All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hey Mr. Thomas, we appreciate the fantastic review and are glad we could be of service. Also, we appreciate your business and value your feedback. Thanks Again!!
We were given a room someone else (evidently) didn't approve. Tired after a 71/2 hour drive, we didn't want to get into a hassle and just took it for the night. Won't go back
kurt
Stayed 1 night in Mar 2024
Response from Staff on 2024/4/15
I'm sorry to hear that you had a bad experience. We always strive to reach and exceed our guest's expectations. We're sorry for the inconvenience, and we'll do everything we can to fix the issues.
stopped in on the way to atlanta. the little restaurant across was great also..
Michelle
Stayed 1 night in Jan 2024
Response from Staff on 2024/2/2
Hi Michelle,Thank you for reviewing your stay with us. We are very happy that you were pleased with your stay. Hope to see you again in the future!! Thanks again
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. Please call us directly for any deficiencies that may have occurred during your stay. I'm looking forward to having you again as a guest in our hotel.
Thank you for your review of your stay with us. We hope to always take care of our guests needs. We hope to see you again for any future stays in our area!
Staff was very friendly and helpful. Great experience for this price.
Jeri
Stayed 2 nights in Apr 2023
Response from Staff on 2023/4/18
Thank you for sharing a review of your recent experience. Our team here at The Sylvania Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
8/10 Good
George
2023/4/11
George
Stayed 4 nights in Apr 2023
Response from Staff on 2023/5/2
Thank you for taking the time to let us know how you stay went. We hope to see you again real soon.
8/10 Good
Spencer
2023/4/2
Spencer
Stayed 1 night in Mar 2023
Response from Staff on 2023/4/23
Thank you for taking the time to review your stay with us. We hope that in the future you will choose our property for your lodging needs!!
8/10 Good
SUZANNE
2023/3/13
SUZANNE
Stayed 1 night in Mar 2023
Response from Staff on 2023/4/2
Thank you for taking the time to rate your stay with us. We hope to see you again when you are traveling in the area.
Thank you very much for taking the time to review your stay with us. We pride ourselves on the fact that you had a good stay, but we could have made it better. Please reach out to us in the near future regarding your stay with us. Thanks again.
Thank you for taking the time to review your stay at The Sylvania Inn. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.
Thank you so much for taking the time to leave an excellent rating. It was my pleasure to help you! We really appreciate your business. Please let us know what we can do for you in the future.
Thank you taking the time to review your stay with us. We are very happy that you had an excellent stay at our establishment. We hope to see you in the future for many more "excellent" stays.
Thank you for sharing your review of your stay. We hope that you stay with us on your return trip through our area.
6/10 Okay
Shelton
Traveled with family
2022/4/19
Disliked: Room comfort
Honest comments
Was clean but not in good shape. Bed was old and Uncomfortable. Barely adequate for two-day stay.
Shelton
Stayed 2 nights in Apr 2022
Response from Paul on 2022/5/4
Thank you for taking the time to review your stay with us. In the future, please feel free to give us feedback during your stay. Our managers are very approachable, and are open to hearing what you have to say.
Thank you for taking the time to review your stay with us. We are very happy that your stay was excellent. We strive to exceed the expectations of our guests. I hope in the near future that you will chose our establishment for your lodging needs.
Thank you for taking the time to give us feedback of your recent stay. We are very happy that you enjoyed your stay, and hope that you were "WOW'D" by the experience. Thank you again for your kind words.
I love staying there, everyone is so nice. I also love how much they upgraded there bathrooms.
Kiewanna
Stayed 1 night in Nov 2021
Response from Staff on 2021/12/16
Thank you for taking the time to review your stay with us. We appreciate your kind words, and we'll continue to strive to reach and exceed your expectations.
Thank you for providing your feedback regarding your stay with us. We will look into the issue that occurred. Again, please accept our deepest apologies.
I hotel was very dirty. I had to call down for a clean bedspread because the one that was on the bed was heavily stained with previous guest sexual encounters. The new one had blood stains on it as well. My second room water was leaking very bad in the bathroom. Was told in the beginning that it was a small leak. That was not the case. The water was running. I explained to the owner that we needed to leave due to my father illness(Heart Condition). We checkout around 6pm. The owner refuse to refund me for that day. He stated that we still had the room past 2pm and he could not rent the room. Had a family member checked an hour later and the rooms was available to rent. Another family member rechecked an hour after the first family and the room was booked. Therefore, they were paid twice for both room. Even if they didn't give me the full refund, they could have given me some type of compensation for the 2 rooms I rented. I will never stay at this hotel again.
Kimberly
Stayed 2 nights in Jul 2020
Response from Staff on 2020/9/17
Thank you for providing your feedback regarding your stay with us. We will look into these issues that occurred, and find a way to handle them. Again, please accept our deepest apologies.
We Thank You for taking the time to tell us how your was at The Sylvania Inn. We strive to make your stay the most enjoyable it can be. I will make sure to let our staff know that they are moving in the right direction. Again, Thank You, and we hope to see you on a future stay.
Thank You for taking the time rate your stay with us. We will continue to strive to meet your expectations on any and every stay you have with us. Thank You Again !!
Thank You for taking the time to write a review of your stay with us. I will definitely pass this on to our staff with the knowledge that we as whole are accomplishing our goal, which is taking care of our GUESTS !!! Thanks Again.
Everything was great for what we needed. Only problem was the fire alarm went off as soon as you took a shower and opened the bath door. The heat and or steam triggered the alarm. The staff alerted us what happened and it was no problem.
Verified traveler
Stayed 1 night in Sep 2019
Response from Paul on 2019/9/30
Thank you for providing your feedback regarding your stay with us. We will look into the issue that occurred and find a way that the fire alarm does not go off for anything else less than what it was made for. Again, please accept our deepest apologies.
2/10 Terrible
Verified traveler
2019/9/30
Verified traveler
Stayed 1 night in Sep 2019
Response from Staff on 2019/9/30
Thank you for providing your feedback. We apologize that your lodging experience with us did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.
8/10 Good
Verified traveler
2019/9/18
Verified traveler
Stayed 2 nights in Sep 2019
Response from Paul on 2019/9/21
Thank You for taking the time to review your stay with us. We strive to provide our guests with the best service and accommodations. In the future, we will work even harder to receive a 5 out of 5 during your next stay with us. Thank You Again.
I enjoyed my stay here. The staff were friendly as well as attentive.
Audrey
Stayed 5 nights in Jun 2019
Response from Paul on 2019/7/18
Thank You for taking the time to write a review regarding your stay with us. We are very happy that you enjoyed your stay with us. We take pride knowing that our staff are friendly, and attentive to their needs. We hope that if your in Sylvania, GA again, that you will not hesitate to stay with us again. Thanks Again.
8/10 Good
Verified traveler
2019/5/14
Liked: Cleanliness, staff & service
Your stay was ok. Disappointed that there was no pool.
Verified traveler
Stayed 3 nights in May 2019
Response from Staff on 2019/6/3
Thank You for taking the time to let us know how your stay went. Unfortunately, We do not have a pool at this hotel. We hope that if you are ever in this area again, that you will stay with us.
It was poorly outdated and not clean. We didn’t stay the night. Checked out immediately.
Verified traveler
Stayed 1 night in Apr 2019
Response from Staff on 2019/4/14
We are very sorry that you felt that our room did not meet your expectations. We value your feedback, and will use it to update our practices. Since you were not satisfied, a 100% refund was given to you. Thank you again for bringing this to our attention.
It was soooo clean!!! I was very impressed on the cleanliness of the hotel.
kJ
Stayed 1 night in Apr 2019
Response from Staff on 2019/4/10
Thank You very much for taking the time to write a review of your stay. Also, your kind words mean a lot to us. We value your comments, and I will pass this on to our staff.
A comfortable, clean, well appointed room, one can't ask for more than that. Price was very reasonable for the quality of the room. I hesitated to book a stay there as there was no other hotel listed, but based on the ratings, I went ahead. I was not disappointed in any way.
Richard
Stayed 2 nights in Apr 2019
Response from Staff on 2019/4/12
Thank You for taking the time to send us feedback regarding your stay. We are very happy that you chose to stay with us, and were "appointed" with your stay. Thank Again !!!
We are very sorry that we did not meet and exceed your standards. If you have the time, feel free to reach out to our manager and let him know what we could have done better to make your stay better, the next time.
The hotel was ok. I felt I’ve stayed at nicer hotels for the price. It was clean but older bathrooms. Was there for a family illness and this was the better choice of hotels in the area we were in. I would stay there again.
Cheryl
Stayed 2 nights in Mar 2019
Response from Staff on 2019/3/24
Thank You for taking the time to write a review about your stay with us. We appreciate your honesty regarding your hotel bathroom, and are extremely thrilled because cleanliness is a top priority to our staff as well. Thank You Again, and we hope to see you for a future stay with us.
I was pleased and impressed by the Inn. The online photos don’t do it justice. Please update the photos online so you will have a better representation of your establishment
Les Sonja
Stayed 1 night in Oct 2018
Response from Paul on 2018/12/3
Thank you very much for taking the time to write such nice words about your stay with us. We hope you stay with us again in the future.
We know that a funeral can be a very trying time during one's life. We hope that we made your stay as comfortable as one can be during this time. We are very sorry for your loss.
6/10 Okay
Cari
2018/10/1
Liked: Staff & service
Disliked: Cleanliness
Family Weekend
There was no hair dryer int he room and the cleaning people did not make up the bed or clean the bathroom.
Cari
Stayed 2 nights in Sep 2018
Response from Paul on 2018/10/2
Thank you for taking the time to bring your experience to our attention. We’re very sorry you were unhappy during your stay, and will bring these issues to our management and housekeeping staff - we’ll work hard to fix the issues you experienced.
Only stayed one night... thank goodness. The smell of the room was terrible and the pillows (if you want to call them that) were not good at all. Did not sleep well at all. Paid less elsewhere for a better room. Not sure what that smell was (old, moldy, idk) but it was really strong and really bad.
Very nice staff. Rooms need updating and beds need new mattresses
Vtikaq
Stayed 3 nights in Sep 2018
Response from Paul on 2018/9/18
Dear Guest,
Thank You for taking the time to provide feedback for our staff and property. We are working diligently to keep our standards a very high priority. Our number one priority are our guests and their needs. Again, Thank You for your input towards that first step.
For a cheaper hotel in a small town, it did the job...
Verified traveler
Stayed 1 night in Jun 2018
Response from Paul on 2018/6/23
Thank You for taking the time to write us a review. We hope that if your ever in the area again, that you will definitely stay with us. Thanks Again !!
Dirty. Hangers around. Not safe feeling. No amenities. Dirty. Not worth the price. Charged 100.00 for a 25.00 room
Verified traveler
Stayed 1 night in Mar 2018
Response from Staff on 2018/4/3
Dear Sir or Madam,
I am very sorry that your stay with us did not meet your expectations. From time to time, we do have commercial clients staying at the hotel. I can assure you that they meant no ill will toward to you. In the future, we will try harder to meet and exceed your expectations.