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Reviews of Grand Hotel Lili

3.5 out of 5
Grand Hotel Lili
No. 755, Sec. 4, Zhonghua Rd., Taitung City, Taitung, Taitung County

Reviews

8.8

Excellent

Rating 10 - Excellent. 63 out of 111 reviews" "
Rating 8 - Good. 34 out of 111 reviews" "
Rating 6 - Okay. 5 out of 111 reviews" "
Rating 4 - Poor. 7 out of 111 reviews" "
Rating 2 - Terrible. 2 out of 111 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ChunChen

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2021
Response from 經理 on 2021/10/4
感謝您入住我們的飯店。感謝您的意見反應！

6/10 Okay

Cindy, Canada

Traveled with family
Disliked: Staff & service, amenities
Newly opened but staff requires more training. Our room had cigarette smoke, which took longer to deal with than expected. Free breakfast was a nice touch; unfortunately, most of the items were not heated well and we didn’t end up eating there as a result. Location is a bit far from city center.
Stayed 3 nights in Dec 2020
Response from 立麗大酒店 on 2021/2/1
We very sorry for the trouble during your stay. Thank you for your suggestions. We will provide relevant partment to deal with and improve.

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020
Response from 立麗大酒店 on 2020/7/29
謝謝您的支持，期待與您再次相見！

8/10 Good

MAO JEN

Stayed 1 night in Dec 2023
Response from 小編 on 2023/12/14
謝謝您的讚美，給團隊很大的鼓勵與前進的動力，期待您與親友再次到來

10/10 Excellent

Dingjie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from 小編 on 2023/11/26
謝謝您的讚美，給團隊很大的鼓勵與前進的動力，期待您與親友再次到來。

8/10 Good

Chia yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from 小編 on 2023/10/29
感謝您的入住，您的支持是我們持續努力的原動力！期待您下次再來台東找我們玩！

10/10 Excellent

Hui-Wen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from 小編 on 2023/8/27
謝謝您的入住及評分，我們會努力提供更好的服務，歡迎再次入住

8/10 Good

Fushan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from 小編 on 2023/7/21
感謝您的入住，您的支持是我們持續努力的原動力！期待您下次再來台東找我們玩！

10/10 Excellent

Bo Ian

Stayed 1 night in Jul 2023
Response from 小編 on 2023/7/21
感謝您的入住，您的支持是我們持續努力的原動力！期待您下次再來台東找我們玩！

10/10 Excellent

SHULI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from 小編 on 2023/7/21
感謝您的入住，您的支持是我們持續努力的原動力！期待您下次再來台東找我們玩！

10/10 Excellent

Ta-Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from 小編 on 2023/7/21
感謝您的入住，您的支持是我們持續努力的原動力！期待您下次再來台東找我們玩！

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
整體服務真的很不錯，但吃早餐的餐廳太多蒼蠅了,希望能改善餐廳蒼蠅問題，這樣下次我們二訪才能夠有感覺真的有在改善
Stayed 1 night in Jun 2023
Response from 小編 on 2023/7/4
感謝您的住宿回饋，我們會將您的住宿建議轉告至相關討論及改善，我們會繼續努力提供更好的住宿體驗，希望您下次再次蒞臨。

10/10 Excellent

Chin Chuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整體都相當舒適及滿意～
Stayed 1 night in Apr 2023
Response from 經理 on 2023/5/6
感謝您的評分，我們會繼續努力以提供更好的服務，希望能為每一位到訪的旅客留下美好的住宿回憶。期待您再次到來！

8/10 Good

Kin Fung Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from 經理 on 2023/5/6
感謝您的評分，我們會繼續努力以提供更好的服務，希望能為每一位到訪的旅客留下美好的住宿回憶。期待您再次到來！

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
餐點差
早餐、晚餐的自助火鍋滿糟糕的，服務人員親切，房間清潔衛生佳
Stayed 1 night in Dec 2022
Response from 經理 on 2023/3/29
感謝您的評分，我們會繼續努力以提供更好的服務，希望能為每一位到訪的旅客留下美好的住宿回憶。期待您再次到來！

10/10 Excellent

Yung Yu

Stayed 1 night in Feb 2023
Response from 經理 on 2023/2/20
謝謝您的評分，我們會持續努力，歡迎您再次入住

10/10 Excellent

Tsehao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from 經理 on 2023/1/30
親愛的Tsehao 您好，感謝您給予我們團隊高評分，您的支持是我們的原動力，期待您再次入住。

10/10 Excellent

Tsehao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from 經理 on 2023/1/30
親愛的Tsehao您好， 感謝您的評分，很高興您對於飯店感到滿意，期待您再次光臨。

4/10 Poor

Suchin

Stayed 1 night in Jan 2023
Response from 經理 on 2023/1/19
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間的床很舒服，景色超讚，飯店剛好安排我們在邊角的房間，房間有一個大大的落地窗，白天時溫暖的冬陽會照進房間，可以坐在窗邊喝咖啡看個書，還有另一扇跟畫框一樣大的窗戶可以往外看，風景美的跟一幅畫一樣，很棒
Response from 經理 on 2023/1/1
感謝您的回饋，給予團隊很大的鼓勵，我們會繼續努力提供更好的服務給每位顧客留下好的回憶，歡迎您下次再次光臨

10/10 Excellent

TIEN KUEI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的飯店
房間很讚很漂亮，很乾淨舒適，美中不足的是枕頭只有一人一顆太低了，睡不好。
Stayed 1 night in Sep 2022
Response from 經理 on 2022/9/23
謝謝您與我們分享此次住宿體驗，您的意見我們已檢討列入改善要點，會加強調整改善內容，我們將繼續努力，也期待您再次給我們服務的機會。

4/10 Poor

Chen Tai

Stayed 1 night in Aug 2022
Response from 經理 on 2022/8/25
親愛的 Chen Tai 貴賓您好；立麗大酒店由衷感謝您的蒞臨。希望您能和我們說明關於哪部份可以改善及優化，我們會轉知相關單主管進行檢視及檢討改善。非常感謝您所給予的回饋，也期待您的再次光臨。 敬祝 順心平安 立麗大酒店 敬啟

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness and hygiene, I love it.
Stayed 1 night in Aug 2022
Response from 經理 on 2022/8/11
親愛的 Anonymous 貴賓您好；感謝您入住我們的飯店。非常感謝您所給予的回饋，也期待您的再次光臨。 敬祝 順心平安 立麗大酒店 敬啟

10/10 Excellent

Jinho

Stayed 2 nights in Aug 2022
Response from 經理 on 2022/8/11
親愛的Jinho 貴賓您好；感謝您入住我們的飯店。非常感謝您所給予的回饋，也期待您的再次光臨。 敬祝 順心平安 立麗大酒店 敬啟

10/10 Excellent

Wen-hung

Stayed 1 night in Jul 2022
Response from 經理 on 2022/8/6
感謝您入住我們的飯店。感謝您的意見反應！

4/10 Poor

KUOCHANG

Stayed 1 night in Jul 2022
Response from 經理 on 2022/8/6
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

JIA HAO

Stayed 1 night in Jul 2022
Response from 經理 on 2022/8/6
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

YU

Stayed 1 night in Jul 2022
Response from 經理 on 2022/8/6
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

kueifu

Stayed 1 night in Jul 2022
Response from 經理 on 2022/7/31
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

FeiJuan

Stayed 1 night in Jul 2022
Response from 經理 on 2022/7/23
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

CHIHTSUNG

Stayed 1 night in Jul 2022
Response from 經理 on 2022/7/23
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from 經理 on 2022/7/23
感謝您入住我們的飯店。感謝您的意見反應！

4/10 Poor

YING YING

Stayed 1 night in Jun 2022
Response from 經理 on 2022/7/2
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

Yen

Stayed 2 nights in Jun 2022
Response from 經理 on 2022/7/2
感謝您入住我們的飯店。感謝您的意見反應！

4/10 Poor

WAN-TUN

Stayed 1 night in Jun 2022
Response from 經理 on 2022/7/2
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from 經理 on 2022/6/3
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from 經理 on 2022/4/25
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

CHINGYU

Stayed 1 night in Apr 2022
Response from 經理 on 2022/4/25
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

You wei

Stayed 1 night in Apr 2022
Response from 經理 on 2022/4/25
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
我覺得床很好睡，視野還行
Stayed 1 night in Mar 2022
Response from 經理 on 2022/4/4
親愛的Ann貴賓您好；立麗大酒店由衷感謝您的蒞臨，更感謝您願意和其他旅人分享您在立麗所得到的體驗與感想。您的嘉許與讚美讓我們充滿了能量，也是最大的鼓勵。期待您能很快的再回來台東立麗大酒店。 敬祝 順心平安 立麗大酒店敬啟

10/10 Excellent

CHUN MING

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from 經理 on 2022/4/4
親愛的CHUN MING貴賓您好；感謝您入住我們的飯店。感謝您的意見反應！

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
枕頭太軟太扁，一人只提供一顆，隔日向飯店詢問是否可以各多給一顆，前台第一反應『需要這麼多顆嗎？』 餐食沒有很好吃，炒高麗菜有點生，甚至涼掉了，有點失望... 不過飯店滿新，滿乾淨的，至少環境住起來還算安心。
Stayed 2 nights in Feb 2022
Response from 經理 on 2022/4/4
親愛的Anonymous貴賓您好；立麗大酒店由衷感謝您的蒞臨。針對您所提的各項缺失，我們已經請各相關單位主管進行了解及檢討改進。非常謝謝您的回饋，並竭誠地歡迎您再次光臨。 敬祝 順心平安 立麗大酒店 敬啟

10/10 Excellent

TIEN KUEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的飯店
很棒的飯店，空間很大很漂亮，停車空間在室外，滿房時很難停到位子，早餐很普通。
Stayed 1 night in Feb 2022
Response from 立麗大酒店 on 2022/3/2
感謝您入住我們的飯店。感謝您的意見反應！

2/10 Terrible

CHIH CHING

Traveled with family
Stayed 1 night in Feb 2022
Response from 經理 on 2022/4/4
親愛的CHIH CHING貴賓您好:感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

shin hung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很讚
Stayed 1 night in Jan 2022
Response from 立麗大酒店 on 2022/3/2
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

huai-jen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from 經理 on 2022/2/5
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

WenChing

Stayed 1 night in Jan 2022
Response from 經理 on 2022/2/5
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

Wei Liang

Stayed 1 night in Jan 2022
Response from 經理 on 2022/1/30
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

YUNGMING

Stayed 1 night in Jan 2022
Response from 經理 on 2022/1/30
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

Kuoting

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from 經理 on 2022/1/7
感謝您入住我們的飯店。感謝您的意見反應！