
Stayed 3 nights in Dec 2023
Response from Wesley Bowser, General Manager on 2023/12/31
Dear Holly: Thank you for being our guest! We are glad to see you had a nice time and hope to see you back again real soon!

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from Wesley Bowser, General Manager on 2024/1/21
Dear Jennifer: Thank you for being our guest! We appreciate you taking time to rate your stay and hope to see you again real soon!

10/10 Excellent

HAYDEE

Liked: Cleanliness, staff & service, property conditions & facilities
I say check in. Room was clean. Lots of nearby places to eat.
Stayed 1 night in Dec 2023
Response from Wesley Bowser, General Manager on 2023/12/31
Dear Haydee: Thank you for being our guest and for taking time to share your comments! Please come back again very soon!

10/10 Excellent

Shari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Hotel staff were very friendly. Rooms were very clean and comfortable.
Stayed 1 night in Dec 2023
Response from Wesley Bowser, General Manager on 2023/12/31
Dear Shari: Thank you for reviewing your stay! We appreciate your comments and hope to see you again soon!

10/10 Excellent

victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, kitchen and cleaning staff were great!
Stayed 3 nights in Dec 2023
Response from Wesley Bowser, General Manager on 2023/12/20
Dear Victoria: Thank you for being our guest! We appreciate you taking time to review your stay and we hope to see you again real soon!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Wesley Bowser, General Manager on 2023/12/18
Dear Jaime: Thank you so much for being our guest and for rating your stay! We hope to see you again soon!

8/10 Good

Kaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Wesley Bowser, General Manager on 2023/12/10
Dear Kaylene: Thank you for rating your stay with us! We are happy to see you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Mike

Liked: Staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Dec 2023
Response from Wesley Bowser, General Manager on 2023/12/8
Dear Mike: Thank you so much for rating your stay, we appreciate it! Please come back again real soon!

10/10 Excellent

Crissy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Wesley Bowser, General Manager on 2023/12/8
Dear Crissy: Thank you for rating your stay with us! We hope to see you back soon!

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The staff was so very nice. They went over and beyond to see to your needs. Quiet, family friendly. Would stay here again.
Stayed 6 nights in Nov 2023
Response from Wesley Bowser, General Manager on 2023/12/8
Dear Jerry: Thank you for your review and for being our guest! It was our pleasure! We hope to see you again real soon!

10/10 Excellent

Ted, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel, Good staff, good breakfast and a really nice back area with a pool/hot tub ….
Stayed 9 nights in Nov 2023
Response from Wesley Bowser, General Manager on 2023/11/29
Dear Ted: Thank you for staying with us! We hope to see you again real soon!

10/10 Excellent

Allen, Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Wesley Bowser, General Manager on 2023/11/29
Dear Allen: Thank you for being our guest! We hope to see you back again soon!

6/10 Okay

richard

Traveled with family
Liked: Staff & service
Maid service needs to get motivated and get the job done totally and correctly. Breakfast needs some improvement.
Stayed 3 nights in Nov 2023
Response from Wesley Bowser, General Manager on 2023/11/29
Dear Richard: We sincerely apologize for any issues regarding breakfast. We will certainly address any concerns with the team. Thank you for being our guest.