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Reviews of Borgo Pantano

4 out of 5
Borgo Pantano
Traversa Fontana Mortella, 13 int. 4, Syracuse, SR

Reviews

9.8

Exceptional

Rating 10 - Excellent. 219 out of 257 reviews" "
Rating 8 - Good. 34 out of 257 reviews" "
Rating 6 - Okay. 4 out of 257 reviews" "
Rating 4 - Poor. 0 out of 257 reviews" "
Rating 2 - Terrible. 0 out of 257 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities — pool, table tennis, gym. Rooms were comfortable, although not spacious. Very good breakfast, with incredible variety and quantity of items on the buffet — although some items did not seem to be freshly made every morning. Would have been nice to have had homemade jams, rather than the packaged kind. Overall, very good service (especially front desk welcome, with very useful briefing on the resort and tips for visiting sights in the areas). Breakfast service was marred by odd delays in getting our coffee. Please note that resort is about 20 minutes drive from Ortigia, partly through potholed and narrow country roads. It’s a peaceful setting, but not close to dining options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 3 nights, the hotel is modern very clean and comfortable with very professional and helpful staff. All set in beautiful relaxing surroundings. The location is conveniently located to reach Siracusa with a shuttle service to the city (book @ €15 return x room). The breakfast was very good with a very extensive selection to choose from and along with the restaurant service helpful with pleasant atmospher. The large pool is beautiful, well maintained and a plesure to swim in. The staff are very attentive and their knowlede of the area excelant and very helpful. All in all a great experience so we would happily stay here again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Chacea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the most incredible properties to stay at in eastern Sicily! Staff was charming and welcoming. Super informative of the surrounding area. Spaces all over the property to enjoy. Cannot rant and rave enough about this place!! AMAZING!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pampered in Borgo Pantano
Lovely property filled with orange trees and flowers. The resort and spa made it a truly relaxing stay. Wonderful buffet breakfast! Shuttle into the city was convenient. The staff was extremely accommodating and professional.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Borgo Pantano fully deserves all its exceptional ratings - the owners and staff were wonderful, the food was excellent, the swimming pool is fantastic, it is very family friendly and they really have thought of everything. Great value too (earlier in our holiday we stayed in a hotel double the price and Borgo Pantano beat it hands down across many areas) - love this place!
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast and best service ever
I had really good experience at this hotel. Breakfast was the best one I've ever had at any restaurant over the world. There are so many kinds of Italian food and could not try all only for 3days. Unfortunately my son got heat stroke but the staffs were so kind to help us out for whole day. We could not enjoy Sicily as much as expected, but this hotel made our holiday very special and unforgettable.
Stayed 3 nights in Jun 2022
Response from Hotel Borgo Pantano on 2022/7/24
Dear Guest, thank you so much for your rewiew. We hope to welcome you again soon. Thanks from the owner Giusi and all the staff

6/10 Okay

susan

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 14 nights in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous grounds, particularly the swimming pool, nice rooms. Staff extremely helpful. Breakfast is stunning! Downside is the location as it's 15 minutes away from Ortigia. The hotel can arrange a taxi but they charge 10 euros (which isn't bad) but the timings of it aren't convenient. If you hire a car then it's perfect!
Stayed 14 nights in Jul 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from staff bp on 2019/11/13
thank you for your nice review

10/10 Excellent

graziella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from staff bp on 2019/10/20
thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from staff bp on 2019/10/8
thank you

10/10 Excellent

Jyoti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from staff bp on 2019/10/8
thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from staff bp on 2019/8/5
thank you very much best regards

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Assolutamente perfetto,
Stayed 2 nights in Jul 2019

10/10 Excellent

Paul, Guildford, Surrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff without exception were friendly, welcoming and generally 1st class
Stayed 13 nights in Jun 2019
Response from staff bp on 2019/7/20
thank you for your feed back

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so lovely that upon arrival we signed up for an extra night! Thank you so much to the lovely owner and her fantastic team. Wow!
Stayed 1 night in Jul 2019
Response from staff bp on 2019/7/20
thank you very much

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool area was large beautiful and never crowded. Breakfast was brilliant-best I ‘ve ever had in an hotel
Stayed 7 nights in Jun 2019
Response from staff bp on 2019/6/20
thank you

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay. Chilled and relaxed environment. Staff super helpful and welcoming. Delicious and plentiful breakfast. Lots of places to lounge in garden or by the pool. You will need a car as it’s quite remote.
Stayed 7 nights in May 2019
Response from staff bp on 2019/6/5
Thank you for your nice review. best regards staff BP

10/10 Excellent

Sandra K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience in Siracusa
Beautiful hotel with magnificent grounds and accomations. Welcoming, helpful staff made us feel very welcome! Food was amazing and the owner was so gracious and kind!
Stayed 2 nights in May 2019
Response from staff bp on 2019/5/24
thank you very much

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The hotel itself was beautiful and the staff was extremely welcoming. The room was spacious and really comfortable. The surrounding area left something to be desired but there was lots to do and see a short drive away. You absolutely need to hire a car if visiting this area as it’s quite remote.
Stayed 2 nights in May 2019
Response from staff bp on 2019/5/15
Thank you for your nice feedback. we hope to see again. best regards

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place with an excellent staff and great food. Good base for exploring this part of Sicily. Room was good for us and our 2 children. A nice blend of modern and classic styles.
Stayed 2 nights in Apr 2019
Response from staff bp on 2019/5/5
Thank you for your nice review. a presto

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country Comfort and Relaxation
A beautiful hotel run by highly passionate and customer oriented staff. You can’t fault them for wanting to help you in every way. The pools and grounds were well designed and inviting, not too busy and not too boring, but offering just the right amount of relaxation. The outdoor restaurant dinner on the rooftop was delicious and the breakfast was the single greatest display of fine food I’ve ever seen at any 5 star hotel in the world...The Four Seasons would have a few things to learn from this breakfast. The owner greeted us at breakfast and in doing so, took responsibility for as the face of the hotel, which was much appreciated. Our requested baby cribs were set up prior to arrival, a good sign of customer care and organization. Our room was modern and functional, perhaps a bit sterile, but a welcome comfort after traveling in the countryside.
Stayed 2 nights in Aug 2018
Response from luigi on 2018/12/26
Dear thank you very much for your review. we hope to see again

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class breakfast!
This is a wonderful hotel, set in the countryside outside Syracuse. Our junior suite was roomy and well-appointed, the pools were inviting and dinner in the restaurant was excellent. A special mention for breakfast, it really was world class. An amazing range of Sicilian tastes, savoury and sweet, with a warm welcome each morning too from the owner! It's a little out of town so a hire car is a real benefit. The hotel runs a shuttle but times are a little limited. We really loved the hotel and Sicilian hospitality and hope to visit again
Stayed 3 nights in Sep 2018
Response from luigi on 2018/10/3
Thank you

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A little oasis outside of Siracusa
This hotel is set on beautiful grounds. The pool is amazing. Everyone at the hotl was very friendly and eager to help. The breakfast was excellent. The only drawback was the hard bed.
Stayed 1 night in Aug 2018
Response from luigi on 2018/9/26
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from luigi on 2018/4/11
grazie mille

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful surroundings
Beautiful place with gorgeous pool & gardens. Excellent staff - always friendly & willing to go the extra mile. Rooms comfortable & cleaned immaculately. Walls rather thin however so you will hear your neighbours cough/sneeze etc. Nothing to do nearby so a car is essential for unless you are willing to pay the price for dinner on site (I wouldn’t recommend - certainly not value for money) Overall a lovely stay but head to Syracuse for dinner!
Response from Staff Hotel Borgo Pantano on 2018/4/10
Thank you very much!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, friendly Staff, lovely setting and great food.
Stayed 5 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel with superb facilities could not have wished for more.
Response from staff on 2017/8/5
Thank you very much for your important review best regards Staff bp

10/10 Excellent

michael, devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect way to see syracuse and have pool and good
great staff and wonderrful friendley service hotel takes some locating but is worth it food is top class
Response from Luis on 2017/7/22
Thank very much for your beautiful words,

10/10 Excellent

Anne, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis of calm with extremely helpful staff
As soon as we arrived at this hotel, a few miles outside Syracuse, we felt relaxed. There's a large swimming pool, extensive grounds and comfortable rooms. But what sets it apart is the friendliness of the staff who make a connection with all the guests, explaining the facilities over a cup of coffee when you arrive, greeting you each time they see you and bringing choices of food to your table in the restaurant. We needed to post a parcel and pay a parking fine picked up in a previous town. Both were sorted for us with the minimum of fuss. We wished we could stay longer and now want to return!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Loved this hotel. The staff are very helpful and the ground/pool area are beautiful. The food in the restaurant is fantastic.Have stayed there twice this year and hope to go back next spring

8/10 Good

Ryszarda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but out of the way hotel.
The room decor in superior room was amazing. Great pool and grounds , excellent food and charming staff. You do need a car as its in the middle of nowhere and our room didn't have outside space which we would have liked. Shuttle service into Syracouse was available but limited times and chargeable.

8/10 Good

Mateusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service! Couldn't be any more friendly. Amazing pool and lots of choices for breakfast.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Borgo Pantano is a beautiful hotel where every attention to detail has been thought about. The staff were the stars they have had excellent training and get it right all of he time.

10/10 Excellent

Gordon, Edinburgh, Scotland.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Great staff - recommended! A little difficult to find and you MUST have a car but very worth it when you do!

10/10 Excellent

Kirstie, Wakefield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a peaceful location
We stayed for 5 nights at this hotel, which was beautifully presented, with amazing staff, who can't do enough to help. The food is amazing and a lovely variety. The swimming pool area and range of seating is probably some of the best we have experienced. Can't recommend this hotel enough.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Service and hospitality was amazing. Breakfast was plentiful and very tasty! The pool area is very spacious. Many services offered.

10/10 Excellent

Stuart, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel in beautiful grounds
We stayed for 4 nights. It wasn't long enough. The hotel is excellent, service superb and food outstanding.

10/10 Excellent

ben, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total relaxation
Great little hotel. Staff very friendly, food is very good even though the hotel restaurant is a little expensive by Sicilian standards. The breakfast is fantastic, all fresh home made products. The hotel is about 20 mins from the Syracruse and really in the middle of nowhere you will need a car with GPS ask the hotel for the road as the gps didn't recognize the address. We had a great time many thanks to marina the child minder and Daniel for his cocktails and the kind ladies in the restaurant!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Helen, Pitlochry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Sicily!
This was the best place we stayed in Sicily, it really is a haven. The hotel itself is beautiful and set in beautiful grounds, lots of fruit trees everywhere. We had a family room, our little girl slept downstairs and we were upstairs and it was terrific, really clean, very modern, everything worked (which it didn't in some other, more expensive hotels we stayed in)The pool area is beautifully kept and there are so many sunbeds, hammocks even four poster beds to relax in! The restaurant was great, we had some fabulous meals. But what made this hotel better than anywhere else i have stayed were the staff, each and everyone went that extra mile to make you feel special and cared for. I would go back in a heartbeat!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An OASIS....Incredible Hotel!
Stayed three nights and absolutely loved this hotel. It is a wellness center and though we didn't use the services there was an overall atmosphere of calm and beauty surrounding the premises. The rooms are modern and there are two types, one level with your own outside seating area or the two storey with a sitting room downstairs, your room upstairs and a balcony with a seating area outside overlooking the courtyard. The grounds are spectacular and the pool is heavenly. Everything about this hotel was first class...especially the service. The breakfast spread was incredible and the staff were so accommodating since I have dietary restrictions...I spoke to the chef and he made me a special treat...the staff there were all fabulous!!! We ate dinner one night there and it is also fine dining. This is definitely one of my all time favourite hotels and I hope to come back soon.

10/10 Excellent

jono, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem
Quiet, good food, comfortable room, attentive staff, great setting and grounds within easy drive of the local towns. I wish I had booked for longer!

10/10 Excellent

Thomas, Lachen, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice cozy hotel, wonderful pool area
Wonderful experience, very helpful staff. The pool area is just paradise. Excellent restaurant, a bit pricey.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing atmosphere. Close to Ortigia and Sircusa. Attentive staff with excellent recommendations for sights to see and restaurants. They are excited to offer suggestions. I wish we had stayed longer than 2 days. So much to see while working in some pool time. Breakfast was delicious with vast array of choices.

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nigel, Warligham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
We arrived outside the check in time, no problem, sit, have a drink. Enjoy friendly surroundings, what a fabulous place we have found through the internet. We were here for three nights, from reception to restaurant, brilliant Not forgetting the room cleaners and poolbar service.

10/10 Excellent

Clare, Camberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with quality
This is a quality hotel, spacious grounds, lovely pool, good restaurant, excellent service from staff , relaxing atmosphere and great breakfasts. Its location is a little remote, so will need a car, ignored to travel into Syracuse, however provides a good base to explore the region. Would certainly recommend.