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Reviews of ILLUME TAIPEI

3.5 out of 5
ILLUME TAIPEI
No 100 Dun Hua N Rd, Songshan Dist., Taipei

Reviews

8.8

Excellent

Rating 10 - Excellent. 501 out of 1005 reviews" "
Rating 8 - Good. 391 out of 1005 reviews" "
Rating 6 - Okay. 74 out of 1005 reviews" "
Rating 4 - Poor. 26 out of 1005 reviews" "
Rating 2 - Terrible. 13 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for value; convenient location and very friendly staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ving, covina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricing is reasonable.
Stayed 6 nights in Apr 2024

6/10 Okay

Katherine, North Vancouver

Traveled with family and small children
Liked: Cleanliness, staff & service
Good overall, but it was 10 degrees Celcius, and there was no heat in the room. It was quite cold, although a lot of homes in Taiwan just don’t have heating. They did being up a portable heater when we asked for one, but it wasn’t very good. It would constantly turn off even though the temperature was set to 22C, and it was only 12C. At least they should have more blankets.
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was clean, tidy and the staff were all exstreamly polite and always on hand to help. 10/10
Stayed 6 nights in Apr 2024

10/10 Excellent

Merrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
classy hotel and I felt safe as a solo traveler. Came back after visiting another city and hotel and didn't like the other hotel. Super conveniently located next to a Breeze shopping mall and starbucks. Definitely recommend and willl stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and a beautiful hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dorothy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were big especially in Taiwan standards. The property was renovated and we had a great stay. There is a shopping mall right beside the hotel with tons of food options.
Stayed 7 nights in Apr 2024

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good area
Stayed 5 nights in Apr 2024

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel and clean. Staff are nice but sometimes missing a few requests.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and convenient location!
Stayed 7 nights in Apr 2024

10/10 Excellent

SHUK KWAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids love this hotel! There’s a 7-11 on the ground floor, where they can buy food and breakfast everyday. Another reason why we like this place is because they have self serve washing machines and dryers!!! Very convenient for families with children.
Stayed 3 nights in Apr 2024

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foyer is very nice. Rooms are okay. Size is good. Bathroom is a bit small. The shower in the bathtub is a let down.
Stayed 5 nights in Apr 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a great and helpful staff. There is a 7-Eleven on the first floor which is convenient because there is not many food establishments that open early.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ka Hay

Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded. Breakfast amazing!
Stayed 1 night in Mar 2024

10/10 Excellent

Walton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

2/10 Terrible

CATHERINE, Fresno

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming and friendly. They made it very easy to navigate around Taipei and help even though I didn’t know the language. Thank you immensely. The hotel was beautiful and the breakfast was delicious.
Stayed 4 nights in Mar 2024

10/10 Excellent

John

Stayed 3 nights in Mar 2024

10/10 Excellent

Peng Soo

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities
Stayed 5 nights in Mar 2024

4/10 Poor

Siu Ki

Business traveler, Traveled with family
We were given the room at the lowest floor next to the banque/convention hall, which is a bit noisy, and the aircondutioning was set at 20 degree C that was too cold for sleeping
Stayed 3 nights in Mar 2024

8/10 Good

Jamie

The location is great
Stayed 1 night in Mar 2024

10/10 Excellent

Inah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Mar 2024

6/10 Okay

Katherine, North Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities
If you go in the winter months, know that there is no heating in the building. You can ask for a portable heater and extra blankets, but ours didn’t work very well.
Stayed 4 nights in Mar 2024

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a glamorous facility. Beds and linens top quality. Loved the large shower.
Stayed 4 nights in Feb 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine. We have stayed there in the past when it was the Diamond Hotel . It is convenient to where we have meetings.
Stayed 4 nights in Feb 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

glenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk had smiling staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

VIVIAN, port coquitlam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location. Clean and modern. Highly recommended.
Stayed 5 nights in Feb 2024

8/10 Good

Lingkai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Good service. Would recommend this hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Rainbow

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice with good service
Stayed 3 nights in Feb 2024

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Austin

Stayed 2 nights in Feb 2024

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

RUBY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful pleasant customer service. The gym is awesome. Pretty interior.
Stayed 1 night in Jan 2024

10/10 Excellent

My

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service, amazing property
Stayed 7 nights in Jan 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, especially with a young child, and convenient locations
Stayed 8 nights in Jan 2024

10/10 Excellent

Frank

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, will definitely come back to stay again if I visit Taipei
Stayed 4 nights in Dec 2023

10/10 Excellent

YING

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly and helpful staff, nice laundry facilities.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

JULIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 4 nights, overall the staffs and the front desk were super helpful and friendly. The room was spacious and clean. There were two downside for the room that we stayed: 1) Sound proof was not very good, we could hear someone slammed the door through out the night, not sure were the bathroom door or what. We needed to change to another room for a good night sleep. 2) The bath tub was very tall, you need to climbed into the tub to shower, making it very dangerous.
Stayed 4 nights in Dec 2023

8/10 Good

Tan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took Family Quadruple Room with Balcony that is nice for 2 adults & 2 childrens. Room & toilet are clean. Balcony can view part of Taipei 101 building.
Stayed 3 nights in Dec 2023

8/10 Good

Shu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at entrance were excellent and provided attentive professional service when calling taxis, providing care when handling luggage and directions. Front desk staff and dining area staff also helpful and first class. The only retraction is the standard room. The design is a bit dated and the lighting is rather low.
Stayed 2 nights in Dec 2023

8/10 Good

Ka Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Ching

Stayed 3 nights in Dec 2023

10/10 Excellent

stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the space of the family room.
Stayed 6 nights in Dec 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious n clean room
great hotel. room is clean n spacious! location is at Taipei Arena n that means a distance away from the city ctr. but dont worry travelling around is easy. MRT station is 10mins walk away.
Stayed 3 nights in Dec 2023