Quadruple Room | Premium bedding, down comforters, desk, laptop workspace
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Reviews of West.inn48

3.5 out of 5
West.inn48
48 Xiaoxi Street, Shilin District, Taipei

Reviews

8.0

Very Good

Rating 10 - Excellent. 132 out of 348 reviews" "
Rating 8 - Good. 141 out of 348 reviews" "
Rating 6 - Okay. 39 out of 348 reviews" "
Rating 4 - Poor. 15 out of 348 reviews" "
Rating 2 - Terrible. 21 out of 348 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Francisco

Tiny room. Automatic check in. The price is right. Night market at 100 meters. Stay here is ok.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not too bad hotel
The stay for 7D6N is ok cos is really near shilin night market. But the room quite small for our family of 4. The pillow is super thin and we asked for more pillow they wanna charge us. The pillow is thin until very hard to sleep so they really should change to a better quality pillow if they dun wanna provide extra pillows. Overall still not that bad and customer services is consider fast and responsive.
Stayed 6 nights in Dec 2023

6/10 Okay

Wai

Liked: Cleanliness, property conditions & facilities
We were in room 301 so we got a window. The check in process is not user friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Stay
It was very good to stay there in a reasonable condition. The room was very clean and cozy enough to sleep well. Just staying there for night and having a solo trip around Taipei city, it was very good choice to be there near Shilin night market. If I have any chance to be there, someday, I’d like to have a reservation again.
Stayed 1 night in Oct 2023

8/10 Good

Sum Yin Samuel

Disliked: Cleanliness, staff & service
Staff wasn’t too friendly. Prime location priced appropriately.
Stayed 3 nights in Oct 2023

8/10 Good

Xu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For those who want to explore the city
With no windows, an unmanned front desk, and no luggage storage, don’t expect luxury services at this hotel. But if you’re looking for a centrally located place steps from the Shilin Night Market and are a generally low-maintenance person who will spend most of your time outside, this may be the perfect place for you. I recommend that you download Line app beforehand, as that is the easiest way to reach the hotel staff should you need to. Unlike other reviews, we found our room and the property clean and spacious enough if you only have carry-on sized baggage. The only issue we had was that some of the charging ports didn’t work properly, but it wasn’t a huge issue for us.
Stayed 2 nights in Oct 2023

2/10 Terrible

Hank

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t get an email after I booked until I got into my room. It took one hour for me to check in and took another hour to get power in my room. There is even no soap for washing hands.
Stayed 1 night in Sep 2023

4/10 Poor

Yalin

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The room was very small, no hand soap or hair conditioner. The bathroom was tiny size, too.
Stayed 2 nights in Jul 2023

8/10 Good

Calvin

Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
If you are simply in need of a bed
The accommodation's location is excellent, right in the middle of the famous Shilin Night Market and just a 10-minute walk from Jiantan MRT station. However, it's worth noting that there are no room cleaning services during the two-week stay. Additionally, the reception is not manned, which can make the check-in process challenging. On the bright side, the price is reasonable, making it a convenient and affordable option.
Stayed 14 nights in Jun 2023

8/10 Good

Anna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities
There is no staff and you need to call the staff numerous times at the entrance.
Stayed 2 nights in May 2023

6/10 Okay

Julian

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The latest check-in time is 7PM - which is way too early and had to be looked up by the customers. I arrived at 7:15PM and was stuck at the door for 30 minutes until someone answered the call for service at around 7:45PM. If you are checking in after 7PM, tell them in advance or simply look for another place to stay to keep yourselves out of hassle and panic. Nothing is automatically assisted except for 2 bottles of water every morning. If you want new towels or new toiletries, tell them in advance, there may not be anyone working at that moment, which was frustrating for me. Also, bear in mind that there is no laundry, no breakfast, no luggage storage after check-out, basically near-zero services.
Stayed 3 nights in Apr 2023

6/10 Okay

Jonathan

Liked: Cleanliness, amenities
Location was very convenient. However it was very difficult to communicate with the property owners. I tried for days via phone to find out the check in process and was only able to get the access code the night before I flew. Even after arrival I could not figure out the process as the front desk was unmanned. The cleaning person was very helpful but she is not the person in charge. Even after I figured out how LINE works, the responsiveness was lacking. One lady who answered my call was very rude and even hung up on me after keeping me on hold.

4/10 Poor

Khiam Beng

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Certainly doesnt have a facade that i would associate with accommodation. It doesnt offer any luggage storage and seems lacking in helping tourists achieve pleasant stay with early check out at 11am where breakfast has to be taken outside. Wouldnt recommend anyone with spouse or family to consider.

6/10 Okay

Kelly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one time housekeeping during 9 days stay, poor amenities quality , staff not friendly

6/10 Okay

Erin, Silver Spring

Liked: Cleanliness
There are two good things about this lodging: 1) the room itself is nice; 2) it's super close to the Shilin Night Market. However, I don't recommend staying here because the area right in front of the hotel is very sketchy and there were constantly weirdos and homeless people crouched down right in front of the hotel smoking cigarettes. Because Taipei's public transportation is really good, there is no need to stay at this location - stay somewhere nicer and just take the public transportation if you want to visit Shilin Night Market.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay!
Stayed 2 nights in Jan 2021

8/10 Good

Ting

Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is quiet and clean. a good place to stay for one night.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience with competitive price
Everything is so satisfying with this price. The hotel would send you reminders like teaching you how to get to the hotel before your trip. It’s really convenient and safe for eating and shopping when the hotel is situated inside Shilin market. Comfortable living experience. Tasty breakfasts were provided. Staff were helpful. Spacious for me to do exercise. It would be better if soundproofing is improved and body lotion and conditioner are provided as well. All in all I will be staying here again in my future visits.
Stayed 4 nights in Oct 2019

10/10 Excellent

Kumo, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and toilets are clean, towels and refreshments are changed on a daily basis
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What you see in the pictures is exactly what you get. The room is squeeky clean. Staff is nice. The hotel is located inside the shilin night market kinda hard to find but use google maps(walking) and about a 7 minute walk to shilin station.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay though a bit tricky to find the accommodation.
Stayed 13 nights in Aug 2019

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was cancelled week before after being for for four months ago still waiting for refund tskr them Off your list
Stayed 2 nights in Jul 2019

10/10 Excellent

BeerLaoMan, Vientiane

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed at this hotel for 2 weeks. Room was small, but clean. Conveniently located in the heart of Shilin night market. Overall, I am happy with the hotel.
Stayed 13 nights in Jul 2019

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is sparkling clean. Staff are very friendly and helpful.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the night market area and close to many convenient stores which is great.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Good location for night market
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I agree with some of the other reviews about this place being hard to find; but once you get past the front door and long hall this is a great hotel. The rooms are small but comfortable and clean. It is located right next to Shilin Market. Stay here if you are focused on a comfortable place to stay for a Taipei Adventure and you don’t care about amenities like a pool or gym.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Located within Shilin Night Market, it offers plenty of f&b choices in the night & day. The room offer very basic amenities, bring ur own towel though as theirs are of t-shirt thin material.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are extremely friendly. The rooms are nice spacecy and clean, super worthwhile
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Is this a hotel? More like a serviced apartment. Hard to find, no sign at front door. Ten minute walk from MTR station. Room newly renovated/built but hotel is poorly laid out. You get what you pay for.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were small but comfortable, unfortunately it didn’t have a feather free option.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
The room is clean and bed is comfortable. Special thanks to Sir Luis in the reception area for helpinh us with our need especially on our tour in Taichung. Breakfast is simple yet filling. Don’t be confused as there are two stay hotels in Taichung.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Anita

Liked: Cleanliness, property conditions & facilities, room comfort
Great location!
Minimal service because we arrived so late and left so early. Right in the thick of Shihlin Night Market. Nice Coffee Shop where breakfast was served on property. Bit hard to find, and once in, long narrow hallway made us wonder if we got it right!?
Stayed 1 night in Dec 2018

8/10 Good

Agnes, Singapore

Liked: Cleanliness, staff & service, room comfort
Comments : Hotel room is clean, air-con is locked so unable to adjust the temperature, sound proof is not ideal, the lift is very noisy, when next room turn on the heater for showering, my room can hear the vibrating. Suggestion : to place floor mat outside the bathroom, signage on the location of where and when for breakfast and how to contact hotel staff if hotel guest is in need at nite. Direction signage on how to get to the hotel, can easily get lost cos very confusing. All in all, enjoy the stay, will come back for sure, hopefully will see improvement my next stay.
Stayed 3 nights in Jan 2019

8/10 Good

Queentea

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018