"Overall, this hotel is good and reasonably priced compared to others in the area. The staff are very sincere, kind, and respectful — and I truly appreciate that. My review is meant to help them improve, because I believe they are trying their best.
The main challenge I experienced was communication. Very few staff members speak English, so even simple requests were difficult. For example, I ran out of toilet paper, tried to explain it, and even showed the empty roll, but nothing was delivered.
Cleanliness also needs attention. The carpet in our room had many noticeable spots, which I didn’t expect for a hotel of this level. There was also a black stain inside the refrigerator. We reported it, and although they offered to switch our room, nobody followed up and the refrigerator was never cleaned even after we requested it.
Despite these issues, the people are respectful and polite, and the overall stay was still okay. With better communication support for guests and improvements in room cleanliness, this hotel can become an excellent choice for travelers."
