Find Ski Hotels in Sussex, NJ

"so smelly"

"What a complete and utter lack of customer service and accommodation by this property. First on this booking: Had to extend a friend who was staying Saturday night, Booked this room at 9am and got confirmation. My friend's reservation was to extend with the new one. Front desk locked him out after shift change. They could not find the reservation and deactivated his keys. He returned at 6pm in panic. The front desk manager Ken was accomodating and let him take a brief nap while he sorted out the confusion. Ken also gave him a new room as my friend had issues with the last room. Besides Ken the Front Desk team is rude and curt and ignorant. Had issues Friday and Saturday with another reservation. Family who owns property is great but their 2 staff members Friday morning and Saturday evening are incompetent and nasty."

"The Staff was Awesome! From Hotel to Resturant and Bar ."

"Parking was easy- lady at the front desk was great. Room was good "

"The room was clean but the toilet had issues and it took a while to get someone to come and fix it. When we were checking out we helped ourselves to fruit in the lobby and a staff member very loudly instructed another staff member not to refill the bowl of fruit. We felt like she was upset that we had some of the fruit. I loved the business center and the ease and convenience of printing a few last minute pages."

"Thw room was big and beds are comfortable. "

"The hotel venue is aesthetically pleasing, clean, and convenient walking distance to the mountain. However, without speaking to staff, the check in process was VERY confusing. Upon arrival, we walked in circles and across the street trying to figure out parking, where to to pickup lift tickets,etc. Only to later discover the two entities are not connected in business! "