I found the staff to be efficient and helpful but not friendly. But I don't need a friend, I need an efficient and helpful staff. I found the room to be very small, I've been in smaller, but this would have been a crunch for 2 people, fine for just me. Neighborhood was safe, I went to store to buy next morning's breakfast at 10pm and didn't worry. I would recommend this place but with the above caveats.