I booked this hotel because of its very close proximity to where I needed to be. In a city full of kind accommodating people, this place stood out as the complete opposite.. It started with a simple request to separate the bed into 2 singles (the double bed was just 2 single beds joined together). It was late 7pm, so I said I would separate the bed if they can give me an extra blanket and a pillow. First they acted like they didn’t understand my request and then said it can’t be done and when I asked for a different room they said it can’t be done, then lectured me that I should have requested it earlier and they would do it for me. They finally obliged with blanket and pillow but didn’t mention that I needed sheets too. When I asked the next morning for them to separate it for me (due to no sheets), they gave me attitude and said they won’t. When I came back for the day, another staff member said they did it but it would have been a different charge if I had booked 2 singles (ok, so why didn’t they just say it when I first asked). After that, I had to walk pass the grumpy staff every day for the rest of the week which was extremely uncomfortable and not what you want or expect on vacation. At the end of the stay, I accidentally left a gourmet food gift box in the fridge and asked if anyone had found it. It was obviously in there and they said no. I asked if someone can check the room and they said someone has already moved in to the room. Couldn’t wait to get out of there!