Heritage Room | Front of property
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Reviews of The Lurline

4 out of 5
The Lurline
211 Avoca Street, Randwick, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 116 out of 205 reviews" "
Rating 8 - Good. 66 out of 205 reviews" "
Rating 6 - Okay. 15 out of 205 reviews" "
Rating 4 - Poor. 6 out of 205 reviews" "
Rating 2 - Terrible. 2 out of 205 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Shannon, Stony Plain

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The bathrooms needed a deeper clean. Flooring surfaces very uneven. Temperature hard to keep consistent.
Stayed 2 nights in Apr 2024
Response from Reception on 2024/4/13
Hi Shannon, Thank you for staying with us and taking the time to share your feedback. We have raised the issues you have mentioned with the relevant departments.We hope to welcome you back to our hotel very soon!Warm regards,

10/10 Excellent

lauren

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely. The courtyard was an added bonus and quiet even though it was on a busy street. Everything you need on your doorstep
Stayed 1 night in Mar 2024
Response from reception on 2024/3/17
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

michael

Stayed 1 night in Jan 2024
Response from Sarah on 2024/3/21
Hi Michael, Thank you for your great review. We are glad that you enjoyed your stay. We look forward to seeing you again soon. Warm regards,

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hi I stayed at the property for a couple of nights over Australia Day . The main issue one could have is not getting a shared balcony unless beforehand request it . The room I thought I was getting featured a balcony at the front but in reality was given a room at the back on the side just a room. Upon going back to reception and calmly detailing the situation we went from a room, to the best room imo. The only other issues for me were inside the air conditioner unit was a build up of blackish mould on the internal plastic airflow to the room. I’d prefer if it was white , no ill effects or mould smell was noticed. And finally the refrigerator is not a compressor type so it can take more than 24 hours to cool some 1.5 litre bottles of drink, an upgrade here would be easy and positive. On the plus side transport to the city is easy on the L2 tram . Parking no issue for free street parking . Noise well the front rooms would be noisier than the rest but that is expected and the noise is minimal as well sound proofed . Bedding , temperature and fresh air perfect. Would I stay again?, most definitely .
Stayed 1 night in Jan 2024
Response from reception on 2024/2/3
Dear Michael,Thank you for taking the time to complete the survey about your stay at The Lurline Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart and the issues you have mentioned have been raised with the relevant departments. We hope to see you at The Lurline Hotel again soon!Kind regards,The Lurline Hotel

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only issues would be the room we were in #20, is quite noisy at night,traffic, people walking past talking and the pedestrian traffic lights beeping. Also hot water was pretty non existent.
Stayed 1 night in Jan 2024
Response from Lurline Reception on 2024/1/28
Thank you for taking the time to share your feedback. With the street becoming alive during the evenings, there are some elements of noise, which is beyond our control. We wish we could have assisted you better while you were in house at the property. We hope that you would decide to stay with us again soon. If so, please ensure you speak to the friendly reception staff about quieter room option. i'm sorry to hear that you had no water, I have reported this to the relevant department and it will be sorted. Kind regards, Reception

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Grand property in the heart of Randwick. Comfortable, clean, nice staff. They have partnered with an excellent local coffee shop for breakfast (21 Grams)
Stayed 7 nights in Nov 2023
Response from Sarah on 2024/1/30
Hi Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

10/10 Excellent

Rachael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times- the price is good, the location is excellent- with the light rail only across the road- so easy to access the city cheaply, rather than driving in. There is a small shopping centre up the road a short walk, with Harris Farm, Woolies and quite a few smaller shops. The location is a big win. The rooms are lovely- always clean and comfy with everything you need to stay. My only ever so slight gripe with the rooms is the bathrooms are very small...really small shower spaces, but it's not a deal breaker for me. Parking is limited, but there is plenty of street parking around, but they do have time limits on them (overnight you are good until 9am). There is a gorgeous courtyard with guest access only, which is a really lovely space to sit and relax. Be careful of some of the access steps- I have contacted the motel to let them know...they are different depths, so you must navigate them slowly. Reception staff are friendly and welcoming. Cannot fault them making a smooth check in/check out process. Too small issues for me (the showers and the stairs), but as I said- not a deal breaker for us- we'll be back at some stage I hope!
Stayed 2 nights in Jan 2024
Response from Sarah on 2024/1/30
Hi Rachael,Thank you so much for the great review. We are so glad to hear you enjoyed your stay and is happy with our friendly & welcoming staff, the courtyard etc. We always aim to do our best to provide the best experience to all our guests. Apologies for the inconvenience caused. We have let the management know about the steps and hope we could fix it soon. We look forward to seeing you again soon in the near future. Warm regards,

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very comfortable stay with a hike balance of hotel amenities and extras that made it feel like a home away from home. I was pleasantly surprised with access to full kitchen and washer and dryer, extra bathroom to use for shower if needed. Greta location at the end of the L2 line at Randwick that effortlessly takes you into Circular Quay downtown Sydney. Transportation is very inexpensive and easy to navigate. Hotel location is also a short bus ride away to both Coogee Beach and the popular Bondi Junction. Highly recommend!
Stayed 12 nights in Dec 2023
Response from Sarah on 2024/1/30
Hi Robert, Thank you so much for the great review. We are glad that you enjoyed you stay. We hope to see you again soon in the near future.Warm regards,

8/10 Good

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable ,modern rooms in a beautiful building
Beautifully presented and renovated accomodation. Reception staff very happy and helpful ,made us feel welcome, We had astudio room,great for our needs , after a day at Randwick races. Transport to Randwick on tram across the road, and only 3 stops away. Many restaurants and a pub a short walk away. Supermarkets very handy as well. Will definitely be back. Thankyou
Stayed 1 night in Dec 2023
Response from Reception on 2023/12/27
Dear Leonie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards, Reception

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Reception Team on 2023/12/30
Hello Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards,

8/10 Good

Qianxi

Stayed 2 nights in Dec 2023
Response from Sarah on 2024/1/30
Hi Qianxi, Thank you sharing your review with us. We hope you had a good stay with us. Warm regards,

10/10 Excellent

BRIDGETA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reception on 2023/12/27
Dear Bridgeta,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Reception

10/10 Excellent

Liz

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was quiet despite being close to the front and a main intersection.
Stayed 1 night in Dec 2023
Response from Reception on 2023/12/27
Dear Liz, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Reception

10/10 Excellent

Daran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in Nov 2023
Response from Reception on 2023/11/28
Dear Daran, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards, Reception

10/10 Excellent

Adam

Stayed 1 night in Nov 2023
Response from Reception on 2023/12/27
Dear Adam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Reception

10/10 Excellent

Sara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish, comfortable rooms with all the amenities needed for a business or leisure stay. Right in the heart of Randwick shops, across the road from Prince of Wales Hospital and light rail to CBD and beyond.
Stayed 1 night in Nov 2023
Response from reception on 2023/11/20
Hi Sara,Thank you for the great review of our hotel. We are so glad that you enjoyed your stay and we hope to see you again soon in the near future.Warm regards,

8/10 Good

Valentinos

Stayed 1 night in Nov 2023
Response from Reception on 2023/12/27
Dear Valentinos,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Reception

4/10 Poor

Andrew

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The first room the blind fell off the wall and nearly hit me on the head. Once I was moved the key card didn’t let me back in. The office that was supposed to be manned until 10pm closed early. The lady was rude when I called her back to let me in
Stayed 2 nights in Nov 2023
Response from Reception on 2023/11/8
Hi Andrew ,Thank you for taking the time to share your feedback. We have raised the issues you have mentioned with the relevant departments. We hope to welcome you back to our hotel very soon!Best Regards The Lurline Group

8/10 Good

Melissa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is beautiful, gorgeous architecture and lovely courtyard. The rooms are modern and stylish with comfy beds and rainfall shower. Greater attention to room cleanliness is needed ie. room corners, walls and tiles. This is the only small negative as service was fantastic.
Stayed 1 night in Nov 2023
Response from Reception on 2023/11/4
Hi Melissa ,Thank you for taking the time to share your feedback. We have raised the issues you have mentioned with the relevant departments. We hope to welcome you back to our hotel very soon!

8/10 Good

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reception on 2023/11/9
Dear Vince, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Dianne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s nothing I didn’t like. Close to required venue.
Stayed 2 nights in Oct 2023
Response from Reception on 2023/10/28
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Nicholas, Wahroonga

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right next to the main road and light rail.
Stayed 1 night in Sep 2023
Response from Reception on 2023/10/13
Dear Nicholas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Oct 2023
Response from J on 2023/10/9
Hi Tony, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards, The Lurline Hotel

10/10 Excellent

Ritambara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and comfortable
A great location, close to lots of cafes, restaurants and beach. Staff were friendly. Room was spacious and comfortable and the courtyard area was a nice space to sit and enjoy the sun. A suggestion to improve would to add a towel holder in the bathroom and hooks on the bathroom door.
Stayed 2 nights in Sep 2023
Response from Reception on 2023/10/3
Hi Ritambara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards,

2/10 Terrible

Megan

Liked: Cleanliness, property conditions & facilities, room comfort
Inadequate parking frustration.
Hotel room was fine. We were told we couldn’t book parking We were told after arrival that we should have rung that morning to book. We already had a request for parking on site when we booked the hotel. That wasn’t relayed to us earlier on booking. Spent another $41 and distance to park in an external carpark.
Stayed 1 night in Sep 2023
Response from Reception on 2023/10/1
Thank you for taking the time to share your feedback. We have raised the issues you have mentioned with the relevant departments.We hope to welcome you back to our hotel very soon!

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming character, lovely front desk staff, spacious rooms, quality in decor
Stayed 2 nights in Sep 2023
Response from Reception on 2023/9/19
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Kathryn, Auckland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed before and given five stars for a heritage room. This time I booked a studio. I would advise booking the heritage or courtyard rooms as a couple of the studio rooms were dark and uninviting, and had no view because they were under street level. However, I am giving five stars for the staff who were accommodating and friendly and managed to move us to a better room. Would definitely stay again in one of the better rooms.
Stayed 2 nights in Sep 2023
Response from Reception on 2023/9/15
Thank you for the review of our hotel! We are glad that you enjoyed your stay and staff service. We hope to see you again very soon.

8/10 Good

Jason

Stayed 2 nights in Sep 2023
Response from Reception on 2023/10/1
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Anthony

Stayed 1 night in Sep 2023
Response from J on 2023/9/28
Dear Anthony, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, The Lurline Randwick

6/10 Okay

AeroPM

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Best Regards, The Lurline on 2023/8/27
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Sara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, as always. Convenient location, can walk across the road to light rail, shops that stay open at night, plenty of dining options, walk to the beach in 20 minutes. Comfy room, great facilities. Helpful staff.
Stayed 2 nights in Aug 2023
Response from Reception on 2023/8/23
Thank you for the great review of our hotel! We are glad that you liked our friendly staff-service and the convenient location of the hotel. We are happy that you enjoyed your stay with us and hope to see you again very soon. Regards, Reception

10/10 Excellent

Steven, Lake Illawarra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great staff
Stayed 1 night in Aug 2023
Response from Reception on 2023/8/16
Hi Steven, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Reception

10/10 Excellent

Gavin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Easy check in. Definitely recommend to friends and family
Stayed 1 night in Aug 2023
Response from Reception on 2023/8/13
Hi Gavin, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards, Reception

8/10 Good

Akiyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, clean and good amenities. The only qualm I had was my room had a door that backed straight onto the street, which would've been fine if it was soundproofed but people that walked past literally sounded like they were in my room. Other than the noise, no complaints, everything was excellent. Cheers!
Stayed 1 night in Jul 2023
Response from Reception on 2023/8/3
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Sara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and room, great location, nicely furnished, clean, safe and easy to park nearby. Light rail just across the road. Staff are super helpful.
Stayed 3 nights in Jul 2023
Response from Reception on 2023/7/31
Hi Sara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and liked the rooms & convenient location of the hotel. We are happy that you liked our friendly staff-service and we hope to see you again very soon. Best Regards, The Lurline Hotel

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Reception on 2023/7/31
Hi Laura, Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay at our hotel. We wish to see you again in the near future. Warm regards,

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Clean and Convenient
Extremely clean and a variety of type of rooms to choose from. Best of all, it is right opposite the Sydney Light rail so you can travel directly from Randwick to Sydney Ferry Terminal, Opera House, able to stop off anywhere in the City Centre.
Stayed 1 night in Jul 2023
Response from Reception on 2023/7/22
Dear Guest, Thank you for the great review of our hotel! We are happy that you liked the location of the hotel and enjoyed your stay with us. We hope to see you again very soon.

8/10 Good

weiyang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Reception on 2023/7/20
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Natalie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and comfortable accommodation
Stayed 1 night in Jul 2023
Response from Reception on 2023/7/13
Hi Natalie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, reception

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Super helpful staff. Lovely rooms. Great facilities. Proximity to light rail and buses. Parking on nearby streets is easy.
Stayed 5 nights in Jun 2023
Response from Reception on 2023/7/8
Hi Sara, Thank you for the great review of our hotel! We are pleased that you liked our friendly staff-service. We are glad that you liked the convenient location and enjoyed your stay with us. We hope to see you again very soon. Kind regards, Reception

10/10 Excellent

Mayo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet suburb and close to UNSW and tram to city center.
Stayed 1 night in Jun 2023
Response from Reception on 2023/7/5
HI Mayo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception

10/10 Excellent

Anna

Liked: Staff & service, property conditions & facilities
Super friendly staff. So close to public transport. Kitchen and laundry facilities so appreciated. Thank you.
Stayed 1 night in Jun 2023
Response from Reception on 2023/6/20
Hi Anna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Reception

10/10 Excellent

Natalie, Jordan springs

Stayed 3 nights in Jun 2023
Response from Reception on 2023/7/8
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Maree

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Wonderful clean room. Great service. A bit noisy only downside but hotel is really great.
Stayed 1 night in Jun 2023
Response from Reception on 2023/6/17
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Reception

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Was located across the road from Sydney Surgical Centre. Convenience for a one night stay
Stayed 1 night in Jun 2023
Response from Reception on 2023/6/9
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Neva

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was very disappointed that the TV only worked intermittently even though staff tried to fix. I also could not get the air conditioner to blow warm air, very uncomfortable
Stayed 1 night in May 2023
Response from Reception on 2023/6/4
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

mr james

Stayed 1 night in May 2023
Response from Reception on 2023/6/9
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Reception on 2023/5/16
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Ashley

Stayed 1 night in May 2023
Response from Reception on 2023/5/28
Hi Ashley, Thank you for taking time for your feedback. We look forward to welcome you back to our hotel very soon! Kind regards, Reception

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very 👍👍😊
Stayed 1 night in Apr 2023
Response from Reception on 2023/4/27
Hi Chistopher, Thank you for taking the time to share your feedback. We are glad you had a comfortable stay with us and hope to welcome you back to our hotel very soon!