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Reviews of Hilton Taipei Sinban

4.5 out of 5
Hilton Taipei Sinban
No. 88, Minquan Rd., Banqiao Dist., New Taipei City

Reviews

8.6

Excellent

Rating 10 - Excellent. 371 out of 655 reviews" "
Rating 8 - Good. 171 out of 655 reviews" "
Rating 6 - Okay. 56 out of 655 reviews" "
Rating 4 - Poor. 37 out of 655 reviews" "
Rating 2 - Terrible. 20 out of 655 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024

4/10 Poor

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not storage in room for clothes Bad operation of elevators. Sometimes it took me 15 minutes to get in my room No proper showering facilities when you fly at the end of the day. Food and location and staff are excellent
Stayed 3 nights in Apr 2024

10/10 Excellent

Wai Hong, Singapore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well done
Stayed 2 nights in Mar 2024

10/10 Excellent

Wai Hong, Singapore

Stayed 2 nights in Mar 2024

10/10 Excellent

KA MAN ANNIE

Stayed 3 nights in Feb 2024

6/10 Okay

INDERJIT

Business traveler
Disliked: Staff & service, property conditions & facilities
Elevators are slow & always full.
Stayed 7 nights in Jan 2024

4/10 Poor

Chich

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 7 nights in Jan 2024

6/10 Okay

Chich

Traveled with family
Noise
Stayed 7 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 2 nights in Jan 2024

10/10 Excellent

Yu-Chun, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

patrick man chung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Wei-Shyang

Stayed 3 nights in Dec 2023

10/10 Excellent

Joe, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Dec 2023

10/10 Excellent

Miao-fen

Liked: Staff & service, property conditions & facilities
Super clean well maintained spacious comfy bed
Stayed 1 night in Dec 2023

4/10 Poor

Jae

Liked: Cleanliness
Disliked: Staff & service
Lounge Foods are terrible ever The trouble shooting is not handled well. The air inside of room is pretty bad
Stayed 5 nights in Nov 2023

8/10 Good

Tomasz, Jersey City

Traveled with partner
Liked: Cleanliness, amenities
Rooms are modern with nice views, comfortable beds and slick bathroom. Hotel has nice outdoor pool on roof and small gym. Water in the pool was very cold so could not enjoy it much. Elevators were not running well and had to wait for one to arrive for several minutes. Cleaning staff came knocking on the door even with "do not disturb" signal on. It is a nice place to stay otherwise.
Stayed 4 nights in Nov 2023

10/10 Excellent

Masato

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and stuff are very friendly. I requested a room with sunset view, and actually the room was on the west side on the top floor which was best to observe the sunset. The coffee machine in the room was very nice. We really enjoyed stay there.
Stayed 3 nights in Nov 2023

10/10 Excellent

CHANGIZ

Liked: Cleanliness, staff & service, property conditions & facilities
It is quite convenient with great service
Stayed 6 nights in Oct 2023

8/10 Good

Alice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was there one night for work and leisure mix, but didn't get to enjoy the hotel much. I did have lounge access but the time slot is so short and they don't warn you before they pack things away. Other than that, the room was excellent and clean - i liked the multiple lighting options in the room.
Stayed 1 night in Oct 2023

10/10 Excellent

Sampath, Markham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible from Banqiao Station, beautiful new hotel.
Stayed 3 nights in Oct 2023

8/10 Good

Mun Kiat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable distance to many choices of food & near a train station. Hilton standards of luxury environment and facilities. Staff could use a bit more training in English proficiency though. Bathroom is clean but could use a bit more scrub around the shower corners.
Stayed 3 nights in Sep 2023

2/10 Terrible

Esther

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is lousy, unable to upgrade room. Food choices are very limited. Curtains are unable to draw.
Stayed 3 nights in Aug 2023

10/10 Excellent

PUI NGA PATRICIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible. Lots of malls and dining options. Pool is nice. Staff is helpful. Generally good experience.
Stayed 4 nights in Aug 2023

6/10 Okay

shinichi

Stayed 1 night in Aug 2023

6/10 Okay

Tanuj

Business traveler
Liked: Cleanliness, property conditions & facilities
Property is good but I believe the staff is not fully equipped to handle the number of guests this hotel gets. Also I had a poor experience at check in..no bell boy etc.. also the lock of my rooms door went bad. It took md an hour to get back into my room by finally calling the supervisor, else they were like so lazy to open my rooms door. . Thank god I did not have my flight at that moment. ROOM service is mentioned 24 hrs but it is NOT. It is till 11pm only. Need to mention correct details - misleading
Stayed 2 nights in Jun 2023

10/10 Excellent

Roger

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

HSINI

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room.
Stayed 1 night in May 2023

10/10 Excellent

hung

Liked: Cleanliness, staff & service
Staff very helpful and very professional.
Stayed 4 nights in May 2023

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Stephenson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for shopping, walking distance to shops. Close to MRT station.
Stayed 4 nights in Mar 2023

4/10 Poor

Slita

Stayed 3 nights in Mar 2023

6/10 Okay

David Lac Huy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staffs were very rude, check in was bad attitude and rude, not a welcome word, got the key and went to room, key was not working, came down to change and not a word of apology. Went to shopping and rush to other event, ask concierge to help bring up the stuff, they put in the corridor of the room by walkway. Not a sitting area at lobby for you to sit, or wait for taxi! Not recommend if you want to bring your family vacation, bad ambience and bad staffs
Stayed 2 nights in Dec 2022

4/10 Poor

Sacha

4/10 Poor

Sacha

6/10 Okay

Janaka

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C not good

10/10 Excellent

Pin-Hsien

Stayed 1 night in Apr 2022
Response from PR on 2022/5/5
親愛的 貴賓 您好 感謝您選擇入住台北新板希爾頓酒店並對於酒店住宿服務給予了良好的評價。 我們很高興您喜歡我們溫馨舒適、友好誠摯的服務，所有台北新板希爾頓的員工對於提供卓越服務充滿熱忱。 希望您能繼續支持，我們會繼續努力為您帶來更優質的服務體驗，您的支持是我們進步的動力，希望不久之後能與您再次相遇，祝您一切順心!

10/10 Excellent

Elizabeth Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night sleep
This hotel had a lot of great things, but my favorite was the bed. It was so comfortable! The room was very clean and spacious. Bathroom was well-cleaned and very modern.
Stayed 1 night in Dec 2021
Response from PR on 2022/2/7
親愛的 貴賓 您好 感謝您選擇入住台北新板希爾頓酒店並對於酒店住宿服務給予了良好的評價。 我們很高興您喜歡我們溫馨舒適、友好誠摯的服務，所有台北新板希爾頓的員工對於提供卓越服務充滿熱忱。 希望您能繼續支持，我們會繼續努力為您帶來更優質的服務體驗，您的支持是我們進步的動力，希望不久之後能與您再次相遇，祝您一切順心!

10/10 Excellent

Su Liang

Liked: Staff & service
Stayed 8 nights in Dec 2021
Response from PR on 2021/12/28
親愛的 貴賓 您好 感謝您針對台北新板希爾頓酒店及對我們酒店的體驗撰寫評論，關於您在我們酒店有不愉快的經歷，我們努力主動積極地為每一位賓客提供最高水準的服務。 為了確保我們的賓客體驗始終維持在我們所期望的高標準上，我們會繼續加強對員工服務的培訓，給您帶來真正高品質的服務。您的回饋將幫助我們不斷進步。 並且希望您能再次蒞臨我們的酒店，能讓我們有機會再次為您服務。我們將提供更好的旅行體驗，謝謝。

8/10 Good

shuechia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant business trip stay.
3 min. walking distance to all three rail traffic systems. completely new hotel but didn't have time to use the hotel facilities, therefore no judgment on that.
Stayed 2 nights in Oct 2021
Response from PR on 2021/11/18
親愛的 貴賓 您好 感謝您選擇入住台北新板希爾頓酒店並對於酒店住宿服務給予了良好的評價。 我們很高興您喜歡我們溫馨舒適、友好誠摯的服務，所有台北新板希爾頓的員工對於提供卓越服務充滿熱忱。 希望您能繼續支持，我們會繼續努力為您帶來更優質的服務體驗，您的支持是我們進步的動力，希望不久之後能與您再次相遇，祝您一切順心!

8/10 Good

Verified traveler

Stayed 1 night in Mar 2021
Response from PR Manager on 2021/5/19
親愛的 貴賓 您好 感謝您選擇入住台北新板希爾頓酒店並對於酒店住宿服務給予了良好的評價。我們很高興您喜歡我們溫馨舒適、友好誠摯的服務，所有台北新板希爾頓的員工對於提供卓越服務充滿熱忱。希望您能繼續支持，我們會繼續努力為您帶來更優質的服務體驗，您的支持是我們進步的動力，希望不久之後能與您再次相遇，祝您一切順心!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from PR Manager on 2020/1/15
Dear Guest Thank you for staying with us at Hilton Taipei Sinban and your warmest feedback, we are honored to receive your appreciation. Our hotel is the first Hilton Hotel in Taiwan, located in central New Taipei City, with great transportation and amazing city or mountain view. As a good friend of yours, we look forward to your coming again and we will offer a better traveling experience, thank you and have a nice day.

4/10 Poor

K.Wang, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed check-in and restaurant. I was told that the room (wrong booked the Accessible room) will not be ready even after 3 pm, even not guaranteed later (6-7pm), the receptionist kept apologizing but avoided a solution. Only after I told her that I didn’t need apology but solution, or I would lodge a complaint to the senior management or head office, I asked either refund my money or give me the right room after 3 pm, then a manager appeared and arranged a room for us. Also, we had an expensive and unduly delay dinner on the first night. My wife ordered a plate of vegetables, we waited also one hour. I don’t think it’s the right reception for a famous hotel like Hilton.
Stayed 2 nights in Dec 2019
Response from PR Manager on 2020/1/7
Dear K.Wang It is with much regret that we receive your feedback on your less than satisfactory experience with us. We wish to assure you that what your experience is not typical of the warmth and professionalism that our team members are more than capable of delivering to all our guests. Whilst we regret the inconvenience caused during your stay, we have since carried out a thorough check on the rooms to ensure that everything is in good working order. We look forward to another opportunity to deliver our true and warm Hilton hospitality experience to you should you stay with us again in the future. Thank you for your feedback.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but service can be better improved
Staff could be more attentive to the needs of hotel guest during check in. The room we were allocated to was ready at check in (according to the staff) yet we waited for more than 30min for a confirmation from housekeeping in order to get our hotel card keys. Hotel check in staff requested for us to wait at the lobby while they confirmed with housekeeping and would get back to us once ready, but we were forgotten about until we went back to the counters to ask about the room (which was already confirmed ready).
Stayed 4 nights in Dec 2019
Response from PR Manager on 2020/1/7
Dear Guest It is with much regret that we receive your feedback on your less than satisfactory experience with us. We wish to assure you that what your experience is not typical of the warmth and professionalism that our team members are more than capable of delivering to all our guests. We look forward to another opportunity to deliver our true and warm Hilton hospitality experience to you should you stay with us again in the future. Thank you for your feedback.

10/10 Excellent

G.T.

Liked: Cleanliness, staff & service
Clearn, convenience location, beautiful facility, top swimming pool and garden are nice /pretty, hotel locate at cross the street of high speed train, but quite . This is my first time stay , will return in the future.
Stayed 1 night in Dec 2019
Response from PR Manager on 2019/12/27
Dear G.T. Thank you for staying with us at Hilton Taipei Sinban and your warmest feedback, we are honored to receive your appreciation. Our hotel is the first Hilton Hotel in Taiwan, located in central New Taipei City, with great transportation and amazing city or mountain view. As a good friend of yours, we look forward to your coming again and we will offer a better traveling experience, thank you and have a nice day.

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019
Response from PR Manager on 2019/12/9
Dear Guest Thank you for staying with us at Hilton Taipei Sinban and your warmest feedback, we are honored to receive your appreciation. Our hotel is the first Hilton Hotel in Taiwan, located in central New Taipei City, with great transportation and amazing city or mountain view. As a good friend of yours, we look forward to your coming again and we will offer a better traveling experience, thank you and have a nice day.

10/10 Excellent

Lay Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from PR Manager on 2019/12/27
Dear Lay Sean Thank you for staying with us at Hilton Taipei Sinban and your warmest feedback, we are honored to receive your appreciation. Our hotel is the first Hilton Hotel in Taiwan, located in central New Taipei City, with great transportation and amazing city or mountain view. As a good friend of yours, we look forward to your coming again and we will offer a better traveling experience, thank you and have a nice day.

6/10 Okay

Alvin Cheng

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Service a little hush from the front desk
Everything is fine except I couldn't get just an hour of extension on the last day of my one week stay there, as promised by Hotel.com. Also, the front desk staffs need to give a little warmer feeling to customers.
Stayed 3 nights in Nov 2019
Response from PR Manager on 2019/12/9
Dear Alvin Cheng Thank you for staying with us at Hilton Taipei Sinban and your warmest feedback, we are honored to receive your appreciation. Our hotel is the first Hilton Hotel in Taiwan, located in central New Taipei City, with great transportation and amazing city or mountain view. As a good friend of yours, we look forward to your coming again and we will offer a better traveling experience, thank you and have a nice day.

2/10 Terrible

JUDY C

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2019
Response from PR Manager on 2019/12/3
Dear JUDY It is with much regret that we receive your feedback on your less than satisfactory experience with us. We wish to assure you that what your experience is not typical of the warmth and professionalism that our team members are more than capable of delivering to all our guests. We look forward to another opportunity to deliver our true and warm Hilton hospitality experience to you should you stay with us again in the future. Thank you for your feedback.

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t be able to check in To our room until 10pm.
Stayed 1 night in Nov 2019
Response from PR Manager on 2019/12/3
Dear Guest It is with much regret that we receive your feedback on your less than satisfactory experience with us. We wish to assure you that what your experience is not typical of the warmth and professionalism that our team members are more than capable of delivering to all our guests. We look forward to another opportunity to deliver our true and warm Hilton hospitality experience to you should you stay with us again in the future. Thank you for your feedback.