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"Francesca was the best! we were only on a stay over night before an early flight.. she made sure we understood trains into venice, connected us with a driver to the airport at 4:30 am.. upgraded us to a larger room.. She was great!!! "

"Everything was as advertised, clean, staff professional and very polite!! "

"Parking was good but would have been better to have a designated unloading and loading area. Only if you had lots of ski luggage like us"

"We absolutely loved everything about this hotel. Our room was spotless, comfortable, and very inviting after a long day out. The breakfast buffet was fabulous with a great variety of delicious options. A special shout-out to the woman who checked us out on February 7th — she was incredibly personable and so fun to talk to, which made our departure especially pleasant. We also really appreciated the hotel’s proximity to the train station, especially since we returned from an Olympic event very late in the evening. The convenience made our trip so much easier. "

"Friendly staff, old school elegance"

"Excellent staff"

"The rooms are quite small but have everything you need. Excellent location. Easy to get to a lot of tourist attractions- bus and train stops close by. Reception staff were friendly & helpful. Altho we paid for breakfast, we ate out. It smelled good from front desk 🙂 My only negatives were a) needing to carry luggage up narrow staircase despite having a ‘lift’ ((elevator) and b) that you can hear everything from other rooms, the hall and the street-we had room facing street so we had to keep window closed at night. Regardless, I would definitely stay there again if I ever return to London."

"Sent an email to say we were arriving late, no response. When we arrived there were two receptionists. One was with guests the other was working on the computer and failed to acknowledge us for several minutes. Very poor first impression - no problem letting her finish doing was she was in the middle of but a simple smile and I will be with you in a minute would have gone a long way after a long journey"

"Yes"